The staff was friendly and helpful, although the lady working on my last night started arguing with me about paying council tax agin when I had already paid them. I politely responded that I had paid all fees upon my check in (as the receptionist asked me to do) so it wasn’t nice to be questioned aggressively when I already had told the lady I’ve paid. She insisted she would have to double check but couldn’t be bothered to call me back to let me know that I was right.
It’s a beautiful hotel in general but in the most dodgy area. I felt unsafe in the evenings and stared at walking past big groups of people hanging about in the square outside. If you want peace and quiet, this is not the hotel for you. I couldn’t sleep at night, nor could I nap during the day. Not only are the walls so thin you can hear you neighbors breathe (literally), there are children outside playing football until late and shouting and screaming men all night. You’ll hear music playing in passing cars and there may even be a club somewhere nearby.
Breakfast was ok, a Sicilian section with cakes and a European / American section too. I was looking forward to Italian coffee but it was watered down and diluted to serve more people.
Don’t mean to sound too negative, but just disappointed with the expectations I had.
They booked me a cab upon my checkout, which was nice and smooth to leave early in the morning as I had a train to catch.