9 outdoor pools, open 7:00 AM to 10:00 PM, pool cabanas (surcharge)

Reviews of PGA National Resort

5 out of 5
PGA National Resort
400 Avenue Of Champions, Palm Beach Gardens, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 544 out of 1004 reviews" "
Rating 8 - Good. 222 out of 1004 reviews" "
Rating 6 - Okay. 117 out of 1004 reviews" "
Rating 4 - Poor. 67 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ray

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Front desk staff never will answer the phone. Front desk staff doesnt show any care or hospitality for your stay besides a job for them to check you in. Minimal baggage handling assistance( at a golf resort) , hotel smelled like gas leak. At 2am we were evacuated by false fire alarm. Hotel room carpet is old and very dated. Golfers would like a room with smooth carpet for putt practices (lol) not lumpy olf dirty carpet. Hotel is pretty and very picturesque. Golf course is of course very nice . Pro shop is very nice. Birdies cafe is cute. The Butcher restaurant is nice and good food..amazing Ceasar Salad!! As for golf, its over $500 and cart isnt loaded with water or club and ball cleaner bucket. ( for $500 round you expect top notch luxury) . Pace of play was amazing for as busy as the courses were you have no rush from anyone. Very nice!! All in all nice resort but it services its guests like a hotel rather than a resort, you dont get thar extra restort hospitality you would expect.
Stayed 2 nights in Apr 2024

6/10 Okay

Nicole

Travelled with partner
It didn’t feel like a 5 star resort I would give it a 4 star
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Nicole,Thank you for taking a moment to leave a review. We sincerely regret to learn that your stay fell short of expectations. If you have any suggestions for areas in which we can look to improve for the future, please don't hesitate to reach out to us offline, as we want to provide the type of experience that you expect from us. Take care, and we hope to hear from you soon.Sincerely,Joseph FisherGeneral Manager

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service
Has Health and Safety issues around the Pool! The Fire alarm in the middle of the night was a fiasco. Restaurant staff in contrast excellent
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Margaret,Thank you for being our valued guest at PGA National Resort. It was a pleasure serving you at our restaurant, and we'll certainly pass along your appreciation to our culinary team. However, we regret the unexpected fire alarm and apologize for the inconvenience. Your pool comments will be thoroughly investigated, and rest assured, any issues will be promptly corrected. Please consider staying with us again for an even better experience.Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Jay, Key West

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice relaxing stay
Stayed 4 nights in Apr 2024
Response from Sally on 11 Apr 2024
Dear Jay,It was a true pleasure to welcome you. We hope you will stay with us again next time you visit our area.Yours in Service,Sally HartReservations Manager

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean property. Nice amenities.
Stayed 2 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Cindy,Thank you for all of your kind comments and for choosing to stay with us. We are happy to hear that you thoroughly enjoyed our friendly staff, as well as our clean and comfortable accommodations. We look forward to your next visit! Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Treston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible in every way. Stayed here with our 2 year old and she was obsessed with it all. The pool was perfect for all ages and the overall environment was unbeatable.
Stayed 5 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Treston,Thank you so much for choosing to stay with us at PGA National Resort. Our goal is to provide every guest with a wonderful experience, and we're thrilled that was the case for you. It's great to read you were able to take full advantage of our plentiful amenities. The pleasure was all ours, and we hope you'll choose to visit us again in the future. Sincerely,Joseph FisherGeneral Manager

8/10 Good

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities
Golfers everywhere
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Andrzej,Thank you for choosing to stay with us at PGA National Resort. Our goal is to provide every guest with a wonderful experience, and we hope that was the case for you. If there was anything we could have done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Joseph FisherGeneral Manager

6/10 Okay

Daniel

Travelled with family
Disliked: Staff & service
Very overpriced everywhere on property. Service is poor a prices are unreasonably high for below average food, with extremely small portions. We learned quickly to go off property for dining because the food was so poor.
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Daniel,Thank you for taking the time to leave a review. We're disappointed to hear about the service you received and that our food was not to your liking and didn't meet your expectations. We will use your feedback to improve the experience of future guests and thank you for bringing these issues to our attention. Guest satisfaction is important, and we hope you will allow us to show you a more improved visit in the future. Sincerely,Joseph FisherGeneral Manager

8/10 Good

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, beautiful grounds.
Stayed 4 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Krista,We are honored to receive your compliments on our property. It is our goal to provide our guests with an unforgettable experience, and we hope that you experienced just that during your visit. Thank you, and come back to PGA National Resort anytime you find yourself traveling to Palm Beach Gardens in the future. Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fantastic. Had everything we needed on site and was close to shopping and beaches as we desired. Parking on site was easy.
Stayed 5 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Scott,Thank you for choosing PGA National Resort and for sharing such a great review. We are delighted you enjoyed our fantastic property and convenient location. It would be an honor to welcome you back for another memorable visit.Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Lesley

Stayed 1 night in Mar 2024

10/10 Excellent

carl

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was upgraded a few years ago. It’s clean, safe, lovely area. Room service could be improved. Food came in boxes with plastic forks. Management was very attentive and pleasant.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Richard,It was a privilege to welcome you to PGA National Resort. Thank you for your compliment on our attentive service; we do everything we can to deliver fantastic stays. We're grateful for your feedback on our room service, and we'll certainly discuss your comments with the appropriate team. We look forward to hosting you again.Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

CARLY

Stayed 1 night in Mar 2024

6/10 Okay

Alison, Kleinburg

Stayed 1 night in Mar 2024
Response from Sally on 11 Apr 2024
Dear Jay,It was a true pleasure to welcome you. We hope you will stay with us again next time you visit our area.Yours in Service,Sally HartReservations Manager

6/10 Okay

Alison, Kleinburg

Travelled with partner
Liked: Cleanliness, amenities
The staff require customer service training at front desk and at valet
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Thank you for writing to us. Please accept our sincere apology for any rudeness perceived by our team. We will be sure to discuss your comments internally, as we strive to make sure all our guests feel welcome and attended to during their stay. We welcome you back so we may show you the true nature of our hospitality.Sincerely,Joseph FisherGeneral Manager

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly at the front desk, however not so much at the coffee shop. The rooms were nice and spacious. The hotel grounds were well kept.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Angela,It was a pleasure to welcome you to PGA National Resort. We're happy you appreciated our spacious accommodations and beautiful grounds. Rest assured, your constructive feedback will be shared with our coffee shop team. We value you as our guest and hope you will visit our resort again. Sincerely,Joseph FisherGeneral Manager

2/10 Terrible

Lexi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2024

6/10 Okay

Anna

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

ann

Stayed 5 nights in Mar 2024
Response from Sally on 11 Apr 2024
Dear Ann,It was a true pleasure to welcome you. We hope you will stay with us again next time you visit our area.Yours in Service,Sally HartReservations Manager

6/10 Okay

Monika

Travelled with family
Liked: Cleanliness, staff & service
It definitely did not feel like a 5 star resort, a bit run down, hotel and restaurant staff was very professional though.
Stayed 1 night in Feb 2024
Response from General Manager on 10 Mar 2024
Dear Monika,Thank you for your feedback. We're glad our friendly staff made you feel welcome. However, we apologize for any disappointment with the appearance of the property. Renovations were recently completed but we are sorry things were not to your liking, and we want to provide the type of experience that you expect from us. Your comments will be kept in mind. If you're in the area, please come back to see us.Sincerely,Joseph FisherGeneral Manager

8/10 Good

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort and ability to conveniently attend the Cognizant Classic Inconsistent quality/service at coffee bar and Honeybee bar
Stayed 3 nights in Feb 2024
Response from General Manager on 7 Mar 2024
Dear Deb,It was a pleasure hosting you! We're glad you enjoyed our accommodations, though it is regrettable you experienced inconsistencies in our service. Rest assured, we will follow up and make improvements where needed. Thank you, and we hope to welcome you back to PGA National Resort soon!Sincerely,Joseph FisherGeneral Manager

6/10 Okay

Maidelle

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Restaurant service was slow.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Robert,Thank you for taking the time to leave us a review. We take pride in providing an excellent dining experience and will note your feedback to share it with our team members. We hope you will consider dining with us the next time you are in the area for an even better visit.Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Regine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the hotel. We’ll be back!
Stayed 1 night in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Regine,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we look forward to your return.Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service
The grounds are nice, but they were pretty torn up, busy and blocked off for a tournament. To me, that means I should pay less, since I'm not getting the full, quiet resort experience. But it still ran $500/night. The golf courses are interesting and challenging, but no more so than any other $400 per round course. Daily room service was very nice to have. The food is outrageously expensive and not that great for the price. Also, if a resort charges a daily resort fee (in small print, of course), they should not run out of towels and the pool area should be immaculate.
Stayed 4 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Thank you for sharing your experience. We apologize for any inconvenience caused by the ongoing tournament and any discrepancies in your expectations versus the experience provided. Your feedback regarding our pricing, amenities, and dining options is valuable, and we will review it to ensure we continue to provide excellent service and value to our guests. We hope you enjoyed the challenging golf courses and the convenience of our daily room service. We appreciate your patronage and hope to welcome you back for an improved stay in the future.Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, family-friendly resort with the cleanest atmosphere and friendliest most helpful staff. Five star experience and can't wait to go back again in the future!
Stayed 7 nights in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Susan,It's wonderful to know that our clean accommodations, friendly team members, and more added up to a five-star experience for you! Thank you so much for the kind words and we hope to see you again soon. Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Joseph Marco, Woodside

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel even if you aren’t a golfer. Stayed for a few days while looking at some properties in the area.
Stayed 4 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Joseph,Thank you for taking the time to share your thoughts with us. We are glad that we earned a perfect rating and you had a great stay with us. We hope that looking at properties went well and hope to welcome you back for another wonderful experience.Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Gregory

Stayed 1 night in Feb 2024
Response from Sally on 12 Apr 2024
Thank you for your 5-Star review. It was a true pleasure to host your recent visit. We hope to welcome you again very soon.

10/10 Excellent

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property Staff friendly Convenient location
Stayed 5 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Sherri,It's wonderful to know that our friendly team members and prime location were the highlights of your visit! Thank you so much for the perfect rating and we hope to see you again soon. Sincerely,Joseph FisherGeneral Manager

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Abe, woodcliff Lake

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
golf
Stayed 4 nights in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Abe,Thank you for taking the time to leave a review. We are honored to know you enjoyed your experience at PGA National Resort. Play like a pro, indulge like a pro. Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Henry

Liked: Property conditions & facilities
Stayed 7 nights in Feb 2024

6/10 Okay

Mindy

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The PGA is a lovely hotel but the service was awful. I waited two hours for a lunch that was never delivered. They have all the right offerings but not enough staff to support the guests.
Stayed 2 nights in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Mindy,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our beautiful property, we are sorry you had service concerns. Please know we pride ourselves on our top-notch service, and we apologize that this wasn't your experience. Your comments are important to us and will be shared internally to ensure we always offer our guests our best. Feel free to reach out at your earliest convenience to discuss your visit further. We hope to have another opportunity to welcome you back and impress you with our improvements.Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garianne the front desk manager and JoLynn the maitre ‘d at the Butchers club were fabulous
Stayed 6 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Vera,We're so happy to know that our amazing team members left a positive impression on you. We'll be sure to pass your compliments along to the appropriate team members, and we hope to see you again soon. Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Breana Kwinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay at during vacation! However, the little shop in the lobby was super expensive for no reason.
Stayed 4 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Breana,It was a pleasure hosting you at PGA National Resort! We're glad you enjoyed your stay, and we appreciate your feedback about the lobby store. Should you be in the area again, please come back to see us.Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Donald, Simpsonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice
Stayed 2 nights in Jan 2024
Response from General Manager on 22 Jan 2024
Dear Donald,It was a pleasure hosting you at PGA National Resort! We're glad you enjoyed your visit, and we look forward to seeing you again soon.Sincerely,Joseph FisherGeneral Manager

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could use more lighting.
Stayed 5 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Charles,We always appreciate feedback from our guests, and we're happy to see your overall stay was pleasant. However, we apologize for any disappointment with the lighting, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Mark, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 9 nights in Dec 2023
Response from General Manager on 16 Jan 2024
Dear Mark,Thank you for your review and for giving us a perfect rating! We're delighted you enjoyed your experience, and we hope you return soon.Sincerely,Joseph FisherGeneral Manager

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

james

Liked: Cleanliness, property conditions & facilities
Property overall was very nice
Response from General Manager on 20 Feb 2024
Thank you for your compliment, James. We're pleased you enjoyed an excellent stay overall, and we look forward to earning an even higher rating during your next visit.

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recent renovation was evident and I like they retained the 1960's modernist vibe in some design details. Junior suite was spacious and comfortable. Things they could do better to justify the room rate: Provide resort map or describe all features available upon check-in such as what is included in the Resort fee. Provide 2 luggage racks in a room with 2 guests. I called and they delivered another but there should be 2 to start Provide courtesy umbrellas since rain is mot unusual in Florida
Stayed 4 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Jennifer,It was a privilege to host you at PGA National Resort. It's wonderful that you loved our spacious and thoughtfully decorated accommodations. We're always receptive to suggestions, and we'll take your comments into consideration. On behalf of our team, we would be honored if you joined us again. Sincerely,Joseph FisherGeneral Manager

6/10 Okay

WENDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ok. Not having a nite lite of some description in the rooms is extremely dangerous. During our stay my wife cut herself twice on the large glass shower door in the bathroom when using the restrooms on 2 consecutive nights. The food quality and presentation in Honneybelle was very poor. We actually left and ended up not finishing our breakfast that we were looking forward to. After that experience we cancelled our reservation at the steakhouse in anticipation of a potentially similar issue. During our stay the fire alarm triggered twice prompting anxiety and two trips to the lobby, one of which was an alarm at 7am on New Years morning. Upon checkout there were several items on our bill that were not for our room. We are waiting to receive a refund for those items. Overall the experience was average and we won’t be returning to the property. We have stayed at many many 5 star resorts worldwide and were not expecting this type of experience.
Stayed 3 nights in Dec 2023
Response from General Manager on 20 Feb 2024
Thank you for your comments. We'll keep them in mind as we improve and hope for another chance to impress you in the future.

10/10 Excellent

Renato

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We stayed here for my daughter to play the US Kids Holiday Classic. It was a great experience. I only make the sugestion that they should have better food at Birdies, the rest of our stay was great.
Stayed 4 nights in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Renato,It was a pleasure to host your family at PGA National Resort. We trust your daughter had a wonderful time at the Holiday Classic, and we'll certainly consider your helpful restaurant feedback. We value you as our guest and hope you return soon. Sincerely,Joseph FisherGeneral Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

6/10 Okay

William

Stayed 1 night in Dec 2023