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Reviews of Château des Fleurs - Hôtel & Spa - Paris Champs-Elysées

5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 6 out of 9 reviews" "
Rating 8 - Good. 1 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 1 out of 9 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Taylor

None of our outlets worked with the hotel hairdryer or my curling iron. I informed the front desk staff and they did not care and just told me I was doing it wrong.
Stayed 1 night in Feb 2024

10/10 Excellent

Leila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and great location. staff been very polite and professional
Stayed 3 nights in Jan 2024
Response from Your team at Chateau des Fleurs on 30 Jan 2024
Dear Leila,We are delighted that you appreciated the security of our establishment and its ideal location. Your mention of the politeness and professionalism of our staff particularly pleases us. Thank you for your kind comments, and we hope to welcome you again on your next visit.

10/10 Excellent

Chastity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Your team at Chateau des Fleurs on 30 Jan 2024
Dear Chastity, Thank you for your positive feedback in our hotel. Looking forward to welcoming you again.

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from L'équipe de l'Hôtel Château des Fleurs on 16 Nov 2023
Cher client, Nous sommes ravis de savoir que votre séjour au Château des Fleurs a été à la hauteur de vos attentes.Nous serions ravis de vous accueillir à nouveau.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from L'équipe de l'Hôtel Château des Fleurs on 4 Jan 2024
Cher Client, Merci d'avoir partagé votre avis sur notre hôtel. Nous espérons avoir l'occasion de vous accueillir à nouveau.

10/10 Excellent

Ryosuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
シャンゼリゼ通りへの最高のアクセスでした。スタッフも優しくてパリの思い出が最高になりました。ぜひお勧めします。
Response from Your team at hotel Château des Fleurs on 4 Jan 2024
Dear Guest, We are glad that you liked the access to the Champs Elysées and that you were satisfied with the service provided by our staff. We are honored to have played a role in creating wonderful memories for our customers in Paris. We look forward to seeing you again.

6/10 Okay

federico

Travelled with family
Liked: Cleanliness, property conditions & facilities
Personale scortese
Ho viaggiato con mia figlia all’arrivo ho aspettato mezz’ora per la camera e non ci hanno chiamato il taxi quando siamo andati via perché ci stava una manifestazione e il personale è stato scortese nel dircelo e abbiamo dovuto prenderlo per strada. Per il resto soggiorno piacevole.
Stayed 2 nights in Jun 2023
Response from Château des Fleurs on 7 Jun 2023
La ringraziamo per aver scelto il Château des Fleurs e siamo lieti di averla tra i nostri primissimi ospiti. Siamo lieti che il suo soggiorno sia andato bene nel complesso e ci rammarichiamo di non averle potuto assegnare una camera all'arrivo a causa di un problema tecnico.Ci dispiace che i taxi non siano riusciti a raggiungere l'hotel alla vostra partenza a causa di una manifestazione.Facciamo del nostro meglio per offrire un servizio cordiale e personale a ogni ospite, ci dispiace sinceramente che un membro del personale sia stato scortese nei suoi confronti e faremo del nostro meglio per garantire che una situazione simile non si ripeta.Cordiali salutiJean-Paul Talamoni, Direttore Generale