2 outdoor pools, pool loungers
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Reviews of Nova Platinum Hotel

4 out of 5
Nova Platinum Hotel
562 Moo 10 Pratamnak Road, Nongprue, Banglamung, Pattaya, Chonburi

Reviews

6.8
Rating 10 - Excellent. 107 out of 595 reviews" "
Rating 8 - Good. 214 out of 595 reviews" "
Rating 6 - Okay. 143 out of 595 reviews" "
Rating 4 - Poor. 66 out of 595 reviews" "
Rating 2 - Terrible. 65 out of 595 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Divanshu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Jaswinder

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel with nice pool
Stayed 1 night in Feb 2024

6/10 Okay

Dushyant

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Simon

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Only for indians not thai or any one else not family hoteo, only one lift restaurant staff very rude as in you order have way though your meal they give u the bill and stand there waiting for you to pay as in say thats it pay now i have had that in any hotel, no hot water in room i will never stay here again i give it 0.1 star when i check out i never got asked was everything ok with your stay as in they know there service is very bad so why ask
Stayed 4 nights in Nov 2023

2/10 Terrible

BALJIT

Stayed 9 nights in Nov 2023

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place great staff.
Great place near walking street. Just know that 80% of guest are indian
Stayed 12 nights in Oct 2023

10/10 Excellent

Jamien

Stayed 2 nights in Oct 2023

2/10 Terrible

Tommy

Stayed 8 nights in Aug 2023

6/10 Okay

PIK CHEONG STEVE

Stayed 2 nights in Jun 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Shower is bad- no hot water only luke warm water
Stayed there 9 days, luke warm water during shower 5 of those days… all better hotels have HOT water for shower. They say some excuse about “ cleaning system” but i’ve stayed there before and same problem. They’re being cheap.
Stayed 10 nights in May 2023

2/10 Terrible

Heng

Stayed 1 night in Apr 2023

8/10 Good

UGUR

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stay in the executive wing room size was great but very dirty.. House keep was usuing the same mon to everyroom. In 2 weeks she never cleaned to bathroom mirror or shower doors once.. we never use the balcony be ause she never cleaned it was muck of dirt. Reception and restaurant staff was nice. Pool bar had no white wine. Location wise ok easy to walk to walking street tuk tuk was in then door step but I don’t think we will stay ever again. We have been stayin Nova Park and Nova Gold last 12 yers but this hotel was the worst…
Stayed 14 nights in Jan 2023

2/10 Terrible

Samsul

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stay this hotel. It not clean. And I did had I we show in booking time.

2/10 Terrible

Surinder Pal, Brampton

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs

8/10 Good

Chinei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and worn down
Generally very dirty and worn down hotel inside and out. AC not working properly. Shower not working properly.
Stayed 2 nights in Jul 2022

10/10 Excellent

Victor

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool and pool services were wonderful, had lots of time to go swimming
Stayed 3 nights in Mar 2020
Response from Reservations on 22 May 2020
Thank you for your kind compliment

6/10 Okay

Abia

Liked: Cleanliness, property conditions & facilities, room comfort
Great location and pools.
I enjoyed my stay except that this place charges 200 baht per visitor if you didn't check in at the same time. Terrible! This was the first time a hotel charged me for having a guest who didn't check in at the same time with me even though I indicated that 2 adults will be staying there for the night.
Stayed 1 night in Mar 2020
Response from Reservations on 9 Mar 2020
Thank you for your feedback. Please be informed that if you book a room for 2 persons and are checking in at time for 2, then there is no extra charge. After the registration in the hotel, visitors are brought to the room, we do charge a modest administration fee for registering at 200 Baht/person/visit/day.

4/10 Poor

Customer, Sydney

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were dirty, lot of hair and stains on the floor. Bathroom was mouldy and dirty (have pictures). There was no hot water in 2 of our rooms on the first day. I had stained towel in my room (have pictures). Beds were uncomfortable and noisy. I would not go near this hotel next time.
Stayed 5 nights in Feb 2020
Response from Reservations on 9 Mar 2020
We apologize for any inconvenience caused to you. We are not sure if you informed our team regarding the issue so, we could improve your stay experience.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I came to Thailand. I did not come to a disrespectful India. The hotel is fine, a little unclean but the Indian guests are the worst I’ve ever seen. Absolutely no respect for absolutely anyone. Because of these disgusting people we will never stay there again. Apparently they are always there.
Stayed 4 nights in Feb 2020
Response from Reservations on 13 Feb 2020
Thank you very much for your feedback. We are dissapointed to have read the comments from you. Due to our hotel is located near the famous walking street, with all its entertainment options that this entails, many Indian guests come to Pattaya, due to its proximity to Thailand. Coupled with central location, which is preferred by Indian travelers we get our fair share of the predominant demographic. Therefore, we could not deny them. However, we apologize for any inconvenience caused to you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the vistor's policy. One of the Elevator's were always broken or not working.
Stayed 4 nights in Feb 2020
Response from Reservations on 12 Feb 2020
Thank you for your feedback. Please be informed that if you book a room for 2 persons and are checking in at time for 2, then there is no extra charge. After the registration in the hotel, visitors are brought to the room, we do charge an modest administration fee for registering at 200 Baht/person/visit/day. We will work hard to deliver the best service.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst 4 star hotel i have stayed in. Night staff were rude and unhelpful, pool wasn't clean and I was lied to when i asked to speak to the manager. Also this is not a guest friendly hotel
Stayed 3 nights in Dec 2019
Response from Reservations on 13 Dec 2019
We are sorry, you were unhappy. Please be informed that if you book a room for 2 persons and are checking in at time for 2, then there is no extra charge. After the registration in the hotel, visitors are brought to the room, we do charge an modest administration fee for registering at 200 Baht/person/visit/day.

8/10 Good

rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Nov 2019
Response from Reservations on 12 Dec 2019
Thank you very much for your kind feedback.

2/10 Terrible

Andrew J

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Reservations on 9 Dec 2019
We are sorry, you were unhappy. Please advise more details so that we can improve the services.

8/10 Good

NARINDER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appreciable....
cool reception staff,,,,good room-service,,daily cleaning very well-dunn n appreciable,,,bit noisy during night tym,,,,,pool timings must be round-the-clock....many indian restaurans are in close vicinity..,,,will recommend this hotel at this price tag.....
Stayed 3 nights in Nov 2019
Response from Reservations on 30 Nov 2019
Thank you very much for your value feedback. We will always work hard to provide you the excellent services.

10/10 Excellent

Daniel W.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the Nova Platinum Hotel
I loved the whole hotel especially the pools. Water was so clean and I enjoyed the sun and tanning. The service staff is the best in the world. All were so nice and friendly to me. My room was always so clean, going back next November I hope!!It is close to Walking Street and the beach. Had the best time in Pattaya haha, made many new friends.
Stayed 23 nights in Oct 2019
Response from Reservations on 29 Nov 2019
Thank you very for your value feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2019
Response from Reservations on 7 Nov 2019
Thank you for your value feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Reservations on 28 Oct 2019
Thank you for your kind feedback. We appreciated it.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Room was in need of a renovation. Sink in bathroom leaked .hotel guests very noisy all through the night
Stayed 4 nights in Oct 2019
Response from Reservation on 23 Oct 2019
Dear Sir/Madam, We appreciate your kind feedback however, we will keep your comment to improve and we sincerely hope that you will come back to stay with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was great, waitress was very attentive, staff friendly and helpful
Stayed 2 nights in Oct 2019
Response from Reservations on 21 Oct 2019
Thank you for your value feedback.

2/10 Terrible

Noname, Seattle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is worst hotel, I ever stayed. By no means it’s 4 star, staff is rude. 1.There was construction, all around hotel 2.Check in takes forever, you need to wait in hot without knowing what’s going on. 3. They don’t take credit card, takes cash for deposit. 4. You can’t get in there swimming pool with American style swim wear. I had a button on mine. 5. Room smells and conditioning is slow. 6. Staff is rude and doesn’t have basic manners to speak a guest. Please don’t stay in this property, I want my money back.
Stayed 3 nights in Oct 2019
Response from Reservations on 15 Oct 2019
Dear Sir/Madam, We are sorry to hear that you were not happy. Please advise booking number so that we can investigate further. However, the construction have been processed by the Pattaya city to prevent the flood. It is true that we collect the deposit by cash at 1,000 Baht/room/stay as per hotel policy for all the guests.

4/10 Poor

Mukesh

Disliked: Staff & service, property conditions & facilities
Not an good experience
Stayed 4 nights in Sep 2019
Response from Reservations on 28 Sept 2019
Thank you for your feedback. we assume that you stayed with us from 22nd - 26th Sep'19 under Deluxe room. Please advise more details regarding your experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Reservations on 30 Aug 2019
Thank you for your valuable feedback.

4/10 Poor

Manoj N

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad Choice...
Its not a family hotel. Towels and bed sheets were worn out. Had a bad experience with room service as we had to wait for more than 90 min and lot of follow-ups. The only good thing was location.
Stayed 2 nights in Aug 2019
Response from Reservations on 23 Aug 2019
Dear Mr. Nair, We found that you stayed during 10th - 12th Aug'19. We apologize for any inconvenience caused to you. The service might delay during the high occupancy. We have noted the unsatisfactory and will inform team for improvement. Thank you for your feedback.

2/10 Terrible

Ripul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yuck room, unhelpful staff
Yuck room, air con was leaking water inside room. Did not returned my 50 nzd security deposit. Need Hotel.com assistance to resolve this matter.
Stayed 1 night in Jun 2019
Response from Reservations on 12 Jun 2019
Dear Mr. Rahul, We have checked with front desk but we do not find any record regarding the air condition issue. Our front desk team have replied you regarding the deposit.

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Front office staff was very rude. We asked them to help us to open the room key as we forgot to take it. A man in the Front desk behaved very rudely regarding this issue.
Stayed 2 nights in Jun 2019
Response from Reservations on 10 Jun 2019
We apologize for any inconvenience caused to you. Please provide more your name and period of stay so, we can investigate further.

8/10 Good

Nelson

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019
Response from Reservations on 27 May 2019
Thank you for your value feedback.

8/10 Good

Nelson

Liked: Cleanliness, staff & service, room comfort
Near walking st, 95% Indian guests, key card bad
Near walking st, 95% Indian guests, key card bad. Its a good hotel. Since it is near Walking Street, not ideal for families with young kids. Door entry key card doesn’t work sometimes which means you need to walk to Receptionsist to fix. That sucks but overall hotel is good
Stayed 11 nights in May 2019
Response from Reservations on 29 May 2019
Dear Mr. Nelson, Thank you for your value feedback. We will do our best to resolve the problem for better experience.

6/10 Okay

Billy

Disliked: Property conditions & facilities
Never coming back
The staff was friendly, the hotel needs upgrade, this hotel should be a adult hotel, reason why, men’s bringing girls into the hotel to swim in public pool, making out, kissing and feeling on top of each other in front of kids, no one said anything. My friend and I was wanted some real massage so we decide to book massage through the hotel, only find out 15-20 mins into the massage they ask for happy ending and sex, was very unprofessional and disappointed. Will never come back to this hotel again.
Stayed 2 nights in May 2019
Response from Reservations on 12 Jun 2019
Thank you for your feedback. Please be informed that Spa is outsource supplier renting the hotel room. However, we will bring these issues to management for improvement.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 15 nights in Apr 2019
Response from Reservations on 3 May 2019
Please advise more details.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The place is convenient and there are a pool with bar There were some noisy customers
Stayed 2 nights in Jan 2019
Response from Reservations on 4 Apr 2019
Thank you for your value feedback.

8/10 Good

Maira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Reservations on 11 Mar 2019
Thank you for your score. We appreciate it.

6/10 Okay

Ash

Travelled with group
Disliked: Cleanliness
When we checked in the reception staff was not even concerned in regard to our concerns in regards to the room. We walked into the room and their was hair around the room and the shower seemed as it had never been cleaned. Extremely sad and not worth the basic room. We then had to look for the manager to ask him for an upgrade. We were first told that there were no twin rooms Available in the higher category of rooms which was a lie as we saw it online. We saw the grand Felix room and then were satisfied and had to pay the upgrade fee. Staff generally are friendly but the cleanliness of the standard room is poor. On the good side the pool area was great and the location of property was amazing. Walkable yo all the places. Overall I think the property needs maintenance especially the basic rooms and some staff need to be more professional.
Stayed 3 nights in Feb 2019
Response from Reservations on 4 Mar 2019
Dear Sir, We apologize for any inconvenience caused to you. Due to we do not have your name and period of stay so, we are unable to investigate the issue. Therefore, please provide more details. However, thank you for feedback and we will improve the services.

4/10 Poor

Roy

Disliked: Cleanliness, property conditions & facilities
Not a 4 star
The rooms where old and run down. Towels were like rags. Shower sprayed into bathroom Nice pool and buffett
Stayed 3 nights in Feb 2019
Response from Reservations on 2 Mar 2019
Dear Mr. Roy, We apologize for any inconvenience caused to you. We will inform our concern team for improving. However, thank you for your feedback.

10/10 Excellent

Verified traveller

Stayed 23 nights in Jan 2019
Response from Reservations on 2 Apr 2019
Thank you for your kind feedback.

2/10 Terrible

Alan

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not for European guests
This is a case of a nice hotel with good staff being spoiled by the type of clients who stay there. Hotels.com policy does not allow me to give further details but let's just say that this is definitely not a place for Europeans especially if travelling with your family.
Stayed 1 night in Feb 2019
Response from Reservations on 28 Feb 2019
Thank you for your value feedback. As our hotel is located near the famous walking street and Arab corner of Pattaya. With all its entertainment options that this entails. many Indian guests come to Pattaya, due to its proximity to Thailand. Coupled with central location, which is preferred by Indian travelers we get our fair share of the predominant demographic. Therefore, we could not deny the Indian market.

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2019
Response from Reservations on 2 Apr 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Jan 2019
Response from Reservations on 28 Jan 2019
Thank you for your value feedback.