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Reviews of Macdonald Cardrona Hotel, Golf & Spa

4 out of 5
Macdonald Cardrona Hotel, Golf & Spa
Cardrona, Peebles near Edinburgh, Peebles, Scotland

Reviews

7.8

Good

Rating 10 - Excellent. 228 out of 703 reviews" "
Rating 8 - Good. 236 out of 703 reviews" "
Rating 6 - Okay. 140 out of 703 reviews" "
Rating 4 - Poor. 73 out of 703 reviews" "
Rating 2 - Terrible. 26 out of 703 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Alexander

Stayed 2 nights in Apr 2024

2/10 Terrible

Lisa

Disliked: Cleanliness
Terrible experience I got into bed after a long day to find a dirty sock in the bedding the sheets were not fresh at all when I let staff no checking out all they said was sorry Awful experience
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay with this hotel for our anniversary. Staff were friendly and attentive. Rooms are clean and well serviced.
Stayed 1 night in Jan 2024
Response from Reception Office on 2 Feb 2024
Good eveningThank you for your lovely review and we are so pleased that you enjoyed your stay with us. We look forward to welcoming you back soon.

6/10 Okay

Andrew

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
One bad apple
Room are nice, spacious, clean but dated and also in need of a little maintenance. The bed is extremely comfortable which is also a bonus. The front of house team are very helpful and the cleaning team do a fantastic job. My only negative experience was the poor attitude of the leisure manager who seems to think its acceptable to apply double standards within the gym/spa facilities. Disappointing.
Stayed 3 nights in Jan 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Rachel

Stayed 2 nights in Nov 2023

8/10 Good

Joanne

Stayed 1 night in Oct 2023

10/10 Excellent

Shona

Stayed 1 night in Oct 2023

8/10 Good

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MTB trip
hotel was clean staff very good and restaurant the food very good
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Time
Fantastic honeymoon trip. Food was excellent and golf was fabulous. Overall a very memorable trip and it couldn’t have been any better. Nice touch giving us a glass of Prosecco with our first meal as we were just married!
Stayed 2 nights in Aug 2023

6/10 Okay

Peter

Business traveller
Liked: Room comfort
Maybe the golf is really good?
This is the most expensive hotel (yes really) I have every stayed in anywhere in the world and it is no better than a Travelodge. The service at breakfast and in the restaurant is poor and like a comedy sketch, the building and rooms are tired and the bathroom mouldy around the shower.
Stayed 1 night in Aug 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant!
Stayed 2 nights in Aug 2023

6/10 Okay

John

Stayed 2 nights in Jul 2023

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrid stay
Dispicable stay never a 4 star hotel….don’t let hotel.coms photos deceive you
Stayed 1 night in Jul 2023

10/10 Excellent

John

Stayed 1 night in Jul 2023

10/10 Excellent

Shaun

Stayed 1 night in Jun 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

George

Stayed 2 nights in Apr 2023

8/10 Good

Mary Jo

Stayed 2 nights in Apr 2023

6/10 Okay

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were really friendly and really good at their job however, the hotel itself was lacklustre. Our room was long overdue a lick of paint and the pool desperately needed retiling in places with bare patches of concrete exposed.
Response from Mike on 11 Apr 2023
Dear Sarah,Thank you for taking the time to leave us a review, we can only apologies about the issues you have pointed out with the hotel rest assured we are doing our utmost improve the standards, unfortunately this does take time, we do hope that you will come and see us again in the future.

10/10 Excellent

Scott

Stayed 1 night in Jan 2023

10/10 Excellent

Vikki

Stayed 1 night in Jan 2023

6/10 Okay

Colin

Travelled with family
Liked: Cleanliness
Leisure stay
Check in was smooth. Rooms were ok, bathroom was abit tired looking. Pillows and matress were bit uncomfortable Service at dinner was poor. Wrong orders, 10mins between 1st main and last main. 1 main wasnt that hot. Long wait for deserts.
Stayed 1 night in Dec 2022

2/10 Terrible

Bianca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The images are deceiving. The property is extremely dated, dirty and smells terrible. Our bedding literally smelt like putrid sweat. The property is not in a remote setting, it is in fact on a busy main road. When we arrived, we were placed in what felt like the basement with windows that were feet away from the busy road, certainly not worth what we paid, which was exorbitant! After complaining, we were put on the golf side of the building, and on the first floor, where our bedding and hallways smelt awful. There was mould growing in the bathroom on the walls and ceiling, some sort of cream or gel from the previous occupants had not even been wiped off the walls, nor their hair vacuumed or wiped off the sink. This is the worst misrepresentation of a hotel I have ever seen in my numerous years of using Expedia and travelling to numerous countries. To see images, find my Google review.
Stayed 1 night in Dec 2022

10/10 Excellent

Maree

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Elaine

Stayed 1 night in Nov 2022
Response from Siann Reid, General Manager on 24 Dec 2022
Hi Elaine,Thank you for staying and for sharing your review. I am pleased you had a great stay, and look forward to welcoming you again in the future.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, room comfort
Great staff but hotel showing it’s age.
Excellence service and staff very helpful. Hotel is defo starting to show its age. Needs a good bit work done.Rooms comfortable but old fashioned and the bathrooms a bit grubby. The spa was a nice to chill for a few hrs in the pool and sauna. Breakfast was good with plenty of choice. Drinks in the bar are quite expensive, around £7.50 for a pint. Not much around the hotel. You will need a car to get about. We did walk along the river to Peebles but it took around an hr and was about 3.5 miles. The hotel has lots of refugees living there. We won’t return but we don’t usually do the same hotel twice anyway.
Stayed 2 nights in Nov 2022
Response from Siann Reid, General Manager on 24 Dec 2022
Hi Lynn,Thank you for staying with us and for sharing your feedback. I am pleased that overall, you had a pleasant stay and found the service to be excellent. I am sorry that you found our drink prices to be expensive. I hope we can welcome you back again in the future.

10/10 Excellent

Janet

Stayed 1 night in Nov 2022
Response from Siann Reid, General Manager on 24 Dec 2022
Hi Janet,Thank you for sharing your feedback. I am pleased that you had an enjoyable stay and I hope I can welcome you again in the very near future.

10/10 Excellent

Emma

Stayed 2 nights in Nov 2022
Response from Siann Reid, General Manager on 24 Dec 2022
Hi Emma,Thank you for visiting and for haring your positive feedback. I am really pleased you had an enjoyable visit and I look forward to welcoming you back in the future.

8/10 Good

Ian

Liked: Cleanliness, staff & service
Nice hotel in good location
Stopped over for 1 night to meet friends in Peebles. We have been coming here for many years. Nice hotel, staff also very nice. Only one complaint was that my room was pretty cold and the room heater is not adequate as the rooms are quite big. Will definitely be back though.
Stayed 1 night in Nov 2022
Response from Siann Reid, General Manager on 24 Dec 2022
Hi Ian,Thank you for staying with us and for providing your feedback. I am pleased you had a good stay, but very sorry if there was a problem with the heating in your room. I will have our maintenance team investigate this. I hope we can welcome you again in the future.

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, room comfort
Fair price at this time of year
Hotel is a bit dated but service is good and at this time of year the cost of a room is very good.
Stayed 2 nights in Nov 2022
Response from Siann Reid, General Manager on 24 Dec 2022
Hi Stuart,Thank you for staying and sharing your review. I am pleased that you found your stay to offer value for money, and that you received good service from our team. We hope to see you again soon.

10/10 Excellent

Linda

Stayed 1 night in Nov 2022
Response from Siann Reid, General Manager on 24 Dec 2022
Hi Linda,Thank you for staying and for sharing your positive review. We hope to welcome you again for another enjoyable visit.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Good locations but needs renovating
Ok stay for business, nice quiet location next to the river tweed. Hotel was dated but fairly clean. Needs some money spending on it. Drink prices are far too high. WiFi is average Radiator in room is old and didn’t work very well.
Stayed 3 nights in Nov 2022
Response from Siann Reid, General Manager on 13 Nov 2022
Hi,Thanks for staying and for sharing your feedback. Please be assured your comments will be taken on board and necessary actions for improvement will be implemented.I hope to welcome you again soon.

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Siann Reid, General Manager on 13 Nov 2022
Thanks for visiting and sharing your 10/10 review. I am delighted you had a great stay and hope to see you again in the future.

4/10 Poor

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was expensive, I was actually sick after breakfast and left the table early. Had the Vegan breakfast and usually have the constitution of a bull.
Stayed 1 night in Nov 2022
Response from Siann Reid, General Manager on 13 Nov 2022
Hi Diane,Thanks for visiting. I am sorry to hear you did not enjoy our vegan breakfast. I hope to see you again in the near future.

8/10 Good

Rob

Stayed 1 night in Oct 2022
Response from Siann Reid, General Manager on 13 Nov 2022
Hi Rob, Thanks for visiting and sharing your feedback. I am pleased it was a positive experience and hope to see you again soon.

8/10 Good

Mel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel
Stayed 1 night in Oct 2022
Response from Siann Reid, General Manager on 13 Nov 2022
Hi Mel,Thank you for sharing your feedback, I am pleased that you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel will benefit from a little update
Front of house staff was great there has been confusion with my booking and they sorted it out very politely. The room shows ittle signs of wear - dented walls, damp ceiling in the bathroom. We were in the room for family of 4, the added beds are very saggy but ok for kids. We love the water fountain with both sparkling and normal spring water.
Stayed 1 night in Oct 2022
Response from Siann Reid, General Manager on 13 Nov 2022
Thanks for sharing your feedback! I hope to welcome you again in the future.

6/10 Okay

Colin

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Mixed experience
Hotel was a bit tired. Some holes in walls, bits missing from the shower controls( which didn't seem to reduce temperature). Didn't seem to use enough local produce and their didn't seem to be enough staff at any time with staff having to double up from reception to serving breakfast. Spa staff and spa were excellent and gym / pool were good. However, the hotel just needs a bit tlc and some more staff. Breakfast was average which made us decide to have dinner in Peebles ( Crown Hotel food was excellent). Overall a mixed experience and we might try elsewhere next time.
Stayed 2 nights in Oct 2022
Response from Siann Reid, General Manager on 13 Nov 2022
Hi Colin,Thank you for staying and sharing your experience. I am pleased that there were many positives from your visit, although I must apologise if staffing issues caused any disappointment to your stay. I hope to welcome you again soon.

4/10 Poor

James

Disliked: Staff & service, room comfort
Won’t be back!
Very disappointed in our stay. The bedroom was very ‘tired’ with dirty marks on the walls and ink stains in the arm of the sofa! Dinner on the first night was very nice and served promptly however things went quickly downhill from there. After ordering the full cooked breakfast (which the waiter said was an easy option) we then waited 35 minutes to be served and it was only after I questioned a member if staff that it was actually served. Dinner service on the 2nd night was a complete fiasco. We sat down at our table at 7.45 and ordered food and wine! At 8.35 I had to go to the desk and ask where our food was. The reason for the delay was given as….well you didn’t order a starter!! Finally got our food at 8.45 and the bottle of wine we had ordered was then complimentary! Then to crown it all the bar had ran out of our favourite liqueurs!! Breakfast on the last morning was very nice and served promptly by the lovely Housekeeper/Server Carol who was so pleasant and helpful…she is a great asset to the hotel!
Stayed 2 nights in Oct 2022
Response from Siann Reid, General Manager on 13 Nov 2022
Hi,Thank you for sharing your review. I am pleased we have also had the opportunity to discuss this directly and I look forward to seeing you again in the near future.

10/10 Excellent

PoLing

Stayed 1 night in Oct 2022
Response from Siann Reid, General Manager on 13 Nov 2022
Hi PoLing,Thank you for visiting and sharing your feedback. I am delighted it was a pleasant stay and I look forward to seeing you again soon.

4/10 Poor

Jess

Stayed 1 night in Sep 2022
Response from Siann Reid, General Manager on 13 Nov 2022
Thanke for sharing your feedback. I hope to welcome you back in the near future

10/10 Excellent

Lisa

Stayed 1 night in Sep 2022

8/10 Good

norman

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Mairi

Stayed 1 night in Sep 2022

8/10 Good

Michael

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022

4/10 Poor

Shirley

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Would we stay here again?
Our 3 night stay was OK. The hotel itself is a wee bit tired. Room 117 - the bath had chips in the enamel and the shower head spray water out of the base. Ragged edged towels. The lack of staff in the restaurant was very evident at meal times. All staff on duty doing their best but woefully shorthanded. No-one seemed to be in overall charge. The breakfast tables we used always had something missing ie butter, salt and pepper. One morning I asked for another pot of tea.....still waiting. Reception not manned when we arrived. Spikes bar not manned either I carried drinks down in the lift from the main bar so that we could sit out on the terrace. On a positive note the food was excellent but I am not sure we would visit again.
Stayed 3 nights in Aug 2022
Response from Siann Reid, General Manager on 13 Sept 2022
Hi Shirley,Thanks for coming to stay with us. I am sorry to hear you would have to consider a return visit with us and there were some service problems during breakfast. Please be assured all of your feedback has been taken on board and reviewed with the team.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Siann Reid, General Manager on 13 Sept 2022
Hi Gary,Thanks for sharing your 10/10 review. I hope to welcome you back soon!

6/10 Okay

charlene

Travelled with family
Disliked: Property conditions & facilities
I’ve fed back to the hotel as any issues were solvable , the receptionists are great and location is fine for Peebles £10 each way taxi
Stayed 1 night in Jul 2022
Response from Siann Reid, General Manager on 30 Jul 2022
Hi Charlene, Thank you for staying and for providing feedback, which we are always grateful to receive. I hope to welcome you again in the near future.