Sauna

Reviews of Clarion Hotel The Hub

4 out of 5
Clarion Hotel The Hub
Biskop Gunnerus Gate 3, Oslo

Reviews

8.8

Excellent

Rating 10 - Excellent. 1380 out of 2347 reviews" "
Rating 8 - Good. 616 out of 2347 reviews" "
Rating 6 - Okay. 198 out of 2347 reviews" "
Rating 4 - Poor. 101 out of 2347 reviews" "
Rating 2 - Terrible. 52 out of 2347 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeannette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great spot when visiting Norway! Hotel is central to everything in Oslo and has the most amazing complimentary breakfast buffet imaginable!
Stayed 3 nights in May 2024
Response from Guled on 21 May 2024
Thank you so much for your feedback! 5 / 5 is amazing! I hope we get to see you again sometime, and that you have a lovely rest of your day!

6/10 Okay

Adrianne

Liked: Cleanliness, amenities
Wish I’d known the facility was so huge. Complicated hi tech elevators, couldnt figure out how hvac, Nescafé and towel warmers worked in rooms. Breakfast a vast series of food stations. I guess that’s seen as positive, food was good but so crowded overall. Do they cater to tour groups?
Stayed 3 nights in May 2024
Response from Emma Marie on 21 May 2024
Good morning, Adrianne. We are the biggest hotel in all of Norway, so our breakfast is huge! I am so glad you enjoyed the room with the coffee and warm towels. We do cater to tour groups! We can do a group check-in, and have booths in the conference area with merchandise the tour company wants to hand out. We do not do any guided tours from the hotel, but we can certainly accommodate a larger meeting of participants. I hope we get to see you again, either on a solo-travel or accompanied by a larger group! :)

2/10 Terrible

Rebeca

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff in the counter was extremely bad. They said they were going to do something and didn’t do it. The a/c didn’t work. Even when they went to fix it once. After some hours , again it was not working. The phone in the room never worked. I asked for someone to fix it .. every day they said it was going to be fixed .. it never happened. When we arrived we got the room with cleaning items inside , like the kind of broom.
Stayed 4 nights in May 2024
Response from Emma Marie on 21 May 2024
Thank you for the feedback, Rebeca! We apologize that you complaints were not followed up on, and that the staff was not accommodating. That is not the standard of our hotel, and I am sorry you had this experience staying with us. We appreciate all feedback, it helps us improve. I will be sure to bring this up during our next staff meeting.

10/10 Excellent

Abigail

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel!
Stayed 2 nights in May 2024
Response from Guled on 21 May 2024
Hello Torill Thank you so much for your kind feedback, we hope to see you next time:)

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from sinthu on 19 May 2024
Hello Thank you so much for your kind feedback, we hope to see you next time:) Sinthu/ WO

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was well located and rooms were nice. It did feel very busy and crowded as a hotel, particularly at breakfast, but overall a nice stay
Stayed 2 nights in May 2024
Response from sinthu on 17 May 2024
Hello, Thank you for your lovely feedback, we appreciate it and we are trying to give our guest Welcome back.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from sinthu on 17 May 2024
Hello, Thank you for your lovely feedback, we appreciate it and we are trying to give our guest Welcome back.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean modern rooms with a breakfast buffet to fill you up for the day!
Stayed 3 nights in May 2024
Response from sinthu on 16 May 2024
Hello, Thank you for your lovely feedback, we appreciate it and we are trying to give our guest Welcome back.

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and focussed. Rooms are immaculate even with the creepy bear art installation ! Buffet breakfast is fabulous Including blueberries and yoghurt, tabasco for my egg yolks and capers for the smoked salmon for the win.
Stayed 4 nights in May 2024
Response from Danial on 9 May 2024
Hello GeoffreyThank you so much for your lovely feedback, we are happy that you had a great stay:)Hope to see you next time:)WO

10/10 Excellent

Hilary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a cheap option but a very comfortable and stylish hotel. Good location for sightseeing as the harbour area and shops/restaurants etc in easy walking distance, and on top of transport hub for trams, trains, buses and metro. Quite lively area outside but we were on 9th floor and with windows closed we couldn't hear much noise. Comfortable beds and lovely shower. extensive breakfast, good quality, anything you could want was there.
Stayed 4 nights in May 2024
Response from Danial on 7 May 2024
Hi HilaryThank you so much for your feedback, we really appreciate it:)Have a lovely evening:)See you next time!WO

10/10 Excellent

Ogochukwu Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Best hotel experience ever . I love it here the staff were pleasant. Kind . It’s just amazing
Stayed 1 night in Apr 2024
Response from Jalloh on 21 Apr 2024
Hi Ogochukwu. Nice too read that you enjoyed your stay. Hope to see you soon.

10/10 Excellent

John, Cheltenham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and high standard. Extremely close to the centre and the station. High tech lifts and we loved the video wall display around them on the ground floor.
Stayed 2 nights in Apr 2024
Response from Welcome Office on 13 Apr 2024
Hi John!We appreciate your amazing feedback and stay with us. It is so nice to hear about your satisfaction with our location, standards, design and lastly comfort. Our guests always come first which makes us extremely grateful for the five stars.Thank you so much for choosing us and we hope to see you again:)Best regards

8/10 Good

Anna

Checkin was slow But stay very nice
Stayed 1 night in Apr 2024
Response from sinthu on 6 Apr 2024
Thank you so much for your lovely feedback, we are so happy that you had a gret stay:) Hope to see you next time for your next stay:)

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffer breakfast was great
Stayed 7 nights in Mar 2024
Response from Danial on 3 Apr 2024
Hei GeoffreyThank you so much for your kind feedback:)We hope to see you next time in the future:)WO

6/10 Okay

Brala

Liked: Cleanliness, staff & service, property conditions & facilities
No food at hotel after 10pm . Heating tops off at 21 degrees. Room too cold. Room good otherwise.
Stayed 6 nights in Mar 2024
Response from Guled on 2 Apr 2024
Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused by the lack of food availability after 10pm and the issue with the heating in your room. Your feedback is valuable to us and we will take steps to address these issues and improve the guest experience. We are glad to hear that you found the room otherwise satisfactory and appreciate your understanding. We hope to have the opportunity to welcome you back in the future and provide a more comfortable and enjoyable stay. Thank you for choosing to stay with us.

10/10 Excellent

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with super clean rooms and facilities. One of the best buffet breakfast I've ever had. Great sauna and gym, brilliant stay overall
Stayed 5 nights in Mar 2024
Response from Guled on 28 Mar 2024
Thank you for the wonderful feedback! We're delighted to hear that you enjoyed your stay with us. You're always welcome back!

6/10 Okay

Nikhil

Stayed 3 nights in Mar 2024
Response from Guled on 29 Mar 2024
Dear Nikhil,Thank you for sharing your feedback. We are glad to know your stay was pleasant, yet we regret not fully meeting your expectations. Your insights are invaluable to us as we strive to enhance our service.Warm regards,

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Antonija, Welcome Office Manager on 29 Feb 2024
Dear Priscilla,Wow! Your review is music to our ears! We're thrilled to read that you and your family had such a delightful leisure trip at Clarion Hotel The Hub. It's fantastic to know that you found our hotel comfortable and clean, and that our service exceeded your expectations. That's what we aim for!Thank you again for choosing Clarion Hotel The Hub for your family's leisure trip. We hope to see you again soon.Best Wishes,

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another stay at a beautiful Clarion hotel
Beautiful and clean hotel. A lovely lobby with ample seating options. However, there was a slight wait for room access. Room was a little cramped. Convenient location with mall across the street. Swimming area with pool, sauna and steam room. ( Steam room and sauna are age 16 and up.) Breakfast was absolutely delicious and wasn’t crowded at all. Overall an amazing stay at Clarion the hub.😁
Stayed 1 night in Feb 2024
Response from Jalloh on 18 Feb 2024
Hi Katherine, thanks for the nice feedback! Hope to see you again soon :)

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Emma Marie, Welcome Office Agent on 2 Feb 2024
Hey Gillian! Thank you so much for your feedback! It means a lot to us:)Hope you have a nice day, and I hope you will stay with us again in the future!

10/10 Excellent

Kiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super service, will definitely book again when I’m back. Thank you!
Stayed 4 nights in Jan 2024
Response from Antonija, Welcome Office Manager on 30 Jan 2024
Dear Kiara,Thank you for taking the time to share your experience at Clarion Hotel The Hub. I'm thrilled to see that you had such a wonderful stay with us! You mentioned that you were here for a leisure trip with your partner. It's great to know that we could provide a comfortable and enjoyable environment for your getaway. Your high scores for our condition, cleanliness, and staff are truly appreciated.Your kind words about our service are heartwarming. I will make sure to pass on your feedback to our dedicated team members. They will be delighted to hear that their efforts contributed to your positive experience. You mentioned that you would definitely book again when you're back. That's the best compliment we can receive! We can't wait to welcome you back on your next visit.Best Regards,

10/10 Excellent

Kathleen

Clem modern hotel, enjoyed our stay
Stayed 1 night in Jan 2024
Response from Antonija, Welcome Office Manager on 18 Jan 2024
Dear Kathleen,Thank you for taking the time to share your experience at Clarion Hotel The Hub. We're thrilled to hear that you enjoyed your leisure trip with us! I will be sure to pass along your positive feedback to our dedicated staff. They will be delighted to hear that their hard work has been recognized and appreciated.We hope that your travels bring you back our way soon. Until then, take care and keep enjoying your adventures!Best Wishes,

10/10 Excellent

Anthony Russell

Travelled with partner
A great hotel in a great location. Lovely ambiance and spotlessly clean. My one gripe is that there was only one chair in the twin room. Breakfast superb.
Stayed 5 nights in Jan 2024
Response from SMS on 16 Jan 2024
Thank you so much for your stellar review and kind words Anthony! We really appreciate it!We are so happy that you love our ambiance and breakfast as much as we do!Hopefully, we get the pleasure of checking you in here again sometime in the not-so-distant future!

6/10 Okay

Betti, Haymarket

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel convenient to train, shops and restaurants. Rooftop restaurant was closed the entire stay which is a disappointment because that’s why I booked it and you pay for this feature. Yummy food but apple and berry tarts are basically the same dessert:) Excellent breakfast buffet.
Stayed 3 nights in Jan 2024
Response from SMS on 11 Jan 2024
Thank you so much for your feedback! we really appreciate it!We are sorry to hear about your disappointment when it comes to Norda being closed, and that you were not properly informed of this before your arrival.However, we are happy to see that the remainder of the facilities that were open during your stay did not disappoint!Hopefully, we get the pleasure of welcoming you here again sometime soon:)

10/10 Excellent

Philomena

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from SMS on 11 Jan 2024
Thank you so much for your feedback! We really appreciate it.Nothing warms our hearts more than to see that our guests loved their stay with us! Guest satisfaction is our no.1 priority here at the hub!Very nice to see that guests notice our hard work!Hope we get the pleasure of checking you in here again sometime soon :)

6/10 Okay

Emanuela

Stayed 2 nights in Jan 2024
Response from Jalloh // Welcome Office on 9 Jan 2024
Hi Emanuela. I see that you gave us a 3/5, is there anything we can do to make your stay a 5/5?

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
We had a lovely stay here. Beautiful hotel, friendly and helpful staff and very well located. The breakfast buffet was also amazing with a huge spread of fresh food. Only suggestion would be to offer tea and water in the rooms. Would definitely stay again when next in Oslo.
Stayed 5 nights in Dec 2023
Response from Jalloh // Welcome Office on 6 Jan 2024
Wooow. Thank you so much for your amazing feedback and for rating us 10/10 ! Can't wait to see you again :)

8/10 Good

Charlene

Stayed 7 nights in Dec 2023
Response from Antonija, Welcome Office Manager on 19 Jan 2024
Dear Charlene,Thank you for taking the time to share your experience at Clarion Hotel The Hub. It's wonderful to see that you enjoyed your leisure trip with us. We're looking forward to welcoming you back on your next leisure trip. Have a fantastic day, Charlene!Best Regards,

8/10 Good

Roselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Antonija, Welcome Office Manager on 28 Dec 2023
Dear Roselle,Thank you for taking the time to share your experience at Clarion Hotel The Hub. It's wonderful to hear that you had a comfortable and clean stay with us during your leisure trip. Thank you for choosing Clarion Hotel The Hub for your stay. We hope to have the opportunity to welcome you back in the future.Best regards

8/10 Good

Eric, Bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent area near the train station and shopping center within walking distance. The front desk staff would need to improve with answering calls from the room where we had trouble with the room temperature in the room during the winter. The breakfast selections were phenomenal. I would recommend this place to visitors in Oslo, Norway.
Stayed 1 night in Dec 2023
Response from SMS on 28 Dec 2023
Thank you for your feedback, Eric! It really means a lot to us that you took the time to let us know about your stay!We are ecstatic to hear that you enjoyed your stay and would recommend us to people visiting Oslo!We are also SUPER happy to hear that you LOVE our breakfast as much as we do!However, we are truly sorry to hear about your experience when trying to contact the reception! Your feedback on this matter is truly invaluable, as it will give us something to work on until your next stay here with us in the, hopefully, not-so-distant future!

10/10 Excellent

Nazila, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property.
Stayed 2 nights in Dec 2023
Response from SMS on 26 Dec 2023
Thank you so much for your excellent review!We are SUPER happy that you loved your stay with us:)

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sander on 24 Dec 2023
Tusen takk for super tilbakemelding!Håper vi får gleden av å ønske deg velkmmen hit igjen!

10/10 Excellent

Rosalynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Antonija, Welcome Office Manager on 7 Feb 2024
Dear Rosalynn,Thank you for taking the time to share your experience at Clarion Hotel The Hub. It's wonderful to hear that you chose us for your leisure trip and that you found our conditions and cleanliness to be top-notch! We take pride in maintaining our hotel, and your feedback affirms the hard work we put in every day. Once again, thank you for choosing Clarion Hotel The Hub. We hope to see you again on your next leisure trip! Best Wishes,

2/10 Terrible

Michelle

Stayed 2 nights in Dec 2023
Response from Andre on 19 Dec 2023
Dear Michelle,We're truly sorry to hear about your disappointment with your recent stay. We deeply value your feedback and would like to learn more about your experience to address these issues. Please reach out to us directlyWarm regards, André & Team The Clarion Hotel The Hub

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Amazing hotel. Centrally located and perfect for discovering Oslo.
Stayed 3 nights in Nov 2023
Response from sinthu on 15 Dec 2023
Thank you so much for your lovely feedback, we appreciate it:) Welcome to our hotel for your next visit:) Welcome Office

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guled on 10 Dec 2023
Thank you so much for your lovely feedback, we appreciate it:) Welcome to our hotel for your next visit:) Welcome Office, Guled

10/10 Excellent

Chris

Travelled with partner
Great hotel and facilities, incredible breakfast with decidcated allergy station providing good gluten free selection.
Stayed 4 nights in Nov 2023
Response from Guled on 9 Dec 2023
Thank you so much for your lovely feedback, we appreciate it:) Welcome to our hotel for your next visit:) Welcome Office, Guled

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible stay
We stayed at the Clarion for 3 nights & had the best stay. I couldn’t fault anything the service was outstanding, rooms were spotless & all of the amenities in the hotel were brilliant. The spa & gym was one of the best in any hotels I’ve stayed in & the buffet breakfast was extensive with so much fresh food. Will definitely be back to stay at the Clarion if we are ever in Oslo again. Thank you!
Stayed 3 nights in Nov 2023
Response from Andre on 5 Dec 2023
Hey Georgia! Wow, we're absolutely thrilled to hear that you had such an incredible experience with us! Your glowing review has brightened our day more than the Oslo sun ever could! We're over the moon to know that our service hit the mark, and that you found our rooms to be the epitome of cleanliness. It's great to hear that you made the most of our amenities, and we're pumped that our spa and gym flexed their muscles to impress! The breakfast buffet team is doing a little happy dance knowing that their spread of fresh goodies was a hit! And yes, we're already looking forward to welcoming you back for another fabulous stay whenever you're in Oslo again. Thank you so much for choosing us and for taking the time to share your experience. Safe travels until next time! Warm regards, André & Team Clarion Hotel The Hub

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central location, tres handsome hotel. coffee cup is very dirty
Stayed 2 nights in Nov 2023
Response from Andre on 5 Dec 2023
Dear Guest,Thank you so much for the 5-star review! We're thrilled you enjoyed our central spot and the hotel's charm. We deeply apologize for the oversight with the coffee cup. Thanks a million for sharing.Warm regards, André & Clarion Hotel The Hub

10/10 Excellent

Jillian

Stayed 1 night in Nov 2023
Response from Andre on 5 Dec 2023
Hey Jillian! We're over the moon to hear you loved your stay at Clarion Hotel The Hub! Your 5-star shout-out has our hearts bursting with joy. Can't wait to welcome you back for another stellar experience! Until then, keep spreading the love! Cheers, André & Team Clarion Hotel The Hub

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to train station and tram/bus stops. Hotel clean and modern. Staff very friendly.
Stayed 3 nights in Nov 2023
Response from Danial on 28 Nov 2023
Hi EmilyThank you so much for your lovely feedback:)You are always welcome to our hotel and hope to see you in the future:)Welcome Office

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Andre on 18 Dec 2023
Hei Emily! WOW, tusen takk for toppscoren! Vi er superglade for at du hadde et fantastisk opphold hos oss på Clarion Hotel The Hub! Håper vi får gleden av å ønske deg velkommen tilbake snart! Ha en strålende dag! Beste hilsener, André & Clarion Hub Team

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clarion is such a beautiful hotel. The bedroom was luxury itself..very comfortable and cozy. The breakfast was amazing and meant we didn’t have to look for lunch. The only downside for an Aussie traveller was the lack of ,easy to use ,tea making supplies.
Stayed 2 nights in Nov 2023
Response from Danial on 28 Nov 2023
Hei CatherineThank you so much for your lovely feedback, we are very happy that you had a great stay:)Hope to see you next for your next stay:)Welcome Office

8/10 Good

Natalie, Luxembourg

Stayed 3 nights in Nov 2023
Response from Andre on 17 Dec 2023
Dear Natalie,Wow, 4 stars! Thank you so much for your kind words! We're thrilled you enjoyed your stay with us. Can't wait to welcome you back!Warm regards, André & Team Clarion Hotel The Hub

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for exploring Oslo.
Stayed 3 nights in Nov 2023
Response from Salwan / Welcome Office on 29 Nov 2023
Hello Kathryn.Thank you so much for your lovely feedback, we appreciate it:) Welcome to our hotel for your next visit:) Welcome Office, Salwan

6/10 Okay

Shane

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overcrowded hotel
Stayed 2 nights in Nov 2023
Response from Andre on 30 Nov 2023
Dear Shane,Thank you for sharing your thoughts with us . We're sorry to hear about your experience with the crowds. Your comfort is our priority.Warm regards, The Clarion Hotel The Hub Team

10/10 Excellent

Payton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I’ve ever stayed in! From the helpful/kind staff to the decor and from the incredible buffet breakfast to the most comfortable bed I’ve ever slept in. My friend and I are now looking at other Clarion hotels to stay in
Stayed 3 nights in Nov 2023
Response from salwan / Welcome office on 29 Nov 2023
Hello PaytonThank you so much for your lovely feedback, we appreciate it:) Welcome to our hotel for your next visit:) Welcome Office, Salwan

10/10 Excellent

Islam

Stayed 2 nights in Nov 2023
Response from Andre on 14 Dec 2023
Hi Islam,Wow, a perfect score! We're absolutely thrilled you enjoyed your stay at Clarion Hotel The Hub! Your five-star experience is exactly what we aim for every day.Thank you for sharing the love! Can't wait to welcome you back soon!Warm regards, André & Team Clarion Hotel The Hub

10/10 Excellent

Eric

Stayed 4 nights in Nov 2023
Response from Belicia/Welcome Office on 13 Dec 2023
Hei Eric!Takk for top rating :)Velkommen tilbake til oss.

10/10 Excellent

Marshall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service ... Great location
Stayed 1 night in Nov 2023
Response from Belicia/Welcome Office on 19 Nov 2023
Hei!Takk for din topp rating :)Velkommen tilbake til oss.