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Reviews of The Hoxton Paris

The Hoxton Paris
30-32 Rue du Sentier, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 329 out of 481 reviews" "
Rating 8 - Good. 101 out of 481 reviews" "
Rating 6 - Okay. 34 out of 481 reviews" "
Rating 4 - Poor. 9 out of 481 reviews" "
Rating 2 - Terrible. 8 out of 481 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautifully decorated - along with a comfortable bed and excellent bathroom/shower. Breakfast was very good. The staff members were very friendly and helpful. I would highly recommend the hotel to others looking for a unique stay in Paris.
Stayed 3 nights in May 2024

8/10 Good

Tom

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Vivien on 2 May 2024
Hello Tom,Thank you so much for staying with us and taking the time to rate your stay ! Feel free to let us know how to make it a five star next time and we will do our best to earn it ! Best,Vivien

10/10 Excellent

Willemijn

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing customer service! The hotel was perfect! Atmosphere was modern with a cozy feel!
Stayed 3 nights in Apr 2024

10/10 Excellent

Britanny

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thomas and William among others were so incredible! Best stay experience. Thank you
Stayed 1 night in Apr 2024

8/10 Good

Karim

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Need to improve room cleaning and housekeeping. Below standard
Stayed 3 nights in Mar 2024

10/10 Excellent

Marcela, Chicago

Stayed 3 nights in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Hoxton in Paris for 7 nights and loved my experience. Very lively place and excellent service.
Stayed 6 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Amenities
Parisian women. Amazing cafe and bar on property. Will return!
Stayed 4 nights in Mar 2024

2/10 Terrible

Gillian

Disliked: Staff & service, amenities, property conditions & facilities
The room was nice. The atmosphere was cold and unfriendly. Couldn’t get served in the restaurant and was ignored for nearly an hour, only wanted a coffee and croissant but left with neither!
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with great service
This hotel is absolutely beautiful and we've wanted to stay here for a while. Check-in was seamless, and they even sent wine & snacks up to our room to celebrate our recent engagement. The room design is really great (the radio playing when you first enter is a nice touch) and the bed was SUPER comfortable. You would not know you're in central Paris from how quiet the rooms are at night! Would definitely stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Room was too warm and heat couldn’t be lowered Shower water never more than lukewarm Bed could have been higher quality No robes in room
Stayed 1 night in Feb 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun vibe. Nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Anthony

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hox is located in the hip 2nd arrondissement/Sentier and in close proximity to Montorgueil and Marais. Bonne Nouvelle station adjacent, with easy access to Metro Lines 8/9 to connect you too all points of interest very easily. Hotel staff are helpful, polite, and the downstairs bars were always vibrant and buzzing in the evenings. Rooms are a bit small, but beautiful and cozy. Clothing storage is limited, and while the shower had a door and threshold, it still allowed water to pool outside and in that corner of the bathroom. Minor quibbles for a 5 night stay that was quite enjoyable.
Stayed 5 nights in Jan 2024
Response from Eva - Guest Service Manager on 26 Jan 2024
Hello Anthony, Thank you very much for taking the time to write this lovely review, we appreciate it ! We are delighted to know that you had such a great time at The Hoxton Paris and that the Hox Team as well as the atmosphere were highlights of it.Regarding the couple mishaps in the bathroom, thank you for mentioning it, we will have a look in your room with the technical team.We hope to welcome you again very soon ! Cheers,

8/10 Good

Camille

Liked: Cleanliness, property conditions & facilities
Overall, a good stay and would come back
It was beautiful and clean. Location was wonderful. Service was pretty slow and sub-par. Pillows were HORRIBLE.
Stayed 4 nights in Jan 2024
Response from Eva - Guest Service Manager on 26 Jan 2024
Hello Camille, Thank you for sharing about your experience !We are happy to know that overall you had a great time at The Hoxton Paris.Feel free to ask for other pillows next time ! Have a lovely evening and see you soon.Cheers,

10/10 Excellent

Jennifer, Rancho Palos Verdes

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW!!! This hotel is a hidden gem! Stunning lobby and they had several interesting smaller areas to sit and eat or have coffee and croissants. The restaurant and bar was beautiful and the food was outstanding. All the staff spoke English and went above and beyond to make our stay excellent. The rooms were a little small by American standards, but very clean and modern. The shower was terrific with very good water pressure and a big rain style shower head. Cleaning staff were great and supplied extra towels and coffee for us. When we checked out they organized a taxi for us and a complimentary latte and croissant . I have traveled to Paris many many times but have never felt so at ease, comfortable, and well taken care of. I will always be staying at the Hoxton from now on.
Stayed 3 nights in Jan 2024
Response from Eva - Guest Service Manager on 26 Jan 2024
Hello Jennifer, Reading your review is such a delight, thank you for taking the time to write it !We will share it with the whole Hox Team, I am sure they will love to know that they were the highlight of your stay.We very much look forward to your next visit at The Hoxton Paris !Have a lovely evening.Cheers,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Has lost its way, significantly.
Have stayed here many times and it’s starting to feel very tired and faded. Not worth the price. Service is very poor in all the bars and restaurants. Food and coffee is overpriced and takes a lengthy amount of time to arrive. Staff are more interested in being seen than taking orders. There was vomit in the Rivie restaurant restrooms. Our room was lacking in basic amenities and smelled of sewage. Water and teabags are not replaced and the room was not cleaned when requested. Won’t stay again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Eva - Guest Service Manager on 26 Jan 2024
Hello Sarah, We are delighted to know that you had a great time at The Hoxton Paris ! Thank you for sharing your opinion and we hope to welcome you again very soon.Have a lovely evening !Cheers

10/10 Excellent

Zavier

Stayed 2 nights in Dec 2023
Response from Eva - Guest Service Manager on 26 Jan 2024
Hello Zavier, Thank you for leaving a great review !It is a pleasure to know that you enjoyed your time at The Hoxton Paris and we hope to welcome you again very soon.Cheers,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was amazing. Room was great but prefer more natural light. The restaurant is very convenient but it does get busy so expect a little bit of a wait. Super convenient walking distance to many of the attractions and shopping in Paris.
Stayed 5 nights in Dec 2023
Response from Eva on 7 Jan 2024
Hello there, Thank you for taking the time to write a review ! We really appreciate you highlighting the restaurant even though it can be crowded. Don't forget that as an hotel guest, you always have the priority.We look forward to your next visit !Cheers,

4/10 Poor

Alison

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Too loud
Horribly loud. Unacceptable for a hotel. Sounds like you are sleeping in a club even during the week. This is after requesting a nice room for over a week stay.
Stayed 1 night in Dec 2023
Response from Eva on 7 Jan 2024
Hello Alison, First of all, we would like to thank you for choosing The Hoxton Paris and for taking the time to share your opinion.I am sorry to read that the noise has been such an issue during your stay though. It can get quite crowded but we always try to find a solution in thoses cases !Do not hesitate to contact me directly next time and I will make sure you get a very quiet room.Hoping to welcome you next time you visit Paris, we will show you that we can do better.Have a lovely day, Best,

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Eva on 7 Jan 2024
Hello Gareth, Thank you for taking the time to review your experience.We are delighted to know that you had a great time and hope to welcome you again soon to make it a 5/5 !Have a lovely day, Cheers

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything about the hotel. Staff were very nice and professional! Room was clean and roomy!
Stayed 3 nights in Nov 2023
Response from Eva on 7 Jan 2024
Hello James, What a pleasure to read your review ! Thank you for taking the time to write it and for highlighting the Hox Team and their hard work.We hope to welcome you again very soon.Have a great end of weekend !Cheers,

6/10 Okay

Marcos

Liked: Cleanliness, amenities, property conditions & facilities
Quite and beautiful bedroom but very very very noisy lobby, lounge, terrace, bar and restaurant. Very loud music like a night club. Reception is efficient but lacks the welcoming touch. Front desk staff poorly dressed. Restaurant food and service not up to the hotel category.
Stayed 4 nights in Nov 2023
Response from Eva on 7 Jan 2024
Hello Marcos, Thank you for taking the time to write about your experience !I am sorry to read about the couple disappointment though. I will transfer your feedbacks to each Head of Department so they can take actions and train each of their team member. We hope to have the chance to welcome you again soon and show you that we can do better !Have a great day.Best,

10/10 Excellent

Dimitrios

Stayed 3 nights in Nov 2023
Response from Eva on 7 Jan 2024
Hello Dimitrios, What a pleasure to see that you had such a great time at The Hoxton Paris !Tnak you for sharing and we hope to welcome you again very soon.Have a lovely day !Cheers,

10/10 Excellent

REYNEL, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place to stay in Paris.
Stayed 4 nights in Nov 2023
Response from Eva on 7 Jan 2024
Hello Reynel, We really appreciate you taking the time to write this review ! It is a pleasure to know that you had a great time at The Hoxton Paris and we hope to welcome you again very soon.Have a great day !Cheers,

10/10 Excellent

Benediction

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Eva on 7 Jan 2024
Hello Benediction, What a pleasure to see your 10/10 !We are delighted to know that you had such a great time at The Hoxton Paris and are looking forward to your next visit.Have a lovely day.Cheers,

10/10 Excellent

Dynal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool, modern hotel in a great location. Great speak-easy bar
Stayed 3 nights in Oct 2023
Response from Eva on 7 Jan 2024
Hello Dynal, Thank you for sharing about your experience ! We appreciate you highlighting the Jacques bar and hope to welcome you again soon. You can also try Planche, our Frenchy wine bar ;)Have a great evening.Cheers,

10/10 Excellent

Rikki-Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning hotel with great vibes. Will definitely return next time I’m in Paris. Our room was lovely and spacious, and we had a lovely bathtub.
Stayed 3 nights in Nov 2023
Response from Eva on 7 Jan 2024
Hello Rikki-Lauren, Thank you for your great review!We appreciate you highlighting the Hox vibes and are very much looking forward to your next visit.Little tip: we only have 4 bathtubs in the whole hotel, don't forget to request it in advance if you want it !Have a great evening.Cheers,

10/10 Excellent

Harold

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hip and trendy hotel.
Stayed 1 night in Nov 2023
Response from Eva - Guest Service Manager on 5 Nov 2023
Hello Harold, Thank you for taking the time to leave a review about stay at The Hoxton Paris, we truly appreciate it.We hope to have the pleasure to welcome you again very soon.Have a great Sunday !

10/10 Excellent

Pamela

Stayed 5 nights in Oct 2023
Response from Eva - Guest Service Manager on 5 Nov 2023
Hello Pamela, It's a pleasure to see your 10/10 !We are delighted that you enjoyed your stay at The Hoxton Paris and hope to see you again next time you visit Paris.Feel free to reach out to us if you need anything, we will be here for you.Best,

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good boutique hotel at a good price
Stayed 1 night in Oct 2023
Response from Eva - Guest Service Manager on 2 Nov 2023
Hello Michael, Thank you very much for sharing your feedback.Needless to say we were delighted to know that you enjoyed your time with us.We all look so much forward to having you back at the Hoxton Paris.Have a lovely afternoon !Best,Eva

10/10 Excellent

Anthony

Love this hotel!
Stayed 1 night in Oct 2023
Response from Eva - Guest Service Manager on 2 Nov 2023
Hello Anthony, What a pleasure to read your 5/5 !Needless to say we were absolutely delighted to know that you enjoyed your time with us.We all look so much forward to having you back at the Hoxton Paris !Have a lovely evening and see you soon.Best,Eva

10/10 Excellent

Louise

Stayed 2 nights in Aug 2023
Response from Eva - Guest Service Manager on 5 Nov 2023
Hello Louis, Thank you for your review ! We are delighted to know that you enjoyed your time at The Hoxton Paris and hope to welcome you again soon.Happy Sunday !Eva

8/10 Good

Ceri

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Eva - Guest Service Manager on 5 Nov 2023
Hello Ceri, Thank you for taking the time to leave a review about your experience at The Hoxton Paris ! We hope to have the pleasure to welcome you again and turn this 8/10 into a 10/10 !Have a great Sunday.

2/10 Terrible

Monica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad overall experience
Response from Eva on 7 Jan 2024
Hello Monica, Thank you for taking the time to write a review.I am very sorry to read that you did not have the best experience though.We hope to get the chance to show you that we can do better.Do not hesitate to contact me if you choose to visit us again, I'll personnally take care of your stay.I remain at your disposal if you wish to discuss this further and give us some more details, I'm sure it will help us improve.Have a great evening.Cheers,

10/10 Excellent

Abram

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property and will definitely consider staying here again.
Stayed 4 nights in Oct 2023
Response from Eva - The Hoxton Paris on 2 Nov 2023
Hello Abram, Thank you for your great feedback ! It is always a pleasure to know our guest had such an enjoyable time with us.We all look so much forward to having you back at the Hoxton Paris !Have a great afternoon.Best, Eva

10/10 Excellent

Emily

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were brilliant
Stayed 1 night in Oct 2023
Response from Eva - Guest Service Manager on 2 Nov 2023
Hello Emily,Thank you for taking the time to write about your experience !Needless to say we were absolutely delighted to know that you enjoyed your time with us and that the staff was the highlight of it.We all look so much forward to having you back at the Hoxton Paris !Have a lovely afternoon and see you soon.Best,Eva

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely staying here when I come back to Paris
Stayed 4 nights in Sep 2023
Response from Eva - Guest Service Manager on 2 Nov 2023
Hello Giovanni,What a pleasure to read your great feedback !Needless to say we were absolutely delighted to know that you enjoyed your time with us.We all look so much forward to having you back next time you visit Paris !Have a lovely afternoon and see you soon.Best,Eva

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service
Beautiful
Stayed 3 nights in Sep 2023
Response from Eva on 29 Sept 2023
Hello Carrie, Thank you very much for your great feedback and taking the time to answer our survey by email. We are so happy to read that you had such a pleasant experience with us. As I said earlier, we all look forward to having you back at Hoxton Paris soon. Have a lovely day , Eva

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
All glitter, little gold
Great aestethic and suuuuuper comfy rooms but it's definitely a social place first, hotel second... Didn't feel that hotel guests were prioritised over others and service was often quite slow. The policy of no room turndown unless requested was also not explained when we checked in, which considering the price we paid to stay there was quite shocking. The showers are also designed in a way that your bathroom floor is very wet after use, so you really need that turndown service to prevent walking on a wet floor all day. Tendency to close off areas in the terrace or not open the second terrace when everywhere was full was also far less than ideal - didn't feel like guest comfort was considered and felt a little alienating despite you paying considerably more to be there than those nursing a coffee for four hours and taking up lots of space. With no seats spare, the option of opening up the second terrace to allow guests the comfort of a seated drink wasn't even a considered option - again, social hub first, hotel second. We booked as a honeymoon, including this as a comment when we made the booking and, obviously not expecting a red carpet, but there wasn't even an acknowledgement at check-in or throughout our stay. Feels like a very simple, personal touch that could have been included to make guests feel special - we even get birthday emails from other Paris hotels we stay at 2 years ago... A pity but it fell rather below expectations for the price point...
Stayed 5 nights in Sep 2023

6/10 Okay

Joshua

Travelled with partner
Liked: Cleanliness
The food was really bad.
Stayed 3 nights in Sep 2023
Response from Marco on 22 Sept 2023
Hello Jennifer KFirst of all, we would like to thank you for choosing The Hoxton Paris and for taking the time to share your opinion which will help us to improve further our services.Please accept our most sincere apologies for the inconveniences that you experienced with us.It is not the kind of service we are used to give to our clients, as we always try to do our best to make their stay unforgettable.Please, will be a pleasure to talk with you about all that, so do not hesitate to contact me.I remain at your entire disposal.Best,Marco

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Marco on 22 Sept 2023
Hello Judith, Thank you very much for your great feedback. We are so happy to read that you had such a pleasant experience with us. We all look forward to having you back at Hoxton Paris soon. Have a lovely day , Marco

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my time there and am eagerly anticipating my next visit. The hotel was fantastic, with exceptional staff who made me feel truly valued and unique.
Stayed 2 nights in Aug 2023
Response from Marco on 22 Sept 2023
Hello Kataezyna, Thank you very much for your great feedback. We are so happy to read that you had such a pleasant experience with us. We all look forward to having you back at Hoxton Paris soon. Have a lovely day , Marco

10/10 Excellent

ana lucia

Travelled with group
Liked: Property conditions & facilities
Friendly staff
Stayed 2 nights in Aug 2023
Response from Marco on 22 Sept 2023
Hello ana lucia, Thank you very much for your great feedback. We are so happy to read that you had such a pleasant experience with us. We all look forward to having you back at Hoxton Paris soon. Have a lovely day , Marco

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Marco on 22 Sept 2023
Hello Daniel, Thank you very much for your great feedback. We are so happy to read that you had such a pleasant experience with us. We all look forward to having you back at Hoxton Paris soon. Have a lovely day , Marco

10/10 Excellent

Aili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic boutique hotel with quaint rooms and overall great service.
Stayed 1 night in Jul 2023
Response from Marco on 22 Sept 2023
Hello Aili, Thank you very much for your great feedback. We are so happy to read that you had such a pleasant experience with us. We all look forward to having you back at Hoxton Paris soon. Have a lovely day , Marco

6/10 Okay

Kerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel is very pretty however, it feels very much style over substance. My room was very small. There was no wardrobe or drawers to hang my clothes (10 days worth). The wet room shower meant the bathroom remained soaking all day after your morning shower. No bathrobes are provided ( I was told for ecological reasons) There is no body lotion. There is basically a lot missing and after paying 399 Euros per night for my stay, I feel really disappointed.
Stayed 10 nights in Jul 2023
Response from Marco on 22 Sept 2023
Hello KerryFirst of all, we would like to thank you for choosing The Hoxton Paris and for taking the time to share your opinion which will help us to improve further our services.Please accept our most sincere apologies for the inconveniences that you experienced with us.It is not the kind of service we are used to give to our clients, as we always try to do our best to make their stay unforgettable.Please, will be a pleasure to talk with you about all that, so do not hesitate to contact me.I rest at your entire disposal.Best,Marco

10/10 Excellent

Darrell

Stayed 1 night in Jul 2023

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying in the 2nd arrondisement. There are so many good restaurants close by. It’s a very cute hotel with a very cool lobby, but we didn’t hear anything from our room and had no trouble going to sleep.
Stayed 3 nights in Jun 2023
Response from Cristina on 21 Jun 2023
Hello Samantha, Thank you very much for your great feedback. We are so happy to read that you had such a pleasant experience with us. We all look forward to having you back at Hoxton Paris soon. Have a lovely day