"It was an ok stay for one night, but anymore than that we would have been a bit more unhappy. In the room everything felt damp to touch, including all the bedding, then in the elevator you could literally hear water running (we even asked other guests if they heard it and they did), then in the gym there was water dripping from the vent register. Other than the extreme water moisture everywhere, everything else was as expected."
"The beds were terribly uncomfortable. In addition on the radiator popped up in the middle of of the night and for some reason, the room got extremely hot at night as well, no matter how many times we turned it down"
Hotel Phillips Kansas City Curio Collection by Hilton
4/10 Poor
"First off. I never take the time for reviews. But for my fellow travelers, this time, I will make an exception.
Front desk staff extremely rude. Rooms dirty dust everywhere and you can tell that the place is not well kept. No basics like refrigerator or microwave. Had to request a microwave be sent to my room again. Staff very annoyed.
Tried to bring up some issues to the management and they said “will pass that on to the appropriate department”. I think we know what that means.
Zero air conditioning in hallways or elevators.
Will say the men and women outside of the hotel running the valet service were spot on. They were fast they were friendly, and they were on it! Kudos to you guys."
"Large facility in relatively quiet area. Nice amenities. Primary complaint is that the room smelled like cigarettes smoke although it was a non-smoking room. The restaurant looked nice but was unused. The coffee shop had odd hours and often was closed at lunch which is when conference attendees would have appreciated it being open. Also, not enough bathrooms in the conference area. Perhaps needs an update to remove/make the restaurant smaller and provide more bathrooms and a lunch/snack area that is open while conferences are scheduled."