Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly, we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve

Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

Thank you for taking the time to share your review. It truly disappoints us to hear your stay did not go as smoothly as we had intended. We only want the best for our valued guests and members, and clearly, we missed the mark this time. We've shared the key points you highlighted with our team to use as training tools and step up our service delivery. We will continue to focus our efforts, and we hope the next time you are in the area you will allow us a second chance to deliver the stay you deserve

Hello ArnoldoThank you for your feedback, it is much appreciated. I will share with the team.

Thank you so much Thomas for your amazing feedback :) We hope to see you again very soon here at Embassy Suites Boca!

Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

Thank you so much Claire for the feedback as we appreciate anything to ensure our guest have a great experience at our hotel. I will look into the matters regarding the shuttle and inform the team, but I am super glad you've enjoyed your time here. We hope to see you again

Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

Hello JosephineThank you for taking the time to provide your feedback. We work very hard to ensure you feel comfortable, we are happy to hear we succeeded.

Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

Thank you for staying with us and we appreciate your feedback. We are beginning our renovation this summer and we are excited to see the changes to come. Hope to see you again in the near future

Thank you for staying with us and we appreciate your feedback. We are beginning our renovation this summer and we are excited to see the changes to come. Hope to see you again in the near future

We appreciate your feedback as we utilize all we can to ensure we improve our guest experience. We apologize for any inconvenience this may have caused you during your stay. We will follow up on the matter

Thank you for your feedback. We appreciate your feedback wholeheartedly. We are currently due to be fully renovated this summer and we are excited for the changes to come. It is our hope that you can experience this with us in the near future.

It is our hope to have heard your feedback. The guest experience is super important to us and we hope that we are able to provide such service to you in the near future.

Thank you so much for the amazing feedback We loved the comments made about Luis, we will do our best to ensure we relay this good information to him. We hope to see you again very soon

Thank you for staying with us. We appreciate your feedback, and we definitely would love you host your next stay.

Thank you for staying with us. We appreciate your feedback, and we definitely would love you host your next stay.

I do apologize for the issues with the cleanliness in the room I will be sure to pass on this information to the housekeeping manager and hope you will give us another chance in the future to make your experience more memorable

Thank you for this excellent review. On behalf of our Staff, we look forward to having you back as our guest. Holly Kreisman –General Manager

Thank you for taking the time to write this review and please accept my sincere apologies we were not able to provide you with a rewarding stay.It is comments like yours that will help us improve our guest experience and I want you to know I have shared this review with our staff members. Again, my sincere apologies and we hope give us the opportunity to be your host your family on your next return to the Boca Area so that we can show you this is not how we are. Holly Kreisman –General Manager

Thank you for this excellent review. On behalf of our Staff, we look forward to having you back as our guest. Holly Kreisman –General Manager

Thank you so much for your feedback and wholeheartedly appreciate it. We will work hard to ensure we follow up on all your mentioned concerns and move forward to improve the guest experience. Thank you so much for staying with us.

Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

Thank you for your feedback! It's very satisfying to know that you enjoyed our property.

Thank you, Jessica, for your feedback as we wholeheartedly appreciate it when hearing what our guest are experiencing. I would like to apologize for the inconveniences made during your stay as they were not intentional. We are currently making changes to start our full renovation. We definitely dropped the ball on some aspects and will begin working on these matters mentioned. We hope to see you again in the near future.

We apologize for the experience you've had. We would love to hear your experience first-hand to ensure we do our best regarding our guest experience.

Thank you so much for staying with us and we appreciate your feedback wholeheartedly. We are currently slated to start everything in May, and we are super excited to have you experience the change once all is done. Our pleasure to assist.

Thank you so much for staying with us and we appreciate your feedback wholeheartedly. We hope to see you again very soon.

Good evening,I wanted to apologize for the experience you've endured at our property as this isn't the normal occurrence of an experience to have here. We would love to rectify this so if you don't mind, please reach out to the hotel.

Thank you so much for staying with us and we appreciate your feedback wholeheartedly. We hope to see you again very soon.

Thank you so much for being here at our hotel. We hope to see you very soon.

Thank you so much for staying with us and providing any feedback. We hope to see you again very soon.

Thank you so much for staying with us and providing feedback. We hope to see you again very soon.

Thank you so much for your feedback. We appreciate it as we utilize this to improve our guest experience. We will be noting this matter with our team to remedy the issues stated. We are actually starting our full renovation this year and we are very excited to get the modern update. We hope that you could return in the near future to experience it. As for now, this is not a normal occurrence with our hotel suites and rest assure it will not be overlooked. Thank you for staying with us.

Thank you for staying with us. Feedback is incredibly important to us and we would appreciate it to improve your guest experience for the future. We hope to see you again soon

Good afternoon and we appreciate your feedback!We are doing our best to ensure we input all our guest feedback from their experience. This year we will be renovating the entire hotel and we look forward to all the changes. As for the evening reception snacks, we will get with hilton to ensure we change up the light snacks during reception

Thank you so much for your feedback and we are happy to hear that you enjoyed your stay. We hope to see you again soon.

Thank you so much for your feedback and we are sad that your experience wasn't what you expected. We begin our new renovation after season in May and we are very excited to get an update. All matters are being addressed and we will be bringing a brand-new vibe. We hope to see you again soon.

Good evening, thank you so much for your feedback. We are currently set to do renovations in May but meanwhile, we will ensure we remedy the situation as quickly as possible in the room.

Thank you so much for staying with us and providing great feedback. We hope to see you again very soon

Thank you for such amazing feedback! It's very satisfying to know that you enjoyed our property.

Thank you so much for your feedback, Krista. As a hotel, we always strive to provide the best possible experience for all our guests. We apologize on behalf of all of us here that everything wasn't enjoyable. This was certainly intentional, and we will work closely to ensure we rectify all matters. We are beginning our renovation this year and we surely would like to invite you back for when all is situated. Thank you again for staying with us.

Thank you so much for sharing your wonderful experience with us! we hope to see you again very soon

Thank you so much for sharing your wonderful experience with us! we hope to see you again very soon. We have alot of new things in store with renovations to start this year!

Thank you so much for staying with us and providing great feedback. I would love to hear how everything went. We hope to see you again very soon.

Thank you so much for sharing your wonderful experience with us! we hope to see you again very soon