Exterior

Reviews of Holiday Inn Express Hotel & Suites Pauls Valley, an IHG Hotel

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 219 out of 460 reviews" "
Rating 8 - Good. 127 out of 460 reviews" "
Rating 6 - Okay. 51 out of 460 reviews" "
Rating 4 - Poor. 30 out of 460 reviews" "
Rating 2 - Terrible. 33 out of 460 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Floyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful
Stayed 1 night in May 2024

4/10 Poor

Heath

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Carlos on 24 May 2024
Dear Heath. I first want to start off by apologizing to you for the subpar experience you had when staying at the Holiday Inn Express. As you've noticed, we are currently in the midst of light construction. Due to this fact, that can unfortunately have an impact on availability. As one floor closes, a newly renovated floor opens up. For you to have had such an unpleasant stay is unacceptable as our mission is to provide our guests with the best possible experience. We value your feedback, and we will work diligently to make improvements accordingly. Thank you again for your honest review as it will help us implement a new structure. We appreciate you choosing the Holiday Inn Express, and we hope that you will reconsider and choose to stay with with us again in the future so that we may show you that your unsatisfactory experience was an unfortunate exception.

6/10 Okay

Edward

Travelled with family
Disliked: Amenities
The beds were awesome. The hot breakfast was good. But they didn’t have coffee made after it was out. I told staff but apparently they were busy. The hot tube & pool were under construction. It does say that when we booked it. I was not happy. Since we drove from Wisconsin all day. It would have been nice to get in the hot tub
Stayed 1 night in May 2024
Response from Carlos on 24 May 2024
Dear Edward.I wanted to take a moment to express my gratitude for choosing to stay with us recently.I would like to extend my apologies for any inconvenience caused during your stay with us due to the temporary closure of our pool. Regrettably, this information was not accurately reflected on our website, and for this oversight, I apologize.Please know that guest satisfaction is of the utmost importance to us, and we are working diligently to address the issue with our pool to ensure that such occurrences are minimized in the future.Once again, I apologize for any discomfort this may have caused during your visit. Your understanding and patience are greatly appreciated.Thank you for your understanding

2/10 Terrible

Amy

Stayed 1 night in Dec 2023

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel clerk checking us in was amazing!
Stayed 1 night in Apr 2024
Response from Carlos on 28 Apr 2024
Dear Kerri.I wanted to take a moment to express my gratitude for choosing to stay with us. It was a pleasure to welcome you as our guest. I am delighted to hear that you had a wonderful experience during your time at our establishment. Your satisfaction is of the utmost importance to us, and it is always rewarding to receive positive feedback. Thank you once again for your kind words and for choosing to stay with us. We are looking forward to welcoming you back in the near future.Sincerely,Carlos Gaitan.

10/10 Excellent

Elaine G.

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice night & day front desk staff, friendlier than the Amarillo TX staff by far and the breakfast was better and they let us take a small breakfast to our elderly parents room! Amarillo front desk employee Linda, you could learn a lot from how to treat guests right, like Paul’s Valley Oklahoma Holiday Inn….hospitality super stars!
Stayed 1 night in Apr 2024
Response from Carlos on 14 Apr 2024
Dear Elaine.I wanted to take a moment to express my gratitude for choosing to stay with us recently. I am delighted to hear that you had a wonderful experience during your time at our Hotel.Your satisfaction is very important to us, and we are constantly striving to provide the best possible experience for all our guest. your positive feedback serves as motivation for us to delivering exceptional service.Thank you once again for your kind words and for choosing to stay with us. We are looking forward to welcoming you back in the near future.

8/10 Good

Aryah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Everything was good I wish they would have told me the pool was under construction when I made my reservation
Stayed 1 night in Apr 2024
Response from Carlos on 8 Apr 2024
Dear Aryah.I am writing to express my sincere gratitude for choosing to stay with us recently.I would like to extend my apologies for any inconvenience caused during your stay with us due to the temporary closure of our pool.Please know that guest satisfaction is of the utmost importance to us, and we are working diligently to address the issue with our pool to ensure that such occurrences are minimized in the future.Once again, I apologize for any discomfort this may have caused during your visit. Your understanding and patience are greatly appreciated.Thank you for your understanding

4/10 Poor

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms are great and the property clean. Unfortunately I book hotels that have a pool and hot tub and this hotel lists both. Upon arrival the front desk concierge told me the pool was out of order and the hot tub and not been working for over a year. Not sure why they are still listed on their page. Almost left and went somewhere else but then I would’ve had to try to get a refund through Expedia. Very disappointed!
Stayed 1 night in Mar 2024
Response from Carlos on 8 Apr 2024
Dear Danielle.I am writing to express my sincere gratitude for choosing to stay with us recently.I would like to extend my apologies for any inconvenience caused during your stay with us due to the temporary closure of our pool. Regrettably, this information was not accurately reflected on our website, and for this oversight, I apologize.Please know that guest satisfaction is of the utmost importance to us, and we are working diligently to address the issue with our pool to ensure that such occurrences are minimized in the future.Once again, I apologize for any discomfort this may have caused during your visit. Your understanding and patience are greatly appreciated.Thank you for your understanding

10/10 Excellent

Kimberly

Stayed 2 nights in Feb 2024
Response from Carlos on 23 Mar 2024
I would like to Thank you for your stay. We hope that you will stay with us once more. Thank you for tacking the time to let us know how we did. If we can do anything for you on your next stay please let us know.

10/10 Excellent

Satya

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Francie on 11 Mar 2024
I would like to Thank you for your stay. We hope that you will stay with us once more. Thank you for tacking the time to let us know how we did. If we can do anything for you on your next stay please let us know.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but under construction
Great property but under construction
Stayed 1 night in Dec 2023

8/10 Good

shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
The breakfast bar is very good. The pool was cold for being an inside pool. My kids loved it. We were all 4 very comfortable in the two Queen bed room option. They also offer dove bath products which is nice.
Stayed 2 nights in Nov 2023

8/10 Good

Malinda

Liked: Staff & service
Bugs in the hallway. Was “upgraded” to a suite and could hear the music from lobby/entrance all night.
Stayed 1 night in Nov 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Carl

Travelled with partner
Disliked: Property conditions & facilities
The bed is hard as a rock. And the thermostat on the heater does not work Properly it was said at seventy but was 80°. When we arrive. You have set a thermostat at 66 to get it to like 70.
Stayed 1 night in Nov 2023

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Mary

Travelled with family
Clean and pretty plants and flowers
Stayed 2 nights in Nov 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Jennifer

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I was so upset, I picked this property for the pool and it was out of service. I travel with children and pick hotels based on this their picture of the pool was great and no indication it would be shut down due to a broken heater.
Stayed 1 night in Nov 2023

10/10 Excellent

Stephany

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this property quick and easy wonderful staff. Breakfast was good. We will definitely stay here again when visiting Paul Valley Oklahoma.
Stayed 1 night in Oct 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Más que nada la atención del chico que está en la recepción Carlos, es muy amable, muy atento.
Stayed 1 night in Sep 2023

6/10 Okay

David, North Richland Hills

Liked: Cleanliness, amenities
Disliked: Staff & service
This is just an older property. Some rooms are updated and nice, but the one I had this weekend was not updated and lots of minor maintenance needed to be done or was poorly done. The rooms are very spacious. Breakfast is good.
Stayed 2 nights in Oct 2023

10/10 Excellent

Brian

Stayed 1 night in Oct 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

VIRGINIA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and warm reception of front desk staff. Clean air upon entry. Very accommodating to my needs. Comfortable, clean and quiet room.
Stayed 1 night in Oct 2023

8/10 Good

Rhena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice
Stayed 1 night in Aug 2023

10/10 Excellent

terie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

VIRGINIA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Changes okay
Great front staff. We are two older women travelling and asked to change our room to be closer to the elevator. It was no problem and our room was very good.
Stayed 1 night in Aug 2023

10/10 Excellent

Beatriz

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2023

2/10 Terrible

Tyler

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I frequently stay with Holiday Inn Express and this one needs to be tore down. It’s a wreck, full of roaches in the hall ways and in the rooms, a complete crap hole. It needs to be completely remodeled or tore down.
Stayed 1 night in Aug 2023

4/10 Poor

Fred

Disliked: Cleanliness, property conditions & facilities
It
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't stay here again
The floor in the bathroom was soft and the tiles were coming up. The whole room was in serious need of repairs.
Stayed 1 night in Aug 2023

8/10 Good

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Linzey

Stayed 1 night in Jul 2023

8/10 Good

Ray

Stayed 1 night in Jul 2023

4/10 Poor

Rick

Travelled with family
Staff not helpful more like a robot tv does not work at all
Stayed 1 night in Jun 2023

10/10 Excellent

Shajuana

Travelled with family
Easy check in and friendly staff
Stayed 1 night in Jul 2023

6/10 Okay

Brandi, Lawton

Travelled with family
Liked: Cleanliness, staff & service
Hotel is nice. Room ac stopped working. No breakfast except for cereal.
Stayed 1 night in Jun 2023

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled of cigarette smoke when we first arrived - the front desk asked us if we wanted some spray. The shower did not drain, it backed up and the shower head would not stay in place. The room had insects, both dead and alive. There were just multiple things wrong in the room - definitely in need of repair and deep cleaning. We shared all of our concerns with the staff at checkout, but they did not act concerned so we can assume that they have heard these complaints before. Very disappointed in the Holiday Inn Express brand.
Stayed 1 night in Jun 2023

10/10 Excellent

Sharon

Stayed 1 night in May 2023

10/10 Excellent

Ronnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was kept well. The staff was very helpful and friendly.
Stayed 1 night in Apr 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near shopping and food. Delicious breakfast.
Stayed 1 night in Mar 2023

10/10 Excellent

David, Lincoln

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2023