Dear Nazih, Thank you for sharing your review. We deeply regret the unsatisfactory conditions you encountered during your brief stay. Your experience falls far below our standards of cleanliness and guest satisfaction. Rest assured, we take your feedback seriously and will promptly address the issues you've highlighted with our maintenance and housekeeping teams. Furthermore, we apologize for any inconvenience caused by the lack of attentiveness from our staff in handling your concerns. Your comfort and satisfaction are of utmost importance to us, and we apologize for falling short in this instance. Please know that we will take immediate steps to prevent such occurrences in the future. We appreciate your understanding and hope to welcome you back to make it up to you. Safe travels!Sincerely,Hotel Management

Dear Julie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Charles, We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and will take the necessary steps to address the issues you experienced. We value your business and hope that you will give us another chance to exceed your expectations and provide you with the exceptional stay that we are known for. Thank you again for your valuable comments.Sincerely,Hotel Management

Dear Terek, Thank you for making us your home away from your home. We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. We will address this immediately with our team and genuinely appreciate you bringing this to our attention. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Car, Thank you for taking the time to write such a generous review! We're delighted to hear that you found our environment clean and welcoming during your stay. Our team works hard to maintain high standards, so it's wonderful to receive such positive feedback. We hope to have the opportunity to impress you again during your next visit to Extended Stay America.Sincerely,Hotel Management

Dear Mike, Thank you for choosing Extended Stay America. We are glad your stay was okay. However, we regret that anything fell short of your expectations with the room. Your satisfaction is our priority, and we hope to welcome you back for a more comfortable stay in the future. Thank you for choosing us!Sincerely,Hotel Management

Dear Roxanne, Our goal is to provide every guest an exceptional stay; therefore, we are truly sorry this was not your experience. We apologize for the multiple issues you encountered during your visits. Your feedback is valuable, and we will take immediate action to address the various concerns with your room's amenities, cleanliness, and maintenance. Additionally, we regret not meeting your expectations with the breakfast offering. We are committed to improving our services and hope to have the opportunity to provide you with a better stay in the future. Sincerely,Hotel Management

Dear alexandre, Please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Also, we regret our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear KIMBERLY, Thank you for choosing us and for sharing your comments. It is very understandable how these issues with our amenities, service, and cleanliness oversights detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We are committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Sharima, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Scott, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team. We hope you will stay with us the next time you visit the area; we are confident you will have a more favorable experience.Sincerely,Hotel Management

Dear Leandro, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Seth, We deeply regret that your experience at our establishment did not meet your expectations. Your feedback regarding cleanliness, pests, breakfast quality, and staff service is concerning and not reflective of our standards. We apologize for the inconvenience caused and assure you that we are addressing these issues with urgency. Your comments will be shared with our team to ensure improvements are made. We value your input and hope to have the opportunity to regain your trust in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Joy, Thank you for choosing us. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management

Dear Timothy, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management

Dear Amanda, We apologize for your room not being ready upon your arrival and for any frustration and inconvenience this caused. It is certainly not the experience we strive to provide our valued guests. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly appreciate your feedback as it helps us improve our services. Once again, we are sorry for the inconvenience caused, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Management

Dear Jessica, We are very sorry for any stress caused to you while with us. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Please give us the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Louis, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we apologize for not meeting all of your expectations. We appreciate your taking the time to share these valuable comments, and we hope to accommodate you again in the future.Sincerely,Hotel Management

Dear Valerian, We appreciate your feedback regarding the kitchen area. We apologize for any inconvenience caused by the outdated cabinets and the lack of essential kitchenware. Your comments are valuable, and we will use them to enhance our offerings. We understand the importance of a well-equipped kitchen for our guests. Your input helps us improve, and we hope you consider staying with us again for a more satisfying experience. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear patrick, We sincerely apologize for the disappointment you experienced during your stay. We deeply regret the cleanliness issues you encountered and the oversight in fulfilling your requested items. Your feedback is invaluable to us as it highlights where we need to refocus our efforts. We are committed to addressing these shortcomings and implementing necessary updates to ensure a more enjoyable experience for our guests. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to welcome you back and provide a more seamless stay in the future.Sincerely,Hotel Management

Dear Beth, Thank you for being our guest. We are sorry for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Also, we regret the disappointment with the TV not working, and our technical team will address the issue on a priority basis. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management