Outdoor dining

Reviews of Hotel Valle del Rio, SA

4 out of 5
Hotel Valle del Rio, SA
Camino Valle Escondido, Boquete, Chiriqui

Reviews

8.6

Excellent

Rating 10 - Excellent. 121 out of 279 reviews" "
Rating 8 - Good. 119 out of 279 reviews" "
Rating 6 - Okay. 27 out of 279 reviews" "
Rating 4 - Poor. 7 out of 279 reviews" "
Rating 2 - Terrible. 5 out of 279 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its on the stream and has balconies with chairs to sit and enjoy the sounds and breeze. Bathroom needs a little updating but overall very good. I will stay there again, it was very nice.
Stayed 2 nights in Feb 2024
Response from Hotel Valle del Río on 19 Mar 2024
Thank you for your feedback! We're delighted you enjoyed our creekside balconies and their serene ambiance. We look forward to welcoming you back for another enjoyable stay!

10/10 Excellent

Guido

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay while exploring Boquete and with the creek that flows behind the hotel, a great spot to sit and listen to the water. Close enough to get to the restaurants. Great having a restaurant in the facility for those days you do not want to head out.
Stayed 2 nights in Feb 2024
Response from Hotel Valle del Río on 19 Mar 2024
Thank you for the great review! We're glad you enjoyed your stay and the peaceful creek behind the hotel. Hope to see you again soon!

6/10 Okay

MARCO

Travelled with family
Liked: Staff & service, amenities
It is a convenient hotel with a nice restaurant and patio. The property lacks maintenance. The pillows are old and thin. The AC smells like mold and leaks water. The towels need to be changed. The kids playground has damaged facilites that are dangerous. We’ve been visiting for years and we would love to come back when it is remodeled.
Stayed 5 nights in Feb 2024
Response from Hotel Valle del Rio on 20 Feb 2024
Thank you for your feedback. We apologize for any inconvenience caused. Regards!

8/10 Good

Jim

Stayed 3 nights in Dec 2023
Response from Hotel Valle del Rio on 8 Jan 2024
We're delighted to hear you had a great experience. We can't wait to welcome you back!

10/10 Excellent

SVETLANA

Stayed 2 nights in Dec 2023
Response from Hotel Valle del Rio on 8 Jan 2024
We're thrilled that you enjoyed your stay with us. Your feedback means a lot, and we can't wait to welcome you back for another great experience!

10/10 Excellent

Douglas

Stayed 7 nights in Oct 2023
Response from Guest Services Hotel Valle del Rio on 25 Nov 2023
Thank you for choosing us for your stay in Boquete!We are glad you had a great stay!

10/10 Excellent

JERRY J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice rooms, had one overlooking the small river with an outdoor patio, also overlooking the mountains, beautiful the rooms was excellent, clean, large and comfortable with a TV! drove into town for dinner at the butcher shop resturant, very slow service but excellent steak and potatoe a nice town, highly reccomend this hotel!
Stayed 1 night in Sep 2023
Response from Guest Services Hotel Valle del Rio on 25 Sept 2023
Hi Jerry thank you for choosing us for your stay in Boquete!We are glad you enjoyed the views and our beautiful town!Kind Regards

10/10 Excellent

Yuliya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel to stay with children. There's a playground with jump place and different table games on the site. The room has a small kitchenette with coffee maker and refrigerator and table. It's very confortable and spacious and you have a balcony to spend your time enjoying a mountain or river view. If I go to Boquete again, I'll stay in this hotel again.
Response from Hotel Valle Del Río on 15 Aug 2023
Thank you for choosing us! We hope you come back to visit us soon. Kind Regards from Boquete

6/10 Okay

Edilberto

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from Hotel Valle Del Río on 15 Aug 2023
Gracias por elegirnos, saludos desde Boquete!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very comfortable and clean, and it actually looked like it did in the photos. :-). Also the location was excellent I could see a stream from my balcony, and @ a 7-10 min walk to town center.
Stayed 6 nights in Jun 2023
Response from Guest Services Hotel Valle del Rio on 13 Jun 2023
Hello Kate! Thank you for choosing us for your Boquete adventures!We are glad you had a great time and a comfortable stay. Safe travels, and come back soon!

10/10 Excellent

Christian

Stayed 1 night in Apr 2023
Response from Guest Services Hotel Valle del Rio on 18 May 2023
Thank you for choosing us we are glad you had a nice stay!

8/10 Good

Elisabeth

Stayed 3 nights in Apr 2023
Response from Guest Services Hotel Valle del Rio on 18 May 2023
Thank you for choosing us we are glad you had a nice stay!

8/10 Good

Rosalee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken leg on fridge kept tipping, curtains not closing complete, morning check out at 8 am nobody there.. nobody at desk after 9 pm.. had to go to restaurant to get help
Stayed 4 nights in Mar 2023
Response from Guest Services Hotel Valle del Rio on 27 Mar 2023
Dear Rosalee thank you for your feedback. We will review your comment with our team to make improvements. Best,

8/10 Good

Thomas

Stayed 4 nights in Mar 2023
Response from Servicio al huésped - Hotel Valle del Río on 27 Mar 2023
Gracias por dejar un comentario sobre su estadía. Esperamos que regrese pronto. Saludos desde Boquete.

10/10 Excellent

Allison, Greensboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lead photo of the property does not do it justice. It's beautiful, especially the garden. The restaurant was also excellent. Nice laid back vibe.
Stayed 2 nights in Mar 2023
Response from Guest Services - Hotel Valle del Río on 27 Mar 2023
Thank you for taking the time to leave a review for us and for your kind words! we are glad you had a wonderful experience staying with us. Come back soon!Best,

8/10 Good

Patrick, West New York

Travelled with partner
Liked: Cleanliness, amenities
Mountain setting close to the village.
Stayed 1 night in Jan 2023
Response from Guest Services Hotel Valle del Rio on 16 Jan 2023
Thank you for taking the time to leave a review for us!We are glad you were able to enjoy the natural setting that surrounds the hotel. Regards

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is wonderfully kept, clean, lovely garden, great staff and restaurant.
Stayed 2 nights in Oct 2022
Response from Guest Services Hotel Valle del Rio on 17 Oct 2022
Thank you for choosing us Jennifer! We are glad you had a lovely stay. Come back soon!Best,

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las almohadas son lo mas!!
Stayed 1 night in Sep 2022
Response from Servicio al huésped Hotel Valle del Río on 19 Sept 2022
Muchas gracias por elegirnos!Saludos desde Boquete.

8/10 Good

irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Crandall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really serene environment. A really great stay. And the staff is very friendly.
Stayed 4 nights in Jul 2022
Response from Guest Services Hotel Valle del Río on 25 Jul 2022
Thanks for choosing us Crandall! It was a pleasure hosting you and we are happy to read you had a very relaxing stay. Regards,

10/10 Excellent

Edwin, Sandy Hook

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is wonderful. Alongside a small river with views of the mountain behind. There were coffee trees climbing up the mountain and orchids along the stream. The rooms were spacious and well maintained. This has become our go to place in Boquete.
Stayed 2 nights in Jun 2022
Response from Guest Services Hotel Valle del Río on 30 Jun 2022
Thanks, Edwin! It is our pleasure to host you!

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There was no wifi on the rooms. The fan made a squeking noise. The AC was not working properly. The phone did not work at all. You could hear the next room noises, very clear.
Stayed 3 nights in Jun 2022
Response from Guest Services Hotel Valle del Río on 22 Jun 2022
Hi Mario, we are sorry for the inconvenience during your stay. Unfortunately, the local phone and internet company had an extensive fiber optic outage during the days of your stay that started in the neighboring province of Veraguas all the way to Chiriqui where we are located. The A/C for the room where you stayed has been recently changed, we will reach out to our maintenance team to double check everything is ok with it. Thanks for your feedback. Kind Regards,

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
helpfull staff, will stay again
Stayed 2 nights in Jun 2022
Response from Guest Services Hotel Valle del Río on 14 Jun 2022
Thanks for choosing us, Julio! It was a pleasure having you here. We hope you come back to Boquete soon! Regards,

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff very helpful. Outstanding nature views. Clean.
Stayed 2 nights in May 2022
Response from Guest Services Hotel Valle del Río on 17 May 2022
Thank you for choosing us, Christine! We are glad you had an awesome stay with us!

10/10 Excellent

Elizabeth

Stayed 1 night in May 2022

2/10 Terrible

Irene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice and friendly. The cleaning staff did a decent job cleaning the room. But, one really doesn't know how a hotel is until they stay there for a while. I stayed Valley Del Rio hotel for a week and a half at this hotel. The walls in between the rooms are "paper thin". A person can hear everything that is going on in the adjacent room or in a room few doors down the hall. Also, the fire alarm kept on going off almost every night. Needless to say, I didn't get hardly any sleep while I stayed at the Valley Del Rio hotel.
Stayed 12 nights in Apr 2022
Response from Guest Services Hotel Valle del Río on 24 Apr 2022
Dear Irene, We are sorry your expectations were not met during your stay. Your feedback is very important to us and it will be taken into consideration to continue improving our services. Kind Regards,

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boquete is nice. This hotel too
Stayed 1 night in Apr 2022
Response from Servicio al huésped Hotel Valle del Río on 13 Apr 2022
Gracias por elegirnos Sr. Mario. Esperamos su próxima visita! Saludos,

10/10 Excellent

Monica

Stayed 1 night in Apr 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just far enough away from the busy, connected downtown area. Overwhelming green areas, very picturesque and quiet. Excellent restaurant and menu. Would definitely stay again.
Stayed 3 nights in Mar 2022
Response from Guest Services Hotel Valle del Río on 19 Mar 2022
Dear Michael it was a pleasure hosting you at Valle del Rio! We are glad you had a relaxing stay and we cant wait to have you back at the hotel. Saludos from Boquete

10/10 Excellent

Ruben

Stayed 1 night in Mar 2022

6/10 Okay

Toya

Liked: Cleanliness, room comfort
dated hotel
the hotel seems dated....had an old iPhone charger without an adapter for newer models..I think it was an iPhone 1 type clock charger....the alarm clock went off at midnight...couldn't turn it off..had to unplug it. The bed was comfortable with a nice blanket..it gets cold at night and I had to turn off the A/C. Took a while to figure out the TV, none of the housekeepers seemed to know how to make it work, but after 1/2 hour or so I did find an English Channel ( it was on Spanish" Peppa pig", when I turned it on and we couldn't get rid of it for a while. On line photos make it look very nice..not exactly my experience.
Stayed 1 night in Feb 2022
Response from Owner on 4 Mar 2022
Dear Toya with all due respect, This is a mountain hotel and is decorated accordingly but as u said you slept quite comfortably in a very clean room. we do not have iPhone chargers in our rooms what we do have ie an alarm clock that happens to have an iPhone charger, technology changes fast and we can not keep up with all the models of phones there is in the market but our night lamps have USB connectors for you to connect your cable and charge your phone. Our TV has a regular remote sorry you could not figure it out. Pictures of the rooms were recently taken after we painted the rooms 6 months ago. sorry, you were cold the AC is there for guests who feel warm.

8/10 Good

Evisabel

Stayed 3 nights in Jan 2022

10/10 Excellent

Ayleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountainview room
I was beautiful! super clean and comfortable. the garden was gorgeous. One of the cleaning ladies was extremely helpful when we couldnt figure out the coffe machine. nighttime front desk was friendly and extremely helpful. I will come back to this hotel.
Stayed 1 night in Jan 2022
Response from Guest Services Hotel Valle del Río on 7 Feb 2022
Thank you for choosing us Mrs. Ayleen, we are glad you had a comfortable stay with us. We look forward to your next visit. Regards,

8/10 Good

Viviana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accomodation was pretty good, is near to the town, very quiet, very clean and staff are very helpfulness. I recommend the hotel.
Stayed 2 nights in Jan 2022
Response from Guest Services Hotel Valle del Río on 29 Jan 2022
Thank you for choosing us Viviana! We are glad that you enjoyed staying with us. We hope you come back soon! Regards

8/10 Good

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022
Response from Guest Services Hotel Valle del Río on 29 Jan 2022
Thank you taking the time to leave a review score for us. Regards

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people everywhere here are great. The restaurant and the atmosphere on the porch are amazing! The room was well appointed and roomy with a nice patio overlooking the stream. Everything perfect except the walls are a little thin and there were outdoor noises from next door through much of the night.
Stayed 2 nights in Jan 2022
Response from Guest Services Hotel Valle del Río on 7 Feb 2022
Thank you for your kind words and feedback, we are glad you had an overall great stay with us. Regards,

8/10 Good

Gerald, tallahassee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a nice area by the river to sit and enjoy at night.
Stayed 1 night in Jan 2022
Response from Guest Services Hotel Valle del Río on 29 Jan 2022
Hi Gerald we are happy to read you enjoyed our garden, it is the perfect spot to relax at night and enjoy a drink. Regards

4/10 Poor

Yotam

Liked: Cleanliness, property conditions & facilities
This is a hotel to avoid
Where to start... this hotel claims to be the only hotel in Boquete with AC in all rooms - this is a flat out lie, my room didn't have AC - and I wish it had because the room was stuffy and hot. Food in the restaurant is inedible, and that's not an exaggeration. Very odd given that Boquete actually has some of the best food in Panama. Wifi simply doesn't reach the rooms and isn't usable at all. Complaining about it did no good as all the receptionist had to say was "correct, correct, correct". Laundry prices are obscene. Also, the policy of charging you $10 if you lose the room key - which is the typical plastic room key you get everywhere - is unbelievable and something I had never seen before. The safe kept on malfunctioning, which is an issue when the maid leaves your 1st story room balcony completely open when she's done. When power goes out, their generator sounds like a 747 is revving its engine inside your ears.
Stayed 3 nights in Dec 2021
Response from Ofer Hasky, Owner on 5 Jan 2022
With all due respect I want to answer your claims one by one: The Air condition is located on the wall, there is no way to miss it. About the restaurant, It is very odd to criticize a kitchen that you did not try, in the time you spend with us you had an American breakfast which you left nothing on the plate, a papaya juice, a hamburger with fries that you ate in you room leaving an empty plate and 2 Balboa Beers. Wifi in Boquete I limited and everybody knows that when there is so much wind like in this season the wifi does not work and the receptionist showed you that the internet for the rooms from Tigo the provider was down but gave you an option to use the other one we have from another provider in the lobby which you declined. we have checked the safe in your room and is working properly. And for your information, we are the only Hotel in Boquete with a generator. I do not know the reason for such a bad review but you are welcome to visit us in the future. Have a great new year.

10/10 Excellent

Eric

Stayed 2 nights in Dec 2021

4/10 Poor

Michael, Panama

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property needs maintenance and improvement. Staff is serviceable and the restaurant is very good.
Stayed 1 night in Dec 2021
Response from Guest Services Hotel Valle del Río on 22 Dec 2021
Dear Mr. Michael we are sorry we were unable to meet your expectations and apologize for any inconveniences. We will review and raise your concerns with all our team. Kind Regards

10/10 Excellent

Roberto

Stayed 1 night in Nov 2021
Response from Servicio al huésped Hotel Valle del Río on 3 Apr 2022
Gracias por elegirnos !

10/10 Excellent

Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, awesome restaurant onsite. friendly staff.
Stayed 2 nights in Oct 2021
Response from Guest Services Hotel Valle del Río on 4 Nov 2021
Thanks Mr. Francisco. We are happy to learn you had a great stay with us. It was a pleasure hosting you. Come back soon! Regards

10/10 Excellent

Humberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, 💯 recommended
Stayed 3 nights in Sep 2021
Response from Guest Services Hotel Valle del Río on 20 Sept 2021
Thank you, Humberto, we are glad you had an awesome stay! Regards,

8/10 Good

Justin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Guest Services Hotel Valle del Río on 19 Aug 2021
Hi Justin, thanks for taking the time to leave an evaluation for us. It was a pleasure hosting you at Hotel Valle del Rio

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean and professional people
Stayed 1 night in Aug 2021
Response from Guest Services Hotel Valle del Río on 7 Aug 2021
Thank you for choosing us! We are glad you had a great stay.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Servicio al huésped Hotel Valle del Río on 3 Aug 2021
Gracias por elegirnos y por su evaluación esperamos que regrese pronto. Saludos desde Boquete.

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2021
Response from Servicio al huésped Hotel Valle del Río on 26 Jul 2021
Gracias por dejar una evaluación sobre su estadía, nos alegra saber que fue placentera. Saludos desde Boquete.

8/10 Good

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
I really like this hotel. Located next to the river, one can fall sleep with the sound of water. We've been here 5 times already since the Pandemic and regard it as our prefered escape location. Unfortunately, we can say that the facilities seem to be getting worst every time we go. We've stated in the same room twice, delayed by about 3 months and the same issue with the faulty shower reported on the first trip was there this last time. Its a very simple fix to replace the shower head but apparently there is no interest to fix it from management. It's a shame.... very nice location though.
Stayed 1 night in Jul 2021
Response from Guest Services Hotel Valle del Río on 26 Jul 2021
Dear Guest, we are sorry about the inconvenience with the shower. We are constantly doing maintenance work for the property and we can assure you that it will be taken care of. We appreciate your feedback and we hope you come back again to visit us. Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem of a hotel. Great staff, delicious restaurant, gorgeous peaceful views, and lovely rooms with everything you need. Would definitely recommend.
Stayed 6 nights in Jun 2021
Response from Servicio al huésped Hotel Valle del Río on 2 Jul 2021
Thank you so much for your kind words. We are glad you had a fantastic stay with us. Hope you come back soon! Regards