Outdoor pool, pool loungers

Reviews of Grand Summit Hotel, Park City - Canyons Village

4 out of 5
Grand Summit Hotel, Park City - Canyons Village
4000 Canyons Resort Drive, Park City, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 505 out of 909 reviews" "
Rating 8 - Good. 235 out of 909 reviews" "
Rating 6 - Okay. 87 out of 909 reviews" "
Rating 4 - Poor. 46 out of 909 reviews" "
Rating 2 - Terrible. 36 out of 909 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jaimie Washo, Mt Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Madison on 22 Mar 2024
Thank you!

10/10 Excellent

Scott

Travelled with family
Liked: Property conditions & facilities
The location of the Grand Summit can’t be beat, physically at the base of the mountain. The rooms were spacious and the hotel amenities were excellent, especially the spa and ski valet.
Stayed 5 nights in Feb 2024
Response from Madison on 16 Feb 2024
Thank you!

10/10 Excellent

will

Liked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Madison on 16 Feb 2024
Thank you!

8/10 Good

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Madison on 22 Jan 2024
Thank you for your feedback!

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location and overall great hotel. Internet could use upgrading and hotel room plumbing and phone system need fixing.
Stayed 5 nights in Jan 2024
Response from Madison on 13 Jan 2024
Thank you for your feedback!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great slopeside access! Excellent base village and dining!
Stayed 7 nights in Dec 2023
Response from Bridget on 2 Jan 2024
Thank you for sharing your feedback! We hope to welcome you back in the future.

8/10 Good

Cade

Stayed 2 nights in Dec 2023
Response from Bridget on 2 Jan 2024
Thank you for sharing your feedback! We hope to welcome you back in the future.

10/10 Excellent

Quanchai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great drinks and food
Stayed 1 night in Nov 2023
Response from Madison on 3 Dec 2023
Thank you!

10/10 Excellent

Shelbylyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Madison on 20 Nov 2023
Thank you!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Response from Madison on 20 Nov 2023
Thank you!

10/10 Excellent

Mark

Stayed 2 nights in Oct 2023
Response from Madison on 27 Oct 2023
Thank you!

10/10 Excellent

Jeanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Madison on 27 Oct 2023
Thank you!

4/10 Poor

Trevor

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Madison on 22 Oct 2023
Thank you for your feedback.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about this property.
Stayed 1 night in Oct 2023
Response from Bridget on 19 Oct 2023
Thank you for taking the time to provide your feedback. We're happy to hear you enjoyed your stay with us!

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Madison on 18 Oct 2023
Thank you!

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and Valet made everything easy. Also excellent communication skills. On our.
Stayed 1 night in Oct 2023
Response from Bridget on 15 Oct 2023
Thank you for your feedback. We're glad you enjoyed your stay with us!

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was fine.
Stayed 2 nights in Oct 2023
Response from Bridget on 15 Oct 2023
Thank you for your feedback. We're glad you enjoyed your stay with us!

4/10 Poor

Heather

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Far better options if you value sleep & your back!
They advertise a major remodel with luxury linens...Although our room was pretty clean overall, the linens were anything but luxury (scratchy and not soft). The mattress was extremely uncomfortable. I can't imagine skiing all day then trying to sleep on such an uncomfortable mattress. Contacted the front desk about moving to another room 3x and they never got back to us. The creamer left for coffee was spoiled. Requested new creamer which took 3 hours to be delivered and was also spoiled. Requests take hours to respond to and this is not even the busy season. Lived in Park City for years and although this location is convenient, there are now many more and much better options to consider. I would not stay here again based on my experience.
Stayed 3 nights in Sep 2023
Response from Madison on 10 Oct 2023
Thank you for your feedback.

10/10 Excellent

Steve

Stayed 1 night in Oct 2023
Response from Madison on 10 Oct 2023
Thank you!

6/10 Okay

Denise, Syracuse

Travelled with family
Disliked: Cleanliness
This is an upscale, expensive hotel. Because of that, I did not feel the unit was clean enough to justify the high pricetag especially as we visited in the off-season when the lifts weren't even open. There was mold in the shower and the shower curtain was dirty and moldy. The property itself is nice but not worth the pricetag. Restaurant was not open on a Saturday night. There weren't enough hot tubs for the size of the property. Marriott's Mountainside is superior as far as pool and hot tubs. $25 per night for an extra car is excessive in the off-season especially with a 2 room suite. Beware that pictures and titles on Expedia do not match the rooms. We booked a Studio with loft (King, double bed and double sofa bed). The photos showed a bedroom, but there was none. There was no double bed and double sofa bed. It was a queen sifa bed and twin sofa bed. Don't trust the photos or explanations!! Sunrise Lodge has much better room selection and is honestly named and described. We will not stay here again. We will go back to Sunrise Lodge or Marriott Mountainside when we visit again.
Stayed 1 night in Oct 2023
Response from Madison on 10 Oct 2023
Thank you for your feedback.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, really went out of their way to take care of me and my wife. Cozy charming hotel
Stayed 1 night in Oct 2023
Response from Madison on 10 Oct 2023
Thank you for your feedback!

10/10 Excellent

Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and staff were awesome. Great pool and rooms
Stayed 1 night in Oct 2023
Response from Bridget on 8 Oct 2023
Thank you for taking the time to share your feedback. We're glad you enjoyed your stay!

10/10 Excellent

Anthony

Stayed 1 night in Oct 2023
Response from Madison on 10 Oct 2023
Thank you!

8/10 Good

Stephen Thomas

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Madison on 27 Sept 2023
Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noteworthy Hotel Stay
As a local, I was very impressed with the resort/hotel. Fair and reasonable price for the offerings.
Stayed 1 night in Sep 2023
Response from Madison on 20 Sept 2023
Thank you for your feedback!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff were so nice and welcoming. Free Valet! Clean and excellent cafe options for breakfast!
Stayed 3 nights in Sep 2023
Response from Madison on 19 Sept 2023
Thank you!

10/10 Excellent

Shane

Stayed 1 night in Sep 2023
Response from Madison on 4 Oct 2023
Thank you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location, great staff
Stayed 1 night in Sep 2023
Response from Madison on 13 Sept 2023
Thank you!

10/10 Excellent

Robert

Stayed 2 nights in Sep 2023
Response from Madison on 2 Oct 2023
Thank you!

10/10 Excellent

christopher, Winnipeg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is for sure one of the grander hotels in Canyon Village but that’s just because the Pendry gets all the attention… it’s a massive chalet/cabin style hotel that’s fitting to the vibe of the area. I was there in the odd season but all the staff were super friendly and helpful as well as knowledgeable about the area.. swimming pool/steam and hot tubs were all in good shape. The property did have a $15 million Reno done to it not to long ago. Would stay again.
Stayed 4 nights in Sep 2023
Response from Madison on 11 Sept 2023
Thank you so much for your feedback! We are happy to hear you enjoyed your stay.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Madison on 11 Sept 2023
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Madison on 11 Sept 2023
Thank you!

6/10 Okay

Janet

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Madison on 11 Sept 2023
Thank you for your feedback.

6/10 Okay

Kailey

Stayed 2 nights in Aug 2023
Response from Madison on 19 Sept 2023
Thank you for your feedback.

8/10 Good

Arya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Summit Resort Canyon
The Grand Summit Resort is a beautiful architecturally designed lodge and is kept well. Our 3rd floor king size bedroom was renovated recently and was very clean. The view of hills and slopes from the private balcony, while laying in bed, was pleasant. This is in great contrast to the scene of utility equipment, storage of tools and huge gondola motor housing when you are up standing in the room, when approaching or using the balcony! Friendly staff attempt to find a better room was unsuccessful, so we had to compromise. Food establishments within such large hotel are limited, outdated and need major renovation work to become aesthetically compatible with several neighboring hotels which are walking distance away from it. This takes away from being grand. Overall experience was pleasant and not outstanding due to the above issues.
Stayed 2 nights in Aug 2023
Response from Madison on 29 Aug 2023
Thank you for your feedback!

10/10 Excellent

Darrin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Madison on 29 Aug 2023
Thank you!

8/10 Good

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay with fine dinning. Would be great when it is ski season.
Stayed 1 night in Aug 2023
Response from Madison on 26 Aug 2023
Thank you!

10/10 Excellent

Michele

Stayed 1 night in Aug 2023
Response from Madison on 23 Aug 2023
Thank you!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Madison on 22 Aug 2023
Thank you!

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, we quickly realized we were in a room we did not reserve. We were supposed to have two bathrooms, and the room did not have that. We went to the front desk, and JR quickly rectified the issue and we had the correct room within minutes. All of the staff were wonderful and friendly. The room was large and easily accommodated three women. We used their shuttle to go to Main Street which was very easy. Canyons Village also knows how to keep shops/restaurants open during the summer season which was excellent.
Stayed 5 nights in Aug 2023
Response from Madison on 16 Aug 2023
We are so happy to hear you enjoyed your stay! Thank you for your feedback.

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Great get away for me and my husband. Great property for families as well. We plan on bringing our kids back soon.
Stayed 4 nights in Aug 2023
Response from Bridget on 15 Aug 2023
Thank you for taking the time to share your experience. We're glad to hear you enjoyed your stay with us. We look forward to welcoming you back to the Grand Summit soon!

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely return!
Stayed 2 nights in Aug 2023
Response from Madison on 14 Aug 2023
Thank you!

10/10 Excellent

Nathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great views.
Stayed 2 nights in Aug 2023
Response from Madison on 14 Aug 2023
Thank you!

8/10 Good

Jamee, Salt Lake City

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Madison on 14 Aug 2023
Thank you!

6/10 Okay

Michelle

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Madison on 12 Aug 2023
Thank you for your feedback!

10/10 Excellent

Shauna, GRANITE CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property!!!!
Stayed 2 nights in Jul 2023
Response from Bridget on 10 Aug 2023
We are so glad you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Bridget on 10 Aug 2023
Thank you for taking the time to share your experience. We're so glad you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Getaway
Wonderful staff and a pleasant stay
Stayed 1 night in Aug 2023
Response from Madison on 8 Aug 2023
Thank you!

10/10 Excellent

Erika

Stayed 1 night in Aug 2023
Response from Madison on 26 Aug 2023
Thank you!

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time at grand summit.
Stayed 1 night in Aug 2023
Response from Madison on 8 Aug 2023
We are so happy to hear you had a great stay!