City view

Reviews of Hotel Benidorm Panama

2 out of 5
Hotel Benidorm Panama
Av Peru Y Calle 29, Panama City, Panama

Reviews

5.6
Rating 10 - Excellent. 13 out of 110 reviews" "
Rating 8 - Good. 22 out of 110 reviews" "
Rating 6 - Okay. 29 out of 110 reviews" "
Rating 4 - Poor. 23 out of 110 reviews" "
Rating 2 - Terrible. 23 out of 110 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

5.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019
Response from hotel benidorm on 4 Dec 2019
gracias por puntuarnos

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019
Response from hotel benidorm on 3 Aug 2019
Thank you very much for your comments. We are very pleased to have fulfilled your expectations. Regards

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Everything was outdated and dirty! Check in was ok but they had no parking as was in the description that there would be parking. The sheets had stains on them and the air conditioner is both rooms we booked didnt work properly and one actually broke in the middle of the night! TV only had 1 working channel and the bathrooms were dirty as well.
Stayed 1 night in Jul 2019
Response from Hotel Benidorm on 29 Jul 2019
Good afternoon, Thanks for your comments, they help us improve. We will pay special attention to the points you tell us about maintenance and cleaning. As for your comment regarding parking, the hotel has a parking lot in the basement of the hotel, the access ramp is passing the motor lobby. Best regards

2/10 Terrible

Krystle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Hotel Benidorm on 30 May 2019
Dear Krystle, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us. I was disappointed to read that you did not have a pleasant experience. With much appreciation, reservations

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
hotel didn't look nothing like the pictures on the website.
Stayed 7 nights in Mar 2018
Response from Hotel Benidorm on 12 Mar 2018
we are very sorry for the inconvenience caused

6/10 Okay

Frank

Disliked: Cleanliness, room comfort
Never coming here again. EVER!
I needed this hotel to wait for a plane, however, my plans on saving a lil but of money turned on me when I decided to go to this hotel. Bad area, even though there’s a police station in the same block, it’s very sketchy and looked dangerous. Room was clean, but decors were terrible, really small bed my feet hardly fit, and uncomfortable. Cherry on top was at time of check out, the lobby lady decided it was a good idea to ask for my credit card to CHARGE me for my stay, because, according to her, it wasn’t paid for. She didn’t care I showed her. Y credit card statement, not when I showed her the email confirmation. I had to make a phone call (long distance) to the hotels.com company for them to call the hotel and tel her what I already told her! Almost missed my flight. Never got an apology from her.
Stayed 1 night in Mar 2018
Response from Hotel Benidorm on 12 Mar 2018
we are very sorry for the inconvenience caused

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Basic clean comfortable
Basic but comfortable. Ceiling paint peeling. Room safe never worked, door swipe key sometimes did sometimes did not. Convenient to metro Loteria station. 5 de Mayo one stop leads to Old City. Albrook two stops gives access to Mall and Tica Bus and National Transport Terminal where Miraflores bus at outside area D is $.25 to Canal locks. Hot shower. Police station, backery, dept store, restaurant, casino, fire station all in the block.
Stayed 7 nights in Dec 2017
Response from hotel benidorm on 10 Jan 2018
Thank you for taking the time to leave us a review.

6/10 Okay

Joaquin

Disliked: Staff & service, property conditions & facilities
Showing age.
Price and area was great. Hotel was run down, wifi none to weak. Reception was friendly but help was non existent even after being requested by the front desk.
Stayed 3 nights in Dec 2017
Dear Joaquin Thank you for taking the time to share your review with us - we strive to improve based on the feedback from our valued guests. We apologize for the inconveniences you faced during your recent stay. Warm regards

2/10 Terrible

marie, haiti/florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a nice hotel
the bed need to be replace. they don't do the bed daily, using the same sheet to do the bed. WIFI connection is terrible
Stayed 10 nights in Nov 2017
Response from H. Benidorm on 15 Dec 2017
Dear Marie, we are very sorry about your bad experience. Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Reasonably priced, no-frills, ok for short stay
The bathroom had a hole in the ceiling leftover from a pipe repair, and there was no screen on the bathroom window-a problem if you're worried about avoiding mosquito bites. We were at the end of the hallway on the 2nd floor, so the internet signal didn't reach. We were in a cramped triple with three single beds and a tiny bathroom. On the plus side, the beds were decent, the linens were clean and recently updated, the air conditioning was super, water pressure was good, and the cable had lots of channel choices. Staff were friendly and expeditious. The hotel can be noisy-we heard foot and car traffic from nearby Avenida Perú-but the location is safe and central for visiting the Cinta Costera or catching a subway. We did not try the free breakfast.

6/10 Okay

Rik, Chicago

Liked: Staff & service
Disliked: Property conditions & facilities
Good garage parking
Good customer service but rooms are alright not too fancy. However for the price its good

4/10 Poor

Heather, Boston

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Hotel overall
The hotel was OK no amenities---The staff Spoke no English, but overall the staff was nice and tried they best to help us and with the help of my phone app,to translate.

6/10 Okay

Terence, PDX

Disliked: Staff & service
OK location
Not a great neighborhood but close to the Metro to get to other areas of the city.

8/10 Good

kington, jamaica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and reasonable priced
I took the public bus from the airport to panama city, and a taxi from there to the hotel. I am glad it was so easy to get to, and check in was a breeze. You can find everything from clothes to food, all in walking distance. The metro to Allbrook mall passes at the bus station which is 30 seconds walk from the hotel, right in front the huge supermarket. Getting back though, you will have to take a metro that runs " via espana" and get off at "calle 27" from there its a 5 min walk back to the hotel. Room was clean, bathroom spacious. Will stay here again when I come back to Panama!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
i guess you get what you pay for! i was familiar with Benidorm in Mexico City and was lured by the low price thinking it was the same quality, but it has nothing to do with it!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near to the shopping areas
Our experience as a family staying at benidorm hotel was good for us because the staff was very pleasant and the hotel room was good enough for us and my ten year old son was very pleased with the Internet connection and the cable television. My husband and I will definitely be returning to benidorm hotel because the area was safe and secure and there was a lot of shopping to do around that area and we definitely felt comfortable with the staff and we enjoyed our breakfast at the restaurant.

6/10 Okay

johnny

Disliked: Staff & service, property conditions & facilities
For 11 days had no wifi And they said that they was going to fix and never happen

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
The worst part of town scary people sleeping in th
People sleeping in the street gangs at night afraid to go out

4/10 Poor

Mhecht

Disliked: Cleanliness, room comfort
Would not return
Perhaps we were not prepared for cost/value in Panama City (apparently not inexpensive). Room was clean enough but small and without charm. First room had a broken air conditioner. Doors and wood trim could have used new paint a decade or two back.

6/10 Okay

MIkhael

Liked: Cleanliness, staff & service
good
actually is very cheap and every one can takes any route in easy way...

4/10 Poor

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comment about my stay at Benidorm
I don't recommend this hotel, the rooms aspect seems dirty, the bathroom was not clean, the breakfast served was disgusting because it was full grease. There's no warm water. The telephone and tv remote control didn't worked.

2/10 Terrible

David Michael

Disliked: Staff & service, room comfort
would never, ever stay there again. advertised wi-fi in room but took 5 days to connect
Place is a dump. Staff was not helpful and almost disrespectful when you asked for something. I com- plained to the manager about no wi-fi in room, and he told me he was going to through me out unless I stopped asking him to fix it. Finally got it the last two days there. The restaurant was mediocre. The location is fine, but the hotel was horrible.

2/10 Terrible

NPS2012

Disliked: Cleanliness, room comfort
Panama Visit
The only good thing about this hotel was that the staff was helpful even though they were not bilingual which would have been helpful to know beforehand. The hotel was not in the best location, very close to the ghetto area but close to the supermarket and the boardwalk area. The rooms were small (one single and one double bed when I expected two double beds). The beds covers were horrible and they had no padding on the beds. The pillows were not the best (the famil member who traveled with me workup with neck pains). The bathroom was small (someone over 6 feet would have major issues using the bathroom), the shower leaked, no rug or wash rag. The hotel claimed that visitor had to pay $11 to visit in the room which defeated the purpose of our visit which was to see a family member attending college in the country so we had to hang out in the lobby or outside to visit my family. Save your money and stay in a better hotel if you plan to visit Panama especially if you plan to stay more than one night. One night of this place is all that I would recommend. Even though the building is old they could do a much better job sprucing up the place and make it more charming inside despite the location of the hotel. The bottom line, I will not stay in this hotel again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The hotel was vastly overrated in your descriptions. It is old and very run down. No one on the staff spoke english, so communicating was a horror. It is next door to a strip club and seems to be used on an hourly basis by patrons and strippers.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location to supermarket and casino.
Hotel is only very fair Thought there were bed bugs Anyone considering staying there, if there is more than one of you please everyone show their passports even if there are not asked for .believe me it could become a problem.I was in the room alone as my brother and sister had gone out to eat. I was constantly being phoned up or a member of staff knocking at the door insisting I give the passport numbers of my brother and sister. Finally they gave up and waited for them to come back to the hotel. I felt very concerned and rather nervous about the circumstance but it was probably the police wanting to check but the staff should have done their job properly in the first instance.LA

6/10 Okay

michaelonmyown

Disliked: Staff & service
great for the money
was a good deal, cant complain, was easy to find which is a plus. not for families, but great for singles

2/10 Terrible

Moisex

Disliked: Cleanliness, staff & service, room comfort
Worst ever
I think that for almost 60 dollars a day, I could have found a better hotel in Panamá. Terrible location, unfriendly staff, ugly rooms, DO NOT STAY at that hotel, ever.

6/10 Okay

Verified traveller

Easy
Everything went well. I was able to easily check in and get to my room. The room was small but quaint. The people were nice. I ordered a taxi and even though I was a half hour late to take it, it waited for me. I didn't get to take advantage of the complimentary breakfast

4/10 Poor

TBoS

Disliked: Cleanliness, room comfort
Ideal cheap night for a long lay-over
Well, when you have a long 19 hours lay-over like I did and you are on a budget, then this hotel will suit you just fine. It is easy to find, the rooms are functional and comfy, if a little old and worn and the staff are friendly and helpful. If you come expecting the Hilton, don't bother. As far as hotel's go though, this resembles more a hostel but it does the job.

2/10 Terrible

arrieta

Disliked: Cleanliness, room comfort
The Worst Hotel Ever
Well firstly I asked to change room! This was due to the location of the hotel, its on a busy road and its so noisy from local buses and all public transport. I then changed room! problem still not solved, was hearing the lift constantly, people talking and walking through the hotel was a nightmare. It was a sleepless night prior a day of meeting. Not only that the shower screen door didn't close The Air-condition Unit was very noisy & the TV was very smal. This is the worst hotel I have ever stayed in on my travels.

2/10 Terrible

FFFFFFF

Disliked: Cleanliness, room comfort
DON'T GO CHEAP
This hotel is not in the best area. I was told it's not safe for me as a woman to walk on my own around the area. The owner is saving every penny, rooms needed to be at least painted years ago. Everything is broken, no windows in the rooms, very noisy, room smelled like it was the smoking room. The bed never smelled fresh, you would never be able to have good rest there. I honestly can say that this was the worst hotel in my life. I don't understand how this could be a three star hotel, it's just not possible. Oh, by the way, there is no English speaking people either, they don't even try to help you. I will never come back to this terrible place again, I liked the country, but not this hotel. Just pay more and don't go cheap.

4/10 Poor

MrREE, Aberdeen, MD, USA

Disliked: Staff & service, room comfort
The management treats this hotel as if it was a bordelo.
Hotel staff monitored and prevented me from taking any guess to my room unless I paid $11.00. I was offended by this because the room was paid for in full and I could not take up a visitor without being embarrassed by the request to pay more money to take someone up. I felt like they ran the hotel like a "Hostel". Hotel staff used the quip "I am doing my job" line to promote this absurd rule. I don't fault the employees but I do the management. Management's breakfast rule in the restaurant is mis-guided too because one has to pay for coffee because the hotel breakfast pass does not pay for coffee.

6/10 Okay

Beeman

Liked: Staff & service
Don't expect too much
I had to spend 19 hours in Panama and needed inexpensive overnight accommodation. Benidorm Hotel fitted the bill and turned out what I expected it to be. Staff and reception was quite good. The TV in my room was not working with the remote and it was quickly changed.

4/10 Poor

cessna

Liked: Staff & service
Disliked: Room comfort
old but ok
hotel is old and ru down, but as clean as could be expected, cheap, and the saff over all was nice. The location is convienent.

6/10 Okay

jrosales

Liked: Cleanliness
Good
Simple no-frills hotel. Stay comfortable. Friendly service. Clean.

6/10 Okay

Paquirri

Disliked: Property conditions & facilities
Does it work!
My wife and I stayed at Benidorm because of the price and its convenient location, 10 minutes to the Albrook Mall. We arrive at night after spending a few days at Varadero, Cuba and we decided to stay one night at Panama City for going shopping the next day. Modifications are being done at this very simple and a bit old hotel, so you can see part of the material being used if you go down to the parking place. However, we were wanting just a clean room to spend the night so we really didn't care. The next morning, breakfast was very simple but fine, you can choose natural juices, coffee, tea or milk, and pankakes, fried eggs with sausages or ham. The parking place is at the underground level, its small but safe like the hotel. For the price it was a good deal, room+breakfast+internet+parking included.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Benidorm in Panama City, Panama
The place is a dump. It is old. There were no mattress covers, just under-sized sheets which slipped off the mattress, during the night so you ended up sleeping on the mattress. The pillow stuffings were sticking out - yuck! The towels had questionable stains. No windows in the room. The AC was a freight train. It was cheap, but we didn't get what we paid for!

8/10 Good

rosa o, mex

Liked: Cleanliness, staff & service, room comfort
rousmex
The hotel staff was very helpful, attentive to our necesities, cleaning was satisfactory, breakfast included in the plan was good and sufficient, the location allows us to move easily to shopping centers and other points of interest. The hotel's transport service is prompt and economical. The rooms have free internet connection. Overall a good hotel with friendly staff

2/10 Terrible

Bart, Alaska

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here
It was cheap and that the only thing I could say good. Traffic was loud all night. Didnt dare leave the room for fear of being a gringo target

4/10 Poor

Al, Arkansas

Disliked: Property conditions & facilities
Too much noise!
The hotel physical condition wasn't bad but the noise level was. Our first room was close to the elevator and every time it went up or down, there was a loud clanking noise. We finally asked to be moved. Our next room was on the street side and the noise level there wasn't much better. We didn't get much sleep that night. Parking was very convenient. Staff was friendly and helpful. Limited English.

4/10 Poor

Blaine

Disliked: Cleanliness, property conditions & facilities, room comfort
Other Better Options
didn't speak english at desk and room was not very nice

2/10 Terrible

sukhjinder, ECUADOR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT IMPRESSED USE OTHER HOTEL PAY LITTLE MORE GET GOOD SERVICE AND CLEAN
VERY BAD EXPERIENCE WITH HOTEL THEY OFFER BUFFET BREAKFAST ,BUT U ONLY RECIVE LIKE AMERICAN AND HAVE TO PAY IF U ORDER MORE , AND WIFI NEVER WORK BECAUSE WE STAY 3 DAY AND NEVER USE WIFI BECAUSE EVERY DAY THEY SAY WEARE FIXING THE PROBLEM BUT THAT 3 DAY SAME THING .

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel Benidorm - not as good as expected
The photos overemphasize how bright and spacious the rooms are. My room was sufficient for my three-night stay, but it was very dark. The neighborhood is loud, but that is the case in many cheap neighborhoods in Panama City. Most frustrating was the internet, which is largely non-functional. Furthermore, I had emailed ahead of time to arrange a taxi pickup, and they never responded. Hotel Benidorm is fine for a cheap hotel in the city, but I still felt it was overpriced compared to places I have stayed in Panama City in previous years.

4/10 Poor

Eric, Overland Park, KS

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Budget Hotel--good staff, small unattractive rooms
On the positive side the Hotel Benidorm has friendly, attentive staff and a nice adjoining budget restaurant. As Panama City is fairly expensive the hotel is a budget option. Unfortunately the Hotel is noisy and the rooms are poorly lit, unattractive and small. The area is not particular nice but it seems perfectly safe during the day and a police officer seemed to always be in the parking lot of the casino across the street so street crime shouldn't be an issue. I think that the hotel should invest in larger televisions, much better lighting (the bathroom is extremely dark) and should noise proof the rooms better. If they did these things then this hotel would be adequate. As it stands I wouldn't recommend the hotel as it's kind of loud and depressing.

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Buena estadía, las camas muy cómodas, el personal excelente.. Sobre todo la recepcionista hanna, te ayuda en todo momento, siempre con un excelente trato... Cuando regrese de seguro nos volvemos a hospedar ahí..
Stayed 2 nights in Dec 2021
Response from Hotel Benidorm on 21 Dec 2021
Gracias por sus comentarios

10/10 Excellent

Freddy, Arraiján

Stayed 3 nights in Nov 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amabilidad
Stayed 1 night in Nov 2021
Response from Hotel Benidorm on 11 Nov 2021
Gracias por su comentario

8/10 Good

Kathia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
El aíre acondicionado súper sucio y la limpieza de la habitación muy mala
Stayed 3 nights in Sep 2021
Response from Hotel Benidorm on 22 Sept 2021
Lamentamos que las condiciones de la habitación no fueran optimas, estaremos pendientes de mejorar.

2/10 Terrible

Luis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asensor fuera de servicio, personas extrañas en la escalera, no aparecia la reserva, la habitación no era la reservada
Stayed 1 night in Aug 2021
Response from Hotel Benidorm on 22 Sept 2021
Lamentamos todos los inconvenientes. las mejoras en el ascensor han terminado y están funcionando

8/10 Good

Rosangel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención
Muy buena atención, habitación cómoda tal cual se muestra en las fotos. Especial para familias.
Stayed 1 night in Jul 2021