Lunch and dinner served

Reviews of Kohl's Ranch Lodge

3 out of 5
Kohl's Ranch Lodge
202 S Kohls Ranch Lodge Rd, Payson, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 719 out of 1002 reviews" "
Rating 8 - Good. 172 out of 1002 reviews" "
Rating 6 - Okay. 62 out of 1002 reviews" "
Rating 4 - Poor. 26 out of 1002 reviews" "
Rating 2 - Terrible. 23 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique, cute, and quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the experience
Stayed 2 nights in Mar 2024
Response from MH on 17 Apr 2024
Thank you for your feedback!

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 1 night in Apr 2024
Response from MH on 16 Apr 2024
Thank you for your feedback!

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. We had lunch there twice and it was great. We had breakfast there and it not great. Service was very slow and we were the only customers. We were given the wrong toast. By the time the correct toast was brought out, we were already done eating.
Stayed 2 nights in Apr 2024
Response from MH on 16 Apr 2024
Thank you for providing feedback from your most recent stay with us. We will pass this along to the restaurant management team. We hope this doesn't stop you from staying with us again.

10/10 Excellent

Elisabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in Apr 2024
Response from MH on 11 Apr 2024
Thank you for your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always amazing escape from reality of the world here in the tall pines
Stayed 1 night in Apr 2024
Response from MH on 11 Apr 2024
Thank you for your feedback!

10/10 Excellent

Manuel

Travelled with partner
Beautiful place. House keeping team is amazing. Especially Candice and Lisa. Just so friendly and always wanting to make our stay better. Not to mention that they keep EVERYTHING SO CLEAN! Restaurant service could be better. One of the waitresses was VERY rude. Asked her for some toothpicks and she said they didn’t have any. Then a minute later we noticed there was toothpicks at the entrance of the restaurant. we kindly pointed them out to her and she smirked and told us “ oh, well then just get some!” Didn’t expect that response. Anyways, from my understanding the restaurant is not part of the hotel. It’s not Hilton. It’s under a different ownership. The rest of our stay was WONDERFUL. We will be going back to the resort but not the restaurant.
Stayed 2 nights in Apr 2024
Response from Kaylee (Front Desk Assist.) on 9 Apr 2024
Thank you for your honest review regarding our third-party restaurant. We will pass along your commentary to them to further improve their service to all restaurant clientele. We would like to apologize for any inconveniences they created during your stay here with us. We hope it will not deter you from choosing to stay with us in the future and we are happy to know we excelled in giving you a great stay otherwise.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remote, beautiful and quiet yet only 15 minutes from services
Stayed 1 night in Apr 2024
Response from Kaylee (Front Desk Assist.) on 9 Apr 2024
Thank you for giving us the opportunity to share our little resort with you! We know our guests could stay at one of the many other hotels in Payson, but we are happy you picked us and enjoyed your experience! Please feel free to come back the next time you are in the area as we would love to have you!

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Quiet
Stayed 2 nights in Apr 2024
Response from MH on 11 Apr 2024
Thank you for your feedback!

10/10 Excellent

Anita R

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting in the forest!
Stayed 3 nights in Apr 2024
Response from Kaylee (Front Desk Assist.) on 6 Apr 2024
Thank you for your kind review regarding out property's atmosphere! We love it when guests are able to enjoy the nature that our resort is surrounded by! Please come back for another relaxing stay sometime soon.

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a deluxe cabin with our kids and we loved everything about it! It was beautiful, the staff was kind and there are lots of Fun things to do. We will definitely be back!
Stayed 1 night in Mar 2024
Response from Kaylee (Front Desk Assist.) on 6 Apr 2024
Thank you for telling us about your experience here at Kohls Ranch Lodge! We are so happy to know that we made a good impression on you and look forwards to your return!

8/10 Good

Tod

Liked: Cleanliness, staff & service
A bit noisy along the hallway in the lodge.
Stayed 3 nights in Mar 2024
Response from Kaylee (Front Desk Assist.) on 5 Apr 2024
Thank you for giving us a good review. We apologize on the behalf of noisy guests that might have disrupted your stay and we hope that does not deter you from coming back!

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 1 night in Mar 2024
Response from Kaylee (Front Desk Assist.) on 2 Apr 2024
Thank you for giving our property a good review. Please come stay with us for your next little get way as we would love to have you back.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous property!
Stayed 1 night in Mar 2024
Response from Kaylee (Front Desk Assist.) on 31 Mar 2024
Thank you so much for leaving us a kind review regarding your last stay here! We are glad you enjoyed the resort's scenic location, and we look forwards to your next stay.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up to Snow!
Stayed 1 night in Mar 2024
Response from MH on 28 Mar 2024
Thank you for your feedback!

10/10 Excellent

Perry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Staff very friendly and helpful. Would definitely come back
Stayed 1 night in Mar 2024
Response from Kaylee (Front Desk Assist.) on 25 Mar 2024
Thank you for giving our staff a shout out! We do our best to give all our guests proper attention and create a welcoming environment. We hope you are able to return soon for another great stay.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lodge. Wish we could stay longer.
Stayed 1 night in Mar 2024
Response from MH on 22 Mar 2024
Thank you for your feedback!

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing place! Tucked away, reasonable, friendly, and an absolute gem!
Stayed 1 night in Mar 2024
Response from MH on 18 Mar 2024
Thank you for your feedback!

10/10 Excellent

Erin

Stayed 1 night in Mar 2024
Response from Kaylee (Front Desk Assist.) on 5 Apr 2024
Thank you so much for leaving us a perfect score! We appreciate you choosing to stay with us and hope you can come back again in the near future for another great stay!

10/10 Excellent

verna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked tranquil location
Stayed 1 night in Mar 2024
Response from Kaylee (Front Desk Assist.) on 15 Mar 2024
We appreciate your positive commentary on our property's surrounding area! We are well known for our peaceful atmosphere and are happy to know you put it to good use! Please think of us the next time you need a refreshing break in the woods.

10/10 Excellent

Christine

Travelled with family
Liked: Property conditions & facilities
This quaint lodge is the perfect refuge after a fun day of Payson adventures!!!
Stayed 1 night in Mar 2024
Response from Kaylee (Front Desk Assist.) on 15 Mar 2024
Thank you for your kind words regarding your short stay here with us! We hope that next time you are in the area, you will be able to stay for longer.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful being in the Pines! The smelm is wonderful
Stayed 1 night in Mar 2024
Response from MH on 11 Mar 2024
Thank you for your feedback!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MH on 11 Mar 2024
Thank you for your feedback!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! Super quiet. Great staff. Room 502 needs better wifi. Speed was only 17 mbps
Stayed 1 night in Mar 2024
Response from Kaylee (Front Desk Assist.) on 10 Mar 2024
Thank you for your positive review regarding our property's ample amenities and peaceful location. We do, however, want to apologize for any inconveniences our lack of strong WiFi might have caused you during your stay. We hope this does not deter you from booking a reservation here the next time you need a little retreat into nature.

8/10 Good

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the hotel and everything was great! I wasnt expecting a $200 hold but it came off within a few days.
Stayed 1 night in Mar 2024
Response from Kaylee (Front Desk Assist.) on 13 Mar 2024
Thank you for choosing to stay here with us! We appreciate your kind review and hope you can return shortly!

8/10 Good

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely decorated .. was just an overnight stay but will try to come back to explore all that is here!!
Stayed 1 night in Mar 2024
Response from Kaylee (Front Desk Assist.) on 8 Mar 2024
Thank you so much for your kind commentary regarding our property interior. Hopefully, your next opportunity to stay here will be longer!

10/10 Excellent

kirk

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Out in the woods, close to the steakhouse
Stayed 1 night in Mar 2024
Response from MH on 4 Mar 2024
Thank you for your feedback!

10/10 Excellent

thomas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love Kohls Ranch, our stay was amazing as usual, we rented a 2 bedroom cabin on the creek, it was perfect for our little one to run around and explore!
Stayed 3 nights in Mar 2024
Response from MH on 4 Mar 2024
Thank you for your feedback! We are so glad to see you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Calvin

Liked: Property conditions & facilities
Beautiful mountain location. Staff were very friendly. We liked it so much we stayed again on our weekend to watch spring baseball. Trip into and out of Phoenix was very doable from there.
Stayed 2 nights in Mar 2024
Response from MH on 5 Mar 2024
Thank you for your feedback!

10/10 Excellent

Trace

Stayed 1 night in Mar 2024
Response from Kaylee (Front Desk Assist.) on 23 Mar 2024
Thank you for your encouraging feedback! We hope you find time this summer to come back and visit us!

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from MH on 26 Feb 2024
Thank you for your feedback!

4/10 Poor

Amy

Travelled with family
Liked: Cleanliness
It is a small property well outside of town. Minigolf was actually a putting green. The fireplace in the room was an electric knock off that failed to output heat. There was a weird sewage smell the morning we left. They also charged an additional resort fee that claimed to cover parking, wifi and other amenities that were listed as included in the property listing. A resort fee in season when there are daily activities being offered would make sense, but out of season it was uncalled for.
Stayed 1 night in Feb 2024
Response from MH on 26 Feb 2024
Thank you for your recent feedback concerning your stay with us at Kohl's Ranch Lodge. Resort Fee charges are listed on the site under 'Policies: Important Information' stating that a deposit, as well as a nightly resort fee, will be applied to your reservation. We are extremely sorry to hear about your negative experience. We will address this with our management team.

10/10 Excellent

Tracy

Travelled with family
Fun place to stay!
Stayed 1 night in Feb 2024
Response from MH on 23 Feb 2024
Thank you for your feedback!

10/10 Excellent

Rolland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and cozy lodge in a beautiful setting!
Stayed 1 night in Feb 2024
Response from MH on 22 Feb 2024
Thank you for your feedback!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It's away from everything. Quiet and clean. Good food at the little restaurant. Kind people at check in and out. Great price for what you get. No issues
Stayed 1 night in Feb 2024
Response from MH on 23 Feb 2024
Thank you for your feedback!

2/10 Terrible

Ryan

Stayed 1 night in Feb 2024
Response from MH on 22 Mar 2024
We appreciate your feedback and regret to hear the service received during your stay with us failed to meet your expectations. We would love to hear how we can improve moving forward. We truly hope for the opportunity to welcome you back again in the future.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant
Stayed 1 night in Feb 2024
Response from MH on 19 Feb 2024
Thank you for your feedback!

10/10 Excellent

Jeremiah

Travelled with partner
Liked: Cleanliness, amenities
Amazing!
Stayed 2 nights in Feb 2024
Response from MH on 19 Feb 2024
Thank you for your feedback!

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in our room an on the grounds was well thought out for a relaxing stay. Couldn't be happier with our stay.
Stayed 1 night in Feb 2024
Response from MH on 19 Feb 2024
Thank you for your feedback! We are so glad to see you enjoyed the property and we hope to welcome you back soon!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was 😃
Stayed 1 night in Feb 2024
Response from MH on 15 Feb 2024
Thank you for your feedback!

10/10 Excellent

Therese

Stayed 1 night in Feb 2024
Response from MH on 22 Mar 2024
Thank you for your feedback!

8/10 Good

Mark

Stayed 1 night in Feb 2024
Response from MH on 22 Mar 2024
Thank you for your feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from MH on 8 Feb 2024
Thank you for your feedback!

8/10 Good

Alexander, Albuquerque

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful and serene, this is an old style mountain lodge, nestled in the White Mountains. It’s about 20 minutes out of Payson. The room had been updated, and was clean, warm and comfortable. The property backs onto the Tonto river, and you can walk down to the water. The only dining option was the hotel restaurant for dinner, which was decent, but unexceptional. We had been informed there were no breakfast options, and came prepared with microwaveable meals. Otherwise, a drive into Payson is required.
Stayed 1 night in Jan 2024
Response from Kaylee (Front Desk Assist.) on 6 Feb 2024
Thank you for your informative review which will allow future guests to better prepare for their trip to our resort. We are so glad that you enjoyed your stay here and we hope you choose to return soon.

10/10 Excellent

Gary, Lathrop

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cabins at Kohls Ranch Lodge is such a relaxation getaway, especially those on the creek. Rustic, clean, and well supplied for kitchen use. Short drove from Payson. Be certain to dome at Diamond Pointe steakhouse, you wont be disappointed.
Stayed 1 night in Feb 2024
Response from Kaylee (Front Desk Assist.) on 5 Feb 2024
Thank you for your detailed review, recommending not only our resort, but the surrounding area as well. We are glad to hear that you enjoyed your time up here with us and look forwards to your next adventure in Payson.

10/10 Excellent

Oran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location of the hotel, the creek nearby, the restaurant and the amenities the property has, beautiful views of the forest
Stayed 2 nights in Jan 2024
Response from Kaylee (Front Desk Assist.) on 3 Feb 2024
Thank you so much for giving our property such a positive review. We hope that you will be back soon.

2/10 Terrible

Neva

Stayed 1 night in Jan 2024
Response from MH on 22 Mar 2024
We appreciate your feedback and regret to hear the service received during your stay with us failed to meet your expectations. We would love to hear how we can improve moving forward. We truly hope for the opportunity to welcome you back again in the future.

10/10 Excellent

Patrick

Stayed 1 night in Jan 2024
Response from MH on 22 Mar 2024
Thank you for your feedback!

10/10 Excellent

Lori

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Besides the beauty of the place, wood is wood and walls are walls, but I truly feel that the people… The staff who make you feel so welcome are what really make a place special! We only got to stay one of the three nights as my mother went into the hospital, the staff was so kind And caring it was heartwarming! We will make Kohls Ranch our go to place!
Stayed 2 nights in Jan 2024
Response from Andre Newell- General Manager on 25 Jan 2024
We appreciate you feedback. Take care and hope to see you back soon!

6/10 Okay

mireya

Liked: Cleanliness, staff & service, property conditions & facilities
in the cabins the master bedrooms bed is super hard had headaches all day since it wasnt a comfortable night
Stayed 1 night in Dec 2023
Response from Kaylee (Front Desk Assist.) on 24 Jan 2024
Thank you for your pleasant commentary on our resort’s property. The next time you stay with us, please do not hesitate to ask our front desk if we have availability to provide a mattress topper for an improved nights rest. We want to be able to provide guests with the option of both a firm and soft bed to sleep on during their stay!