Exterior
Check availability

Reviews of Kingsgate Hotel Autolodge Paihia

3.5 out of 5
Kingsgate Hotel Autolodge Paihia
104 Marsden Road, Paihia

Reviews

8.6

Excellent

Rating 10 - Excellent. 443 out of 1001 reviews" "
Rating 8 - Good. 394 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to restaurant blocked off and alternate access via pool needed in th rain
Stayed 2 nights in May 2024

8/10 Good

Adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced and super comfortable beds!
Stayed 4 nights in May 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, simple but nice. Great location.
Response from Kingsgate Paihia on 15 May 2024
Thank you for your feedback! Hope to welcome you again soon

10/10 Excellent

Glenn, Christchurch

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My tv didn't work, so i was immediately swapped to another room aftervi had showered and had tea. No questioned asked
Stayed 1 night in Apr 2024
Response from Kingsgate Paihia on 9 May 2024
Thank you for your feedback! We are glad you enjoyed your stay with us.

10/10 Excellent

Isino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was pretty good. Quite convenient and walkable distance to most things.
Response from Kingsgate Paihia on 8 May 2024
Thank you for your feedback! We are glad you enjoyed your stay with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kingsgate Paihia on 8 May 2024
We are glad you enjoyed your stay.

8/10 Good

Revell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kingsgate Paihia on 4 May 2024
Thank you for your review!

10/10 Excellent

Maryann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the peaceful scenery Sunday was beautiful day staff friendly
Stayed 1 night in Apr 2024
Response from Kingsgate Paihia on 26 Apr 2024
Thank you for your feedback! We are glad you enjoyed your stay.

10/10 Excellent

Sandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to start with family. Close to everything.
Stayed 2 nights in Apr 2024
Response from Kingsgate Paihia on 21 Apr 2024
Thank you for your feedback! We are glad you enjoyed your stay with us.

8/10 Good

Karen

Travelled with partner
Liked: Property conditions & facilities
Everything you would expect from a modern hotel. Very good location and in summer the pool area would be great.
Stayed 1 night in Apr 2024
Response from Kingsgate Paihia on 14 Apr 2024
Thank you for your feedback! We are glad you enjoyed your stay with us.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome ☺️ staff and Rooms highly recommend
Stayed 1 night in Apr 2024
Response from Kingsgate Paihia on 7 Apr 2024
Thank you for your feedback! We are glad that you enjoyed your stay with us.

6/10 Okay

pranesh

Travelled with family and small children
Liked: Cleanliness, staff & service
The Swimming pool temperature was very cold, kids could not swim. Solar heating for pool means max temp is 27deg cel, but water felt way colder. Wifi internet was very slow and un-usable. switched to mobile data and was much faster, i was told they have fibre but issue raised with provider. carpets looked dated and needs replacing.
Stayed 1 night in Mar 2024
Response from Kingsgate Paihia on 4 Apr 2024
Thank you for your feedback. Our pool is heated by the sun so unfortunately if the weather is not great it can affect the water temperature. We apologize for any issues you experienced with the WiFi and will ensure this is looked into.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely situated gardens maintained, plenty of parking.
Stayed 2 nights in Mar 2024
Response from Kingsgate Paihia on 2 Apr 2024
Thank you for your feedback! We are happy that you enjoyed your stay with us.

2/10 Terrible

Vikram

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kingsgate Paihia on 28 Mar 2024
Thank you for your feedback

10/10 Excellent

Alyssa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was by far the most comfortable bed we slept in during our time in New Zealand. Our room was large and cozy. I liked that the sink, toilet, and shower were all in separate spaces - making it easy for us to share the space. The hotel is in a great location - the pier being a 4 min walk from our room. The sunrise views were incredible. Felt like this was a great choice for comfort, location and value. Would stay here again no problem.
Stayed 2 nights in Mar 2024
Response from Kingsgate Paihia on 26 Mar 2024
Thank you for your feedback!

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Kingsgate Paihia on 26 Mar 2024
Thank you for your feedback!

10/10 Excellent

Jiguang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall, no complaints and would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Kingsgate Paihia on 21 Mar 2024
Thank you for your feedback!

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, not so good internet.
Stayed 1 night in Mar 2024
Response from Kingsgate Paihia on 21 Mar 2024
Thank you for your feedback

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is right on the beach and in between all the local bars and restaurants. The pool is really clean, as are the rooms. Loved our stay there
Stayed 1 night in Mar 2024
Response from Kingsgate Paihia on 21 Mar 2024
Thank you for your feedback!

8/10 Good

Veerpal kaur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location ,cooperative staff and like the view
Stayed 2 nights in Feb 2024
Response from Kingsgate Paihia on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

G Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay!
Stayed 3 nights in Feb 2024
Response from Kingsgate Paihia on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, extraordinary view
Stayed 3 nights in Feb 2024
Response from Kingsgate Paihia on 21 Mar 2024
Thank you for your feedback!

8/10 Good

Nigel

Travelled with group
Liked: Cleanliness, staff & service
overall pretty good
Stayed 2 nights in Feb 2024
Response from Kingsgate Paihia on 21 Mar 2024
Thank you for your feedback

6/10 Okay

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very noisy - cars parked outside the apartments so car doors slamming/ engines running early/late. Worse than that was the sound of coaches parked right outside your room with their engines running and filling your room with fumes. It was unfortunate as the room was convenient and very clean.
Stayed 3 nights in Feb 2024
Response from Kingsgate Paihia on 22 Mar 2024
Thank you for your feedback!

10/10 Excellent

Sue

Travelled with partner
Liked: Amenities, property conditions & facilities
We loved our stay! The staff was so friendly. Our hostess Kyla at breakfast was so very helpful on things to do and see. Our room was very comfortable and we loved our view of the water in a Je. Suite.
Stayed 3 nights in Feb 2024
Response from Amy on 18 Feb 2024
Thank you for taking the time to post a review. We are glad you enjoyed your stay and found our staff helpful!

10/10 Excellent

MaryLou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People working there very helpful. Very clean .
Stayed 2 nights in Jan 2024
Response from Amy on 18 Feb 2024
Thank you for taking the time to post a review. We appreciate the feedback!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Kingsgate Paihia on 21 Mar 2024
Thank you for your feedback!

4/10 Poor

Tosca

Stayed 1 night in Feb 2024
Response from Kingsgate Paihia on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

Vincent

Stayed 2 nights in Jan 2024
Response from Kingsgate Paihia on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

Hemant

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent waterfront hotel in Paihia
Great location on the waterfront with walking access to restaurants and tour operators. The rooms are spacious, well equipped and above all clean. There is good parking availability and the staff is very helpful in making sure you are comfortable and enjoying the local sights.
Stayed 1 night in Jan 2024
Response from Amy on 31 Jan 2024
Thank you for taking the time to post a review. We are glad you enjoyed your stay!

8/10 Good

Kenneth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed in 408. Corner suite with views to die for. Outdoor furniture very tired but everything you need for any length of stay was provided. Had a number of unwanted visitors in the form of some kind of small black crickets on the last night, probably brought on by the rain that day. Other than that would definitely recommend. Easy 2 minute walk to Paihia shops and bars.
Stayed 5 nights in Jan 2024
Response from Amy on 31 Jan 2024
Thank you for taking the time to post a review. We appreciate the feedback and will use it to make decisions in the future.

8/10 Good

Stephani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to town so lots of options for meals. There are plenty of off street parking. Pool was a hit! Air con was a godsend. Comfortable beds. Separate toilet and bathroom was great.
Stayed 2 nights in Jan 2024
Response from Amy on 28 Jan 2024
Thank you for taking the time to post a review. We are glad you enjoyed your stay and appreciate the feedback!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Kingsgate Hotel four times and it is excellent value for money on the waterfront. The rooms are clean and tidy, parking outside your room and a short walk to restaurants and shops. Highly recommended.
Stayed 1 night in Jan 2024
Response from Amy on 28 Jan 2024
We are glad you enjoyed your stay! Thank you for taking the time to post a review and we look forward to seeing you again.

8/10 Good

Rochelle, Redondo Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!!
Stayed 2 nights in Dec 2023
Response from Amy on 25 Jan 2024
Thank you for your feedback, we are glad you enjoyed it

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and an easy 2 min walk to restaurants and shopping. The room was clean and tidy.
Stayed 4 nights in Jan 2024
Response from Amy on 25 Jan 2024
Thank you for taking the time to post a review. We really appreciate your feedback.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Paihia
Great location to relax and see the bay right across the street and to hear the waves splashing on the shore. Great access to all shops yet distant enough from clouds.
Stayed 5 nights in Jan 2024
Response from Amy on 24 Jan 2024
Thank you for taking the time to post a review. We are glad you enjoy your stay and appreciate the feedback!

8/10 Good

AIK HAOW

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Need a thorough check through during cleaning. Found an used underwear sittng behind the curtain.
Stayed 1 night in Jan 2024

6/10 Okay

Sylvia

Stayed 2 nights in Jan 2024
Response from Kingsgate Paihia on 21 Mar 2024
Thank you for your feedback!

10/10 Excellent

m. josie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Jan 2024
Response from Amy on 16 Jan 2024
Thank you for taking the time to post a review. We appreciate your feedback!

8/10 Good

alisa

Stayed 1 night in Jan 2024

6/10 Okay

Betty

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was OK, but wasn't impressed with the location. Walking to restaurants was difficult with the extremely steep streets, and parking was a problem. We had to park in the parking garage in the building and there's no validation, so a 24 hr stay is $45 a day.
Stayed 2 nights in Jan 2024

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Clean and tidy rooms with very comfortable beds. however rooms are very basic.
Stayed 1 night in Jan 2024
Response from Amy on 15 Jan 2024
Thank you for taking the time to post a review. We appreciate your feedback.

6/10 Okay

Karen

Travelled with family and small children
Liked: Staff & service
Room and bathroom were okay, comfortable enough for a few days. However our ground floor room was the last in the corridor, so when people entered or exited the door to outside it would slam loudly which was quite bothersome especially in the early hours of the morning.
Stayed 4 nights in Jan 2024
Response from Amy on 15 Jan 2024
Thank you for taking the time to post a review. We appreciate your feedback as it helps us make decisions in the future.

8/10 Good

Lynette, Auckland

Travelled with partner
Liked: Amenities
Great spot. Need more umbrellas around the pool. There were only 2 and it was very hot
Stayed 2 nights in Jan 2024
Response from Amy on 15 Jan 2024
Thank you for posting a review. We are glad you enjoyed our location and are grateful for your feedback.

10/10 Excellent

McKeilah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team were absolutely AMAZING - Outstanding service from the ladies at reception and the restaurant team. I most definitely will be returning. Ive reccommended Kingsgate to all my family and friends. Cheers team
Stayed 1 night in Jan 2024
Response from Amy on 15 Jan 2024
Thank you for taking the time to post a review. We are glad you enjoyed your stay and extremely grateful for your feedback!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Good facilities and close to local attractions, including the ferry to Russell.
Stayed 1 night in Jan 2024
Response from Amy on 15 Jan 2024
Thank you for taking the time to post a review. We are glad you enjoyed our location.

10/10 Excellent

Leagh

Travelled with family
Liked: Amenities
Stayed 2 nights in Jan 2024

6/10 Okay

Russell

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Marcel

Liked: Staff & service
Wonderful and conveniently located motel on the Paihia foreshore
Stayed 4 nights in Jan 2024
Response from Amy on 9 Jan 2024
Thank you for taking the time to post a review. We appreciate your feedback and are glad you enjoyed your stay.

10/10 Excellent

KENNETH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised by how nice the room and bathroom were. You can tell they had been remodeled and and the upkeep has been good. Close to everything in the town. Staff were very nice and helpful.
Stayed 2 nights in Dec 2023
Response from Amy on 9 Jan 2024
Thank you for taking the time to post a review. We appreciate your feedback and are very glad you enjoyed your stay.