Free daily buffet breakfast

Reviews of Homewood Suites by Hilton Palm Beach Gardens

3 out of 5
Homewood Suites by Hilton Palm Beach Gardens
4700 Donald Ross Rd, Palm Beach Gardens, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 633 out of 815 reviews" "
Rating 8 - Good. 133 out of 815 reviews" "
Rating 6 - Okay. 33 out of 815 reviews" "
Rating 4 - Poor. 10 out of 815 reviews" "
Rating 2 - Terrible. 6 out of 815 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ARIELLA

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was comfortable and clean and in a great location.
Stayed 2 nights in May 2024
Response from Anna, Director of Sales on 10 May 2024
Thank you for taking the time to rate your stay with us. We hope to see you again soon.

6/10 Okay

South Florida

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
Shower water was weak and there was no anti slip on tub so showering was extremely frustrating as it took forever to rinse off while product made tub dangerously slippery so only had one hand to use while the other was holding the bar. Shower issue is what will keep me from coming again. The rest was nice except for staff. Check in staff was not polite nor welcoming while check out staff was the opposite. Location is great.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
I am sorry to hear there were issues with your shower during your stay with us. We are able to resolve weak water issues within minutes during any stay. There is a water control valve that can be removed to allow for more flow in the showers. We also have anti slip mats available at the desk for all rooms. I will have my engineers take a look at the tub floor to see what we can do about the issue in this room. Our guests safety is of the utmost importance to us at all times and a slipper tub is an injury waiting to occur. These are new tubs and may have some type of coating that needs to be taken care. I appreciate your comments so that we can improve our product and the safety of our guests. Hope you have an amazing week and thanks for taking the time to tell us about your concerns and your stay with us.

10/10 Excellent

renuka, Jupiter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was exceptional. Helpful, friendly and very attentive.
Stayed 1 night in Apr 2024

8/10 Good

Michele Pullo

Stayed 1 night in Apr 2024
Response from Anna, Director of Sales on 10 May 2024
Thank you for taking the time to rate your stay with us. We hope to see you again soon.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Linda A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Christina, Fort Myers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a repeating guest. Convenient located to access to several attractions.
Stayed 1 night in Mar 2024
Response from Your Homewood Suites PBG Team on 4 Apr 2024
Thank you for being a loyal guest. We hope you visit us again soon.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great but noise level super bad. I am writing this laying in room wishing everyone wasn’t screaming in hallway and constantly in elevators. I put cushions all atound door to buffer sound…but not working. Its great if you dont care if you sleep:/. Great staff…clean…comfy beds.
Response from Your Homewood Suites PBG Team on 3 Apr 2024
Hi, Elizabeth,I am sorry that you had that experience, as that is normally not the case. We hope that you will allow us another chance and we can make sure you are far away from elevators.

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service upon arrival was very pleasant. We were given an upgraded room which was a nice surprise.
Stayed 1 night in Mar 2024
Response from Your Homewood Suites PBG Team on 29 Mar 2024
Thank you for telling us about your experience. We hope that you will visit us again soon. Have a wonderful holiday.

10/10 Excellent

Sheila G

Travelled with family
Liked: Amenities
Great hotel! Very clean and efficient. Palm Beach Gardens is also a great location. Will stay here again if I am in the area.
Stayed 1 night in Feb 2024
Response from Elise on 23 Feb 2024
Thank you Sheila! We look forward to seeing you again.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed here several times. Always clean, comfortable, and polite service.
Stayed 3 nights in Feb 2024
Response from Elise on 23 Feb 2024
Thank you Gary! We look forward to seeing you many times in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Elise on 14 Feb 2024
Thank you Laura!

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very quiet. Bed and pillows not comfortable. Staff excellent especially front desk.
Stayed 2 nights in Feb 2024
Response from Elise on 14 Feb 2024
Thank you John! Sorry to hear the pillows and mattress weren't to your liking. We are thrilled to hear of your positive interactions with our staff. We do hope to see you again soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A big thumbs up
First time at this location and was impressed. The gentleman (Walt) at the front desk was super friendly. Rooms are spacious and clean. Even the pullout coach bed was solid. From a location standpoint, you’re about 10 mins from Juno Pier. And there are plenty of restaurants nearby.
Stayed 2 nights in Jan 2024
Response from Elise on 22 Jan 2024
Thank you Mark! So happy to hear you enjoyed not only your stay, but also our beautiful neighborhood. We look forward to seeing you again.

6/10 Okay

Aaron

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The listing said ‘renovated rooms’ but didnt mention it was probably renovated 20 years ago or more. The shower was old, wallpaper peeling off the walls. For $300 a night you would think the rooms would be nicer
Stayed 2 nights in Jan 2024
Response from Elise on 22 Jan 2024
Hi Aaron! Sorry to hear you didn't enjoy your stay with us. The room that was secured was one of our unrenovated suites, and thus hasn't gone through the full round of updates as the others. The original, unmodified booking was a renovated suite and perhaps that is where things went awry. These rooms will be eliminated this year, and the entire property will be completed as of this summer. We hope you would consider giving us another chance.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Elise on 22 Jan 2024
Thank you Carol!

10/10 Excellent

Melissa

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Elise on 22 Jan 2024
Thank you Melissa!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Elise on 10 Jan 2024
Thank you Monica!

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Elise on 10 Jan 2024
Thank you Oscar!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Elise on 10 Jan 2024
Thank you Matthew!

8/10 Good

Randy Alan

Stayed 3 nights in Dec 2023
Response from Elise on 22 Jan 2024
Thank you Randy!

10/10 Excellent

Deborah

Stayed 3 nights in Dec 2023
Response from Elise on 3 Jan 2024
Thank you Deborah!

10/10 Excellent

Laterra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elise on 3 Jan 2024
Thank you Laterra!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got in very late due to a delayed flight. They were very nice in giving us a late checkout so we could get some rest.
Stayed 1 night in Dec 2023
Response from Elise on 3 Jan 2024
Thank you Heather. We are happy we could accommodate your needs to allow you to get much needed rest!

10/10 Excellent

Xiao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Elise on 3 Jan 2024
Thank you Xiao!

10/10 Excellent

Jovica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Stuff was very nice and friendly. So clean. Great hot breakfast. Renovated so you can enjoy it. Very close to restaurants (walking distance) and major landmarks. Highly recommended
Stayed 3 nights in Dec 2023
Response from Elise on 3 Jan 2024
Thank you for your great review Jovica. We look forward to hosting you again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Dec 2023
Response from Elise on 3 Jan 2024
Thank you Susan!

10/10 Excellent

Lance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Elise on 14 Dec 2023
Thank you Lance!

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Suites! Had a full kitchen. Clean and comfortable
Stayed 1 night in Dec 2023
Response from Elise on 3 Jan 2024
Thank you Paul! We love to be your home away from home!

10/10 Excellent

Patasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Elise on 14 Feb 2024
Thank you Patasha!

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Elise on 14 Dec 2023
Thank you Mark!

10/10 Excellent

rita, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Gracious person checked us in with a smile after midnight. Very comfortable suite...much nicer than expected.
Stayed 1 night in Nov 2023
Response from Elise on 27 Nov 2023
Thank you Rita!

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Elise on 27 Nov 2023
Thank you Louisa!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Elise on 27 Nov 2023
Thank you Michele.

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was updated and clean. Breakfast was excellent and the staff was very nice...especially Wolf.
Stayed 1 night in Nov 2023
Response from Elise-Director of Sales on 27 Nov 2023
Thank you Patrick

10/10 Excellent

Patrick

Stayed 7 nights in Oct 2023
Response from Elise-Director of Sales on 27 Nov 2023
Thank you Patrick

10/10 Excellent

HONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful stay
Stayed 2 nights in Oct 2023
Response from Elise on 6 Nov 2023
Thank you Hong!

8/10 Good

Jason

Stayed 3 nights in Oct 2023
Response from Elise on 27 Nov 2023
Thank you Jason.

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
No changing sheets daily
Stayed 1 night in Oct 2023
Response from Elise on 6 Nov 2023
Hi John! Thank you for leaving us a review! We have changed over to Hilton's housekeeping standard of full housekeeping service every other day from once every 4 days effective October 1. We thank you for your consideration and hope to see you again.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. Room was clean and smelled good.The king size bed was extremely comfortable and we loved the pillows and linens. Breakfast had the perfect amount of hot and cold options. Staff was extremely friendly. My only complaint was there was not even 1 extra roll of toilet paper in the room and we had to go to the front desk at 1:00am to get it.
Stayed 1 night in Oct 2023
Response from Elise on 6 Nov 2023
Thank you for your kind and thorough review Lori!

10/10 Excellent

Michele

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Elise on 30 Oct 2023
Thank you Michele!

10/10 Excellent

Derrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Elise on 30 Oct 2023
Thank you Derrick!

10/10 Excellent

Marshall

Stayed 2 nights in Oct 2023
Response from Elise on 30 Oct 2023
Thank you Marshall!

10/10 Excellent

Marguerite

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff was very friendly and genuinely interested in my staff being comfortable and pleasant
Stayed 1 night in Oct 2023
Response from Elise-Director of Sales on 24 Oct 2023
Thank you Marguerite!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was like a one bedroom apartment. Clean, comfortable. Staff was absolutely wonderful & friendly. Especially Millie & Kathie.
Stayed 2 nights in Oct 2023
Response from Elise-Director of Sales on 24 Oct 2023
Thank you Debra! We hope to see you again soon.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was truly excellent except for the shower. I hate to complain but the shower head needs a change as it is more like a pressure washer and the deal with no door on the shower enclosure, while good for someone in a wheel chair, also creates a wet mess in the rest of the bathroom area. It was not OMG bad but it is noticeable. The breakfast bar was awesome! The staff was super nice and helpful. It is obvious there is some updating being done. Definitely an extremely well managed property. I will stay again when down for a visit!
Stayed 3 nights in Oct 2023
Response from Elise-Director of Sales on 24 Oct 2023
Thank you Gregory! We certainly will investigate the water pressure in the shower head to ensure adequate flow. Thank you for your kind words regarding our breakfast and staff!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very comfortable
Stayed 2 nights in Oct 2023
Response from Elise-Director of Sales on 16 Oct 2023
Thank you Jennifer!

10/10 Excellent

James

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Elise-Director of Sales on 16 Oct 2023
Thank you James!

10/10 Excellent

Douglas, Aldergrove

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing. Breakfast good, great property.
Stayed 6 nights in Oct 2023
Response from GM on 14 Oct 2023
I wanted to personally thank you for choosing us for your Palm Beach Gardens lodging needs and for leaving a positive review for us. Our goal is to maintain a ranking in the top 5% of all Hilton hotels. Your review helps us a bunch in maintaining that goal. I am glad to see you got to meet some of our staff while you were here and that they made your stay a bit more enjoyable. That is what this hospitality industry is all about. We can’t wait to welcome you back home the next time you need lodging in the Palm Beach area. Hope to see you again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 14 Oct 2023
I wanted to personally thank you for choosing us for your Palm Beach Gardens lodging needs and for leaving a positive review for us. Our goal is to maintain a ranking in the top 5% of all Hilton hotels. Your review helps us a bunch in maintaining that goal. Thank you for taking the time to submit this review. We can’t wait to welcome you back home the next time you need lodging in the Palm Beach area.