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Reviews of Hampton Inn by Hilton Ottawa Airport, ON, CN

2.5 out of 5
Hampton Inn by Hilton Ottawa Airport, ON, CN
2869 Gibford Drive, Ottawa, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 763 out of 1173 reviews" "
Rating 8 - Good. 302 out of 1173 reviews" "
Rating 6 - Okay. 65 out of 1173 reviews" "
Rating 4 - Poor. 17 out of 1173 reviews" "
Rating 2 - Terrible. 26 out of 1173 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good parking and easy access to city via car. All this on top of lovely service
Stayed 2 nights in May 2024
Response from GL on 15 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in May 2024
Response from GL on 15 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Robbin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from GL on 15 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GL on 15 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and close to the airport
Stayed 4 nights in Mar 2024
Response from gl on 13 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was hoping there would be a restaurant or at least a coffee shop on the premises.
Stayed 1 night in May 2024
Response from GL on 13 May 2024
Thank you for your feedback, we are glad you enjoyed your stay. Unfortunately, we just have breakfast available on site. However, there are walking distance restaurants.

10/10 Excellent

Farrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful and very courteous. Even when I stupidly couldn't figure out how to open the drain in the bathroom sink. DOH! I would stay there again!
Stayed 2 nights in May 2024
Response from GL on 13 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from gl on 13 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 4 nights in May 2024
Response from GL on 8 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Harry

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great I would recommended to anybody
Stayed 2 nights in May 2024
Response from GL on 7 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

gregory

Liked: Cleanliness, staff & service
Na
Stayed 1 night in May 2024
Response from GL on 6 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from GL on 7 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
5 mins from airport
Stayed 1 night in Apr 2024
Response from GL on 6 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Tyrone, North York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check out time.
Stayed 1 night in May 2024
Response from GL on 6 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle service
Stayed 1 night in May 2024
Response from GL on 3 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Antara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s great
Stayed 1 night in May 2024
Response from GL on 3 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Krista

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GL on 6 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

6/10 Okay

Sherry

Travelled with family and small children
Liked: Staff & service
The pool was dirty and over clorinated, the room furnace was dirty and it was blowing cold air which we had to get turned off...
Stayed 1 night in Apr 2024
Response from GL on 2 May 2024
We're sorry you didn't enjoy your stay. However, we appreciate your feedback and will be passing it along to the appropriate departments.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Feb 2024
Response from GL on 30 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet hotel for the most part - can sometimes hear doors being opened/closed, but generally good. Nice comfortable bed, breakfast is great and parking is free!
Stayed 2 nights in Apr 2024
Response from GL on 29 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff.
Stayed 1 night in Apr 2024
Response from GL on 29 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Perfect for our needs. Breakfast was good for my husband, I would have appreciated some gluten free options for myself.
Stayed 1 night in Apr 2024
Response from GL on 29 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

4/10 Poor

Carolyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was excited to go on a long weekend trip with my mom. Unfortunately, the second we got there it didn’t go as planned. When checking in, the front desk wasn’t polite at all. We checked in about 3:30-4pm. So not late. She didn’t say hi, how are you. Nothing just, name? Didn’t tell us our room number, or about breakfast. Got to the room and it was fine. The following day we saw ants by the ice machine. Called down to let them know. They said they would send someone right away. They didn’t. Late that night the spill was gone but the ants where still there. Eventually they made it into our hotel room which was wall to wall with the ice machine. Hotel room issues included, the bathtub bottom didn’t seem clean, had build up of something. The tv and fridge didn’t work well and the internet sucked. All things we are paying for. The breakfast was pretty good, except I felt watched and judged by the staff the whole time as they were just standing by the door staring at everyone. Ants aside, the staff weren’t that pleasant and obviously didn’t enjoy their jobs. That being said I would not recommend or stay at that location ever again.
Stayed 2 nights in Apr 2024
Response from GL on 29 Apr 2024
Thank you for taking the time to provide feedback about your experience at Hampton Inn by Hilton Ottawa Airport.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Mohneesh

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from GL on 29 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Shelley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the room and the friendliness
Stayed 2 nights in Apr 2024
Response from GL on 29 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Fay, Mississauga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room wasn't too spacious but it was very clean and quiet. The breakfast they offer is great, and the staff is friendly. You can't go wrong for a night's stay!
Stayed 1 night in Apr 2024
Response from GL on 24 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

2/10 Terrible

Erhi

Stayed 1 night in Apr 2024
Response from GL on 15 May 2024
We're sorry to hear that you didn't have a good experience. We'd love to know what could have been done differently.

8/10 Good

Cassandra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The coffee could have been a little stronger lol. The pool was chilly for me Showers were hot Beds were comfy
Stayed 2 nights in Apr 2024
Response from GL on 24 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from gl on 24 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Lisa

Stayed 1 night in Apr 2024
Response from gl on 13 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Mark, Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in as the night shift was starting. Good experience. Little confused about my res as it showed up as another booking company and not Expedia. Seems Expedia owns quite a few booking services platforms. Nice place and fairly new
Stayed 1 night in Apr 2024
Response from gl on 22 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Carey

Stayed 4 nights in Apr 2024
Response from GL on 8 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Lyne, Summerstown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as expected. Fine stay.
Stayed 1 night in Apr 2024
Response from GL on 17 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to EY Centre
Stayed 2 nights in Apr 2024
Response from GL on 16 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

lore

Stayed 1 night in Apr 2024
Response from GL on 3 May 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Saikiran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Superb
Stayed 1 night in Apr 2024
Response from GL on 16 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Sandra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to EY Centre and Lone Star was in walking distance for dinner. Breakfast had lots of options and staff were extremely friendly.
Stayed 1 night in Apr 2024
Response from GL on 16 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Good breakfast. Room appeared clean but smelt like moth balls.
Stayed 1 night in Apr 2024
Response from GL on 16 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Phillipe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room, speedy check in. No concerns.
Stayed 1 night in Apr 2024
Response from GL on 11 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Palina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would come back. Very clean. Pool was good. Very clean.
Stayed 1 night in Apr 2024
Response from GL on 11 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Natasha

Stayed 2 nights in Apr 2024
Response from GL on 30 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GL on 10 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

Scott

Stayed 1 night in Apr 2024
Response from GL on 9 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

8/10 Good

ODILE

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at the hotel. Nice and clean.
Stayed 4 nights in Apr 2024
Response from GL on 8 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GL on 8 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

6/10 Okay

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel advertises free airport shuttle but does not make it known that the service is not available 24 hours.
Stayed 1 night in Apr 2024
Response from FM on 8 Apr 2024
Thank you for your feedback, please note that on Hilton Website. We have our shuttle hours available.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with our stay at this location. Very well kept place.
Stayed 1 night in Mar 2024
Response from GL on 8 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Josiane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big clean rooms and ned was so comfy.
Stayed 2 nights in Mar 2024
Response from GL on 5 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GL on 5 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.

10/10 Excellent

Katrina

Stayed 1 night in Apr 2024
Response from GL on 23 Apr 2024
Thank you for your feedback, we are glad you enjoyed your stay.