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Reviews of Hotel et Résidence Esbly

Hotel et Résidence Esbly
Rue Pierre Tourneville, 4 Route de Vignely, Isles-les-Villenoy, Seine-et-Marne

Reviews

5.8
Rating 10 - Excellent. 35 out of 626 reviews" "
Rating 8 - Good. 154 out of 626 reviews" "
Rating 6 - Okay. 196 out of 626 reviews" "
Rating 4 - Poor. 143 out of 626 reviews" "
Rating 2 - Terrible. 98 out of 626 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

5.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely good price, nice area, just 2 euros for a bus to Disney. This is the 2nd time I've stayed here, and I will do again. Room is very small and basic, but beds are comfy, shower is good, and it's got all you need. All you can eat continental breakfast for 7 euros was a bargain considering Disney prices, and there was a very good selection of fresh bread, croissants, cheeses and yoghurts, and the coffee and juice were very high quality.
Stayed 1 night in Jul 2019
Response from the Direction on 7 Aug 2019
Dear we appreciated so much your commentary. See you soon. Best regards

6/10 Okay

Derek

Travelled with family
Liked: Cleanliness, staff & service
Hotel good location to Disney land Paris, no air con so room was hot. Only one pillow each so not so comfortable sleeping. Service was good from staff.
Stayed 1 night in Jul 2019
Response from the direction on 7 Aug 2019
Dear thanks for your commentary Best regards

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area was run down and desolated.We didn’t even check into the hotel. Our Uber driver didn’t even want to leave us there. We were unable to contact staff to get a refund because nobody picked up the phone.
Stayed 2 nights in Jul 2019
Response from Direction on 2 Aug 2019
Dear you are arrived in the another hotel, next us.... We are sorry for your situation, but we have wait you so much. Best regards

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Stayed 1 night in Jun 2019
Response from la Direction on 30 Jun 2019
Bonjour merci pour votre commentaire Cordialement

4/10 Poor

Ashley Kurtz

Disliked: Cleanliness
Wouldn’t stay again
The staff here was very friendly. However the hotel just wasn’t clean I had to move rooms a total of 3 times before I was placed in a room where the bedding was clean. The first room I was in had hair, and nails in the bed. The second room they tried to give me had a bunch of stains on the sheets. Then finally I was put in a room that had clean bedding. Also the mattresses in the room was stained. The carpet in my first room was also stained and didn’t seem vacuumed Overall it just felt really dirty. Also there is no bus stops or anything close by. I wouldn’t stay here again.
Stayed 3 nights in Jun 2019
Response from The Direction on 6 Jul 2019
Dear thanks for your commentary. Best regards

10/10 Excellent

chasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel to stay
Good budget hotel to stay
Stayed 1 night in Dec 2018
Response from direction on 27 Dec 2018
Dear thanks for your commentary Best regards

4/10 Poor

John, Scotland

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was very small for 3 people. Carpets where dirty and started to become threat bare. and the walls where stained. Toilet was really dirty. All but one member of staff was helpful and kind. There was Someone outside that looked like they where eyeing up the cars. I told a member if staff about the man who was just standing looking at the cars but he dident seem interested. He said it's ok We have security cameras. But it was dark and the camera's wouldn't have picked nothing up. I would not stay there again even tho it was cheap. 195 pound for 4 nights
Stayed 4 nights in Oct 2018
Response from direction on 7 Nov 2018
Dear we are really surprised for your comment. the rooms are cleaned every day, the hotel is equipped with 24-hour cameras, even when it's all night, the size of the rooms is compliant with the standard being a two-star hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed one night as had gone to Disneyland with a friend and didn’t want to spend a fortune on a Disney hotel. Very friendly and helpful staff, room was small but cosy - absolutely fine for a night or two.
Stayed 1 night in Sep 2018
Response from direction on 4 Oct 2018
Dear thanks so much for your commentary. Best regards

6/10 Okay

D

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2018
Response from direction on 19 Sept 2018
thanks

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location if you are driving to France.
Comfortable, but not cosy. The reception though was very good Toufiq and Julie were very helpful.
Stayed 2 nights in Aug 2018
Response from direction on 31 Aug 2018
Dear thanks for your commentary Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to disneyland
10min to disneyland, small bathroom, but for that money(49£) its OK
Stayed 1 night in Aug 2018
Response from direction on 30 Aug 2018
Dear thanks for your commentary. best regards

6/10 Okay

Henri

Disliked: Cleanliness, property conditions & facilities
not so good. The room was very small, that's OK. But the room was not very clean.
Stayed 1 night in Aug 2018
Response from direction on 23 Aug 2018
Dear thanks for your commentary. Best regards

8/10 Good

sheila, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel close to Disney land
serene atmosphere ,staff were very helpful,even though i dont speak French they understood my gestures
Stayed 4 nights in Jul 2018
Response from direction on 10 Aug 2018
Dear thanks for your commentary. Best regard

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal place for visiting euro Disneyland, five mins drive. Good basic accommodation
Stayed 1 night in Jul 2018
Response from direction on 4 Aug 2018
Dear thanks for your commentary.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Rooms small but fulfilled it’s purpose.
Stayed 2 nights in May 2018
Response from direction on 10 Jun 2018
Dear thanks for your commentary.

2/10 Terrible

D, Uk

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Uncomfortable
Room small. Pillow awful. Not lock on bathroom door. Simple things.
Stayed 3 nights in Apr 2018
Response from direction on 17 Jun 2018
Dear, thanks for your commentary Best regards

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful journey and I love the hotel. will recommend it to friends.
Stayed 2 nights in Nov 2017

8/10 Good

samantha, uk

Liked: Cleanliness, staff & service, room comfort
Cheap clean hotel
You got what you paid for with the room, but you have a bed shower and bathroom so you don't need much else. Could do with tea and coffee facilities in room as there's a coffee machine in reception but no tea. The staff were very helpful and friendly. (remember to take a plug adapter) If you ask they will help and give you the information you need. The train and bus stops is about a 15 min walk from hotel but is a straight Road and the bus takes 13 mins to go to Disney land and costs 1.49 per person The train takes 33 minute get into Paris and is 7.20 return so not too bad. Beware of taxis from the airport we was totally ripped of and cost a fortune. Before he set off it had already cost us 5 euros. He went the long way and they got lost three times we got charged for all this. Ended up paying 75 euros bloody rip off should have even 45 so please beware. They will not tell you a price before hand and they spend the whole time on the phone.
Stayed 4 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
not a bad hotel
This is a nice hotel with basic, small rooms. Not suitable if you are travelling via public transport a car is essential. Train route isn't via Disney and a taxi would be expensive. The rooms are clean but not gleaming but for the price we paid we can't complain. There are people who seem to be living at this hotel so the smell of cooking is really disgusting in the corridors but once in your room you can't smell it. The breakfast is available I think €6 for continental but we didn't try it however was always busy. Would stay again as a base for Disney if the price was as cheap again

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was OK for the money we paid. Suppose you get what you pay for. There was no lock on the bathroom door and the shower was tiny. The staff were quite friendly but spoke very little English witch was a bit difficult. Not very ideal if you want to get around by public transport as there's no bus stops near, the nearest train station is a 15 minute walk.

6/10 Okay

Laura, Bristol UK

Disliked: Room comfort
Less than 15minutes drive to Disneyland
This hotel was very basic. It's a hard bed and a shower that had a tendency to flood at the end of a long day. We spent the majority of our time out and about. It's a 20 minute walk to the local train station where for €17 you can get a train to Paris and a day pass on the Metro. However we mostly picked this hotel for its proximity to Disneyland and the price. The hotel was clean and the maid service came in every day. There was little clothing storage (a single rack hung from the wall with 4 coat hangers and an open bookcase style shelving unit that was less than knee high).

6/10 Okay

Gaby, El Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Not for disney
The hotel is good, the staff is super nice they helped us and they were really friendly. One problem is that the closest bus station is like 1 20-25 min walking and when you arrive tired and with lugagge its not nice to walk to the hotel. We went to this city just to go to disneyland, we saw the light night show of the castle and when the show finished (12:30am) we tried to get a bus and it was too late, none of the buses go to esbly... So we took a taxi and we had to pay €25. The hotel is good for staying in Esbly, but not to go to Disney or something in the center of the city.

2/10 Terrible

David , London

Disliked: Property conditions & facilities, room comfort
awful place
No lock on bathroom TV set too high Bed ROCK hard Shower curtain hanging off

6/10 Okay

Dean, Cardiff

the hotel was in a good location for us, and is very basic, but you get what you pay for I guess, however it was clean and comfortable to sleep in. the downside is the it is a bit tired, it could do with a makeover.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I've ever stayed in
Worst hotel I've ever stayed in And I've stayed in some bad places. Mould on the ceiling. Carpets dirty, beds matress knacked, bathroom very very dirty, dead bugs on the wall, ceiling in the corridor punched through, graffiti on the walls. The breakfast was just as poor with the coffee and the orange machine not working but still being charged 18 euro. Never again

6/10 Okay

Claudia, Hudderfield, West Yorkshire, UK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Hotel that's a bit out the way from anything
The hotel looks close to Disneyland Paris on the map but there are no direct transport routes (minus taxi - approx. €20) from Marne la Chessy train station to Esbly. The 57 bus route outside Marne le Chessy goes to Esbly train station but that is then a 15/20 minute walk to the hotel from there. Esbly is also a very quiet French village where there isn't much happening - the only restaurant we managed to find was a Chinese all you can eat buffet (serving great food but you have to have a slight understanding of French because Esbly isn't an English friendly place.) The hotel is on the middle of a road/street (so consider child safety) and is a very basic hotel. The male receptionist seems to run the hotel by himself (both the reception and the breakfast and its clearing away in the morning) and has very restricted English. The 'shower'/bathroom is tiny and the room is quite small too. My boyfriend and I only stayed in this hotel for 2 nights and it was perfect for that but any longer it would have felt restrictive and claustrophobic and I wouldn't say it's a family friendly hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very dirty rooms, rude reception desk.
Rooms are very small, not good at all for family, dirty bed, insects.

2/10 Terrible

Jonathan, Germany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont go unless you have too!
Terrible service, don't go unless you have too! Best we could find for last min booking

6/10 Okay

good stay!, B

Liked: Cleanliness, staff & service
Basic but great value for money and clean!
Staff were very helpful, really approachable and made our stay very comfortable. It is approx 15mins walk from train station. Trains direct to Paris and bus to Disney only takes 10mins.

2/10 Terrible

uk, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever
Insecure,old, and disgusting Hotel staff are inexperienced where you cant even communicate with them sunce they only know French. Everything is horrible It costs 30 euro everytime i wana go to disney land from hotel.no buses to there If yiu want to take the bus u have to walk more than 20-25 minutes to town

8/10 Good

Verified traveller

Liked: Staff & service
Nice little inexpensive hotel.
The hotel staff was great and really took care of us. The price was great for what you get. Typical inexpensive hotel. Typical on the go breakfast. Language not a problem since I used google translate for things I couldn't get across in English. Very small rooms but who goes to Paris to stay in a hotel room? Service desk closes at night so get your questions answered early. Overall I would stay there again.

10/10 Excellent

Edward, mcalester ok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet nice
close to Disneyland with out the crowd hassles very quiet peaceful area. maybe too quiet not much is close to it after hours. I loved the quiet though .

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible staff just a waste of money for all of it
I was going to euro Disney I asked for a cab the man at the desk told me to walk 10 mins to train station and get a bus.

8/10 Good

Anglo Turk

Liked: Cleanliness, staff & service, room comfort
Ideal location
Budget but clean and tidy, attentive staff. Good location and great walks in the surrounding area. Close to train station for Paris. Good selection of restaurants in the area and would gladly stay here again.

6/10 Okay

Dirk, Florida

Very close to Disneyland.
My GPS was having trouble finding the hotel and took me a ways away but finally I found it after some help from an attractive woman at McDonald's.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cheap and cheerful
The walk wasn't as bad as anticipated to the station and many locals friendly when asking for directions. Bathroom door did not slide properly and radiator not working. Staff very welcoming

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Discrase
I booked a weekend away with my girl friend for Saturday 29/3 to Tuesday 1/4 while booking I was informed that this hotel was only 3km for Disney land, when arriving at Disney land from the airport I discovered that infact the hotel is 9km and €70 in a taxi, due to the expense and inconvenience I booked a hotel closer to the park, I think it is a discrase that false misleading information should be allowed to make a sale and therefore am very disappointed with my experience.

2/10 Terrible

luis, las vegas

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Did not even use the shower. It was filthy. Far from everything . Area smells like a farm. Tried to cancel but they said it could not be done. I should have went someplace else.

2/10 Terrible

sam, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very far from stations
The hotel was very far from the station. The breakfast was not nice always burnt baguette. There was one day there was no bread n when we asked them they said it will take 15 min to bake it. The guy at the reception could speak English but he pretended he spoke only French which for me is racism. Last but not least I left my phone in the room n came back after 1 hour cause the cleaning lady was doing my room. Shockingly my phone disappeared. N wen I reported it they said we will sort it out. On the check out when I asked them I was told that u need to report to police then only we can go sth. I don't understand why they wAited 5 days to tell me this on the day I'm coining back to UK. I will never recommend this hotel to anybody

6/10 Okay

michael, suffolk

Liked: Staff & service
Disliked: Property conditions & facilities
Get what you pay for
Having read some of the reviews we arrived with some trepidation as to what to expect. The hotel doesn't look the most inviting externally, and the rooms are on the small side with very basic facilities, but for the price I think it was very good. Staff we encountered were hit and miss, one woman was bordering rude whilst one male staff member was so helpful when we asked where a pay phone was to order a pizza he took our order and rung the place up for us! Overall very impressed considering the price and would recommend anyone going to Disneyland consider staying here, just bring some good walking boots.

8/10 Good

karen, berlin

Liked: Cleanliness, room comfort
Need a car for disneyland
The room was very basic, but clean, so that was fine with me. But it was very difficult to get to from Disneyland, and the money we had to spend on a taxi ride to and from meant we didn't actually save on the hotel at all. Unless you have a car with you, I would recommend a different hotel if you are considering it for your Disneyland stay.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
cheap, but compromising lots of things
The hotel is nice and clean. A bit further than expected from the bus/train station, but once got to the station, it's very close to Disney Land by bus. No train goes to Disney land, which is inconvenient since the buses only run until 8pm everyday, and not at all on Sundays. No fridge in the fooms, and VERY tiny bathrooms. Clean and good for the price, but not what I expected. Internet was free, but we were put in the last room on one side, so the signal was VERY weak and it was on and off all the time! we couldn't skype or watch youtube. Over all, not too bad, but for me, I wouldn't book it again, I would pay a bit more and be closer to the City of Paris , basically in between Disney Land and central Paris, for the ease of commute, less walking to get the bus/train, and probably having at least a fridge in the room and better internet service.

8/10 Good

demolcar, brighton

Liked: Cleanliness, room comfort
fine for one night
Its a typical one night hotel in france. Room was clean. Its dated and need redecorating but everything worked. Bathroom is compact but does its job. There was towels and soap. At self check in, enter your name not your booking number. Its out of the way if you dont have a car but there's a supermarket 5 minutes drive away. Its not designed for a long stay but if you just need a bed and a shower its ok.

4/10 Poor

john, blackburn

Disliked: Staff & service, property conditions & facilities, room comfort
unhelpful staff
Not alot. The checkin after ten was a joke

2/10 Terrible

HAASTRUP, NIGERIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not too enjoyable, more of Hostei than Hotel

4/10 Poor

Mel, Cambridge

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer service
We booked this hotel as it was cheap for our overnight trip to Disneyland. We weren't expecting a 4 star hotel just somewhere for us to sleep. We arrived at the hotel at 4:05pm as check in openeed at 3pm. Reception was supposed to be open between 7 and 10pm, so we knew we would have to check in at automatic machines. However, the machine was broken and there was no one on reception. Another guest at the hotel had already phoned and we were told recepton would open at 4:30, reception did not infact open until 4:45 and the woman in reception was rude. In total by the time reception finally opened there were 5 sets of guests waiting to check in. The receptionist barely spoke to anyone apart from asking for payment of the taxes. One poor family ( 3 people including an elderly woman and a toddler) who were just in front of us in the queue, had a problem when reception could not find their booking and were very unhelpful even when they could produce a confirmation number etc. When a second staff member arrived, she was rude and we were appalled at the way she spoke to the guest. There was no apology for not having the reception open/ check in machine working. While I knew this was a budget hotel, I did expect to be able to check in to the room once check in was open, we will not be staying here again.

10/10 Excellent

debvos, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds were a plus, a clean functional b/room
Our stay was only one night, but it was comfortable and clean and met all our needs. The location close to CDG is very good as we had to return our rental vehicle and this made the dash to the airport much easier. Being able to have a cheap but filling breakfast for minimal money was also great.

6/10 Okay

paris girl, georgia

Disliked: Staff & service, room comfort
not close to paris
20 min walk to train station 30 min train ride to paris small room very tiny bathroom very basic cheap but far if fit in budget stay in the city!!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
value for money
our room was basic but comfortable and clean and changed every day. The bathroom was cleaned every day and there was always hot water in the shower. The desk staff were very helpful and friendly. The only thing missing was tea/coffee making facilities. Overall value for money.

4/10 Poor

Zena, Alberta, Canada

Disliked: Staff & service, room comfort
Near Disney, that's about all.
We wanted to be near DisneyParis, it delivered for that purpose (we had a car though, without a car you need to take a bus, not the most convenient)... The beds were okay.. The room was tiny. If you plan on spending anytime in hotel, I wouldn't recommend it. If you just want to sleep and go, the price is right...