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Reviews of Hôtel Hélios Opéra

4 out of 5
Hôtel Hélios Opéra
75 rue de la Victoire, Paris, Paris

Reviews

8.6

Excellent

Rating 10 - Excellent. 415 out of 973 reviews" "
Rating 8 - Good. 431 out of 973 reviews" "
Rating 6 - Okay. 92 out of 973 reviews" "
Rating 4 - Poor. 23 out of 973 reviews" "
Rating 2 - Terrible. 12 out of 973 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Clement, Madrid

Lovely
Stayed 2 nights in Jan 2024

10/10 Excellent

Bhawana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice breakfast!! Loved the service too.
Stayed 3 nights in Dec 2023

10/10 Excellent

Pui Hei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always love staying here when I’m in Paris. Super clean, cute and convenient. Staff is sweet and helpful
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

humoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

humoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Rami

Disliked: Cleanliness, property conditions & facilities
Blood stains in bathroom and hair in bed
Stayed 5 nights in Oct 2023

10/10 Excellent

Hannele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but perfectly formed!
Small but perfectly formed hotel. Comfortable and clean hotel room and dark for sleeping, such a relief to have real curtains! Great for our short break.
Stayed 1 night in Oct 2023

10/10 Excellent

Rosendo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

6/10 Okay

Joseph

Stayed 3 nights in Oct 2023

8/10 Good

Gabriel

Stayed 4 nights in Sep 2023

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent small hotel, with great service, clean, and in an city area very convenient.
Stayed 4 nights in Sep 2023

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel. Very clean and comfortable. Able to walk anywhere from here. On a side street so very quiet at night. I will say here again.
Stayed 4 nights in Sep 2023

6/10 Okay

Vinessa

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Caron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but very comfortable room with a decent sized clean bathroom. Decent hairdryer too. Good breakfast buffet and really helpful and friendly staff in all areas. The hotel is good for those that dont mind walking a bit to get to the big paris attractions. Very close to galleries lafayette if you.like shopping.
Stayed 3 nights in Aug 2023

10/10 Excellent

Aimee, Buffalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lov
Stayed 1 night in Aug 2023

8/10 Good

Henrietta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had better options
Stayed 3 nights in Aug 2023

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the area, including shopping and restaurants, and was quiet at night. Our room was bigger that expected (our son was excited to have his own side room and TV). Great stay!
Stayed 3 nights in Jul 2023
Response from Laura - Manager on 10 Aug 2023
Dear Madam,Thank you very much for sharing your experience at Hotel Helios Opera.We are very pleased to read that you enjoyed every aspect of your stay.The Hotel is ideally located in the center of Paris, but yet in a quiet area.The Triple room that you occupied was indeed the largest one we have, so I am very glad that you all appreciated its comfort and design.We hope to welcoming you back very soon!Best regards,LauraManager

6/10 Okay

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Laura - Manager on 28 Jul 2023
Dear madam,We are sorry to read that your stay was not fully up to your standards.Please, do not hesitate to share with our team the reasons of your discomfort so we can do our best to improve our services.Best regards,LauraManager

10/10 Excellent

Junko

Stayed 1 night in Jun 2023
Response from Laura - Manager on 13 Jul 2023
Dear Junko,Thank you very much for staying at Hotel Hélios Opéra.We are very pleased to read that you enjoyed your time in Paris and with us.We look forward to welcoming you back soon.Best regards,Laura

10/10 Excellent

Henry

Stayed 3 nights in Jun 2023
Response from Laura - Manager on 20 Jul 2023
Dear sir, Thank you very much for your review following your stay at Hotel Helios Opera.We are most pleased to see that everything went perfectly well during your parisian getaway.We look forward to welcoming you back.Best regards,Laura

8/10 Good

Lawrence Kin Wah, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff. Excellent location in the Opera area of Central Paris. Nicely decorated public area with free coffee for doing some work on laptop. The room I had was rather small even though it’s supposedly not the smallest type. Okay for one person but would be a bit squeezed for two. But alas, most hotels in Central Paris are like that.
Stayed 3 nights in Jun 2023
Response from Laura - Manager on 13 Jul 2023
Dear Madam,Thank you very much for sharing your experience at Hotel Hélios Opéra.We are very pleased to read that you enjoyed your stay overrall with us.Regarding the room size, our first categories : Classic and Superior are about 13 to 14sqm, which is not the largest of our room size indeed, but as you mentionned, quite common for the centre of Paris. These rooms are more dedicated for short or business travels. Those rooms are functionnal and comfortable, but for long stay we usually recommend our Deluxe or Executive rooms that are way bigger and brighter on the street side.As the firsts categories are rather small we have arranged and furnished the lounge on the ground floor so our guests could come down to work in a good atmosphere and with a nice and spacious environment.We thank you for taking the time to giving your review.We hope to welcoming you back.Best regards,Laura

10/10 Excellent

Thomas

Stayed 2 nights in Jun 2023
Response from Laura - Manager on 6 Jun 2023
Dear sir,Thank you very much for reviewing Hotel Hélios Opéra.We are most pleased to read that you enjoy your time in Paris.We look forward to welcoming you back.Best regards,Laura

10/10 Excellent

Umair

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed and pillows. Great and clean room. Staff was friendly and helpful as well. The location is a block away from the Gallery Lafayette, so shopping is very accessible.
Stayed 3 nights in May 2023
Response from Laura - Manager on 6 Jun 2023
Dear sir,Thank you very much for your kind words regarding your stay at Hotel Hélios Opéra. We are most pleased to hear you enjoy your time in Paris and appreciated the help of our team.We are indeed very well located for shopping, 3 minutes away from the Galeries Lafayette, but also Le Printemps.We truly hope to welcoming you back.Best regards,Laura

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Close to the train station, multiple metro lines, shopping, a couple of miles walking from all major attractions. Hotel is just around the corner from the major street, so it is quiet. Try to get a higher floor room with the Patio. Nothing better than having breakfast on the patio overlooking the street. The staff are extremely helpful and nice. Make you feel like you are at a 5 stars hotels.
Response from Laura - Manager on 23 May 2023
Dear sir,Thank you very much for your kind message following your stay at Hotel Helios Opera. We are most pleased to read that you enjoyed every aspect of your Parisian getaway. The Deluxe Balcony rooms are indeed very comfortable, spacious and very bright. Also I am glad my team could help you during your visit with us.We hope to welcoming you back very soon !Best regards,Laura

10/10 Excellent

Bella

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Small, quiet and clean hotel. Good location, quiet street. I would stay there again. Rooms were cleaned everyday.
Stayed 4 nights in Apr 2023
Response from Réception on 12 Apr 2023
Dear madam Bella,We thank you for staying at Helios Opera and for sharing your experience with us.We are very pleased to hear that you enjoyed your time in Paris.We look forward to seeing you again.Best regards,SaraReception

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Excellent stay. Quiet. Close to many shops and restaurants.
Stayed 4 nights in Dec 2022
Response from Laura - Manager on 24 Jan 2023
Dear sir, We thank you for staying at Helios Opera and for sharing your experience with us.We are very pleased to hear that you enjoyed your time in Paris.We look forward to seeing you again.Best regards,LauraManager

10/10 Excellent

Sajjad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Laura - Manager on 24 Jan 2023
Dear guest,We thank you for staying at Helios Opera and for sharing your experience with us.We are very pleased to hear that you enjoyed your time in Paris.We look forward to seeing you again.Best regards,LauraManager

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with husband and 2 year old child. Appreciated the free crib & high chair at breakfast!
Stayed 3 nights in Dec 2022
Response from Laura on 26 Dec 2022
Dear Stephanie,We thank you for your review following your stay at Hotel Helios Opera.We are happy to read that you enjoyed your stay with your husband and child !Our hotel is very dedicated to families, so it is nice to hear you enjoyed our services.We wish you a happy holiday season and hope to welcome you back soon in our hotel.Best regards,LauraManager

8/10 Good

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, location, nice bed Great overall just that since its cold outside the a/c cant be turned on 😓
Stayed 4 nights in Nov 2022
Response from Laura on 26 Dec 2022
Dear Eduardo,Thank you for sharing your experience following your stay at Hotel Helios Opera.We are glad to hear that you enjoyed your stay in Paris and appreciate our location and our services.Indeed, in winter, the AC is turned off and only the heating is functionnal as our system is general through the hotel and cannot be set individually per room.We hope it was not too inconvenient and that we will welcome you back ! Best regards,LauraManager

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location n good service
The server was good. We are going back tmw to stay few more days.
Stayed 1 night in Nov 2022
Response from Front Office Manager on 20 Nov 2022
Dear Amy, Thank you for your Kind comments. We are glad to learn that you had a pleasant stay at our hotel. We hope to see you very soon. Kind regards, AldoFront Office Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
For the price and rating I was very disappointed.
Stayed 2 nights in Oct 2022
Response from Front Office Manager on 20 Nov 2022
Dear guest, Thank you for taking the time to give us your impressions regarding your stay at the Helios Opera Hotel. We are very sorry to learn that you experience at our hotels did not match your expectations. We would like to know in more detail what we could improve to make our guests stay an even grater experience. Don't hesitate to contact us for any further assistance.Kind regards, Aldo

6/10 Okay

JONATHAN A

Business traveller
Disliked: Property conditions & facilities, room comfort
A LITTLE TOO SHABY & SMALL
Very small rooms and elevator. Stairway felt like the steps were going to give out. The key system is an absolute joke with that giant stuffed bird that you turn in at the front desk every time you leave. Housekeeping forgot to replenish the towels and bath amenities each day, and the phones don’t connect to the front desk.
Stayed 5 nights in Sep 2022
Response from Gwendoline on 12 Oct 2022
Dear Jonathan,We take your comments to heart and they help us to improve.We have larger rooms, which may be more to your liking on your next visit. These are the deluxe and executive rooms.We have taken care of the telephone problem, we are sorry for the inconvenience.Concerning the housekeeping service, we change the towels only if they are on the floor, however we have made a point with the maids so that this does not happen again.We would be delighted to welcome you back and show you how we can improve with your feedback.Best regards,

10/10 Excellent

Xiaolong, Norton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely little hotel. Staff were all so nice and helpful. Highly recommend!
Stayed 3 nights in Sep 2022
Response from Gwendoline on 6 Oct 2022
Dear Xialong,We truly enjoyed welcoming you to the hotel Helios Opera and it was a real pleasure to read this wonderful comments! It is always a great satisfaction for us to see that our guests have enjoyed their stay.Thank you very much for your great appreciation of our staff! I will certainly not fail to share these comments with them. Your enthusiasm for the hotel is highly appreciated and will be a great source of motivation.We all look forward to seeing you back in a not-too-distant future!Best regards,

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly professional and caring!
The staff was friendly, professional and very accommodating! We arrived very early and they allowed us to check in. They spoke English very well and helped us communicate to a restaurant about a lost item. Very very nice staff!!
Stayed 1 night in Sep 2022
Response from Gwendoline on 5 Oct 2022
Dear Samuel,We truly enjoyed welcoming you to the hotel Helios Opera and it was a real pleasure to read this wonderful comments! It is always a great satisfaction for us to see that our guests have enjoyed their stay.Thank you very much for your great appreciation of our staff! I will certainly not fail to share these comments with them. Your enthusiasm for the hotel is highly appreciated and will be a great source of motivation.We all look forward to seeing you back,Best regards,

8/10 Good

JENNY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very cute and clean.
Stayed 1 night in Sep 2022
Response from Gwendoline on 21 Sept 2022
Dear Jenny, Thank you for your review,We are very pleased that you loved your stay at the Hotel Helios Opéra****.We will very happy to welcome you again soon !Best regards,

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very central in Paris and had many Metro stations near by and the RoissyBus from CDG. We stayed in a Deluxe room and it was such a nice feature to have a balcony off our room. Would highly recommend!
Stayed 3 nights in Sep 2022
Response from Gwendoline on 5 Oct 2022
Dear Allison,How wonderful to read your detailed comments about your stay with us at the Hotel Helios Opera ! It was such a pleasure to read that you enjoyed our hotel. It is also very kind of you to recommend us to your friends.We look forward to welcoming you again,Best regards

8/10 Good

Kebaso

Stayed 6 nights in Sep 2022
Response from Gwendoline on 5 Oct 2022
Dear Kebaso, Thank you very much for your kind comments! It's a great pleasure for us to read that you enjoyed your stay in Paris.We hope to welcome you again soon,Best regards,

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and clean hotel. Great location. Staff friendly and helpful. Will definitely go back again and recommend to friends
Stayed 1 night in Aug 2022
Response from Gwendoline on 5 Oct 2022
Dear Stephanie, We truly enjoyed welcoming you to the Hélios Opéra Hotel and it was a real pleasure to read this wonderful comments! Thank you very much for your congratulations on the team. They were thrilled to hear that you had a wonderful time.We all look forward to seeing you back in a not-too-distant future!Sincerely yours,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spotless rooms
Generally a comfortable stay. All staff are really nice and helpful. The only negatives of this hotel for me are: 1) noise we got waken up by the room above (stumping sounds of people walking) and 2) the breakfast area is on the small side so it is not as relaxing to get up and have your breakfast as most guests tend to come at same time say 9-10am. So probably I would have skipped breakfast and have it nearby as plenty of cafes within walking distance.
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Gwendoline on 5 Oct 2022
Dear James,All the HeliosOpera team would like to thank you for your kind review about your stay in Paris.We hope to welcome you again in our hotel.Best regards,

10/10 Excellent

TIENTIEN CHRISTIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back here during my next visit in Paris. Best hospitality and proximity to the metro and shopping malls.
Stayed 4 nights in Aug 2022
Response from Gwendoline on 5 Oct 2022
Dear Tientien Cristie,Thank you very much for taking the time to share your comments about our hotel. It helps us to improve our service.So glad you enjoyed your time with us and very happy you like your room and the hotel in general.Best regards,

10/10 Excellent

Ionut

Stayed 2 nights in Aug 2022
Response from Gwendoline on 5 Oct 2022
Dear Lonut,Merci pour votre note, Toute l'équipe de l'Hôtel Hélios Opéra a été ravie de vous accueillir !Nous espérons vous revoir bientôt,Bien cordialement,

10/10 Excellent

Philip

Stayed 1 night in Jul 2022

10/10 Excellent

zahid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Yudai

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in center of the city, room is clean and comfortable
Stayed 3 nights in Jul 2022

10/10 Excellent

Victoria

Stayed 3 nights in Jul 2022

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a very helpful and friendly staff. It felt like we were staying at a family’s home and not a hotel.
Stayed 3 nights in Jul 2022

2/10 Terrible

Nawaf

Stayed 1 night in Jul 2022