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This place is disgusting. The smell. The mildew. The black mold. I had to check out early. The black mold made my daughters asthma flare up. We had to go to the ER.
I did not like that FOX was always on the tv in the lobby. Had to listen during breakfast. They are proven liars having lost lawsuits.
Robert
Stayed 5 nights in Mar 2024
Response from Arynna Bradey on 24 Mar 2024
Robert,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience or discomfort you experienced during your time at our hotel.We understand your concerns regarding the television channel selection in the lobby, particularly the consistent presence of FOX News. While we strive to provide a variety of channels to cater to different preferences, we also recognize the importance of creating a welcoming and inclusive environment for all our guests. It is brand standard to have news playing in the morning during breakfast. We will look into switching it up. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and comfortable stay.Warm regards,
Agapito,Thank you for taking the time to share your feedback with us, albeit brief. We are sorry to see that your recent experience fell short of your expectations, as indicated by the 2 out of 5 rating.Your satisfaction is our utmost priority, and we value your feedback as it helps us identify areas where we can improve. If there are specific aspects of your stay that you would like to discuss further or if there is anything we can do to address your concerns, please don't hesitate to reach out.We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
The hotel needs basic updates to the entire hotel. The elevator was broken two days of our trip and everyone had to take the stairs. The breakfast was terrible and they did not replenish as it ran out. We found a lizard in our room. The floor was soaked beside the bed due to the air conditioner leaking. We called immediately and asked to be moved. Front desk told me she was booked and couldn’t move us but would have maintenance come the next day to fix it. When we left the next morning for the day, I explained to the lady at the front desk and she insisted to move us to another room. She said it would be ready for us when we came back. It was not and the air conditioner in our room
Was not fixed. We had to keep towels layered on the floor and shoes on at all times when up. The room smelled musty and as if it had been smoked in at times. The pillows were hard, the toilet did not flush good and there were dogs barking up and down the hallways.
Sha
Response from Arynna Bradley on 24 Mar 2024
Sha,Thank you for taking the time to share your detailed feedback regarding your recent stay with us here at LaQuinta Inn and Suites Jupiter. We sincerely apologize for the numerous issues you encountered during your time at our hotel. Your experience does not reflect the level of service and quality that we strive to provide to our guests, and for that, we are truly sorry. Regarding the specific incidents you mentioned, we apologize for the inconvenience you experienced with the air conditioner leaking and the delay in resolving the issue. We understand the importance of prompt and efficient maintenance, and we regret that we did not meet your expectations in this regard.Additionally, we apologize for the inconvenience of not having your room ready as promised when you returned to the hotel. This lapse in communication and service is not reflective of our standards, and we will be addressing this with our team to ensure it does not happen again.Once again, we apologize for the multiple shortcomings you experienced during your stay. We value your feedback and would appreciate the opportunity to make things right. If you would be willing to give us another chance, we would love the opportunity to welcome you back and provide you with the exceptional experience you deserve.
8/10 Good
Daniel
16 Mar 2024
Liked: Cleanliness, staff & service
This property is showing its age. We were in room 105. Air conditioner very noisy hard to sleep. Bathroom needs updating. We were placed between two rooms with dogs barking throughout the night. Breakfast on a par with Hampton offerings. Pillows very hard. Not a good sleep. Price compared to other properties in the area is very cheap. Good Italian restaurant. Casa Mia in walking distance
Daniel
Stayed 1 night in Mar 2024
Response from Arynna Bradley on 24 Mar 2024
Daniel,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your insights and apologize for any inconvenience you experienced during your time with us.It's disheartening to hear that your stay in room 105 did not meet your expectations. We understand the importance of a comfortable environment for a good night's sleep, and we apologize for the disturbance caused by the noisy air conditioner and neighboring dogs. We will address these concerns promptly to ensure a more peaceful experience for our guests in the future.We also acknowledge your comments regarding the condition of the bathroom and the hardness of the pillows. Maintaining our facilities to high standards is a priority, and we will take your feedback into account as we continue to make improvements.We're happy to hear you had a positive dining experience at Casa Mia, the Italian restaurant within walking distance of our hotel.Once again, thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay.
6/10 Okay
Susan
15 Mar 2024
Liked: Staff & service
Susan
Stayed 2 nights in Mar 2024
Response from Arynna Bradley on 17 Mar 2024
Susan,Thank you for taking the time to share your feedback with us. We truly appreciate your input, as it helps us continuously improve our services and facilities.We noticed that you rated your recent stay with us a 3 out of 5 stars, and while we're glad to have hosted you, we're sorry to hear that your experience may not have met your expectations. We strive to provide exceptional service to all our guests, and it's disappointing to learn that we may have fallen short during your visit.We would greatly appreciate any additional insights you can provide regarding your stay. Understanding the specifics of your experience will allow us to address any areas of concern and ensure that future guests enjoy a seamless and enjoyable stay.
Building needs updates, musty smell, needs deep cleaning. Staff was very nice.
michael
Stayed 1 night in Mar 2024
Response from Kenny on 15 Mar 2024
Dear Michael,Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your comments and are pleased to hear that you found our staff to be very nice.We apologize for any inconvenience caused by the condition of our building, including the musty smell and cleanliness issues. Please rest assured that we take your feedback seriously, and we will address these concerns promptly to ensure a more pleasant experience for our guests.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely.Kenneth WalshHotel Management
4/10 Poor
Lora
Travelled with family
11 Mar 2024
Disliked: Property conditions & facilities
A little run down and bathroom was musty
Lora
Stayed 1 night in Mar 2024
Response from Kenny on 13 Mar 2024
Dear Lora,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the condition of your room and the musty bathroom. Please know that we take your feedback seriously, and we will address these issues promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay.Best regards,Kenneth WalshHotel Management
10/10 Excellent
Heather
Travelled with family and small children, Travelled with pets
Dear Heather,Thank you for your kind feedback! We're thrilled to hear that you had a great stay with us and that we were able to accommodate your furry friends as well. We appreciate your support and hope to welcome you back soon for another wonderful experience.With Appreciation,Kenneth WalshHotel Management
To witness the implosion of this hotel is the only reason I would return.
James
Stayed 3 nights in Mar 2024
Response from Kenny on 13 Mar 2024
Dear James,Thank you for your candid feedback. We're sorry to hear that your experience fell short of expectations. We truly value your insights and will use them constructively to improve. Should you decide to return, we'd be grateful for the opportunity to show you the positive changes we are making.Sincerely,Kenneth WalshHotel Managment
Dear Osvaldo,We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable to us, and we will work to improve. Thank you for bringing this to our attention.Sincerely,Kenneth WalshHotel Management
8/10 Good
Thomas
Travelled with family
4 Mar 2024
Liked: Cleanliness, staff & service, amenities
Great service from staff. Loved the breakfast.
Lighting in rooms needs improvement. Very dark even with the shades open.
Thomas
Stayed 3 nights in Feb 2024
Response from Kenny on 13 Mar 2024
Dear Thomas,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the great service from our staff and loved the breakfast offerings. Your compliments mean a lot to us!We appreciate your constructive criticism regarding the lighting in the rooms. Rest assured, we will look into this matter promptly to see how we can improve the lighting to ensure a more comfortable stay for our guests.Once again, thank you for choosing to stay with, and we look forward to welcoming you back for another enjoyable experience soon.Warm regards,Kenneth WalshHotel Management
Room conditions. For the price paid for rooms they shouldn’t have hole in bathtub, rust, frayed carpet and cracks in ceiling. The elevator was out of order for 3 days. Had to haul luggage up stairs.
Would not recommend this place to anyone.
Marlynn
Stayed 4 nights in Feb 2024
Response from Kenny on 13 Mar 2024
Dear Marlynn,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our hotel. It is disheartening to hear that the condition of your room did not meet your expectations and that you encountered issues such as a hole in the bathtub, rust, frayed carpet, and cracks in the ceiling. This is certainly not the standard of quality that we strive to uphold, and we deeply regret any discomfort or disappointment this may have caused you.Regarding the out-of-order elevator, we understand the frustration and inconvenience this caused, particularly when it comes to hauling luggage up stairs. We sincerely apologize for the inconvenience and understand how this would have impacted your overall experience with us.Please rest assured that we take your feedback seriously and will address these issues promptly with our maintenance and housekeeping teams to ensure that such problems are rectified and do not recur in the future. We are committed to providing our guests with a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations on this occasion.We value your feedback as it helps us to identify areas for improvement, and we thank you for bringing these matters to our attention. We hope that you will reconsider staying with us in the future so that we may have the opportunity to restore your faith in our hotel.If you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we would welcome the opportunity to make amends.Thank you once again for sharing your concerns with us. We appreciate your patronage and hope to have the chance to welcome you back in the future for a more enjoyable stay.Sincerely,Kenneth WalshHotel Management
2/10 Terrible
Zachary
3 Mar 2024
Disliked: Property conditions & facilities
Location was close to food and beach. The elevator was broke our whole stay. The shower broke and hot and cold was Mislabeled. Stains all over the carpet. Keycards stopped working
Zachary
Stayed 3 nights in Feb 2024
Response from Kenny on 13 Mar 2024
Dear Zachary,Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that our location near food and the beach added to your convenience.However, we're sincerely sorry for the inconveniences you experienced during your stay, including the issues with the elevator, shower, and keycards, as well as the condition of the carpet. Your comfort and satisfaction are of the utmost importance to us, and we understand that we fell short of providing the seamless experience you deserved.Rest assured, we're taking immediate action to address these concerns and ensure that they're promptly resolved. We appreciate your patience and understanding as we work to improve our services.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,Kenneth WalshHotel Management
Elevator did not work for our entire stay. There was a lot of noise and a weird smell in the lobby.
Ryan
Stayed 2 nights in Mar 2024
Response from Kenny on 13 Mar 2024
Dear Ryan,Thank you for sharing your feedback with us regarding your recent stay. We apologize for the inconvenience caused by the non-functioning elevator and the disturbances in the lobby area.Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Please know that we take your concerns seriously, and we will address them promptly with our team to prevent similar issues from occurring in the future.We appreciate your understanding and patience during your stay, and we hope to have the opportunity to welcome you back for a much-improved experience.Warm regards,Kenneth WalshHotel Management
Dear Trent,We sincerely apologize for any inconvenience caused by the presence of bugs during your stay. Please rest assured that we take this matter seriously and are taking immediate action to address it. Your comfort and satisfaction are of utmost importance to us, and we appreciate your understanding.Sincerely,Kenneth WalshHotel Management
Location is fine. Property is a low 2 star in need to major Reno. Pictures are not current. No towels. Elevator out of service. Dirty.
Padgett
Stayed 2 nights in Feb 2024
Response from Kenny on 13 Mar 2024
Dear Padgett,Thank you for sharing your feedback with us. We apologize for the inconvenience and disappointment you experienced during your stay. Rest assured, we take your comments seriously and will address them promptly with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we appreciate your understanding.Warm regards,Kenneth WalshHotel Manager
Room is ok - updates. Happy dingy and dark. Elevator did not ill - walked up theee flights
james
Stayed 1 night in Feb 2024
Response from Kenny on 13 Mar 2024
Dear James,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your comments about the room and acknowledge your concerns about its lighting and overall ambiance.We apologize for any inconvenience caused by the non-functioning elevator during your stay. We understand that having to walk up three flights of stairs can be inconvenient, and we regret any discomfort it may have caused you.Your feedback is important to us, and we will take it into consideration as we strive to improve our facilities and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Warm regards,Kenneth Walsh
6/10 Okay
Lindsay
26 Feb 2024
Liked: Staff & service
Disliked: Cleanliness
Plumbing on the fritz. Needed to make a maintenance call because of toilet not flushing. Twice, during a one night stay. Otherwise, a nice budget accommodation for short stays. Close to beaches and shopping. The staff like to test your patience if your a noob at LaQuinta. They cater to the older crowd, sure is a preference- for those looking for a low-key spot to crash.
Lindsay
Stayed 1 night in Feb 2024
Response from Arynna Bradley on 26 Feb 2024
Lindsay,Thank you for taking the time to leave us a review on your recent stay here at LaQuinta Inn and Suites. We are saddened to hear you did not enjoy your stay. Certainly, here's a response to the review:Dear [Reviewer],Thank you for taking the time to share your feedback with us. We're pleased to hear that you found LaQuinta Inn and Suites to be a nice budget accommodation, conveniently located near beaches and shopping destinations. Providing a comfortable and enjoyable stay for our guests is our top priority.We sincerely apologize for the inconvenience you experienced with the plumbing issue during your recent stay. Please know that our maintenance team has been notified, to make sure this issue has been taken care of. Regarding your observation about our staff, we appreciate your feedback and will certainly look into any areas where we may be able to improve the guest experience. Our team strives to provide excellent service to all guests. We hope we have the opportunity to welcome you back again in the future.
6/10 Okay
Ben
Travelled with partner
26 Feb 2024
Liked: Cleanliness, staff & service, amenities
Beds were uncomfortable
Ben
Stayed 2 nights in Jan 2024
Response from Arynna Bradley on 26 Feb 2024
Ben,Thank you for sharing your feedback with us. We genuinely appreciate your input as it helps us improve the experience for our guests.We're disappointed to hear that you found the beds uncomfortable during your recent stay. Providing a restful night's sleep is essential to us, and we apologize that we fell short of your expectations in this regard.Please know that we take your comments seriously, and we will look into this matter promptly to ensure that our beds meet the highest standards of comfort for all our guests.We value your business and hope that you will consider giving us another chance to provide you with a more comfortable stay in the future.
P,Thank you for taking the time to leave such a wonderful review. We are pleased to hear that you enjoyed your stay with us. We hope we have the opportunity to serve you again in the future.
The hotel was completely horrible, could not get any one to clean the rooms, never any clean towels, the elevators did for work for 4 days, and the staff did not speak English. Absolutely horrible experience!!!
George
Stayed 6 nights in Feb 2024
Response from Kenny on 13 Mar 2024
Dear George,We're truly sorry to hear about the numerous issues you encountered during your recent stay with us. Please accept our sincerest apologies for the inconvenience caused by the lack of room cleaning, insufficient towels, and the extended downtime of the elevators. Additionally, we apologize if you experienced difficulties communicating with our staff.Providing a comfortable and seamless experience for our guests is our top priority, and we regret that we fell short of meeting your expectations. Rest assured, we take your feedback seriously and will address these issues promptly to ensure a more pleasant stay for future guests.Once again, we apologize for the frustration and inconvenience you experienced. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,Kenneth WalshHotel Managment
Eric,Thank you for taking the time to leave such a wonderful review. We are pleased to hear you enjoyed your stay with us. Here at LaQuinta Inn and Suites we take pride in catering to our guests needs the best way we can. We hope your next stay is right around the corner.
The lobby and the corridors were dark and dingy. The rooms were okay. One helpful person at the front desk, and another who clearly had no idea what they were doing. No indication that they were in training, just rude.
Karen
Stayed 1 night in Feb 2024
Response from Aynna Bradley on 25 Feb 2024
Karen,Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay at LaQuinta Inn and Suites. Your satisfaction is our top priority, and it's disheartening to hear that we fell short of your expectations. We do have several new hires and additional training will be provided where necessary to prevent similar incidents from occurring in the future. We hope we get the opportunity to welcome you back in the future and provide you with a more pleasant stay.
Mardoino,Thank you for taking the time to leave a review on your recent stay here at LaQuinta Inn and Suites. We are thrilled to hear you enjoyed your stay. I will share your kind words with the rest of the staff who I'm sure will be encouraged by your comments. We hope your stay is right around the corner.
Hello Juan,We are so pleased to hear that you enjoyed your stay with us and we look forward to seeing you again soon!Kim
4/10 Poor
Donna
30 Jan 2024
Donna
Stayed 14 nights in Jan 2024
2/10 Terrible
Joseph
28 Jan 2024
The property is run down and smells.The air conditioner was so loud you couldn’t sleep
Joseph
Stayed 3 nights in Jan 2024
Response from Kim on 3 Feb 2024
Hello Joseph,I am saddened to hear that we did not meet your expectations during your recent stay with us. Maintenance was dispatched to check and repair the air conditioner and I thank you for bringing this to my attention. I trust that you alerted the front desk as they are here to make certain that your stay is comfortable.We hope that you give us another opportunity to serve you better.Kim
10/10 Excellent
james
Travelled with group
21 Jan 2024
james
Stayed 1 night in Jan 2024
Response from olga on 27 Jan 2024
Hello James,Thank you for your positive review. Our staff works veryhard to provide our guests with a positive stay.
Hi Christine,Thank you so much for your lovely comment! The staff were be pleased to hear that you found them to be the friendliest! We enjoy our guests and hope to see you again soon.Kim
staff was professional and helpful. room was clean and quiet
Jeffrey
Stayed 1 night in Jan 2024
Response from Kim on 21 Jan 2024
Hi Jeffrey,We are delighted to hear that you enjoyed your stay with us and will certainly share your comments with our staff.We look forward to seeing you again soon.Kim
10/10 Excellent
Bridgette, Bradenton
15 Jan 2024
Bridgette
Stayed 4 nights in Jan 2024
Response from Kim on 21 Jan 2024
Hi Bridgette,We are delighted to hear that you enjoyed your stay with us and look forward to your next visit!Kim
Dear Joseph,We are saddened to hear that your recent visit did not meet your expectations. We hope that you give us another opportunity to serve you better.Kim
WE DID NOT FEEL COMFORTABLE STAYING AT THIS MOTEL. THERE WERE UNDESIRABLE LOOKING MEN HANGING AROUND OUTSIDE THE FRONT OF THE HOTEL. THE ENTIRE PLACE NEEDS TO BE REFURBISHED!! JUST AWFUL!! DO NOT STAY HERE!!
Lori
Stayed 1 night in Jan 2024
Response from Christine (Front desk) on 10 Jan 2024
Thank you for taking the time to give us feedback about your recent stay at La Quinta Inn & Suites of Jupiter. We would like to sincerely apologize for the negative experience you had. We take your feedback very seriously and use it in effort to improve our overall services for our guest.
2/10 Terrible
Holly
31 Dec 2023
Holly
Stayed 1 night in Dec 2023
Response from Christine (Front desk) on 10 Jan 2024
Thank you for taking the time to give us feedback about your stay at La Quinta Inn & Suites. We would like to sincerely apologize for the negative experience you had. We take your feedback very seriously and use it in effort to improve our overall services for our guest.
James,Thank you for take the time to leave a review on your recent stay. We are thrilled to hear you enjoyed your stay. We hope your next stay is right around the corner!
2/10 Terrible
Miguel
Business traveller
26 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old fashioned hotel , cable didn’t work , not smart tvs
Miguel
Stayed 1 night in Nov 2023
Response from Arynna on 30 Dec 2023
Miguel,Thank you for taking the time to leave a review. We are saddened to hear you were not satisfied with your stay. Anytime there is an issue with your cable please contact the front desk. We are here to accommodate you and provide you with a pleasant stay. We hope we have the opportunity to welcome you back again in the future.
Very consistent. Extremely friendly concierge checking in; room was clean, if a little shabby; surprisingly, rooms cleaned on Christmas Day; lights in bathroom area are so dim you can barely see your eyes, much less apply makeup.
Candace
Stayed 2 nights in Dec 2023
Response from Arynna Bradley on 30 Dec 2023
Candace,Thank you for taking the time to leave a review on your recent stay here at La Quinta Inn and suites in Jupiter. Thank you for your detailed feedback. I appreciate your positive remarks about the consistent service and friendly concierge. I’ll ensure to pass along your comments about the room’s cleanliness and the Christmas Day cleaning. I’ll also forward your concern about the dim lights in the bathroom area to our maintenance team for review and improvement. We value your insights to enhance our guests’ experience.
10/10 Excellent
Leslie
25 Dec 2023
Leslie
Stayed 1 night in Dec 2023
Response from Kim on 21 Jan 2024
Hi Leslie,Thank you so much for staying with us and taking the time to share your review. We are so pleased to hear that you enjoyed your recent visit.Kim
10/10 Excellent
dawn
19 Dec 2023
dawn
Stayed 1 night in Dec 2023
Response from Arynna Bradley on 30 Dec 2023
Dawn,Thank you for taking the time to leave such a wonderful review on your recent stay at LaQuinta Inn and Suites in Jupiter. We are thrilled to hear you enjoyed your stay. We hope we have another opportunity to welcome you back for another memorable stay. Thank you for choosing LaQuinta Inn and Suites.
Babette,Thank you for taking the time to leave a review on your recent stay here at LaQuinta Inn and suites in Jupiter. We are thrilled to hear that you enjoyed your stay. We take pride and catering to our guests needs the best way we can. We hope we have an opportunity to welcome you back again and provide you with another memorable stay.
2/10 Terrible
Michelle
14 Dec 2023
Michelle
Stayed 1 night in Dec 2023
Response from Christine (Front desk) on 10 Jan 2024
Thank you for taking the time to give us feedback about your recent stay at la Quinta Inn & Suites. We would like to apologize for the negative experience you had. We take your feedback very seriously and use it in effort to improve our overall services for our guest.
Nancy,Thank you for taking the time to leave us a review. We are thrilled to hear you enjoyed your stay with us. We hope your next stay is right around the corner.
The saying you get what you pay for. The staff here was fantastic and very friendly. The hotel itself nasty. Moldy damaged walls the bathroom was moldy. Disappointing.
Faith
Stayed 1 night in Dec 2023
Response from Kim on 12 Dec 2023
Hello Faith,Thank you for commenting on your recent stay at La Quinta Inn and Suites. I am saddened to hear that you were disappointed with your accommodations, however, I am so delighted that you found our staff to be very friendly. We are updating our property and hope that you give us another opportunity to exceed your expectations.Kim