Lobby sitting area

Reviews of Victoria Hotel and Suites Panama

3.5 out of 5
Victoria Hotel and Suites Panama
El Cangrejo, Calle D, Bella Vista, Panama City, Panama

Reviews

8.2

Very good

Rating 10 - Excellent. 402 out of 1003 reviews" "
Rating 8 - Good. 363 out of 1003 reviews" "
Rating 6 - Okay. 152 out of 1003 reviews" "
Rating 4 - Poor. 44 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Neville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous, pleasant, helpful staff. Hotel beautiful and clean. Enjoyed my stay.
Stayed 4 nights in Mar 2024

8/10 Good

Mark, Medford

Travelled with partner
Liked: Cleanliness, staff & service, amenities
In general, the hotel was very nice. It was scrupulously clean, which was very important for our stay. The staff were pleasant and spoke various languages. The only concern was the sense that the property needed some renovation. I would recommend this hotel for someone who wanted a clean room without a lot of frills located in the Cangrejo area of Panama City.
Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, helpful staff and clean surroundings.
Stayed 7 nights in Jan 2024

8/10 Good

Patrick Dalton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok

10/10 Excellent

Eliecer

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Shelly-Ann Sookdeo

Travelled with partner
I enjoyed staying here for the convenience and comfort. What I did not like was; I decided to purchase breakfast a morning and it was not good, my husband and myself took one bite and left the food and still had to pay usd26.00 which I was told usd$12.50 for both of us.
Stayed 4 nights in Nov 2023

10/10 Excellent

JOAN

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023

2/10 Terrible

Freddie

Stayed 4 nights in Oct 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the original room we were place in, however after notifying the front desk the room was change immediately, well done.
Stayed 3 nights in Oct 2023

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Tania, Souderton

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Cataldo

Stayed 2 nights in Oct 2023

10/10 Excellent

Olman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusta por que su ubicación es bastante céntrica, la limpieza es muy buena!
Stayed 4 nights in Aug 2023

8/10 Good

Lucia

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The facility is generally very modern and clean. However we were only told at check-in that the pool was being remodeled and we were accommodated at Tryp to use their pool. We asked about compensation as we had to walk over to Tryp which, although it was nice and about 5 mins walk, still was an inconvenience. We were told that we had the option to book elsewhere once we were told about the remodeling of the pool. To be honest, to find a hotel at last minute was not ideal, and I found that comment unfortunate. Apart from that, the hotel staff was friendly and helpful, other challenges were quickly resolved. The bar wasn’t as open and accessible as I would’ve liked but there were shops across the street where the drinks were cheap. The breakfast was very decent although the restaurant area seems more like a cafeteria. Overall I would recommend but I hope they address my areas of concern.
Stayed 3 nights in Sep 2023

8/10 Good

Devon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything it was good and am going back soon
Stayed 7 nights in Aug 2023

8/10 Good

Carmen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Christofer

Stayed 1 night in Aug 2023

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Disliked: Amenities
Food selection not good. Had to ask for more than 1 wash cloth. No ice bucket in the room. No ice in the ice machine. Additional $75.00 charge if family member or guest visit your room.
Stayed 6 nights in Jul 2023

4/10 Poor

enrique, decatur

Stayed 3 nights in Jul 2023

10/10 Excellent

Ernixh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great staff!
Stayed 1 night in Jul 2023

10/10 Excellent

Alejandro

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

4/10 Poor

Gabriela S

Travelled with partner
Disliked: Staff & service
Room had a weird smell. Also we paid for breakfast to be included. On the first morning, they opened up 10 min later, okay no big deal things happen. But on our second day there, they opened about an hour late. There was no one there to give an explanation or let anyone know why they were not yet opened. I went down to the lobby to ask what was going on, and they said they had an issue and we were working on it. But there was no estimated time of when it would be open. On that day, we had an excursion planned for which we were being picked up. We were unable to eat, as we had to leave at 7:30am (the breakfast opened up at 7:25am, should’ve been opened since 6:30am). Very unprofessional
Stayed 2 nights in Jul 2023

10/10 Excellent

KI TAIK

Travelled with family
Liked: Cleanliness, staff & service
This is the best place to stay whenever traveling to Panama. The bed in the accommodation I stayed on this trip was noisy, but I would recommend this hotel to anyone who is quiet and comfortable. The friendliness of the staff is also the best.
Stayed 1 night in Jun 2023

10/10 Excellent

Leonardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Syntra Marlin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast could be better, wished there wer3 more options but overall was great! The property was clean and modern and staff was amazing! Def recommended
Stayed 5 nights in Jun 2023

6/10 Okay

Edwin, Carolina

Stayed 2 nights in Jun 2023

10/10 Excellent

Shalene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property can use some work as the fixtures in thr barhroom are falling apart and the doors are tight to open and close. The breakfast was great, lady at the front desk with the red hair was exceptional! She made up for any inconveniences...she ensured we received a refrigerator, iron, board and hairdryer which weren't in the room and also alowed us a room a little earlier as we were extremely tired from flyin all night. Pool area is lovely and everything is walkable. Didnt like the rolling beds and they kept rolling around...

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant hotel with spacious rooms, firendly staff and great location. Excellent value and location.
Stayed 3 nights in May 2023

10/10 Excellent

Troy

Stayed 1 night in May 2023

10/10 Excellent

Bryanna

Stayed 1 night in May 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio
Stayed 1 night in May 2023

10/10 Excellent

Fitzroy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from staff
Stayed 7 nights in May 2023

10/10 Excellent

Leonardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Victory with Victoria
No complaints whatsoever, friendly staff.
Stayed 2 nights in Apr 2023

10/10 Excellent

Olivia

Stayed 2 nights in Apr 2023

10/10 Excellent

Matilde, Lawrenceville

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Mar 2023

2/10 Terrible

lady realpe

Stayed 1 night in Mar 2023

10/10 Excellent

david

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view the area of hotel was not the best but good hotel nice clean
Stayed 1 night in Feb 2023

8/10 Good

RICK

Liked: Cleanliness, staff & service, property conditions & facilities
Neighborhood a little trashy
Stayed 4 nights in Feb 2023

8/10 Good

gloria elizabeth

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY NICE HOTEL with very nice people
Stayed 4 nights in Feb 2023

10/10 Excellent

Carl

Liked: Staff & service, amenities, property conditions & facilities
Everyone at the desk was super helpful. Anthony was above and beyond.
Stayed 9 nights in Feb 2023

8/10 Good

richard a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Recommend Hotel
Enjoyed my stay Loved the strong hot shower Breakfast was fine Rooftop pool was excellent Gym was basic
Stayed 7 nights in Jan 2023

8/10 Good

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centralized location

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Machalia

Liked: Staff & service, amenities
Staff was great but the surrounding neighborhood was noisy.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service
Awesome, the stay was short but worthwhile. The front desk let me feel like family, probably that's their job but I feel that they meant the warmest of their heart. Ms. Gisela said to me" I was asking for you I did see you" as a regular at the hotel some folks know me by name as they see me. Excellent
Stayed 2 nights in Dec 2022

10/10 Excellent

konstantinos

Stayed 1 night in Dec 2022

6/10 Okay

Alfred

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pretty good hotel but located in a very run down area.

8/10 Good

Ricardo

Business traveller
Liked: Cleanliness, staff & service
Hotel is well located but needs an upgrade

8/10 Good

Sunny

Stayed 4 nights in Nov 2022

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above and beyond.
Stayed 2 nights in Oct 2022