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Reviews of DoubleTree by Hilton Hotel West Palm Beach Airport

4 out of 5
DoubleTree by Hilton Hotel West Palm Beach Airport
1808 S Australian Ave, West Palm Beach, FL

Reviews

7.6

Good

Rating 10 - Excellent. 427 out of 1007 reviews" "
Rating 8 - Good. 199 out of 1007 reviews" "
Rating 6 - Okay. 160 out of 1007 reviews" "
Rating 4 - Poor. 117 out of 1007 reviews" "
Rating 2 - Terrible. 104 out of 1007 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay! The cleaning crew could be more friendly and professional.
Stayed 1 night in Jan 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 2 nights in May 2024

6/10 Okay

Tonya

Liked: Staff & service
Disliked: Property conditions & facilities
This property needs updating our room had torn bed skirt, the cabinet with the safe we broken. The bedding was dingy and furniture was old.
Stayed 2 nights in Apr 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
The food, room, customer service and gym were great! It would of been nice to have free breakfast/coffee.
Stayed 2 nights in Apr 2024

10/10 Excellent

TaCara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff!!!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathleen, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay. Beautiful pool area. Friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff member who checked us in was a delight. She was very welcoming and made us feel special. She helped us get a ride to the beach and back. Later we had a van driver who was exceptional in his service, taking us to ‘The Square.’ The entertainment, shopping and food was excellent there. The airport driver was on time and knew right where to take us for the best check in experience. It was an all-around fantastic experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel , staff is always friendly and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Rose-Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel convenient location close to airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Stayed 1 night in Apr 2024

8/10 Good

Mary, Spring Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Alan

Stayed 1 night in Apr 2024

10/10 Excellent

Chauquieta

Stayed 2 nights in Apr 2024

10/10 Excellent

Kim Marie, Toms River

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff have always been pleasant
Stayed 1 night in Apr 2024

10/10 Excellent

Krysten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Stayed 1 night in Mar 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provide shuttle to and from the Airport and car rentals.
Stayed 1 night in Apr 2024

6/10 Okay

Juan

Stayed 1 night in Apr 2024

10/10 Excellent

S.

Service and cleanliness levels at the Double Tree in West Palm Beach were excellent during my stay
Stayed 2 nights in Apr 2024

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was wonderful. Reception staff were attentive and personable. Very welcoming.
Stayed 1 night in Apr 2024

10/10 Excellent

Kayln

Stayed 1 night in Mar 2024

10/10 Excellent

Lance

Liked: Cleanliness

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy w accommodations
Stayed 1 night in Mar 2024

4/10 Poor

Stacey

Business traveller
Liked: Staff & service
Disliked: Cleanliness
When I got to the hotel, I was surprised to have to pay for parking as they have their own parking lot! Additionally, when I got to my room the door was held open by the security feature; I was a little nervous to enter, but did so. Did not realize until the next morning there were no towels in the room. Not super clean either; no blanket on bed, just thin coverlet. The second night I asked for a blanket; it took over an hour and 2 phone calls to get one. The blanket I got was cheap and scratchy. Window air conditioner ran all night.
Stayed 2 nights in Mar 2024

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lindsie

Stayed 1 night in Mar 2024

10/10 Excellent

Carl

Travelled with partner
Great customer service and a very nice hotel!
Stayed 10 nights in Mar 2024

8/10 Good

kadain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay
Stayed 1 night in Mar 2024

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Mike

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
265.00 for a one star room ridiculous ..
Stayed 1 night in Mar 2024

6/10 Okay

Stephanie

Disliked: Cleanliness, amenities, property conditions & facilities
Needs renovations. Hotel has a smell in the hallways.
Stayed 4 nights in Feb 2024

6/10 Okay

JOSEPH

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff would not let me do my work in dining area, only available, I am a Diamond and she basically threw me out will not stay here again
Stayed 1 night in Feb 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Jeffrey W

Stayed 1 night in Feb 2024

10/10 Excellent

Lawton

Fine
Stayed 1 night in Jan 2024

2/10 Terrible

Rhonda

Disliked: Cleanliness, property conditions & facilities, room comfort
NEVER AGAIN!
Where do we begin! Lets list the faults shall we. 1. Old and dirty 2. Outlets don't work 3. Bed springs are loud and obnoxious. 4. Mattress uncomfortable. 5. The final straw... BUGS! one ran over the table while I was sitting there and another scattered in the bathroom when the light went on! GROSS NEVER AGAIN! I have been an Honors member for years and never wrote a comment like this.
Stayed 2 nights in Feb 2024

10/10 Excellent

Vianela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Checking in was an easy process and the front desk was friendly and accommodating.
Stayed 1 night in Jan 2024

6/10 Okay

Michelle, Apollo Beach

Business traveller
Liked: Staff & service
Disliked: Cleanliness
For a "4 star" hotel, the room was not clean, extremely dusty which aggravates my allergies. Surfaces were covered in dust! Not vacuumed and towels in bathroom felt damp. Very disappointed since i purposely chose a 4 star hotel and payed more to sleep comfortably
Stayed 1 night in Jan 2024

8/10 Good

Steven

Liked: Amenities, property conditions & facilities
The hotel is in an industrial park area, removed from stores, restaurants or other services. The hum of the highway, which is directly behind it, is continuous.
Stayed 1 night in Jan 2024

10/10 Excellent

Vanessa

Stayed 1 night in Jan 2024

8/10 Good

Shawn

It was ok
Stayed 2 nights in Jan 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine airport hotel
Not amazing, just an airport hotel, which was extremely easy to check into, very welcome after a long flight!
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Mary Lou

Liked: Amenities
Stayed 1 night in Jan 2024