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Reviews of Mercure Oxford Eastgate Hotel

4 out of 5
Mercure Oxford Eastgate Hotel
73 High Street, Oxford, England

Reviews

8.0

Very good

Rating 10 - Excellent. 331 out of 957 reviews" "
Rating 8 - Good. 353 out of 957 reviews" "
Rating 6 - Okay. 175 out of 957 reviews" "
Rating 4 - Poor. 70 out of 957 reviews" "
Rating 2 - Terrible. 28 out of 957 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fahmida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The privilege twin room I booked was excellent in terms of amenities (ironing board and iron, kettle and tea stuff, fridge (complimentary water and Pepsis), Nespresso machine and capsules, bathrobes and slippers, and decor. The only critical comment I would say is that the room was very warm at night and the fridge was placed inside a cupboard and not ventilated so it was also overheated and contributed to the temperature in the room. I’m sure this can be easily remedied. Overall a great stay and the staff was amazing - friendly and professional. Fahmida from Canada
Stayed 4 nights in May 2024
Response from General Manager on 21 May 2024
Hi Fahmida,Thanks for rating and reviewing your stay. Great to see that you rated us top marks and you found your room to be excellent. Hope you will choose to stay with us again.Kind regardsJasonGeneral Manager

6/10 Okay

ronald

Stayed 1 night in May 2024

8/10 Good

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near city centre
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Hi Andre,Thanks for rating your stay and great to see that our location was such a positive for you. Hope you will choose to stay with us again.Kind regardsJasonGeneral Manager

6/10 Okay

Linda

Travelled with group
Liked: Staff & service
I booked 6 rooms, 4 quiet small and 2 beautiful and premium. Facilities varied from room to room even though we all paid the same. Felt a little let down when I queried the rooms and was told the premiums had been booked, no I think the 4 in the premium were lucky
Stayed 1 night in May 2024
Response from General Manager on 21 May 2024
Hi Linda,Thanks for your review and rating. All of our rooms are different shapes and sizes due to the structure and age of the building. Thanks for choosing us for your visit to Oxford.Kind regardsJasonGeneral Manager

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to stay to visit the Oxford Mayday celebrations for which it was an excellent location. The room was nicely decorated with all facilities. We even had a view of Magdalen tower from the room. The breakfast was excellent with all tastes catered for. The room and on-site parking were a bit expensive but this was mostly offset by the excellent location.
Stayed 1 night in Apr 2024
Response from General Manager on 21 May 2024
Hi John, Thanks very much for rating and reviewing your may day stay. Glad to see it was a very positive experience and for giving us top marks. We hope to have the opportunity to welcome you back again.Kind regardsJasonGeneral Manager

6/10 Okay

Clo

Liked: Cleanliness, staff & service
Great central location, good beds and helpful staff. But our room was really hot. Air-conditioning didn’t work and windows only opened a tiny bit. They gave us a drinks voucher to apologise but we had plans to go out, so a refund would have been better. They also gave us a room fan but this didn’t balance upright and was noisy, so we had an uncomfortable sleep. Bedroom and bathroom were well kitted out but mould on bathroom ceiling and around old window frames needs looking at.
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Hi Clo,Thanks for reviewing your stay, sorry that there was an issue with the AC on this occasion. good to see that the location, the bed and the team were highlights for you. Hope that you will choose to stay with us again next time you are visiting the area.Kind regardsJasonGeneral Manager

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 18 Apr 2024
Hi Ian,Thanks for rating your stay with a 4 out of 5 and for choosing us for your visit to Oxford, hope that you will do so again.Kind regardsJasonGeneral Manager

10/10 Excellent

Katharine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, wonderful location, especially for runners
Stayed 4 nights in Mar 2024
Response from General Manager on 18 Apr 2024
Hi Katherine,Thanks for giving us a 5 out of 5 rating. Great to see that you enjoyed your stay in the heart of Oxford. We look forward to being able to welcome you back again in the future.Kind regardsJasonGeneral Manager

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property centrally located. Huge bueatiful bathroom with great shower.
Stayed 1 night in Mar 2024

6/10 Okay

Koeun

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 20 Mar 2024
Hi Koeun,Thank you for rating your recent stay and choosing us for your visit to Oxford, we hope to see you again next time.Kind regardsJason

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room fine. Quiet considering where it was.
Stayed 1 night in Jan 2024

8/10 Good

Hanna

Liked: Cleanliness, staff & service
Lovely staff but quite old property with small rooms. Would not advice for people with lots of luggage.
Stayed 1 night in Feb 2024

8/10 Good

Stanley

Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First contact by telephone not too helpful. From arrival very helpful staff on desk. Room service quick.
Stayed 2 nights in Feb 2024

2/10 Terrible

Pete

Stayed 1 night in Feb 2024

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely bedroom - good quality for money spent.
Stayed 1 night in Feb 2024

10/10 Excellent

Ceiridwen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of central Oxford, this hotel is in a quiet area of the city and is reasonably priced given its location. While the room I had was a good size with a large bathroom, other rooms are smaller but have better views. I found the bed to be comfortable, but it may be too hard for some. The timed lights in the hallways and black-out curtains made for a lovely dark room at night. There was a wide choice of English and Continental breakfasts. The reception, cleaning, breakfast and bar staff were all very friendly and helpful. I would definitely stay there again, and recommend it to others.
Stayed 2 nights in Feb 2024

6/10 Okay

Andy

Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly room
Our room smelt of damp and the carpet was soaking wet. The hotel did change our room but it was on the top floor with no lift. The air con in the room didn’t work very well the room was extremely hot. They gave us a free drinks voucher for 1 drink each lol as a sorry. For £180.00 a night we expected more
Stayed 1 night in Feb 2024

2/10 Terrible

Andrew

Disliked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Harpreet

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs a general overhaul. Sad. Depressive. Dungeon vibe. Most Windows didn’t even open. Reception staff need retraining on customer service. It was just a sad overall experience in one of the most beautiful cities in the UK. Oxford deserves better… please please do it the justice it deserves…
Stayed 3 nights in Feb 2024

10/10 Excellent

Sarah

Stayed 2 nights in Feb 2024

2/10 Terrible

Natalia

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing experience
We have arrived on Friday 2nd February. On the arrival the receptionist started to argue with us that we did not booked the privilege room and was asking for a payment. This continued until we produced the booking receipt. Surely, the hotel should have had their booking record? The corridor was clattered with the dirty glasses, plates, etc. The place looked shabby. Next morning, while having the shower, hot water was cut off. My husband went to reception but the reply was that there is no maintenance person at that time of the day- well after 8am. I needed to wash off the soap and shampoo with the icy cold water. The charge for the privilege room is £262 and it is not worth it. Such hotel cannot have 4 star rating.
Stayed 1 night in Feb 2024

10/10 Excellent

LINDA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

Richard

Disliked: Cleanliness, property conditions & facilities
Rooms need a refurb
Rooms need a refresh. Bathroom windows would not open so mild in bathroom. Coffee at breakfast was low quality.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Central location but so quiet!
Central location, everything within a few mins walk. Parking is an issue but actually, the car park we used was cheaper for 24hrs than the hotel would have been of they had space. The bar was empty when we returned after our theatre visit but we found someone to serve us. Room was great, really quiet, only problem was no hot water in the morning so couldn't shower. Glad we showered the night before! Hoping for this to be compensated as overall, we enjoyed our stay in Oxford.
Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful reception
Travelling back to Oxford for college business, initially found I was allocated a room on third floor, problematic as the lift does not go that high and I have arthritis making stairs difficult. Reception quickly sorted an alternative on the first which was so much easier for me. Thank you.
Stayed 1 night in Jan 2024

4/10 Poor

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Turn the heating up! Heating is a basic necessity - having to move rooms to be less cold (ie definitely still not warm) isn’t good enough
Stayed 1 night in Jan 2024

8/10 Good

Sophia

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024

6/10 Okay

Kathy

Stayed 1 night in Jan 2024

8/10 Good

Penny

Stayed 1 night in Jan 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

deanna

Stayed 2 nights in Jan 2024

4/10 Poor

Philip

Business traveller
The hotel is okay but my room (108) was awful - it had a noisy air extraction system directly outside the window. I asked to be re-roomed but I was told that the extraction system shutdown at 9pm, as if that were acceptable. I was then gently vibrated away when the system started again each morning. The staff would not re-room me without me paying a £50 supplement. I won't be staying there again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds and very friendly helpful staff. Great central location with car parking.
Stayed 1 night in Jan 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

peter

Stayed 1 night in Dec 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Room was nice with good space to sit and nice bathroom. Staff courteous. Very nice lobby with comfortable chairs to sit and have a drink and read. Convenient to High Street, right next to Merton College, Magdalen College, and short walk to Radcliffe Camera.
Stayed 1 night in Nov 2023
Response from Mannat on 17 Nov 2023
Greetings for the day DarrenThank you for such a positive feedback we are glad you enjoyed your stay with here at Oxford. On behalf of the entire team at Oxford East gate Hotel we thank you for choosing our hotel for your stay. Looking forward to you staying with us again in the future. Mannat SinghFront Office Team Member

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, room comfort
Lovely room and super friendly staff
We stayed in an absolutely beautiful room. It was very large too, which was great as we had to get changed for a black tie event. The room was clean and modern and the staff were wonderful. Delicious full English breakfast too. Great central location. There was a problem with the plumbing in our room on arrival but they offered us an upgraded room, although this was also lovely it was much smaller. So, we asked to stay in the room if they could fix the water problem, which they did very quickly and we stayed in our initial room. Highly recommended. A great stay. Thank you! Peter and Landon
Stayed 1 night in Oct 2023
Response from Mannat on 17 Nov 2023
Greetings for the day PeterWe are glad you enjoyed your stay here with us at Oxford. On behalf of the entire team at Mercure Oxford Eastgate Hotel we thank you for choosing our hotel for your stay. Looking forward to you staying with us again in the future. Thank YouWarm regardsMannat Singh

2/10 Terrible

Claudia

Stayed 1 night in Nov 2023

6/10 Okay

Zoe

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Tired hotel and overpriced
We did get upgraded free of extra charge on arrival. The room was comfortable but the price for one night without breakfast extremely high nonetheless. The hotel itself looks tired in corridors and the bar area.
Stayed 1 night in Oct 2023

6/10 Okay

Steven

Disliked: Staff & service
Ruined by poor customer service
OK stay ruined by poor customer service. I accidentally left a remote control at the hotel and despite a simple request to pop it in the post, the hotel declined to do that one simple thing. I won’t be staying again.
Stayed 1 night in Oct 2023

4/10 Poor

Gillian

Disliked: Staff & service
Poor service
I had booked dinner, the receptionist told us on booking in I had not. The service was terrible from beginning to end, options were not available the menu, the wine waiter dumped our wine down, told us there was no Chardonnay when it was on the wine list. Our plates were collected badly, we were asked our room number three times and the entire dining and breakfast felt shambolic.
Stayed 1 night in Oct 2023

4/10 Poor

Richard

Disliked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Sabina

Travelled with partner
Disliked: Staff & service, amenities
We have left behind a few things, including Micheal Kors sweatshirt in our room. We have spent a day in Oxford after checkin out. Before leaving Oxford we remembered that we have left them in our room and we reported that to the hotel. Staff at reception checked lost properties but they could not be found. Subsequently we rang the hotel and talked to duty mangers on four different occasions. Our lost property was not found. The property manger has never rang back in spite promising to investigate this with housekeeping manger/staff. It was extremely disappointing that this happened. The room on the 3rd floor was extremely small and things could not simply disappear. The room was very much overpriced! The bed 'on wheels' was moving, a space in the wardrobe was so short that a regular coat could not fit in. Breakfast was of poor quality. However, the location is fantastic. This historic hotel used to have an excellent reputation so it's shame that this has changed so much.
Stayed 1 night in Oct 2023

10/10 Excellent

Yehya

Stayed 3 nights in Sep 2023

10/10 Excellent

Catherine

Stayed 1 night in Sep 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Myla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Rakesh

Stayed 1 night in Aug 2023