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Response from The Charm Resort Phuket on 20 May 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
8/10 Good
Timothy
14 May 2024
Had a great room with pool access on the ground floor which was perfect for the heat. The room was great but the only thing letting the hotel down was the breakfast.
Timothy
Stayed 9 nights in May 2024
Response from The Charm Resort Phuket on 20 May 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 20 May 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 20 May 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
2/10 Terrible
Declan
Travelled with family
28 Apr 2024
Bad location
Declan
Stayed 5 nights in Apr 2024
Response from The Charm Resort Phuket on 2 May 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
6/10 Okay
Joshua
26 Apr 2024
Checked out of my room with no issues, but hotel still kept my security deposit.
Joshua
Stayed 2 nights in Apr 2024
Response from The Charm Resort Phuket on 28 Apr 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket company which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
The resort is within walking distance to the beach. It is nice and clean. The food is excellent! Great one-man band music every night! The staff speaks English and very helpful! I would recommend it.
Christine
Stayed 5 nights in Apr 2024
Response from The Charm Resort Phuket on 24 Apr 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
10/10 Excellent
Leticia
Travelled with group
22 Apr 2024
Liked: Cleanliness, amenities
Very friendly staff
Leticia
Stayed 2 nights in Apr 2024
Response from The Charm Resort Phuket on 24 Apr 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Good property. Great friendly staff. Good cleanliness. Chill sky pool and bar. A must to revisit every time!
Mohammad Hafiz
Stayed 9 nights in Apr 2024
Response from The Charm Resort Phuket on 22 Apr 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Really enjoyed my stay at this hotel. Staff was very friendly!
Robert
Stayed 4 nights in Apr 2024
Response from The Charm Resort Phuket on 22 Apr 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
10/10 Excellent
RICHARD, Swampscott
19 Apr 2024
RICHARD
Stayed 4 nights in Apr 2024
Response from The Charm Resort Phuket on 20 May 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 22 Apr 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
The hotel is near the beach, near night market, shopping mall. It’s fun to stay here. Great breakfast buffet. Great one-man babe at night for dinner. The staff is excellent! I would recommend it.
Christine
Stayed 7 nights in Apr 2024
Response from The Charm Resort Phuket on 22 Apr 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 22 Apr 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
10/10 Excellent
Derrick
16 Apr 2024
Derrick
Stayed 5 nights in Apr 2024
Response from The Charm Resort Phuket on 22 Apr 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Very clean and comfortable rooms with plenty of space.
Good selection at breakfast. Rooftop pool was nice. Close to beach.
Rhiannon
Stayed 5 nights in Apr 2024
Response from The Charm Resort Phuket on 15 Apr 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 8 Apr 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Great location, amazing pool. Helpful staff. Clean property. Very great location
Ash
Stayed 4 nights in Mar 2024
Response from The Charm Resort Phuket on 1 Apr 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
6/10 Okay
chris
Travelled with group
22 Mar 2024
Air conditioning wasn't good and couldn't communicate that it wasnt working properly
chris
Stayed 6 nights in Mar 2024
Response from Thank you for taking the time to write your commen on 25 Mar 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Great place to stay. Second time there and going again in Nov 2024. Very friendly staff.
JENNIFER
Stayed 8 nights in Mar 2024
Response from The Charm Resort Phuket on 19 Mar 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 4 Mar 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
I had a great time at the charm resort it was close to everything. It was about ten minutes walk to patong beach and the beach was also right cross the street. They staff was very friendly and hands on. The only Thing I didn't like that people was throwing food off the balcony, which brought a lot of bugs by our pool deck. The breakfast was ok but the serve the same thing everyday. Also the egg station the egg was not cook well. But overall my stay was ok
Evette
Stayed 7 nights in Feb 2024
Response from The Charm Resort Phuket on 4 Mar 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 26 Feb 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
8/10 Good
Linda
Travelled with family
22 Feb 2024
Liked: Cleanliness, staff & service, amenities
Convenient location, across a main road to the beach. Very expensive accommodation. Glass panels cracked on balconies. After first 2 nights I got a bar bill pushed through the door. They had my credit card details and I said it would be settled on check out. The maids emptied the jacuzzi daily which was annoying as it took an hour to fill up. However, overall we enjoyed our stay.
Linda
Stayed 5 nights in Feb 2024
Response from The Charm Resort Phuket on 26 Feb 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 26 Feb 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
The evening staff was rude and needed retraining. There was a misunderstanding from Expedia and the hotel side and instead of figuring out the next day and check us in (we arrived at 12am but was forced to wait outside and wasn't able to check in until nearly 2am). We had to talk to Expedia for the issue to moved forward. We were really upset and unhappy. Unfortunately we couldn't get the refund and ended up staying. The service for the rest of the stay was not too bad but that first night left a huge bad impression.
Tu Anh
Stayed 4 nights in Feb 2024
Response from The Charm Resort Phuket on 26 Feb 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 26 Feb 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Stayed at the charm couple times now
But now it’s overpriced and breakfast was low quality
Nick
Stayed 1 night in Jan 2024
Response from The Charm Resort Phuket on 6 Feb 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
10/10 Excellent
Arild
28 Jan 2024
Arild
Stayed 14 nights in Jan 2024
Response from The Charm Resort Phuket on 30 Jan 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 30 Jan 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
10/10 Excellent
Satu
23 Jan 2024
Satu
Stayed 5 nights in Jan 2024
Response from The Charm Resort Phuket on 30 Jan 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
8/10 Good
David
Travelled with group
16 Jan 2024
Liked: Cleanliness, staff & service
Dated rooms and dark inside. Clean and great area.
David
Stayed 5 nights in Jan 2024
Response from The Charm Resort Phuket on 30 Jan 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Fabulous resort, really loved the pool access room. Staff are wonderful. Only gripe is regarding breakfast, not the best, especially for the price we paid to stay there. Example, scrambled eggs either run out or dry and look terrible. Some fruit not ripe. Very thin bread. Not enough variety each day.
Bronwyn
Stayed 9 nights in Dec 2023
Response from The Charm Resort Phuket on 15 Jan 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 15 Jan 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 15 Jan 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 15 Jan 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
We had a fantastic stay at the charm, everything was good and location was great, staff were also friendly and helpful, thanks!
Rosemarie
Stayed 9 nights in Dec 2023
Response from The Charm Resort Phuket on 5 Feb 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
The Charm Resort is a wonderful Resort. The staff was incredible. The rooftop pool is amazing. The food and bar is fantastic. We spent New Year's Eve at the resort and the evening was amazing, probably the best celebration ever.
Timothy
Stayed 3 nights in Dec 2023
Response from The Charm Resort Phuket on 15 Jan 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
6/10 Okay
Oscar
15 Dec 2023
Oscar
Stayed 10 nights in Dec 2023
Response from The Charm Resort Phuket on 18 Dec 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket on which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 18 Dec 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket on which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Right in the heart of everything, but quiet enough to not disturb your sleep.
Elliot
Stayed 4 nights in Dec 2023
Response from The Charm Resort Phuket on 18 Dec 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket on which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
10/10 Excellent
Alexandra
11 Dec 2023
Alexandra
Stayed 6 nights in Dec 2023
Response from The Charm Resort Phuket on 18 Dec 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket on which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
6/10 Okay
Verified traveller
Travelled with group
10 Dec 2023
Liked: Staff & service
Disliked: Cleanliness
Rooms are older than expected from the photos. The room was not very well cleaned, we found hair and candy wrap on the floor.
They were doing renovations in the hallway leading up to the room, which caused a lot of noise early in the morning and the hallway had a very strong fresh paint smell during our stay.
Service from staff and location was great!
Verified traveller
Stayed 4 nights in Dec 2023
Response from The Charm Resort Phuket on 11 Dec 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
4/10 Poor
Andrew
9 Dec 2023
Andrew
Stayed 3 nights in Dec 2023
Response from The Charm Resort Phuket on 3 Jan 2024
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 11 Dec 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Response from The Charm Resort Phuket on 11 Dec 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
4/10 Poor
Nazihah
4 Dec 2023
Nazihah
Stayed 5 nights in Nov 2023
Response from The Charm Resort Phuket on 11 Dec 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
10/10 Excellent
Martin
25 Nov 2023
Martin
Stayed 2 nights in Nov 2023
Response from The Charm Resort Phuket on 18 Dec 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket on which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
Staff was great, Pool was a highlight because of the view, pool size, and bar/food service. Management was very accommodating with a concern with our room and given a complimentary upgrade, which wasn’t expected. Professional hotel with adequate rooms.
Breakfast was ok. Overall was a pleasant stay there.
Ronnie
Stayed 4 nights in Nov 2023
Response from The Charm Resort Phuket on 23 Nov 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket
10/10 Excellent
Lobsang
15 Nov 2023
Lobsang
Stayed 3 nights in Nov 2023
Response from The Charm Resort Phuket on 11 Dec 2023
Thank you for taking the time to write your comments for The Charm Resort Phuket which are very much valued. Also please accept our sincere apologies for any incident or any inconvenience caused and be assured that corrective action and specific training will be initiated immediately to prevent anything like this from happening again in the future.Once again, thank you for choosing The Charm Resort for your holidays in Phuket.Sincerely yoursThe Charm Resort Phuket