Reviews of Courtyard by Marriott West Palm Beach Airport

3 out of 5
Courtyard by Marriott West Palm Beach Airport
1800 Centrepark Dr E, West Palm Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 510 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Joseph

Travelled with group
Disliked: Staff & service
Close to the airport, nice pool and hot tub
Stayed 3 nights in Mar 2024

10/10 Excellent

Rhonda

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

MARYBETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jennifer & Emily were the best! Jennifer helped us get a ride to the airport for a 6:10 am flight. Thank you for relieving my anxiety about getting to the airport.
Stayed 1 night in Feb 2024

2/10 Terrible

Rafael

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The patio screen was off track and had other maintenance issues with sliding doors. The toilet is lose in room 305 and a safety issue not only for those sitting on it but also if the toilet is moving, then the flange is at risk, which can lead to flooding.
Stayed 1 night in Feb 2024
Response from Madison James - Ops Manager on 12 Feb 2024
Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the issues you experienced with the patio screen and sliding doors, as well as the loose toilet. Your observations are crucial in helping us identify areas for improvement, and we appreciate your candidness.Our maintenance team has been promptly notified about the patio screen being off track and the associated issues with the sliding doors. They will address these concerns to ensure proper functionality and enhance the overall experience for our guests. Additionally, we understand the importance of addressing the loose toilet promptly, as it poses both a comfort and safety risk. Our maintenance team will inspect and secure the toilet to prevent any potential issues with the flange and avoid the risk of flooding.Your safety and satisfaction are our top priorities, and we want to assure you that we take these matters seriously. We apologize for any inconvenience caused and appreciate your understanding as we work to resolve these issues promptly.If you have any further concerns or if there's anything else we can do to make your stay more comfortable, please do not hesitate to contact our guest services team directly. We value your feedback, and we are committed to providing you with an exceptional experience during your next visit.Thank you for choosing our establishment, and we look forward to the opportunity to welcome you back for an improved stay.

8/10 Good

CHEVON

Stayed 4 nights in Dec 2023
Response from Rebecca D. - General Manager on 26 Jan 2024
Thank you so much for choosing to stay with us! We appreciate your business and you taking the time to leave a review. Next time we hope to make it a 5!

6/10 Okay

Cherish

Travelled with family
Liked: Cleanliness, staff & service
No headboard. Shower water was only Luke warm and not hot. The pool was not heated just a bit lower than room temperature.
Stayed 2 nights in Dec 2023
Response from Madison-OPS Manager on 22 Jan 2024
Thank you for taking the time to leave us a review!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rebecca G. - General Manager on 19 Jan 2024
Thank you so much for staying with us and we hope to be your hotel of choice in West Palm Beach!

8/10 Good

Carlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean and comfortable stay. Friendly staff and easy check in process. Bathrooms could use an update but otherwise very comfortable stay. Would stay here again.
Stayed 1 night in Dec 2023
Response from Madison-OPS Manager on 22 Jan 2024
Thank you for your review.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and convenient location. The pillows were not as fluffy as usual, but overall, great stay...
Stayed 1 night in Nov 2023

8/10 Good

Grace

Travelled with family and small children
Liked: Amenities
It was well taken care of!
Stayed 2 nights in Nov 2023
Response from Madison-OPS Manager on 22 Jan 2024
We are so glad you enjoyed your stay with us. Thank you for leaving us a review!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Madison-OPS Manager on 22 Jan 2024
Thank you for the review! We are glad you enjoyed your stay!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Nov 2023
Response from Madison-OPS Manager on 22 Jan 2024
Thank you for the review. We are glad you enjoyed your stay with us.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jennifer working the front desk is a delight. Amazing customer service!
Stayed 2 nights in Nov 2023
Response from Madison-OPS Manager on 22 Jan 2024
Thank you for taking the time to leave a review. I am very happy to share your kind words with our staff.

6/10 Okay

Eilyn

Travelled with partner
Liked: Staff & service, amenities
I didn’t like the cleanliness of the bathroom. Old and lack of maintenance. They also charge and extra fee for more than $20 that is nowhere to be found in the website and no logic for it.
Stayed 1 night in Nov 2023

6/10 Okay

Anthony

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Noisy stay
Very noisy highway right outside of the room. Restaurant service was horrible, waited 20 minutes for the lady to make a cup of coffee, the guy helping was no better, never got to order food!!!
Stayed 1 night in Nov 2023

6/10 Okay

Allissa

Business traveller
Disliked: Property conditions & facilities, room comfort
The phone didn’t work at all. The room smelled like cigarette and marajuana. The king room only had two towels (I need two for myself). There was no safe for our valuables
Stayed 1 night in Nov 2023

10/10 Excellent

John Peter

Stayed 1 night in Oct 2023

10/10 Excellent

tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and welcoming! Rooms were very clean and hotel was close to our venue and airport.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to anyone and will for sure stay here next time I’m in town
Stayed 3 nights in Oct 2023

10/10 Excellent

Nithza

Stayed 1 night in Oct 2023

10/10 Excellent

HANY

Stayed 1 night in Oct 2023

6/10 Okay

Carlos

Business traveller
Liked: Cleanliness, staff & service
Front staff was very kind. Not sure why booked into handicapped room.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
My stay was amazing! The room was very clean and staff was extremely friendly. Would definitely highly recommend.
Stayed 4 nights in Sep 2023

10/10 Excellent

judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and hot tub the noise not so much, but what can you do your 10 feet from a major intestate
Stayed 1 night in Sep 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Liked the place. The staff was helpful and friendly
Stayed 1 night in Aug 2023

6/10 Okay

James

Liked: Cleanliness, room comfort
Disliked: Staff & service
Check In
Terrible check in experience. Rude. Poor communication. The toilet in the room was the size appropriate for a small child.
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 1 night in Aug 2023

10/10 Excellent

Alameen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedding was super comfortable compared to other hotels I was at this weekend. Staff was super helpful and genuinely nice. Best place to stay after a rough couple days of repeated flight cancellations.
Stayed 1 night in Aug 2023

8/10 Good

Jeanlor

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

MARY

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor customer service. Front desk help is nowhere to be found. The only way I ever got help with the front desk was to call the main phone number or ask them to please come to the front desk to help me.
Stayed 1 night in Jul 2023

4/10 Poor

Alex

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very out dated dirty rooms . Carpet was filthy , room smelled like cigarettes and bathroom walls were peeling paint.
Stayed 1 night in Jul 2023

6/10 Okay

Denticart, Bloomfield

Stayed 1 night in Jul 2023

10/10 Excellent

Carina

Stayed 1 night in Jul 2023

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Elsayed

Stayed 1 night in Jul 2023

8/10 Good

Tarolyn, West Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location and friendly staff
Stayed 1 night in Jun 2023

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Domingo

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service was very rude with the exception of one young lady that was in training. We switched room once cause of the smell in the room the second room was not much different. I decided to do a early check out for our health.
Stayed 7 nights in Jun 2023

10/10 Excellent

Stanley

Stayed 1 night in Jun 2023

10/10 Excellent

Will

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Langston

Stayed 1 night in Jun 2023

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

RobinR

Travelled with family
I was supposed to have a balcony room and it was not but I couldn’t change rooms because it was threw Expedia and there are only certain rooms for Expedia. I had called the hotel ahead of booking and wanted to make sure the king rooms had balconies she said it was like 20 sw fr more than what Expedia showed but I figured it was the same room and wanted to get the Expedia price since was $30 less however this ruined the entire night there my husband has a broken leg and wanted the balcony to be able to step out and smoke instead of having to walk outside this is the first time I got a room thru Expedia and I was disappointed
Stayed 1 night in May 2023

2/10 Terrible

Douglas

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beds are hard. The rm 231 wall paper falling off wall and there was definitely mold in the room because me and my wife couldn’t sleep or sinuses closed up and our throats closed up. This caused us to have a terrible next day because we never got any sleep.
Stayed 1 night in Apr 2023

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the place and the front desk staff. The only small thing was some black mildew in the corners on the shower trays.
Stayed 2 nights in Mar 2023
Response from Rebecca G. - General Manager on 29 Mar 2023
Thank you for the kind words and for sharing your concern as well! We will make sure to address it.