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Reviews of Hotel Vecchio Borgo

4 out of 5
Hotel Vecchio Borgo
Via Sella Quintino 1/7, Palermo, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 114 out of 318 reviews" "
Rating 8 - Good. 126 out of 318 reviews" "
Rating 6 - Okay. 56 out of 318 reviews" "
Rating 4 - Poor. 13 out of 318 reviews" "
Rating 2 - Terrible. 9 out of 318 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two days in Palermo
Our stay was ok, location was in old area, a bit far from attractions, room was tight, clean, staff was ok.
Stayed 1 night in Dec 2023
Response from Martina on 13 Feb 2024
Dear Elias,thank you for your feedback; we will treasure your comment in order to keep improoving ourselves! We are glad to read that you've enjoyed our staff and cleanliness.Hoping to welcome you again in the futureBest regards

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Martina on 13 Feb 2024
Thank you for your positive feedback!

10/10 Excellent

Nirupan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfectly located next to the historic old town, but misses the cheesy tourist strip. The neighborhood and surrounding streets have a lot of bars and restaurants that serve locals (no english on menus) and is very lively on weekends. The receptionist and staff at hotel are polite and friendly and give good suggestions on places to visit. The wifi was quick and room spacious and clean
Stayed 7 nights in Dec 2023

8/10 Good

SERGIO E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Martina Mancuso on 29 Oct 2023
Gentile Sergio, la ringraziamo per averci scelti e per il tempo dedicato a condividere il Suo feedback!Sperando di poterle dare nuovamente il benvenuto in città porgiamo,Cordiali saluti

8/10 Good

Stuart

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than happy
Position - convenient Staff - fantastic Room - small but spotless and comfortable. I only stayed one night, which isn’t enough fora full picture but Margaretta on reception was a star.
Stayed 1 night in Oct 2023
Response from Martina Mancuso on 18 Oct 2023
Dear Stuart, thank you for choosing us and for this amazinbg feedback! We are glad to know that all went smoothly and that our services wew to your liking!Hoping to welcome you again as our kind guest we send ourBest regards

8/10 Good

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, very convenient and walkable. Close to public transportation. Air conditioner in the room stopped working after 2 days and at night was impossible to sleep, very noisy neighbourhood! Staff were nice.
Response from Martina Mancuso on 24 Sept 2023
Dear Tatyana, thank you for your positive feedback!We are glad to know that most of our services were to your liking and we apologize for the inconvenience had with the air conditioning; we've already solved the problem! Hoping to welcome you again for a next stay in the cityBest regards

10/10 Excellent

Christina

Stayed 2 nights in Jul 2023
Response from Martina Mancuso on 17 Jul 2023
Dear Christina, thank you for the positive feedback!We are glad everything went smoothly!Best regards

2/10 Terrible

Nicholas, London

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We strongly believe that Expedia should no longer be listing this hotel. It is located in a very unpleasant and dirty area, is very shabby and poorly cared for. The room we were given was one of the "01" numbered rooms, that are right next to a very noisy old lift. They said they couldn't move us as they were totally full, but later in the evening we started hearing dripping water inside the room from the ceiling (not sure if this was from the air conditioning or from a bathroom on the floor above) and they eventually but reluctantly agreed that the room was unfit and that they would move us to a sister hotel (The Garibaldi) the following morning. The Garibaldi was fine, but the Vecchio Borgo is not of the quality one expects to find listed on Expedia
Stayed 3 nights in May 2023
Response from Martina Mancuso on 25 May 2023
Dear Nicholas, we truly apolozie for the unpleasant situation that you’ve experienced. There was a problem with your room, which was something unforeseen and unexpected so we’ve tried our best to solve the problem in the shortest amount of time. Given the fact that the matter happened late in the evening, it wasn’t easy for us finding you an alternative and we’ve handled the situation to the best of our ability given the circumstances. We try our best to satisfy all guests but the unexpected can happen; we apologize if this time our work was not enough and we hope to welcome you again as our kind guest in the future in order to regain your trust; in the meantime we send ourBest regards

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Beautiful room with lovely balcony and city views. Great location and easy parking on street nearby. Friendly hotel with character. Great value.
Stayed 1 night in Mar 2023
Response from Martina Mancuso on 28 Mar 2023
Dear Katie, thank you for choosing us and for the time spent writing this amazing feedback!We are glad to know that everything went good and that our services were up to your expectations and able to make your stay even more comofrtable!We hope to receive you again as our kind guest for a next vacation in the city we offer,Best regards

10/10 Excellent

Ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always someone that spoke English. The room was a bit small, but comfortable enough. Ample breakfast!
Stayed 3 nights in Jan 2023
Response from Martina Mancuso on 31 Jan 2023
Dear Ted, thank you for choosing Hotel Vecchio Borgo for your stay in Palermo and for the time spent sharing this feedback. We are glad to know taht everything was good and that our services wew apprecciated and to your liking!We hope tpo receive you soon again as our kind guest and in the meantime we offer,Best regards

10/10 Excellent

Brintha

Stayed 3 nights in Jan 2023
Response from Martina Mancuso on 31 Jan 2023
Dear Brintha, thank you for choosing Hotel Vecchio Borgo for your stay in Palermo and for the time spent sharing this feedback. We are glad to know taht everything was good and that our services wew apprecciated and to your liking!We hope tpo receive you soon again as our kind guest and in the meantime we offer,Best regards

6/10 Okay

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was excellent. One of the best we have had in Europe. I am fairly thin but i could hardly turn around in the shower. There was inadequate places to park.
Response from Martina Mancuso on 11 Nov 2022
Dear Lynn, thank you for choosing Hotel Vecchio Borgo for your stay in Palermo and the time spent writing this review. We are glad to know that most of our services were to your liking, such as breakfast!Our staff is always available for any need/doubt so they would have been more than happy to check if available an upgrade. We hope to receive you again as our kind guest in the future and in the meantime we offer,Best regards

4/10 Poor

Dmitry, Potomac

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is most likely motel not a 4*hotel, do not be foolish. Everything is dirty, rooms are dated, beds are awful and bedding is old and terrible in terms of comfort. Bathroom is old and dirty with 24”x24” (!!!!!!) shower stall. Do not recommend!!!!!!
Stayed 1 night in Mar 2022

6/10 Okay

Alexa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2021

6/10 Okay

Jason

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Nice staff, nice breakfast, crummy room
Front desk staff was very nice and welcoming. Breakfast was included in our room price and a very good continental spread. Coffee was delicious. Room was very disappointing. Double bed was two twins pushed together (very normal for Europe) but one of the twin mattresses was comfortable and the other was like sleeping on a hard board with springs in your back. The room was cold and the heating didn't work well, and there wasn't a lot of bedding. (We did receive extra blankets when requested. Pillows too, because they were all so flat and felt like stone). Room was incredibly small for a triple even by European standards. Bathroom was nice with nice toiletries provided. We travel a lot in Europe as a family and were disappointed by this room. As stated, staff was wonderful, breakfast was good, but the room itself was a big let down.
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I had sent an email the previous day explaining a late check in but didnt get a response. When we arrived they said there was no room available due to a hydraulics problem. So they had booked us at ibis. This was fine and they paid the cab but they said they had contacted me and they hadn't
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Definitely not a 4 star hotel. Friendly staff. Adequate just
Stayed 5 nights in Oct 2019

8/10 Good

john

Liked: Cleanliness, staff & service
Good location for exploring the city centre
Great staff and location. Rooms were very clean if a bit basic. Street noise was loud at times.
Stayed 4 nights in Sep 2019

8/10 Good

Odeta,Thomas, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to the center and was worth to stay in this hotel and visit Palermo City I recommend this hotel for all travelers.The price was right and worthy
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location, nice staff, good room; square outside the hotel gets very busy at night
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
The streets outside were so loud that even with the windows and shutters closed you had to wear earplugs just to sleep. There is a bar next door where people were singing in the streets plugged into a speaker system. The bed was also rock hard, the lift was slow and on the verge of breaking, and the hotel was pretty basic all around. The positive is that the bathroom was ok and it's fairly close to the centre, but still a 5 or 10 minute walk
Stayed 2 nights in May 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel directly on the beach
In the beginning of April the place was deserted. The room was clean but sober in comfort. Have seen better bedding. Internet worked perfectly. Breakfast was pleasant and some hot items were available. The diner was tasty and very affordable for a 3-course menu at € 20.-.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the port. It is a bit far from the old town but walkable. Clean and comfortable room. My only complain is that the shower area is a bit small given that the whole bathroom is quite big. A good spread for breakfast.
Stayed 2 nights in Apr 2019

8/10 Good

Barbara, Kingston, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was difficult to find. The parking was just in front of the hotel. We picked it since it was close to the port and we were taking the ferry the following day. The staff were very helpful.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
:/
The staff was friendly and helpful, although the lady working on my last night started arguing with me about paying council tax agin when I had already paid them. I politely responded that I had paid all fees upon my check in (as the receptionist asked me to do) so it wasn’t nice to be questioned aggressively when I already had told the lady I’ve paid. She insisted she would have to double check but couldn’t be bothered to call me back to let me know that I was right. It’s a beautiful hotel in general but in the most dodgy area. I felt unsafe in the evenings and stared at walking past big groups of people hanging about in the square outside. If you want peace and quiet, this is not the hotel for you. I couldn’t sleep at night, nor could I nap during the day. Not only are the walls so thin you can hear you neighbors breathe (literally), there are children outside playing football until late and shouting and screaming men all night. You’ll hear music playing in passing cars and there may even be a club somewhere nearby. Breakfast was ok, a Sicilian section with cakes and a European / American section too. I was looking forward to Italian coffee but it was watered down and diluted to serve more people. Don’t mean to sound too negative, but just disappointed with the expectations I had. They booked me a cab upon my checkout, which was nice and smooth to leave early in the morning as I had a train to catch.
Stayed 4 nights in Sep 2018

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory, but nothing memorable.
Good price and fairly good location, but slightly lacking in comfort. Air conditioning was very weak and slow; one day it wasn't working at all, and upon enquiry at reception I found they'd switched the air con off completely in our room. Shower was also miniscule despite a large bathroom. Wifi was also very poor - no better than using mobile data. Nonetheless, staff were welcoming and helpful.
Stayed 3 nights in Jul 2018

8/10 Good

Georgi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, convinient location, nice Breakfast
The hotel staff is amazing, very helpful and they do everything to make your stay better. Unfortunately during the weekends is almost imposible to sleep before 2-3 am, because of the bars nearby and particularly noisy teens out there who listen to abnormally high music from their cars and bicycles...
Stayed 5 nights in Jul 2018

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved being part of local life.
Stayed 7 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Kind front desk employees but too loud
The front desk was very helpful and kind, it's evident that they want you to have a great stay. However, the all-hours-of-the-day noise in front of the hotel is pretty hard to ignore, and the shower had mold. I wore earplugs to bed and still heard the loud music out front. It was a strange neighborhood to be in as a tourist...it's a deserted area of town so don't plan on a lot of food or shop options. Also, it's a good 15 min walk to the historical center (through a bit of a seedy neighborhood to get there), so it really wasn't a convenient location for our short visit.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable stay
Good location close to the center. A very comfortable stay. The staff courteous and reliable. The hotel services high quality. I surely recommend a stay there.
Stayed 1 night in Jul 2017

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real local find
Great service and super breakfast. Got to check in ahead of time. The local area was buzzing with real locals so just perfect for us. No pretense here. Only quibble would be the shower which was fine for us as we are of slender build but not for those of a heftier build will have trouble.
Stayed 1 night in Jun 2017

10/10 Excellent

mike, somerset, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value hotel
Proximity to city centre and attractions is excellent. Staff and breakfasts delightful. Only issue is noise from nearby piazza, especially at weekends. Hope

8/10 Good

Zulf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful stay
I had a relaxing time. The view from my room is breath taking. It is very commutable from water area and main market. I didn't need any taxi to go anywhere it was very near to main city area.

4/10 Poor

Marlin, New Rochelle. NY

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good Hotel in Low Class Area
The hotel itself was fine, but the neighborhood was low class. The street was noisey until 5:00am with children playing, young adults playing music and arguing.

8/10 Good

Stephen, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palermo
Good stay, location looks a bit "scruffy" on first arrival but after staying at another hotel in Palermo on the way back (Hotel Columbia - DO NOT GO!!!) & seeing that in general Palermo is not a clean city I realise we got lucky here. Breakfast is a bit blah, but that's the continent for you - no hot morning meals. I would stay here again as the staff were nice & the rooms good & the hotel clean. It is loud on a Friday night - but it's the city centre, what do you expect!

8/10 Good

Alan S.

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel short stay
Really pleased with our stay in the hotel although the hard bed gave the wife backache. We were staying in the location as we had a family wedding on the Saturday. The local atmosphere, shops & bars were great fun and we enjoyed just being there. Sunday gave us chance to take a trip to Erice where we took the cable car ride to experience the magnificent views, had a lovely meal in one the local resturants and got lost in the maze of alleyways. Overall really enjoyed our stay in Sicily.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. Comfortable room. Hotel staff very pleasant and helpful. Good breakfast

10/10 Excellent

lukas, POLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good location!
Very good location, clean! Friendly staff and tasty breakfast buffet. We got a nice room on top floor with the view on mountain. Only one little thing I didn't like was VERY small shower! Never seen such a small one ;)

6/10 Okay

Javo

Liked: Cleanliness, staff & service
Very good for the price
The hotel is good, It is not four stars, but it is a good hotel, the staff is really kind and helpful, the breakfast is really good.

8/10 Good

D, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for exploring Palermo
Vecchio Borgo was a fantastic base for visiting Palermo- close to transport links and the Via Roma, opposite a little gelato shop and staff that were among the most friendly and helpful people we encountered in Palermo. Special mention to Alessandro the concierge- he was nearly always at the desk during our stay, and provided much appreciated advice, assistance and patience. The shower in our room was a little tricky (too narrow a cubicle and too little water pressure for enjoyable showering, though perhaps this is standard on the 6th floor?), but was cleaned on a daily basis by quick and cheerful staff.

6/10 Okay

Over 50 couple

Liked: Cleanliness, staff & service
Not bad
Not bad for money. Near old city and bus stop for airport bus which is just over 6 euros. Downside is very loud live pop music on nearby until early hours of morning! Not 4 star according to UK standard.

8/10 Good

ilya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

lar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Tourist, London

Liked: Staff & service, room comfort
Helpful staff
Not in prime position, ok if you know your way around. But surrounding neighbouhoods are not for the regular tourist. The service was excellent, and the rooms were pretty and large. Shower facilities were very good and an effective climate control system in the room. Good range of free channels on tv, was perfect hotel to use as just a place to sleep as I explored the city for a week. Gaia was a very helpful receptionist who advised me best on the city and provided maps!

10/10 Excellent

Garry, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property
This is an excellent property with everything you need. The staff could not have been more helpful. Lively neighbourhood. Excellent brekky. 400m to bus.

8/10 Good

mid 60's, Pennsylvania, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for ferry passengers
Very comfortable hotel with an excellent breakfast. Comfortable beds. Convenient location. We arrived by ferry and walked to the hotel from the port. It is also close to the starting point for the Hop-On Hop-Off tour bus and nice restaurants. Within a reasonable walk to the Vuccheria market in the old part of town. I would recommend this hotel.

8/10 Good

stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Heat seeker.

Liked: Cleanliness, staff & service, room comfort
Good central convenient location
Clean hotel, good value, central location and friendly helpful staff. Local area superficially gruppy with litter lying around but worth exploring the local markets and piazzas, especially at night when the locals take to the streets for beers, coffees and socialising. Good fun.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to the centre
overall I was satisfied and I enjoyed my 3 nights at the hotel