Indoor pool, 7 outdoor pools, open open 24 hours a day, pool umbrellas
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Reviews of Gooderson Natal Spa Hot Springs & Leisure Resort

3 out of 5
Gooderson Natal Spa Hot Springs & Leisure Resort
Lot 191 Koubad Farm, Paulpietersburg, KwaZulu-Natal

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 45 reviews" "
Rating 8 - Good. 12 out of 45 reviews" "
Rating 6 - Okay. 8 out of 45 reviews" "
Rating 4 - Poor. 4 out of 45 reviews" "
Rating 2 - Terrible. 5 out of 45 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

10/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

bechir

Travelled with family
Disliked: Staff & service
I did make a booking for chalet number 321 in Goodersoon resort but unfortunalely i was disappointed about no internet no DSTV no phone even i did request several times in reception but nothing done.
Stayed 2 nights in Jan 2024
Response from Francois Roux on 15 Jan 2024
Dear BechirThank you for taking the time to complete the survey about your stay at Gooderson Natal Spa Hot Springs & Leisure Resort. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.With apologies, unfortunately this is the time of the year (November until late March) that we are experiencing thunderstorms and, severe lightning or electrical storms. I am confident that you are well aware of the flooding of the surrounding areas (Ladysmith, Dundee and other areas). Due to this, our satellite communication devices had been damaged and although equipment and cables were ordered, most companies only open again from the 15th January. We hope to see you at Gooderson Natal Spa Hot Springs & Leisure Resort again soon!Kind regards

10/10 Excellent

Innocent Xolani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place for kids
The stay was amazing for the kids as there were a lot of activities all day long. I think they need to do updates on the units as they are dated.
Stayed 4 nights in Dec 2023
Response from Francois Roux on 15 Jan 2024
Dear InnocentMany thanks for taking the time to write to us.It is great to see that you and your family had a great time with us.Visit us soon again.

10/10 Excellent

Renate C.

Stayed 2 nights in Oct 2023
Response from Francois Roux on 11 Oct 2023
Dear RenateMany thanks for the great review.Visit us again soon

8/10 Good

Madoda

Stayed 1 night in Sep 2023
Response from Francois Roux on 18 Sept 2023
Dear MadodaThank you for taking the time to complete the survey about your stay at Gooderson Natal Spa Hot Springs & Leisure Resort. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Gooderson Natal Spa Hot Springs & Leisure Resort again soon!

10/10 Excellent

SILINDILE

Stayed 2 nights in Jul 2023
Response from F. Roux, General Manager on 17 Jul 2023
Dear SilindileMany thanks for the great review.We are looking forward to welcoming you back to our resort.Kind regards

10/10 Excellent

Nompilo

Stayed 3 nights in Mar 2023
Response from F. Roux, General Manager on 27 Apr 2023
Dear NompiloMany thanks for the great review. Please visit us again soon.

6/10 Okay

Sarika

Travelled with family
Disliked: Property conditions & facilities
Natal Spa
The pools and stuff was ok and fun The room was not so clean ,especially the bathroom and the staff didnt help us with things we needed They also had horse riding but when it was our turn to go ,they said we had to make an appointment
Stayed 1 night in Sep 2022
Response from F. Roux, General Manager on 3 Oct 2022
Dear SarikaThank you for taking the time to rate our service. It is great to see that you enjoyed your time here. I cannot see from this review in which room you stayed. The good news is that we are busy with renovation some of our bathrooms at the moment. Apologies that your bathroom was not cleaned as expected. I always getting good compliments regarding our staff, so again, I'm not sure what happened that staff didn't want to assist you.Unfortunately, horse ridings need to be booked. We certainly hope to be welcoming you back soon.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful....just as it was when i was last there 45 years ago...i would gladly go back again ...But the roads where horrendous to say the least coming from the durban side...the potholes were unbearable... I love Natal Spa. Thank you .would love to see you again...if the roads improve.
Stayed 1 night in May 2022
Response from Francois Roux on 16 May 2022
Dear Cathy Thank you for taking the time to review our resort and service after your recent stay. We are happy to hear that you enjoyed the time with us and that brought back some good memories. Potholes are a huge concern to us and we are constantly sending emails to the department. Unfortunately, since it is a public road, we cannot fix it from our side. Please do visit us again soon.

2/10 Terrible

feroz

Travelled with family
Liked: Staff & service
Disappointed
Just stayed the 1 night out of the 3 that we booked, place needs a major upgrade, booked a 4 sleeper chalet.the hiking trails are neglected, was only able to use the green trail.very boring atmosphere,the 2 positives from this place was the food from Bistro and the friendly staff.
Stayed 3 nights in Jan 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
satisfactory stay
Staff were very friendly but the food needs major help. Prices don't match quality or quantity. Felt like dinner was a frozen reheated meal.
Stayed 1 night in Sep 2020
Response from Francois Roux on 28 Sept 2020
Dear Anonymous Thank you for taking the time to review our resort after your recent stay with us. We appreciate all constructive criticisms, albeit negative. Accept my apology for not giving you the best service and food as expected. Kindest Regards General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and looking forward to visit again
Stayed 2 nights in Jan 2020
Response from F. Roux on 11 Feb 2020
Dear Anonymous Thank you for taking the time to review our resort after your recent stay with us. We sincerely appreciate the great score. We hope to see you soon again. Kindest Regards Francois Roux General Manager

2/10 Terrible

SHERIKA

Stayed 3 nights in Jan 2020

10/10 Excellent

Ntombfuthi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time, my son really enjoyed the activities
Stayed 1 night in Dec 2019
Response from Francois Roux on 27 Dec 2019
Dear Ntombfuthi Thank you for taking the time to review our resort after your recent stay with us. We appreciate your positive feedback. Best Regards Francois Roux General Manager

10/10 Excellent

Mavis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had an amazing stay. The kids already are looking towards coming back.
Stayed 3 nights in Oct 2019
Response from F. Roux on 26 Oct 2019
Dear Mavis Thank you for taking the time to review our resort after your recent stay with us. Thank you for the excellent score. We hope to see you soon again. Francois Roux General Manager Gooderson Natal Spa

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from F. Roux on 30 Sept 2019
Dear Quentin. Thank you for the excellent review. We hope to see you soon again. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay!
My whole family enjoyed the trip and facilities. Lats of activities for the children.
Stayed 2 nights in Sep 2019
Response from F. Roux on 27 Sept 2019
Dear Susan Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

2/10 Terrible

Zama

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stayed 1 night in Jan 2018
Response from F. Roux on 27 Sept 2019
Dear Zama Thank you for taking the time to review your recent stay with us. Thank you for the positive criticism regarding your stay. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We enjoyed our stay very much. The hotel, grounds and pools are in a lovely condition. Very friendly and helpful staff. The Bistro can do with better service - too long wait to be served.
Stayed 6 nights in Dec 2017
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Good

razeenah

Disliked: Property conditions & facilities, room comfort
natal spa. need improvement
I found the resort to be very unorganised. From the delay at check in. To rooms not being made up timeously. The food was definitely substandard and need improvement. They could not cope with the busy period. Linen not available timeously. Pool towels not available
Stayed 5 nights in Jan 2018
Response from F. Roux on 27 Sept 2019
Dear Razeenah Thank you for taking the time to review your recent stay with us. Thank you for the positive criticism comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

2/10 Terrible

Zama

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building is outdated,the food I bad,rooms were clean but there were cockroaches in the room I even took a pic, overall I will never go back there.
Stayed 1 night in Dec 2017
Response from F. Roux on 27 Sept 2019
Dear Zama Thank you for taking the time to review your recent stay with us. Thank you for the positive criticism comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Upgrade desperately needed!
Facilities are not maintained and in desperate need of a make-over! Breakfast buffet was good and a highlight, but the rest a major disappointment. The Spa area was dirty and old, the hotel building is not maintained and except for the breakfast buffet, the other meals offered were a major disappointment.
Stayed 2 nights in Dec 2017
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review your recent stay with us. Thank you for the positive criticism regarding the food comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Excellent

Shehnaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Resort
Had a lovely time. Staff were absolutely friendly. My kids could be on their own without me worrying about their safety. Will definitely be visiting again.
Stayed 3 nights in Dec 2017
Response from F. Roux on 27 Sept 2019
Dear Serena Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Good

Kyle

Liked: Cleanliness, property conditions & facilities
Halfway Stop Durban - Kruger National Park
I used this as a halfway stop from Durban to Kruger National Park (Skukuza). 4hrs from Durban (non stop). 5hrs to Skukuza (Non Stop). Overall it has dated or old feel. In saying that the place is well kept. My room was clean. The bathroom was clean, not modern, telephone cord shower with no shower curtain for the tub. Make sure to get here with some time to enjoy the hot pools. Good facilities for children, putt putt, water slides, pools, etc. Excellent buffet breakfast
Stayed 1 night in Aug 2017
Response from F. Roux on 27 Sept 2019
Dear Kyle Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Good

trishia

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Good

Keshnee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class holiday resort
I really did enjoy my holiday, toilets were stained, however beds were in super good condition, pools were incredible, slides were cool. Nice relaxing holiday.
Response from F. Roux on 27 Sept 2019
Dear Keshnee Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Excellent

Roshini, good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed my Stay at the hotel
I enjoyed my Stay but problems experienced with no WiFi as promised and limited menu in the restaurant
Response from F. Roux on 27 Sept 2019
Dear Roshini Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

6/10 Okay

Alwin Carl

Liked: Cleanliness, room comfort
TWO DAYS WITHOUT WATER FOR TOILET AND WASHING,HAD TO WAIT FOR AN HOUR FOR FOOD TO ARIVE IN RESTOURAND
Response from F. Roux on 27 Sept 2019
Dear Alwin Carl Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

6/10 Okay

Ismat

Liked: Cleanliness, room comfort
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gooderson Natal Spa... very disappointing.
Although we requested well in advance, our Vegetarian needs were not met. The room cleanliness left a lot to be desired. I was bitten by bugs in the room. Evidence shown to Mrs Muller. We took the time before departure to share our concerns /constructive feedback with Mrs Muller ( Resort Manager)who promised to give us email feedback however a month later, this has not been received. Cannot help but wonder if this is the standard of customer service at All Gooderson Resorts??? We and all our friends /family will not stay at your Resorts.
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Good

Karien, Ermelo

Liked: Cleanliness, staff & service
Nice family breakaway!
We enjoyed the supertubes very much.
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

6/10 Okay

Neeshia, Anonymous

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Rooms Needs some attention & fumigation.
The facilities was great, however the room needs to be vacuumed & sprayed. Something had bitten my entire family. Also noticed that the beds were not dusted on the 2nd night as there was chips in the bed that my kids dropped from the previous night. That tells you a lot. The service from the staff at the restaurant sucked. From breakfast to Bistro. It was very bad. To wait for eggs, you literally wait 20 minutes, that is madness. The Bistro was the same, no servietes given sauces, and when you ask for something they just make their faces funny. The service at the pool bar was excellent.
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive criticism comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

6/10 Okay

antonie, Nelspruit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location accomodation can improve
Reception staff were very helpful and friendly with accommodating us with our son in a wheel chair. Breakfast and dinner was good. Self catering room was a bit old and needs to be upgraded. Bathroom not good standard.
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Good

Karen, Ladysmith

Liked: Cleanliness, staff & service, room comfort
Sisters
My sister and I had a long weekend breakaway. Enjoyed every minute. Tried out all the pools including the jacuzzi at the wellness centre.
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Good

Paul, Warner Beach

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but Sweet
We stopped over for one night on our way through to Hazyview. Most enjoyable stay wished we had more time to enjoy, therefore I will be back again soon.
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

6/10 Okay

Mbulelo , Johannesburg

Lot of hype but under delivered
From the time I phoned to confirm the reservation to checking in, the staff was not friendly nor smiled. On checking in, no credit authorisation was requested nor taken which lead to being chased for payment after each service. Eventually I requested that they run credit authorisation on my credit card but had to walk around with a 'credit approved' piece of paper. The famous hot springs were lukewarm at best. Overall, I was disappointed and have no plan of going back.
Response from F. Roux on 27 Sept 2019
Dear Mbulelo Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive criticism comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Good

NEIL, KZN

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT
EXCELLENT PLACE TO CHILL AND RELAX.CHILDREN LOVE IT. LOTS OF THINGS FOR KIDS TO DO. BREAKFAST AND DINNER HAD A GOOD SPREAD ON THE MENU (5/5).DRINKS ARE EXPENSIVE.
Response from F. Roux on 27 Sept 2019
Dear Neil Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Excellent

Sundrum, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Natal Spa Getaway/Relaxation
This was our third visit. Facilities are very good for relaxation. the hot spas were very enjoyable. Would recommend to others
Response from F. Roux on 27 Sept 2019
Dear Sundrum Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Would not recommend at present
Restaurant and Spa staff very unhelpful. Dining room & housekeeping staff friendly but not always well informed. Swimming pool area unsupervised with open glass alcohol containers in and near the pool
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive criticism comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service poor attitude definitely give this a skip
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive criticism comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Good

Verified traveller

Disliked: Room comfort
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from F. Roux on 27 Sept 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa