Thank you for sharing your feedback, even though we're sorry to sense that your experience fell short of expectations. We strive to provide the best service possible and regret any disappointment. We hope to have the opportunity to welcome you back in the future and turn your experience around.

Grazie per la tua recensione eccellente! Siamo felici che tu abbia apprezzato il tuo soggiorno presso il nostro hotel. Speriamo di darti il benvenuto di nuovo presto!

We greatly appreciate your excellent rating! We're delighted to hear you had a fantastic experience during your stay. We look forward to the opportunity of welcoming you back soon!

Dear Richard,thank you for sharing your experience. We understand your concern about the parking situation. Nevertheless, in city centers, parking can be limited, and we strive to find the best solutions for our guests. We regret any inconvenience this may have caused. Your feedback is valuable to us as we aim to improve our services. We hope to welcome you back for a new and better stay in the future and send you our very kindest regards.Giulia Briguglia

Dear Regina,thank you for your kind words! We're delighted that your Easter stay was memorable, especially for your children. We sincerely apologize that the breakfast service didn't meet your expectations. Please know that we strive to source only the finest produce and uphold high service standards. Your feedback is invaluable, and we'll work diligently to enhance our offerings. We hope to have the chance to welcome you back for an even better experience in the future!With my kindest regards,Giulia Briguglia

Dear Christa,Thank you for the top rating! We're delighted you enjoyed your stay. Looking forward to welcoming you back soon!With my kindest regards,Giulia Briguglia

Dear Guest,Thanks for the excellent review! We are delighted you enjoyed the central location and the cozy, vibrant atmosphere. Looking forward to welcoming you back!Best,Giulia BrigugliaSales & Marketing Manager

Dear Marco,Thank you for your wonderful review! We're delighted to read that you enjoyed our hotel's proximity to the beautiful Politeama theater and square. It's great to know that you enjoyed our rooms and that our staff was friendly and helpful. We're glad you appreciated the dining opportunities and transportation options in the surrounding area.Your recommendation means a lot to us! We look forward to welcoming you back for another excellent stay.Best regards,Giulia Sales & Marketing Manager

Dear Michael,we are truly grateful for this amazing review and so glad to read how much you have enjoyed your stay with us. Thank you for complimenting the room comfort and the property great location.We will be looking forward to having you back as our guest on the occasion of your next stay in Palermo! With my very kindest regards,Giulia Briguglia

Dear Ray,Many thanks for your fantastic review! We're thrilled to learn that you had a wonderful experience at our hotel. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another outstanding stay.Kind regardsGiulia Briguglia

Dear Guest,thank you so much for choosing our property for your recent stay. We are delighted that you have enjoyed your stay experience and grateful about this amazing review.We will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo. With our very kindest regards,Giulia Briguglia

Dear Andres,thank you very much for sharing this good review about your recent stay experience and your opinion on how to improve our services. Our sweet and savory breakfast combines the best Sicilian delicatessen and the best-loved international options - being a much appreciated service so far by the vast majority of our guests.We are sure there is always room for improvement and would like to thank you for your review.With my very kindest regards,Giulia Briguglia

Dear Guest,thank you so much for choosing our property for your recent stay. We are delighted that you have enjoyed your stay experience and grateful about this amazing review.We will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo. With our very kindest regards,Giulia Briguglia

Dear Michael,thank you so much for choosing our property and sharing this excellent review. We truly look forward to welcoming you back as a guest to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear John,thank you for choosing our hotel for your recent stay and sharing this very good review.We will be delighted to further welcome you to our property on the occasion of a new stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear Mario,thank you very much for choosing our property and for sharing this very good review. We are delighted that you have appreciated the cleanliness of rooms and our amazing rooftop lounge - we can understand how the view can easily surpass in enjoyment our delicious home-baked pastries and local cheese, among the other produce served!We will be looking forward to welcoming you to our property on the occasion of a future stay in Palermo and in the meanwhile we send you our very kindest regards.Giulia BrigugliaSales & Marketing Manager

Dear Guest,we appreciate and respect every feedback, still we believe that there are some aspects of this review we need to clarify for the sake of future guests. The "overused" hotel furniture and finishing, including the suite you have been staying in, are either original and restored XX century antiques or brand new design pieces, as the property was completely refurbished in 2022. The "terribly painted" floor was realized in 2022 with top quality resins.We wish to thank you for the time taken in sharing this feedback and the opportunity it gave to highlight some of the aspects of the hotel décor and architectural project.With our very kindest regards,Giulia Briguglia

Dear Raymond,thank you for sharing this excellent review! We are delighted that you enjoyed the hotel location, rooftop bar and great restaurants nearby! We look forward to welcoming you back on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia Sales & Marketing Manager

Dear Guestthank you very much for choosing our property on the occasion of your recent stay in Palermo.We are delighted that your stay was in line with your expectations and hope to welcome you back on the occasion of a future stay in our city!With my very kindest regardsGiulia Briguglia

Dear Pasquale,thank you very much for choosing our property and for sharing this amazing review. We will be looking forward to welcoming you back as a friend on the occasion of your next stay in Palermo!With my kindest regards,Giulia BrigugliaSales & Marketing Manager

Dear Rick,thank you for sharing this excellent review!We are delighted that your stay experience exceeded your expectations and look forward to welcoming you back on the occasion of your next stay in Palermo.With my very kindest regards,Giulia BrigugliaSales & Marketing Manager

Gentile Ospite,ti ringraziamo di avere scelto il nostro hotel in occasione del tuo soggiorno a Palermo e di avere condiviso questa ottima recensione! Speriamo di avere presto nuovamente l'occasione di averti nostro ospite e nell'attesa ti inviamo i nostri più cordiali saluti,Giulia BrigugliaSales & Marketing Manager

Caro Ospite,siamo molto felici di questa eccellente recensione sulla sua esperienza di soggiorno! Speriamo di avere presto l'occasione di darle il benvenuto in struttura per il suo prossimo soggiorno, con i nostri più cordiali salutiGiulia Briguglia

Dear Anthony,thank you for sharing this excellent review!We are delighted that your stay experience exceeded your expectations and look forward to welcoming you back on the occasion of your next stay in Palermo.With my very kindest regards,Giulia BrigugliaSales & Marketing Manager

Dear Anum,thank you very much for choosing our property for your recent stay - we are delighted that your experience went well beyond your expectations and that you have shared this amazing review.We will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo!With my very kindest regards,Giulia BrigugliaSales & marketing Executive Hotel Plaza Opéra

Dear David thank you very much for sharing your great stay experience! We will be delighted to welcome you back on the occasion of your next stay in Palermo.With my kindest regards,Giulia BrigugliaSales & Marketing ManagerHotel Plaza Opéra

Dear Hannahwe are very happy that you had such a great stay with us and that your experience went beyond expectations!We will be looking forward to welcoming you back to our hotel on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Brigiglia

Dear Jeremy,we are delighted that your stay has exceeded expectations! Thank you for this excellent review, we will be looking forward to welcoming you to our property on the occasion of your next stay in Palermo!With our kindest regards,Giulia Briguglia

Dear Christina,thank you for sharing this amazing review!We will be looking forward to welcoming you back to our hotel on the occasion of your next stay in Sicily!With our very kindest regards,Giulia Briguglia

Dear Jens,thank you very much for sharing this very good review! We are delighted your stay matched your expectations.We will be looking forward to welcoming you back as our guest and in the meanwhile would like to send you our very kindest regards,Giulia Briguglia

Dear Jens,thank you very much for sharing this amazing review! We are delighted your stay surpassed your expectations.We apologize for the inconvenience you may have experienced with the air conditioning, we take all possible steps to avoid distruptions in such essential services and can ensure every room is functioning correctly.We will be looking forward to welcoming you back as our guest and in the meanwhile would like to send you our very kindest regards,Giulia Briguglia

Dear Mr Nassim,we are very sorry to read that you define your stay with us a "terrible experience" for reasons that seem to be different from our standards and services. You were very precisely informed upon check-in by our Front Desk Officer about our parking garage fees and have been since then using this service during your stay . You might of course have misunderstood this information during check-in, but that is very far from accusing a property to charge hidden costs. Thanking you for the opportunity to share our point of view, we send you our very kindest regards.Giulia BrigugliaSales & Marketing ManagerHotel Plaza Opéra

Dear Martynwe are so happy you have loved the hotel location!Thank you so much for sharing this great review!With our best regards,Giulia Briguglia

Dear Sherif and Poe,thank you for sharing this review!We are very happy that your stay experience has exceeded you expectations!With our very kindest regards,Giulia Briguglia

Dear Jennathank you for sharing this excellent review!We will be looking forward to welcoming you bck to our hotel on the occasion of your next stay in Palermo!With my kindest regards,Giulia Briguglia

Dear Suzannethank you so much for your review and for appreciating every aspect of your stay! We will be delighted to welcome you back at Hotel Plaza Opéra!With our kindest regards,Giulia Briguglia

Dear Rufus,we are truly delighted that your stay experience was excellent! Thank you for sharing this review! We will be looking forward to having you back to our property on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear Marcellothank you so much for such an excellent review!We are delighted that your stay experience exceeded your expectations and will be looking forward to welcoming you back to our property on the occasion of your next stay in Palermo.With my kindest regards,Giulia Briguglia

Dear Rami,thank you very much for sharing this good review!We are sorry to hear that our breakfast based on fresh, local produce and served in our amazing rooftop lounge did not match your expectations!We look forward to welcoming you again to our hotel on the occasion of your next stay in Palermo.With my very kindest regards,Giulia Briguglia

Dear Jillian,thank you very much for this amazing review. We are delighted that you have appreciated your stay with us and will be looking forward to welcoming you back!With my kindest regards,Giulia Briguglia

Dear Jamesthank you very much for choosing our hotel and sharing this review. We look forward to welcoming you back to our property on the occasion of a future stay!With my very kindest regards,Giulia Briguglia

Dear Jamie,we are truly delighted that your stay with us went well beyond your expectations and that you would choose us again on the occasion of a new stay in Palermo!We'll be looking forward to welcoming you back!Best regards,Giulia Briguglia

Dear Ms Birdwellsuch a pleasure to read your stay was a true success and that you have enjoyed our property and service! Thank you for recommending this property to friends travelling to Sicily, we'll be looking forward to welcoming you back!Best regards,Giulia Briguglia

Dear Gaylethank you very much for your amazing review!We are delighted your stay experience exceeded your expectations!We look forward to welcoming you back to our property on the occasion of your next stay in Palermo!With our kindest regards,Giulia Briguglia

Dear Kevinthank you very much for choosing our hotel and sharing this very good review. We look forward to welcoming you back to our property on the occasion of a future stay!With my very kindest regards,Giulia Briguglia

Dear Lucythank you very much for choosing our property for your recent stay in the city! We are delighted that you have fully enjoyed it!We will be looking forward to welcoming you back on the occasion of your next stay and in the meanwhile we send you our very kindest regards.Giulia Briguglia

Dear Frank, thank you for this amazing review!We are delighed that you have truly enjoyed your stay and hope to welcome you back to our property on the occasion of your next stay in Palermo.With my kindest regards,Giulia Briguglia

Dear Nancy,we are delighted that you have truly enjoyed your stay with us and shared this amazing review!We hope to welcome you back to our property on the occasion of your next stay in Palermo.With our very kindest regards,Giulia Briguglia