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Reviews of Première Classe Paris Ouest - Nanterre - La Défense

2 out of 5
Première Classe Paris Ouest - Nanterre - La Défense
16 Rue des Haras, Nanterre, Hauts-de-Seine

Reviews

6.0
Rating 10 - Excellent. 56 out of 637 reviews" "
Rating 8 - Good. 162 out of 637 reviews" "
Rating 6 - Okay. 192 out of 637 reviews" "
Rating 4 - Poor. 118 out of 637 reviews" "
Rating 2 - Terrible. 109 out of 637 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While the bed was confortable, the property and room where very very very dirty.
Stayed 1 night in Feb 2024
Response from C.J. on 13 Feb 2024
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Monsieur, nos salutations distinguées.Cordialement,Catalïn J.

8/10 Good

Marc

Business traveller
Liked: Cleanliness, staff & service, room comfort
Balance between cost and value
The hotel is a low budget hotel of many years ago. It is not an Ibis style hotel but it is a hotel for a few nights. The beds and the whole hotel is vey clean. The breakfast is a sandwich with jam and drinkable coffee. For the same price you can get a good sandwich and a coke in the petrol station. It is very situated with a tramline nr 2 direct to la defence. So all by all a 7 on 10 scale
Stayed 4 nights in Nov 2023

2/10 Terrible

VIELKA, NEW YORK

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is so unsecured
Stayed 2 nights in Oct 2023
Response from C.J. on 9 Oct 2023
Bonjour,Nous sommes navrés pour mauvaise expérience.Cordialement;Catalïn J.

4/10 Poor

Hector Suarez

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room, Really Small, not what we were expecting. Barely can walk in there, bathroom...it's bigger the bathroom in airplanes, only for slim people. The dumpster outside, right in front of the hotel full of rats, we were walking and we counted 18 rats. There was some bugs in our room, not big, but still.
Stayed 4 nights in Jul 2023
Response from CJ on 25 Jul 2023
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Monsieur, nos salutations distinguées.Cordialement,Catalïn J.Directeur

2/10 Terrible

Renaldo, Cape Town

Disliked: Cleanliness, property conditions & facilities
Response from CJ on 20 Jun 2023
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Monsieur, nos salutations distinguées.Cordialement,Catalïn J.

4/10 Poor

JOSE

Travelled with family
Disliked: Property conditions & facilities
Rooms and washroom are very tiny and rundown
Stayed 4 nights in May 2023
Response from CJ on 5 Jun 2023
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Monsieur, nos salutations distinguées.Cordialement,Catalïn J.

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Concert weeked
No frills hotel and basic room but clean and comfortable. After a delayed flight, arrived after midnight and gratefully was checked in ok.
Stayed 3 nights in Apr 2023
Response from CJ on 13 Apr 2023
Madame,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.Cordialement,Catalïn J.Directeur

10/10 Excellent

Frederic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Dec 2022
Response from CJ on 5 Jan 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.Cordialement,Catalïn J.Directeur

2/10 Terrible

nefi lopez

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This location has bed bugs, all the rooms smell like cigarettes, and the staff are no help. STAY AWAY
Stayed 5 nights in Sep 2022
Response from CJ on 4 Oct 2022
Madame,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, nos salutations distinguées.Cordialement,La Direction

4/10 Poor

Azzedine

Travelled with family
they gave me a triple room(011) near a machines, the room wall was very high even the air condition was very poor. i spen 3 nights could not sleep at all. I made a complate and ask them to change the room but did ignored me and did not get any help. i was very disapointed of the service.
Stayed 3 nights in Aug 2022
Response from CJ on 4 Sept 2022
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Monsieur, nos salutations distinguées.Cordialement,Catalïn J. Directeur

8/10 Good

Haia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from CJ on 6 Aug 2022
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées. Cordialement, Catalïn J. Directeur

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2022
Response from CJ on 4 Jul 2022
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées. Cordialement, Catalïn J. Directeur

10/10 Excellent

miguel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WAS GREAT AND FRIENDLY LOCATION IS CONVENIENT, HAD A GOOD TIME
Stayed 3 nights in Mar 2022
Response from Cj on 30 Apr 2022
Bonjour, Nous vous remercions pour votre message et nous espérons vous revoir prochainement. Cordialement, La Direction

8/10 Good

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT
Stayed 1 night in Mar 2021
Response from CJ on 10 Apr 2021
Dear Customer, Thank you for sharing your vision of our hotel with us. Feedback from our customers is always a source of improvement. Regards, Catalïn J. Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not quite clean in general and breakfast is very basic. Also asked an invoice for travel tax, but didn't give me without reason.
Stayed 2 nights in Nov 2019
Response from ana on 29 Nov 2019
Hello, Tourist taxes are mandatory in all hotels. there is no explanation on that it's just a tourist tax.

6/10 Okay

Steve

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worse than expected.
Obviously wasnt expecting the Ritz for the price we paid but would have been nice to have bit more honesty about what to expect. My wife likened it to a Bushtucker trial!! The shower/toilet is a plastic cubicle that youd have in a caravan and the room has black damp mould in all corners.It seemed to me the place was being used to house people who had nowhere to live. Free parking was fine but to be honest would not risk using this brand again. But to be fair it was cheap and was only a stopover but very low standards.
Stayed 1 night in Nov 2019
Response from ana on 29 Nov 2019
Hello, thank you for taking the time to write to us. Thank you for staying in our hotel even if your stay was not satisfactory. cordially

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Aug 2019
Response from La Direction on 2 Oct 2019
Bonjour, Nous vous remercions pour vos commentaires et espérons que vous avez passé un agréable séjour au sein de notre établissement. Cordialement

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel
Terrible experience. Cramped, disgusting bathroom, difficult to get to , poor service ... overall the worst hotel we’ve been to. We would never go back and I encourage everyone to stay away from it.
Stayed 1 night in Jul 2019
Response from ana on 13 Aug 2019
Hello , thank you for taking the time to leave us your opinion which remains yours. The hotel is full 10 months a year. which leaves us only the summer period where our customers prefer to go to the sun. We are sorry that the hotel is not satisfied with your expectations. We hope to see you again in a hotel of the group. cordially

6/10 Okay

Dawn

Liked: Cleanliness, property conditions & facilities, room comfort
Not for tourists that are in a rush
This was a very small room with little to no toiletries. It was difficult to find and get to, $50 euros from airport via taxi. No easy transactions were close and available (e.g. money exchange, banking, hot breakfast or grocery store). This place is for people travelling via car or truck, and not for tourists. No english speaking staff, so be fluent or able to speak limited french. That was extremely important for us and thankfully I speak french. The shower was so small, it caused the bathroom to be swampy throughout our stay. The only true bonus we had was we got to see the city from the train, but in the future I would Pay extra for the downtown experience!
Stayed 2 nights in Jun 2019
Response from The direction on 30 Jun 2019
Good morning Many thanks for your feedback and we hope that you spend a good stay with us.

6/10 Okay

ChristopherDiaz, Denver, Co.

Travelled with partner
When we got there it smelled like cigarette and its a nonsmoking room we told the guy at the front desk and i did like that he gave us a different room. Breakfast isnt free and it isnt what you think its only cereal and toast for 6euros per person. The bathrooms are super small and the A/C doesnt work which is why I rated it that way
Stayed 1 night in Apr 2019
Response from ana on 23 Apr 2019
Hello, We are delighted to have welcomed you to our establishment. We are disappointed that the breakfast did not please you. indeed, it is not free but at will for 5.9 €. Thank you for taking the time to write to us see you soon cordially

6/10 Okay

Andrew

Liked: Room comfort
Adequate but that is all.
This hotel on the bank of The Seine is advertised as budget and that is certainly what it is. All basic needs are catered for in a minimalistic fashion, but it was comfy and quiet and half the price of other hotels in the region, there's free secure parking and free wifi. Ideal as a cheap stop if you are working in Paris considering the efficient public transport system and tram stop a couple of minutes walk away but wouldn't recommend it for a romantic weekend in the city of light.
Stayed 3 nights in Mar 2019
Response from The Manager on 27 Mar 2019
Hello, Thank you for your feelback,we hope that you enjoy your trip .

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here low class budget hotel not worth any money
Stayed 2 nights in Nov 2018
Response from ana on 13 Dec 2018
thank you

2/10 Terrible

Hana, London, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel is in a very awkward location. The whole hotel smells of cigarettes and weed. The cleaners didn’t clean well. The receptionist upon our check in would rather have been finishing his episode on Netflix than helping us. The hot water and heating are fantastic. There is a 24 hour petrol station right across that you can buy snacks from.
Stayed 2 nights in Nov 2018
Response from ana on 13 Dec 2018
Hello, thank you for taking the time to write to us. We know about the smokers in the hotel. We are currently placing smoke detectors in the rooms. We hope to see you again soon cordially

4/10 Poor

Ash, London

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Washrooms were not nice. This is budget hotel so do not expect much from them.
Stayed 2 nights in Nov 2018
Response from The font Desk on 13 Nov 2018
Thank you for your response and we hope that we will see you soon.

2/10 Terrible

Verified traveller

Stayed 1 night in May 2018

2/10 Terrible

giedre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
for thr price, nothing to say

10/10 Excellent

Roy, Bognor Regis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cheap hotel
Stayed two nights. Suited our needs. Very friendly staff both reception and cleaner. Will stay again
Stayed 2 nights in Oct 2017

2/10 Terrible

Aliamane, Geneva

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
wouldn't recommend
The stay was very bad. The hotel is used to host homeless families and doesn't look like a hotel. The cleaning staff are too noisy and so are the tenants. The bathrooms are too narrow and the staff don't even bother say hi or goodbye. This is by far the worst hotel stay of my life!

10/10 Excellent

F, birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we was all together 3 families in 3 rooms staff was help full and the rooms of the hotels was good and clean

6/10 Okay

ram

Liked: Cleanliness

8/10 Good

MALA, New Delhi

Liked: Cleanliness, property conditions & facilities, room comfort
My stay at Premier Classie Hotel
I went to Nanterre for attending a conference; so it was a business trip (1st to 4th July, 2015) and spent four nights in that hotel. Rooms are small but beautiful and I got a riverside room. Through my window, the river could be viewed. The neighborhood was good, a calm and peaceful suburb; not too far from bus stop and metro station. The restaurant Buffalo Grill near it adds more beauty. Food are good and staffs are well behaved and fluent in English as well as French which was a great help.

4/10 Poor

Grace, Weymouth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nanterre
Cold water, stinky rooms, poor condition, lift destroyed.....

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not acceptable
Hotel messy and people drinking outside in their car. Was given a key to an occupied room. Did not feel safe in this hotel so bit the bullet and moved to another hotel in a more respectable area. Not recommended to families with young children.

6/10 Okay

Kim Leunbach, Paris

The hotel is OK for the money you pay. It is advertized as having free internet, and it does. However, the quality of the internet connection is poor.

4/10 Poor

James w

Liked: Staff & service
Disliked: Room comfort

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor choice of hotel
Not very good. facilities poor and very far from the centre. Rooms not clean.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Dee, London

Liked: Cleanliness, staff & service
Great hotel for budget travellers
Hotel is situated in the suburb, zone 3, on the industrial estate, by the dual carriageway.It was pretty easy to get to central Paris once we were given travel instructions (it took us forever to find it and get there). It offers cheap, basic accomodation, no frills. Hotel was clean, rooms very neat and tidy, quite cute. Bathroom was very small and travellers with fuller figures would certainly have a problem. There were no wardrobes in the rooms. Walls were thin so we could hear next door taking shower, all the doors slamming at night in the hallway. Some guests did not respect hotel's non-smoking policy; there was a strong smell of smoke on our floor. One receptionist spoke fluent English and was extremely helpfull, other staff spoke very little English.

6/10 Okay

Rob

good clean basic but clean
ok

2/10 Terrible

wara

Disliked: Staff & service, property conditions & facilities, room comfort
my 3 days experience
I've spent nearly three days on this hotel. 1. Bathroom and toilet is attached together and its very very small area even no one an no nee down. 2. The cleaning staff never understand English and very difficult to communicate. I have personally experienced while I get bath my wife tried to explain but they never understand nothing. also there was no regular time for cleaning process. Totally I am disappointed with this hotel and suggest for anybody not to book further. The reception staff is reacting in bad way also I was waited for long time to check in......wile there were on phone....they never hesitate.................like wise so and so...

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
close everything, nice and clean, staff not very frindly

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seedy tucked away hotel with grumpy staff.
This Hotel is situated well out of town and is approximately 20 minutes walk from the nearest train station. We booked a taxi from this hotel to central Paris and it cost over 40 Euros. The room we had was small, had a strong smell of stale smoke, and a shower cubicle that was difficult to even think about swinging a cat in let alone attempt to facilitate any type of hygienic cleansing. The staff were amicable, as long as you didn't ask them to do anything for you other than point you in the direction of the 80's style vending machines. I wont be returning.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
I am satisfied with my stay in the Hotel

6/10 Okay

Verified traveller

Liked: Cleanliness

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit far to all must-see sights
Hotel was not very clean and smells a bit odd in entire hotel. Rooms are value for money but should have been maintaned more cleanly. Overall, its just ok to book this hotel. For a family, you should look other better options, for friends it might be good value for money. Last, the manager Steve is very cooprative and is the only appreciation for my entire stay. Thanks Steve for all your help.

2/10 Terrible

hakan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible
outside smells horrible due this hostel by the channel where the all waste goes..! hallways smell smokes as people smoking in their rooms , I complain about that but They did NOT care..! Room was so small and dont expect a proper bathroom, that was look like caravan type plastic and very small..!

8/10 Good

piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort