Exterior

Reviews of Palm Beach Shores Resort and Vacation Villas

4 out of 5
Palm Beach Shores Resort and Vacation Villas
181 Ocean Avenue, Palm Beach Shores, Singer Island, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 131 out of 358 reviews" "
Rating 8 - Good. 124 out of 358 reviews" "
Rating 6 - Okay. 59 out of 358 reviews" "
Rating 4 - Poor. 30 out of 358 reviews" "
Rating 2 - Terrible. 14 out of 358 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in took forever, had problems running cc multiple times. Room was old but nice. Bed was comfortable Valets were nice and pleasant Local neighborhood was a bit loud at night, lots of beeping horns Would stay again
Stayed 4 nights in Jan 2024
Response from PBSR on 16 Feb 2024
Good day.......We appreciate you taking the time to share your experience and we will do our best improve on our check in policies. We will share your comments with the staff. Looking forward to having you with us again.

10/10 Excellent

Carlos, LOXAHATCHEE

Liked: Cleanliness, property conditions & facilities
Response from PBSR on 6 Jan 2024
Good morning....Thank you for staying with us and we do appreciate you taking the time to share your experience. Looking forward to you vacationing with us soon.

6/10 Okay

Steven

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from PBSR on 6 Jan 2024
Good morning....Thank you for staying with us and we do appreciate you taking the time to share your experience.

10/10 Excellent

Marlene and Allen

Liked: Amenities
Great 2nd time at hotel. Everything was great
Stayed 4 nights in Dec 2023
Response from PBSR on 6 Jan 2024
Good morning....Thank you for staying with us and we do appreciate you taking the time to share your experience. Looking forward to you vacationing with us soon.

8/10 Good

Phillip

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from PBSR on 6 Jan 2024
Good morning....Thank you for staying with us and we do appreciate you taking the time to share your experience. Looking forward to you vacationing with us soon.

8/10 Good

Doris

Travelled with family
Liked: Cleanliness, amenities
The staff were very friendly, and service was very good. Convenient to the beach and restaurants. Had a nice pool area. We really enjoyed our stay. Thank you.
Stayed 4 nights in Nov 2023
Response from PBSR on 28 Nov 2023
Good dayThank you for staying with us and taking the time to share your experience which will be share with everyone. Looking forward to having you again in the near future.

10/10 Excellent

Luis

Travelled with partner
Liked: Amenities, property conditions & facilities
We love everything about this resort,it’s a five stars in every area the staff is very professional and friendly I’m sorry I cannot say anything bad because it was a wonderful experience my Birthday vacation love we are returning meet wonderful couples from other states love this place you don’t need to go out of the resort breakfast are great so is the server five stars
Stayed 4 nights in Sep 2023
Response from PBSR on 19 Sept 2023
Good morning....Thank you for taking the time to share your experience which we will share with the staff. Looking forward to having you stay with us again in the near future and continue making your memories.

10/10 Excellent

aubrey

Liked: Amenities
Excellent location -close to beach and retail
Stayed 2 nights in Sep 2023
Response from PBSR on 12 Sept 2023
Good morning....Thank you for staying with us and you taking the time to let us know how your stay was. Looking forward to you staying with us again to continue making your memories.

6/10 Okay

Julie

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from PBSR on 9 Aug 2023
Thank your for staying with us and taking the time to send us your feedback. Hope you had a great weekend.

10/10 Excellent

stevensaundra

Liked: Cleanliness, property conditions & facilities
every thing is there you need poo; beach food drinks everything
Stayed 2 nights in Jul 2023
Response from PBSR on 2 Aug 2023
Good day.....Thank you for taking the time to share your experience. Hope you were able to make some memories and is looking forward to another visit soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Had a hiccup checking in but MOD was able to take care of it and all turned out fine! Very lovely place! Will stay here again when back in West Palm
Stayed 2 nights in Jul 2023
Response from PBSR on 20 Jul 2023
Good morning.....We are so happy we were able to make your vacation memorable and turned things around at check in. We will share with the staff and look forward to having you with us again when next in the area.

10/10 Excellent

Beverly

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Family oriented.
Stayed 2 nights in Jul 2023
Response from PBSR on 11 Jul 2023
Good morning, Thank you for staying with us and hope you were able to make some memories. We do appreciate you taking the time to give us your feedback and looking forward to having you vacation with us soon.

6/10 Okay

fabiola andrea

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great except nothing is included just room- paid for laundry parking every day and overpriced lounge chairs/umbrella plus tipping - made it way too pricey
Stayed 4 nights in Jun 2023
Response from PBSR on 27 Jun 2023
Good morning...We appreciate your feedback but the Resort does not own/operate beach services, parking or laundry equipment. We will definitely share with all involved. We appreciate you staying with us and taking the time to give your feedback.

10/10 Excellent

Kimberly, Albany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved this property. It was in great condition very clean. The staff was super nice and very helpful. I will definitely be back!
Stayed 4 nights in Jun 2023
Response from PBSR on 24 Jun 2023
Good morning Kimberly. Thank you for spending your vacation here with us at Palm Beach Shores. We see that you had a great time which we will share with the staff. Looking forward to having you again soon to continue making your memories.

8/10 Good

Amanda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great experience! Loved the band on Saturday night and comfortable feel.
Stayed 2 nights in Jun 2023
Response from PBSR on 21 Jun 2023
Good day....Thank you for staying with us and we appreciate you taking the time to tell us about your experience which we will share. Looking forward to having you with us again in the near future.

10/10 Excellent

Theo

Liked: Cleanliness, property conditions & facilities
lots to do within walking distance
Stayed 4 nights in Jun 2023
Response from PBSR on 16 Jun 2023
Good morning....Thank you for you feedback which will be shared. Thanks for staying with us

10/10 Excellent

Roberto, pittsburgh

Liked: Cleanliness, property conditions & facilities
Great super clean place on the bach
Stayed 3 nights in Jun 2023
Response from PBSR on 13 Jun 2023
Good day....We appreciate your feedback, which will be shared with the staff. Looking forward to having you again vacationing with us.

10/10 Excellent

Raymond

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
On beach
Stayed 3 nights in Jun 2023
Response from PBSR on 13 Jun 2023
Good day....We appreciate your feedback and thanks for staying with us.

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay overall!! Very spacious suite (though I wish I had had the option to choose ocean view online) with everything we needed. Parking is a breeze and is cheap (same cost whether you self-park or use valet!). The restaurant was great and the tiki bar was nice. Pool could be bigger but was nice and the bartenders ran around taking orders so that was convenient. My only complaint about the pool is that there isn't much shade, if you want it. They don't allow personal chair umbrellas so you're just stuck in the sun all day if you don't get the right spot. The beach access was great and you could bring your own stuff or rent. A beach walk is not for someone with trouble walking there because its a slant! I'm very pregnant and it was difficult and exhausting. The spa offers lots of services and I took advantage of a prenatal massage but was disappointed that they didn't have the appropriate pillow with holes so that I could lie face down (what you really look forward too besides the actual massage!). I don't think they should offer this service until they get one. The location was excellent! Close to stores, restaurants, a park with grills so we walked often! So convenient!
Stayed 4 nights in May 2023
Response from PBSR on 26 May 2023
Good morning.....We appreciate your feedback and will pass on your recommendations to the departments responsible. We are hoping to see you again here vacationing with us in the near future and continue to make memories.

8/10 Good

juan c

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice beach
Stayed 2 nights in May 2023
Response from PBSR on 20 May 2023
Thank you for your feedback which we will share.Hope to have you again in the near future vacationing with us.

10/10 Excellent

bruce

Liked: Cleanliness, amenities, property conditions & facilities
I’ve been a guest at PBSR many times and it is always a dependably great value.
Stayed 5 nights in Apr 2023
Response from PBSR on 19 May 2023
We appreciate your feedback and will share with staff. Looking forward to having you again.

10/10 Excellent

ALFRED

Stayed 6 nights in Mar 2023
Response from PBSR on 19 May 2023
Thank you for staying with us and hope to have you visit us in the near future.

10/10 Excellent

Thomas, Buffalo Grove

Liked: Cleanliness, amenities, property conditions & facilities
Good location to the shops and bars. Nice set up at pool with food and drink and ocean Bathroom sink drains need to be checked. They drain very slowly
Stayed 4 nights in Mar 2023
Response from PBSR on 1 Apr 2023
We appreciate your feedback and will share with the staff. We look forward to having you again in the near future.

4/10 Poor

Krista

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed for 10 nights. We're 60 and pretty much the youngest guests. There's nothing wrong with that, if that's what you're looking for. The building itself has little to offer in the way of views of any water. The sliding doors in the rooms take two people to open. There's nowhere near enough lighting in the bathroom. The living area of the room has nothing comfortable to sit on if you want to put your feet up at the end of the day. Take out the uncomfortable couch and coffee table and put in a small sectional with recliners at each end. The beach area is owned by someone else so unless you pay $30 to sit in the beach chairs, you need to buy your own and take them with you where you will then be escorted either north or south of the beach property at the building. Excellent housekeeping staff. Hotel staff is very nice. Restaurant and tiki bar are filthy as is the glass doors and windows in the restaurant. The glassware hanging above you in the bar area literally have chocolate and residue on them. A $10 shower caddy to hang on the showerhead would have been really nice so there's at least some place to put soap/shampoo.
Stayed 11 nights in Jan 2023
Response from PBSR on 28 Jan 2023
Good dayWe do appreciate your feedback and will definitely look into some of your suggestions. However just a little note from our end, we are currently working on the bathrooms and have completed some which will help with the shower caddy suggestion; sliding doors are also being replaced. We will pass on your experience to the other departments for them to improve the look and service. Thank you for staying with us and hope you will visit us in the future.

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
We had a fantastic time. I don’t think I could have picked a better place to stay in this area. Downtown West Palm was minutes away for nightlife and dining. And there were numerous bar and grills with entertainment and dining right next to the hotel. Relaxing beach, access was very convenient, the food at the hotel was very good. Housekeeping was great. The entertainment on site was great, as well as within walking distance. Overall, very relaxing when we wanted to chill, as well as exciting when we wanted to go out. Will definitely come back to Singer Island. If your coming here, 4 things……rent the chairs and umbrella it’s worth it, rent a car so you can explore A1A, Juno beach, Jupiter, and downtown WPB, have dinner at Bimini Twist and have drinks outside at night at Bradley’s. I read a lot of the . reviews before I booked here and numerous ones mentioned it needing to be updated. Don’t let that sway you, the place is nice. The rooms were super clean and overall the whole property is upkept very nicely. Always someone at the front doors to open them for you and always a nice greeting by all staff members. It’s not a young crowd. If your looking for 20-30 yr olds, they’re not here. We seen maybe 3 families with young (but very very well behaved) children. The rest of the crowd was 40’s, mostly 50’s and of coarse, it’s Florida, some retirees that own units here. If your like us (mid 50’s) and want the relaxing vaca, but also want to go live it up. They both are here.
Stayed 6 nights in Nov 2022
Response from PBSR on 12 Nov 2022
Thank you Stephen for your positive feedback which we will share with everyone. Looking forward to having you vacation with us in the near future.

10/10 Excellent

Doreen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love this placed!!! The best staff you'd ever want to meet
Response from PBSR on 2 Nov 2022
Hi DoreenThanks for your positive feedback, which we will share with everyone. Miss seeing you on this trip but hopefully next year.

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice value. Property is in great condition.
Stayed 4 nights in Oct 2022
Response from PBSR on 11 Oct 2022
Good morning...Thanks for your review and happy to know we were able to meet your requirements and you enjoyed the property. Looking forward to having you vacation with us in the near future again.

2/10 Terrible

Steven

Stayed 3 nights in May 2022
Response from PBSR on 8 Oct 2022
Thanks for your feedback and we will continue to work on the areas that needs improvement.

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This place was very clean! The staff was so helpful and friendly. They have live entertainment every night and conveniently close to restaurants and grocery store. We were pleasantly surprised at how great it was. I would definitely stay here again.
Stayed 4 nights in Jul 2022
Response from PBSR on 21 Jul 2022
Thanks for your positive feed back. We will share with the staff. Hope to see you soon!

8/10 Good

Danielle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It had a lot of activities, music, liveliness
Stayed 3 nights in Jul 2022
Response from PBSR on 21 Jul 2022
Good morning, Thanks for your positive feed back and we will share with the staff.

8/10 Good

Randy

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Customer service was great. Hotel needs an update. Old, worn down, and dirty in places
Stayed 3 nights in May 2022
Response from PBSR on 7 Jul 2022
Good day: We do appreciate your feed back and will share

6/10 Okay

Edwin

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2022
Response from PBSR on 10 May 2022
We appreciate you taking the time to grade us and hopefully you will be back with us.

8/10 Good

Dale

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay- did not get housekeeping ever? Did stop and ask for more towels to my room- didn't happen- the toilet did not flush well. But I would go back because of location.
Stayed 4 nights in Apr 2022
Response from PBSR on 3 May 2022
We are sorry you did not get your service during your stay. This could have been an honest oversight as we just started doing full service again since covid. Next time please call the desk and they would have taken care of it. Looking forward to having you again!!

10/10 Excellent

Sheron

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Mar 2022

6/10 Okay

Matthew

Liked: Cleanliness, room comfort
Nice, but......
The Hotel was nice, however the AC unit in the room was very loud and old. we had trouble sleeping at night, even watching TV, it was so loud, we turned off to watch movies or shows. service at the restaurant and pool was very slow and the waiters were bad. the spa was excellent, both in terms of staff and masseurs. the pool staff were excellent.
Stayed 6 nights in Mar 2022
Response from PBSR on 29 Mar 2022
Hi Matthew....Thank you for your positive feedback which we will share. Thanks for staying with us and hope you will visit us again in the near future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities
We loved our stay at this hotel. All suites, perfect location on the beach, U shape of building blocks strong winds while at the pool. It definately needs cosmetic updating but I wouldn't hesitate to go back. The management and staff were superb.
Stayed 4 nights in Mar 2022
Response from PBSR on 25 Mar 2022
Elizabeth, thank you for your feedback, which we will share with the staff. Looking forward to having you with us again.

10/10 Excellent

Eleni

Stayed 3 nights in Mar 2022

8/10 Good

Peter

Stayed 5 nights in Feb 2022

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Feb 2022

10/10 Excellent

Liz Prospect Link to

Travelled with partner
Liked: Cleanliness, amenities
Amazing find. It gets the job done, great location and great price. It’s outdated but who cares it’s super clean and right on the beach and walking distance to restaurants. We will be back!
Stayed 3 nights in Feb 2022
Response from PBSR on 22 Feb 2022
We appreciate your feedback and will share with the staff. Looking forward to having you stay with us again.

10/10 Excellent

Vicente

Liked: Cleanliness, room comfort
Location
Love the location
Stayed 3 nights in Feb 2022
Response from PBSR on 22 Feb 2022
Hope you will stay with us again in the near future

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the front desk especially Ulrike was very helpful when i needed to make an adjustment to my reservation. She was terrific
Stayed 4 nights in Feb 2022
Response from PBSR on 16 Feb 2022
Thank you for your positive feed back and we will definitely share with the staff. Hope you enjoyed the Resort.

8/10 Good

shirley

Liked: Cleanliness
Great location but overpriced
This is a great location with lots of restaurants, bars and leisure facilities around but charging top hotel prices for a timeshare experience. The room was comfortable albeit quite standard and old fashioned in style, but at nearly $400 per night with no cleaning or toiletries, overlooking a car park and early check out at 10am this was very overpriced.
Stayed 5 nights in Feb 2022
Response from PBSR on 9 Feb 2022
Good day: Thank you for your feedback and you seemed to have enjoyed the facilities despite few draw backs. Since Covid we have not done daily cleaning but will be getting back to doing so soon. Please remember next time you can always ask for a later ck out, up to noon on the wk days without a fee. Hope you will visit us again in the near future.

6/10 Okay

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was not very helpful. The best answer to most requests was “no”. I’m disappointed. The staff at the tiki bar was more than wonderful.
Stayed 5 nights in Dec 2021
Response from PBSR on 6 Jan 2022
Hi William: So sorry to hear that most of your needs were not met with more of a positive response as we do aim to serve. We will pass on your positive response to the Restaurant staff. Thanks for staying with us

8/10 Good

Vicente

Liked: Cleanliness, room comfort
SOLO GETWAY
The location was on point as well as your service. The room set-up was great as well. Will go back. Thanks for amazing NEW YEAR.
Stayed 3 nights in Dec 2021
Response from PBSR on 4 Jan 2022
Thank you for your positive feedback which we will share with everyone. Looking forward to having you again!!

10/10 Excellent

William

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2021
Response from PBSR on 29 Dec 2021
Thanks you for your positive feed back. Hope you enjoyed the Resort and looking forward to having you return to stay with us.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Area and layout. Restaurant and Tiki Bar is great.
Stayed 7 nights in Nov 2021
Response from PBSR on 30 Nov 2021
Thanks for your positive feedback on our Resort. We will share with the Restaurant. Looking forward to having you again in the near future.

6/10 Okay

Vasil

Stayed 6 nights in Nov 2021

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property right on the beach. Close to local restaurants, nice area to walk around. Rooms and hotel were all very clean, staff was helpful and accomodating.
Stayed 3 nights in Nov 2021
Response from PBSR on 16 Nov 2021
Thank you for staying with us and we do appreciate your positive feedback which we will share. Looking forward to your next vacation with us.

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location was very unique
Stayed 5 nights in Nov 2021
Response from PBSR on 18 Nov 2021
We appreciate your compliment and hope you will visit this unique spot again in the near future. See you soon!!