Property amenity

Reviews of Courtyard by Marriott West Palm Beach

3 out of 5
Courtyard by Marriott West Palm Beach
600 Northpoint Pkwy, West Palm Beach, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 541 out of 1000 reviews" "
Rating 8 - Good. 249 out of 1000 reviews" "
Rating 6 - Okay. 85 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 73 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Magan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, easy check in and checkout.
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Magan, Thank you for being our guest at Courtyard West Palm Beach. We truly appreciate your feedback regarding our check-in and check-out service. It is wonderful to know that our team's efforts left a positive impression on your experience. We look forward to having you as our guest again.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Elroy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Elroy, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Courtyard West Palm Beach. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Sincerely,Alison Brumer,General Manager

8/10 Good

Doug

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again.
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Dear Doug, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard West Palm Beach. We look forward to your return and wish you all the best with your future travels.Sincerely,Alison Brumer,General Manager

10/10 Excellent

shanta

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant and very helpful
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Shanta, Thank you for choosing Courtyard West Palm Beach and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our staff. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future.Sincerely,Alison Brumer,General Manager

10/10 Excellent

Marie-Line

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Mar 2024
Response from General Manager on 12 Apr 2024
Dear Ms. Line, Thank you for sharing your experience with other travelers. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you for taking time out of your day to recognize our efforts! We hope you choose Courtyard West Palm Beach any time your travels bring you back this way.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Christ

Liked: Cleanliness, staff & service, property conditions & facilities
Over all Good costumer service
Stayed 2 nights in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Christ, Thank you for sharing your feedback. It is important for our guests to have a great experience, and we are delighted to know our hospitality and great service exceeded your expectations. We hope you will consider Courtyard West Palm Beach your home away from home when your travels bring you back to the area.Sincerely,Alison Brumer,General Manager

10/10 Excellent

Iain, Daytona Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Lain, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard West Palm Beach; we hope to see you again soon. Sincerely,Alison Brumer,General Manager

8/10 Good

vanessa

Stayed 1 night in Mar 2024
Response from General Manager on 14 Apr 2024
Dear Vanessa, Thank you for your kind rating! We are glad you had such a positive experience during your time at Courtyard West Palm Beach, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Alexandrre, St-Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean, will come back for sure !
Stayed 7 nights in Dec 2023
Response from General Manager on 19 Mar 2024
Dear Alexandrre, We are thrilled to hear that you had such a positive experience at Courtyard West Palm Beach during your stay! Thank you for your kind words about our staff and the cleanliness of our hotel. We are delighted to know that you plan to return in the future. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay.Sincerely,Alison Brumer,General Manager

10/10 Excellent

Tomika

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful the staff at the front desk was was nice and helpful and the room was clean and , the bed was super soft. I also liked how the hotel was 4 mins away from rapid water park.
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Tomika, Thank you for sharing such wonderful feedback on your recent stay with Courtyard West Palm Beach. We are pleased to hear that you loved our well-maintained accommodations and found our front desk associates welcoming and helpful. Additionally, we are thrilled that our convenient location added to the enjoyment of your stay, with its proximity to Rapid Water Park being an additional highlight. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Sincerely,Alison Brumer,General Manager

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking spots were too close someone scratched my rental car.
Stayed 4 nights in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Scott, Thank you for sharing your review with us. We are pleased to see your wonderful rating; however, we are sorry to hear about the incident with your car. Please know that we take accusations of this nature seriously, and we will share your message appropriately as we are committed to enhancing our services on all levels.Sincerely,Alison Brumer,General Manager

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and very accommodating to our family needs.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Maria, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our hospitality. We look forward to seeing you again soon, and we wish you all the best with your travels. Sincerely,Alison BrumerGeneral Manager

4/10 Poor

Josette

Business traveller
Old & dirty surroundings… dirty bathroom floor with tub peeling of old paint… never going back
Stayed 2 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Josette, We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. As we look ahead, your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to South Florida.Sincerely,Alison Brumer,General Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Stephen, Thank you for choosing Courtyard West Palm Beach. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Alison Brumer,General Manager

10/10 Excellent

Anthony, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very clean and the staff very friendly. My only issue was the bad was worn out and was collapsed in the center, like a hole.
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Anthony, Thank you for sharing your experience with us. We are pleased you found our well-maintained property and our associates pleasant. However, we are sorry that you found your mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with Courtyard West Palm Beach again; we are confident you will have the exceptional stay you deserve.Sincerely,Alison Brumer,General Manager

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay. Had a positive experience!
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Colleen, Thank you for sharing your recent stay with Courtyard West Palm Beach. We are thrilled to hear that your short stay was a positive experience! We appreciate your feedback and look forward to the opportunity to welcome you back for another positive experience in the future!Sincerely,Alison Brumer,General Manager

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
My stay here was wonderful and I loved the balcony. I wished they would have had a room available with a fridge and microwave, but with having to book with them short notice it was everything I needed. It's a wonderful place to stay.
Stayed 2 nights in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Jade, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our well-assigned accommodations. We hope to see you again soon, and we wish you all the best with your travels.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, especially mikayla.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Muriel, We appreciate your positive feedback on your stay at Courtyard by Marriott West Palm Beach! It is wonderful to hear that you found our staff, especially Mikayla, to be amazing. We strive to provide excellent service, and it is rewarding to know that our team has made a positive impression on your experience. Thank you for taking the time to acknowledge our staff, and we look forward to welcoming you back for another excellent stay in the future.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quick stay after landing at airport at 12:30 am. Easy ride from airport. Very clean and perfect beds to get some rest.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Lisa, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay with us, despite it being brief. We appreciate your positive comments about the convenience of our shuttle services from the airport and the exceptional cleanliness of our accommodations. Our comfortable beds are also an important aspect of ensuring a restful experience for our guests, and we are glad that you found them to be of high quality. We hope to have the opportunity to host you again in the future for another comfortable stay. Safe travels!Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Yunizet

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. It was super clean and was very quiet. Definitely would stay here again.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Yunizet, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our relaxing rooms and exceptional hospitality. We hope to see you again soon, and we wish you all the best with your travels.Sincerely,Alison BrumerGeneral Manager

4/10 Poor

Jocelyn

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The furniture in the room was old. Dresser drawer fell out. Uber-eats walking around hallways with delivery. Rates too high for condition of property. All Hallways smelled like deodorizer. Staff friendly and accomodating. Left hotel early and checked into new canopy Hilton for $30 more.
Stayed 3 nights in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Jocelyn, Thank you for choosing us for your visit to West Palm Beach. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Additionally, we appreciate your sentiments about pricing and assure you that we take careful consideration to be competitively priced for our area and season. Your feedback is essential as we continually focus on advancing our guest experience. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Alison Brumer,General Manager

10/10 Excellent

Guillermo, coral gables

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was not the nicest... porte cochere was new but rest of the building an older property (elevators, lobby, etc). Rooms and furnishings were adequate and staff super friendly. It met our needs and pricing was good. Location conveniently close to expressway.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Guillermo, We express our gratitude for sharing your experience at Courtyard by Marriott West Palm Beach with us. We are pleased to learn that you found our porte cochere to be in a new condition and that our staff provided super-friendly service. Your satisfaction with the rooms, furnishings, and reasonable pricing is truly heartening. Additionally, we are glad that our location close to the expressway was convenient for you. However, we acknowledge with regret that you were not satisfied with the current state of our property, and it did not meet our high standards. Your honest feedback is highly appreciated, and we will ensure to share it with our team to make improvements in the future. We value your opinion and hope that you will give us another opportunity to make a better impression next time.Sincerely,Alison Brumer,General Manager

10/10 Excellent

Kendal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property very and staff was friendly and helpful
Stayed 2 nights in Feb 2024
Response from General Manager on 10 Feb 2024
Dear Kendal, Your kind remarks about our beautiful property and devoted associates are greatly appreciated. Thank you for this delightful review of our hotel! It was a pleasure hosting you at Courtyard West Palm Beach, and we hope you are already planning another visit our way.Sincerely,Alison Brumer,General Manager

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 6 Feb 2024
Dear Angela, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Courtyard by Marriott West Palm Beach. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Alison Brumer,General Manager

10/10 Excellent

LaFonda, Haines City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property. The parking lot was not cleaned. I got a flat tire by broken gloss in the parking lot. Inside was beautiful.
Stayed 2 nights in Jan 2024
Response from General Manager on 25 Jan 2024
Dear LaFonda,Thank you for taking the time to share your feedback and for giving us a 5-star rating. We are delighted to hear that you love our property and found the interior beautiful. However, we sincerely apologize for the inconvenience you experienced with the parking lot. It's regrettable to hear about the broken glass that led to a flat tire. Please rest assured that we take your concerns seriously, and we will address the issue promptly to ensure a safer environment for our guests. We appreciate your valuable feedback, and we look forward to the opportunity to welcome you back for an even more enjoyable stay.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Gaston

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was what we expected.
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Dear Gaston, Thank you for the wonderful rating. We are thrilled we met your expectations for a fantastic stay at Courtyard West Palm Beach. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Alison BrumerGeneral Manager

2/10 Terrible

Kim

Stayed 4 nights in Dec 2023
Response from General Manager on 19 Jan 2024
Dear Kim, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I was not feeling well upon arrival and the front desk clerk was very kind and understanding. Quick and effective during check-in.
Stayed 3 nights in Jan 2024
Response from General Manager on 17 Jan 2024
Dear Mary, Thank you so much for your kind review. We are glad that everything went well during your stay and that our quick check-in made added convenience to your visit. Thank you for choosing Courtyard West Palm Beach, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean property.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Jan 2024
Dear Cassandra, Thank you so much for your kind words about Courtyard West Palm Beach! We are thrilled to hear that you found our hotel exceptionally clean during your stay. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

denise

Response from General Manager on 17 Jan 2024
Dear Denise, It is wonderful to know you enjoyed everything about your time at Courtyard West Palm Beach and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Rolando, Niantic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed and pillows
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Rolando, Thank you for sharing about the excellent experience you had with us at Courtyard West Palm Beach. It is always great to read how pleased our guests are with their accommodations. We strive to provide comfortable bedding, clean and quiet rooms, along with many valued amenities. Our housekeeping team has a great passion for what they do, and we will enjoy sharing your feedback with them. Thank you again, and we look forward to having the opportunity to have you back the next time you are in the West Palm Beach area.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Kenneth

Liked: Amenities
Check-in is a breeze🌺
Stayed 1 night in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Kenneth, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We look forward to seeing you again soon at Courtyard West Palm Beach.Sincerely,Alison BrumerGeneral Manager

4/10 Poor

Eduardo

Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Eduardo, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Alison BrumerGeneral Manager

8/10 Good

Esaie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Lots of parking spot. Great staff
Stayed 2 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Esaie, Thank you for being our guest at Courtyard West Palm Beach. We are pleased to know you had an excellent stay and liked our parking and that our devoted associates helped to make your visit memorable. They continually strive to provide exceptional service, down to the smallest detail, and we will enjoy sharing your kind remarks with them. We appreciate the review and look forward to having you as our guest again.Sincerely,Alison BrumerGeneral Manager

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
I asked for a list of places to eat close by. The two within walking were not on the list. All on the list were probably high end.
Stayed 1 night in Jan 2024
Response from General Manager on 11 Jan 2024
Dear Tom, Thank you for reviewing your stay at Courtyard West Palm Beach. From the rating, it seems, your overall time with us was comfortable; however, we regret if we missed providing the complete information you were looking for and any inconvenience this caused. We will share your feedback appropriately, as we are always looking for the ways to improve our guest experience. Thank you again, we look forward to welcoming you back.Sincerely,Alison BrumerGeneral Manager

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and safe
Stayed 1 night in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Christine, Thank you for rating your pleasant experience at Courtyard West Palm Beach. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Fazliddin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Fazliddin, Thank you for being our guest and for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure accommodating you at Courtyard West Palm Beach; we look forward to welcoming you back again.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Mihnea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and nice place.
Stayed 9 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Mihnea, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Courtyard West Palm Beach. We look forward to your return and wish you all the best with your future travels.Sincerely,Alison BrumerGeneral Manager

8/10 Good

Juliana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 9 Jan 2024
Dear Juliana, Thank you for choosing Courtyard West Palm Beach. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Kenyetta

Response from General Manager on 10 Feb 2024
Dear Kenyetta, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard West Palm Beach; we hope to see you again soon. Sincerely,Alison Brumer,General Manager

8/10 Good

Vasilios

Stayed 2 nights in Dec 2023
Response from General Manager on 5 Jan 2024
Dear Vasilios, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at Courtyard West Palm Beach. We look forward to welcoming you back on your next visit.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Lynne

Liked: Amenities
Stayed 1 night in Dec 2023
Response from General Manager on 5 Jan 2024
Dear Lynne, We are delighted you enjoyed your stay at Courtyard West Palm Beach. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to West Plam Beach.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Nadia

Stayed 1 night in Dec 2023
Response from General Manager on 20 Jan 2024
Dear Nadia, Thank you for the high rating. We are thrilled we met your expectations for a fantastic stay at Courtyard West Palm Beach. We hope to have the pleasure of doing so again on your next visit to West Palm Beach.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 7 nights visiting family over Christmas. Hotel was terrific- staff friendly and pool area was great - we made lots of use of it! We would stay again for sure if we are in area again!
Stayed 8 nights in Dec 2023
Response from General Manager on 31 Dec 2023
Dear Anna, Thank you for staying at Courtyard West Palm Beach and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Happy Holidays and Happy New Year!Sincerely,Alison BrumerGeneral Manager

4/10 Poor

Jill

Stayed 1 night in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Jill, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Alison BrumerGeneral Manager

8/10 Good

Walter Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 27 Dec 2023
Dear Mr. Lee, We appreciate you taking the time to leave your kind rating for Courtyard West Palm Beach. Your feedback is essential to us, and it is a pleasure to know you enjoyed all that we have to offer. We hope to see you again on your next visit to Florida. Happy Holidays and Happy New Year!Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel was great. Well organized and friendly. Bar tender and food was good but pricey which is typical for the very $$ area. Hotel lodging prices were good for the area. However, do wish it was more centrally located to the downtown Clematis St / Rosemary St but you get the location you pay for. Only note id make is the gym could use a cleaning and minor updates. Could use some wipes for the equipment. Good hotel spot for a weekend in West Palm.
Stayed 2 nights in Dec 2023
Response from General Manager on 25 Dec 2023
Dear Andy,Thank you for taking the time to share your detailed feedback of your stay at Courtyard by Marriott West Palm Beach with us. We are thrilled to hear that you found our staff and hotel to be great, well-organized, and friendly. It is wonderful that you enjoyed the bar and food, even though you noted the prices, which is expected in a vibrant area. We appreciate your acknowledgment of the reasonable lodging prices for the area. However, we understand your wish for a more central location to downtown Clematis St/Rosemary St. We value your input, and your comment about the gym is duly noted. We will certainly look into improving the cleanliness and updating the equipment, including providing wipes for our guests' convenience. We are delighted that you consider our hotel a good spot for a weekend in West Palm. We look forward to welcoming you back for another positive experience in the future. Thank you for choosing to stay with us.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 25 Dec 2023
Dear Melissa,We sincerely thank you for taking the time to share your generous rating about your recent stay at the Courtyard by Marriott West Palm Beach. Your feedback is highly valued and we are glad to hear that you enjoyed your stay with us. We appreciate your business and look forward to the opportunity to welcome you back in the future.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Valarie

Stayed 1 night in Dec 2023
Response from General Manager on 25 Dec 2023
Dear Valarie,On behalf of our team at Courtyard by Marriott West Palm Beach, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to West Palm Beach.Sincerely,Alison BrumerGeneral Manager

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sincerely, Alison Brumer General Manager on 19 Dec 2023
Dear Terence, We are thrilled you had an excellent stay at Courtyard West Palm Beach, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.