Meeting facility

Reviews of Masonic Hotel

3 out of 5
Masonic Hotel
249 Main Street, Palmerston North, North Island, ManawatuWanganui Region

Reviews

8.4

Very good

Rating 10 - Excellent. 48 out of 105 reviews" "
Rating 8 - Good. 38 out of 105 reviews" "
Rating 6 - Okay. 13 out of 105 reviews" "
Rating 4 - Poor. 3 out of 105 reviews" "
Rating 2 - Terrible. 3 out of 105 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very clean and tidy. Staff super friendly. Would recommend
Stayed 2 nights in Apr 2024
Response from Colleen on 9 May 2024
Hi AnnetteThanks so much for the lovely review. The team and I appreciate the comments. Please come again.

10/10 Excellent

Tony

Although an old Hotel the property is in very good state of maintenance. Rooms and whole business is very well maintained and very clean Very well. Presented Excellent staff and service
Stayed 2 nights in Mar 2024
Response from Colleen on 18 Mar 2024
Hi TonyThanks so much for the great review. Pleased you had an awesome stay with us and hope to see you again some time.

6/10 Okay

jean

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Clean tidy and handy
Stayed 2 nights in Mar 2024
Response from Colleen on 13 Mar 2024
Hi JeanThanks for posting your review. Enjoy your travels.

6/10 Okay

James

Liked: Cleanliness
It wasn't too bad. It wasn't obvious at first where the reception was. I wasn't overly impressed with the location, but I obviously wasn't that bothered. It's not too far away from the Square, so I'm reasonably happy even if it felt a bit isolated. Don't like being next to a TAB but it didn't intrude on my stay so it all evened out
Stayed 1 night in Feb 2024
Response from Colleen on 11 Feb 2024
Hi James, I am sorry that you couldn't see the office just inside the front door. You got sorted in the end so that is great. Thanks for the comments.

10/10 Excellent

Darshna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service provided on arrival and highly recommended it.
Stayed 1 night in Jan 2024
Response from Colleen on 30 Jan 2024
Hi DarshnaThanks for the lovely review. Was great meeting you and the family.

8/10 Good

Serafi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Colleen on 24 Jan 2024
Hi Thanks so much for taking the time to give a review. I really appreciate it.

10/10 Excellent

Ranee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Colleen on 14 Jan 2024
HiThanks so much for taking the time to make a review. Pleased you had a good experience with us. Please come again.

10/10 Excellent

Sazida

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very nice to stay and clean and tidy
Stayed 1 night in Jan 2024
Response from Colleen on 14 Jan 2024
Awesome. I take pride in the fact my lovely staff have very high standards so pleased you enjoyed the hospitality and your stay.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Colleen on 25 Dec 2023
Hi KathrynThanks for taking the time to review. Please you had a great stay so please come again.Cheers and Happy New Year

10/10 Excellent

adriane

Stayed 1 night in Dec 2023
Response from Colleen on 20 Dec 2023
Hi AdrianeThanks so much for taking the time to do a review. Pleased you enjoyed your stay with us.

2/10 Terrible

Sam

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Colleen on 27 Oct 2023
Hi SamSorry you obviously didn't have a good experience at the Ma. If you like to contact me personally I will be happy to answer any questions you may have.

6/10 Okay

Vicki

Liked: Cleanliness
Disliked: Property conditions & facilities
The bath room and kitchenette were in the same area, no door. Blinds were broken and there was so much light in the room at night.
Stayed 1 night in Sep 2023
Response from Colleen on 27 Oct 2023
Hi VickiYes, the kitchenette is on the edge of the bathroom. A new blind was on order and arrived the day after you stayed. There were heavy drapes in the room so not sure why the light was bright at night. Sorry you didn't enjoy your stay.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked into town. So handy. Lovely staff. Clean
Stayed 3 nights in Sep 2023
Response from Colleen on 27 Oct 2023
Hi CherylThanks so much for the positive comments. Yes we are certainly handy to most places. Please come again.

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely accommodating and so friendly. Enjoyed my short stay
Stayed 1 night in Sep 2023
Response from Colleen on 4 Oct 2023
Hi BellaLovely to meet you. Hope you also enjoyed windy Welly? Thanks for the review.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great service and facility.
Stayed 1 night in Sep 2023
Response from Colleen on 19 Sept 2023
Hi MarkThanks so much for taking the time to make a review. Pleased you enjoyed our hospitality.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Nice welcome. Simple room but has all I needed. Nice touch with a fridge in the hall with iced water
Stayed 1 night in Sep 2023
Response from Colleen on 13 Sept 2023
Hi DerekPleased you had a great stay and notice a couple of little touches. Thanks for taking the time to review I will pass on comments to the team.

8/10 Good

john

Stayed 2 nights in Aug 2023
Response from Colleen on 13 Sept 2023
Hi JohnThanks for the score. Wohoo!

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the staff were very nice our room was clean
Stayed 1 night in Aug 2023
Response from Colleen on 22 Aug 2023
Hi RuthThanks so much for the review. Pleased you enjoyed our hospitality.

10/10 Excellent

TeHuiakama

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay the room was comfortable, the staff very friendly and we will be back.
Stayed 1 night in Aug 2023
Response from Colleen on 15 Aug 2023
Hi Awesome that you had a great time with us. Great that you will be coming back to stay. Really appreciate the feedback.

10/10 Excellent

Karyn

Stayed 1 night in Aug 2023
Response from Colleen on 15 Aug 2023
Hi KarynOhhhh what a great score. Very proud of my team. I will pas on to them. Thank you.

8/10 Good

Keziah Smile

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good overall
Stayed 1 night in Aug 2023
Response from Colleen on 4 Aug 2023
Hi and thanks for the review. Lovely to have you stay so please come again some day.

8/10 Good

C

Stayed 1 night in Jul 2023
Response from Colleen on 4 Aug 2023
Thanks for taking the time to review. We appreciate it.

8/10 Good

Fiaola

Liked: Cleanliness, staff & service
It was just the stairs because I have a problem with my walking. Apart from that everything is good 👍
Stayed 2 nights in Jun 2023
Response from Colleen on 4 Aug 2023
Stairs are a pain at times but pleased everything else was good. Lovely to have you stay.

8/10 Good

Joss

Liked: Cleanliness, staff & service, property conditions & facilities
It was good to be able to park car around the back where it was l behind a locked gate.
Stayed 1 night in Jun 2023
Response from Colleen on 15 Aug 2023
Hi JossYes the secure yard is very much appreciated by all who stay. Thanks for the comment.Cheers and please stay again!

2/10 Terrible

Celine

Stayed 1 night in Jun 2023

10/10 Excellent

Keri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
At first glance we were uncertain as it had been the first time we had booked a room there. We were received by the hostess. We arrived to celebrate a colleagues birthday, unfortunately she had become ill and her birthday party was put on hold. Although we did not stay, we did enjoy how conveniently close the motel is from the township and shopping stores.
Stayed 1 night in May 2023
Response from Colleen on 28 May 2023
Hi KeriLovely to meet you both. Hopefully you can stay when the function is rescheduled?? Sorry to send you home to children as I realize you were excited to have a night off and away. Hope to see you again.

10/10 Excellent

Oksana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clear, quiet, good stuff, big and comfortable bed
Stayed 1 night in May 2023
Response from Colleen on 12 May 2023
Thanks for your lovely review. Nice to meet you both. Enjoy your travels.

8/10 Good

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Colleen on 12 May 2023
Thanks Troy for the %score. Appreciate your feedback.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Grandioso hotel en Palmerston North. Si te encuentras en la zona, este hotel está bastante céntrico, es muy limpio, tiene baño en cada cuarto y un mini frigobar. Las personas que me atendieron fueron muy amables conmigo y eran muy amigables. Definitivamente volvería.
Stayed 2 nights in Mar 2023
Response from Colleen on 15 Apr 2023
Wow! the words look fancy but hope you had a lovely stay. By looking at Grandioso I presume you did.

8/10 Good

Machiko

Travelled with partner
Liked: Cleanliness, staff & service
Close to town and everything was fine, except the loud party music continued passed midnight
Stayed 1 night in Mar 2023
Response from Colleen on 6 Mar 2023
Hi, Pleased you enjoyed your stay other than the party. It was a particularly quiet night so the sound did travel. I thought of you when it ended at 12.20am. Unfortunately to keep us afloat we have functions I try and place guest furthest away but we were fully booked so had no choice. I do advertise that accommodation is above the function rooms. My apology.

10/10 Excellent

Georgie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.Good facilities. Easy walk to Square. Would stay again.
Stayed 3 nights in Feb 2023
Response from Colleen on 13 Feb 2023
Hi, thanks so much for taking the time to post a review. I do appreciate the feed back. Travel safe.

10/10 Excellent

Pam

Stayed 1 night in Jan 2023
Response from Colleen on 11 Mar 2023
Oh My Gosh! the Grandioso has sold me! Awesome. Thanks so much. Not sure what the rest said as can't speak the language but LOVE the time you took to rate our grand old hotel. XOXO

8/10 Good

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Restaurant for evening meals
Response from Colleen on 3 Dec 2022
Hi Raymond. Thanks for the review. Unfortunately we had to shut our restaurant as it was uneconomic and we have so many great eateries around us. We do bar snacks though.

10/10 Excellent

Heike

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay for one night. The bus station is not far away
Stayed 1 night in Nov 2022
Response from Colleen on 20 Nov 2022
Hi and pleased you had a great stay. Travel safe.

6/10 Okay

Debbie

Liked: Cleanliness, staff & service
The function below my room went until after 1.00am and vibrated up through my entire room. I did not sleep at all.
Stayed 2 nights in Oct 2022
Response from Colleen on 31 Oct 2022
Hi Debbie, sorry you didn't have a good experience with the Ma. We do disclose that we have functions and I try to place people not attending furthest away. Functions keep the old girl afloat and I feel I price the accommodation accordingly. My apology.

8/10 Good

Monaliza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked it that much that is very close to the event that we've attended and the place had a friendly environment. our room were very nice and clean... very comfy.
Stayed 1 night in Oct 2022
Response from Colleen on 25 Oct 2022
Hi and thank you so much for the review. It was lovely to have you stay. Please come again.

8/10 Good

Pauline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfy bed and o so close to the Globe Theatre and restaurants
Stayed 1 night in Oct 2022
Response from Colleen on 17 Oct 2022
Hi, lovely to meet you both. Hope you enjoyed your show. Thanks for the review and staying with us.

4/10 Poor

Brooke

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great customer service, No hot water
Stayed 1 night in Oct 2022
Response from Colleen on 16 Oct 2022
Hi Brooke, Sometimes our water is slow to filter to the rooms. I am so sorry. You must of been first up.

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff Excellent all round Great value for money
Stayed 1 night in Oct 2022
Response from Colleen on 5 Oct 2022
Hi, Thanks so much for your review. I am very proud of the Masonic Team. Pleased you had a great stay.

10/10 Excellent

Dawn

Stayed 2 nights in Aug 2022

10/10 Excellent

graham, avondale

Stayed 1 night in Aug 2022

10/10 Excellent

Angelique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception, homely rooms loved it !
Stayed 2 nights in Jun 2022
Response from Colleen on 31 Jul 2022
Hi and thank you so much for the lovely comments. I am very proud of my grand old hotel and beautiful people that run it.

6/10 Okay

Carlos

Liked: Staff & service, amenities, property conditions & facilities
Lovely staff, the room wasn’t the same as what it is shown on photos. Bed was comfortable but didn’t sleep well as there was a loud function downstairs.
Stayed 1 night in Jul 2022
Response from Colleen on 3 Jul 2022
Hi Carlos. I am sorry you didn't get your adjustable shower nozzle. I have double checked today with marketing and the room allocation is double or triple or family. Yes, we do have functions to keep us afloat but do try to put people not attending further away. Unfortunately due to people staying friday and saturday I was unable to do that for you. It was lovely to meet you and sorry your stay wasn't as good as you would of hoped. My apology.

10/10 Excellent

dudley, Whangarei

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well maintained, very clean, very comfortable and an easy walk into the square. The bed was very comfortable, the ensuite excellent and the mini kitchen very adequate for a short stay It was lovely having secure car parking at the property.
Stayed 2 nights in Jun 2022
Response from Colleen on 13 Jun 2022
Hi Dudley Pleased you had a great stay and enjoyed my lovely hotel. There is always a project to keep it up date. Definitely handy to town and the off street parking is an asset. Thanks for the lovely review.

10/10 Excellent

alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff room was clean and warm
Stayed 1 night in Jun 2022
Response from Colleen on 9 Jun 2022
Thank you Alicia for the lovely remarks. I am pleased you enjoyed your stay. Please come again.

10/10 Excellent

Paul, London

Liked: Staff & service, amenities, property conditions & facilities
Basic accommodation but very clean and has everything you need. Great value-for-money. Recommended.
Stayed 1 night in May 2022
Response from Colleen on 13 Jun 2022
Hi Paul, Thanks so much for the review. I am very proud at the level of cleanliness and will pass on your comments to the staff.

6/10 Okay

Samitha

Stayed 1 night in May 2022
Response from Colleen on 23 May 2022
Thanks Samitha for taking the time to respond with a review. Hope you travelled safely.

10/10 Excellent

Jeremy

Stayed 1 night in May 2022

4/10 Poor

Bailey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Functions going down stairs was really loud and went all night people yelling fighting outside really loved the place room was amazzing just spoiled it that we didnt get any sleep and had to drive 8 hours home the next day
Stayed 1 night in Apr 2022
Response from Colleen on 11 Apr 2022
Hi Bailey, so sorry you didn't have a good experience. Functions did finish at 11pm and 12.15am. I saw everyone off the premise and saw no fights so not sure what you heard. Upon checking in I did mention functions were on. It was nice to meet you all though.

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff - super-duper helpful.
Stayed 3 nights in Feb 2022
Response from Colleen on 23 Feb 2022
Awesome to hear. Thanks for the feedback.