Dear Judith,Thank you for choosing The Singer Oceanfront Resort, Curio Collection by Hilton, and complimenting our amazing location. Also, thank you for your patience while we undergo our refresh project. We look forward to having you visit again soon, and we know you will be impressed with our transformation.

Dear Jude,A top-notch dining experience is often the most memorable part of any trip, and we're glad that this was the case for you! It would be our pleasure to welcome you back to The Singer Oceanfront Resort, Curio Collection by Hilton in the future, so come and see us again!

Dear Carolynn,We appreciate you sharing your experience with us and apologize for any inconvenience caused by our ongoing upgrades. Rest assured, we value your feedback and understand the frustration you may feel due to the unavailability of certain features. We hope you will consider returning in the future to enjoy a more seamless experience and witness our transformation.

Dear Taylor,It was a privilege to host you at The Singer Oceanfront Resort, Curio Collection by Hilton. Our team is delighted you had a wonderful experience at our beautiful oceanfront property. Please join us again soon!

Dear Shanae,Thank you for your review! We're happy to hear that you enjoyed your stay at our resort and that our staff made you feel welcomed and accepted. However, we apologize for any inconvenience caused by our upgrades during your visit. We're working hard to enhance our facilities and amenities for our guests, and we appreciate your understanding. We can't wait to welcome you back once our transformation is completed, and we look forward to making your next stay even more enjoyable. See you soon!

Dear Brent,Thank you for being our valued guest at The Singer Oceanfront Resort, Curio Collection by Hilton. It was an honor to welcome you to our resort, and we've certainly noted your thoughts on our dining menu. On behalf of our team, we hope to have the pleasure of seeing you again.

Dear John,Thank you for sharing your positive experience at The Singer Oceanfront Resort, Curio Collection by Hilton. We're thrilled that our front desk team provided great service and that you enjoyed the Hilton Honors benefits, including the room upgrade. We're also excited about the ongoing pool upgrade and agree it will enhance the resort's amenities. Our team looks forward to welcoming you back to experience the improvements firsthand for an even more enjoyable stay!

Dear Marina,Thank you for sharing your feedback with us. We're disappointed your stay did not meet your expectations due to our ongoing enhancements. We understand your disappointment and apologize for any inconvenience this may have caused. However, we are happy to let you know our pool should be open again by May of this year. We hope you'll visit again and give us another opportunity to provide you with a more satisfying stay.

Dear Roger,We appreciate your feedback. As you mentioned, we are currently undergoing various renovations and we are excited for their completion in May. It would be a privilege and honor to be given another opportunity at delivering the experience you expected during your stay. We hope you come back to visit once our renovations are completed.

Dear Joseph,Thank you for taking the time to share your thoughts. It greatly saddens us to hear we were unable to meet your expectations and that you were disappointed with your experience. Please accept our apologies for any inconvenience our updates may have caused and that the pool is not currently open. We also encourage our guests to notify our front desk team of any problems that may occur so we can find a solution and make sure you have a positive stay. We will certainly address the concerns you raised internally and work with our team to review where we need to be doing better. We're grateful for your valuable input, and if given the opportunity, we would like to provide the stay you were hoping for.

Dear Lisa,While we thank you for being our guest and sharing your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We do promise some amazing changes that are expected to be completed by the end of May, so we hope you will come back once the renovations are finished so you can enjoy everything we have to offer.

Dear Thomas,Thank you for sharing your feedback. We regret to hear about the lack of communication regarding the renovations at our property and any frustration or inconvenience caused. Our pool is estimated to reopen as soon as next month, with other enhancements concluding around the same time. Your understanding is greatly appreciated, and we hope to have the chance to welcome you back under better circumstances.

Dear María,Thank you for sharing your experience at The Singer Oceanfront Resort, Curio Collection by Hilton! Ensuring a pleasant environment for our guests is paramount, and we're pleased that our efforts have been recognized. We look forward to welcoming you back for another delightful stay.

Dear Jonessa,Thank you for your feedback. We regret any inconvenience caused by the unavailability of the pool and gym during your stay due to ongoing rejuvenation and transformation. We strive to ensure all guests are aware of any changes to our amenities and apologize if this was not communicated effectively to you. Our website includes the most accurate and up-to-date information regarding our current amenities and updates. We hope to welcome you back once our renovations are complete so you can enjoy the enhanced facilities.

Dear Mikayla,Thank you for sharing your experience at The Singer Oceanfront Resort, Curio Collection by Hilton. We're glad you enjoyed our beach access, clean room, and friendly team. However, we regret any inconvenience caused by the ongoing construction and the challenges you encountered with the amenities. Your feedback is invaluable, and our team will address these matters to enhance our guest experience. We hope to welcome you back, offering a stay that more closely aligns with the high standards we strive to uphold.

Dear Kerry,Thank you for your review. We sincerely regret to learn of your disappointment with your recent experience. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any dismay in this respect. Your feedback helps us improve, and we’ll strive to ensure a smoother experience for your future enjoyment. It was a pleasure having you here, and we hope you will give us another chance in the future to change your lasting impression.

Dear Jason,It is wonderful to know that you had an excellent experience with us. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!

Dear Kurt, We apologize for any inconvenience caused by our facility upgrades during your stay. Information regarding our current efforts and affected areas is available on our website and third-party booking platforms. Nevertheless, we will ensure improved communication from our staff regarding these enhancements and closures. Our ongoing transformation aims to enhance the guest experience significantly. We look forward to welcoming you back to experience the improvements firsthand.

Dear Lea,Thank you for choosing to stay with us at The Singer Oceanfront Resort, Curio Collection by Hilton. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. It's also great to read our friendly team was a highlight of your trip. We'll be sure to pass your compliments along to Rocio and Safir! However, we offer our sincere apologies for any discomfort you experienced with our pillows and for any inconvenience you encountered with some of our amenities. Your suggestions are appreciated and will be kept in mind moving forward. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

Thanks so much for your feedback, and thanks for staying with us!

Dear Leidisbel,Thank you for taking the time to leave your review. We are very sorry to hear about the issues you encountered during your stay. We have passed on your feedback to the appropriate management to help improve the experience of future guests.

Thanks for your feedback. We appreciate you staying with us!

Thanks for your feedback. We appreciate it!

Dear William,Thank you for staying with us and for your feedback. We are disappointed your time with us was not as expected, and we apologize for any inconvenience you experienced as we continue our hotel refresh. Thank you for your patience during this time, and we hope you will consider visiting us again to see the many enhancements we have in store.

We appreciate your feedback. Thanks for staying with us!

While we are sorry that you were not pleased with your stay, please note that the renovation announcement is posted online on the Hilton booking site, as well as on all 3rd party booking sites. While many guests do tend to overlook the announcement; we also send an email, text, and call all guests to make sure they are aware of the renovation well before they arrive. We hope to see you once the renovation is completed! Thanks for staying with us!

We appreciate your feedback. Thank you for staying with us!

Dear John,We apologize for the inconvenience of our upgrades during your stay. Please know that all our third-party sites, as well as our website, include information about our current efforts and updated information as to what areas are being affected. However, please know that we will speak with our staff about providing top-notch service to all our guests. Our intention with the ongoing transformation is to significantly enhance the guest experience. That said, we hope to welcome you back so you can experience all the ways we have improved.

Dear Shea,Thank you for your feedback and your patience while we update the property. Information about this work is available online. We hope to see you again when the renovations are complete.

Thank you for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Denise,Thank you for sharing your experience at Hilton Singer Island Oceanfront / Palm Beaches Resort. We're thrilled that you found your upgraded room gorgeous and impeccably clean and enjoyed the stunning oceanfront view. We're also delighted that you found the bed and pillows very comfortable. We apologize for any inconvenience caused by the ongoing refresh and appreciate your understanding. We're looking forward to welcoming you back once our pool and all our amenities are open, and we're excited to provide you with an even more enjoyable stay.

Dear Moira,While we thank you for being our guest and taking a moment to share your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our transformation, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We do promise some amazing changes and we hope you will come back once the enhancements are complete so you can enjoy everything we have to offer.

Dear Tiara,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, so we're thrilled that was the case for you. However, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any inconvenience caused by the upgrades we're currently adding to the property. Your feedback is appreciated, and we hope you'll give us another chance to impress you in the future.

Dear Antonio,The account from your recent stay has been helpful to us. It is our top priority to provide all the comforts of home for our guests, and it saddens us greatly that you felt dissatisfied during your visit. Your patience is appreciated, and we are working quickly with our team to use your feedback for improvement purposes. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

Dear Megan,Thanks so much for your valuable feedback. We sincerely apologize that our current upgrades disturbed your stay. Kindly note that we list this on our website, on all third-party sites, and in an email sent prior to guests' arrival, though we're grateful for your comments. We would love to welcome you back for a better experience in the future.

Dear Lawrence,Thanks so much for your valuable feedback. We are very excited about the upgrades we're making, but we apologize if your stay was disturbed in any way. We'd love to welcome you back soon so you can witness the positive changes we've made!