Indoor pool

Reviews of The Ritz-Carlton, Osaka

5 out of 5
The Ritz-Carlton, Osaka
2-5-25 Umeda, Kita, Osaka, Osaka

Reviews

9.4

Exceptional

Rating 10 - Excellent. 754 out of 988 reviews" "
Rating 8 - Good. 170 out of 988 reviews" "
Rating 6 - Okay. 34 out of 988 reviews" "
Rating 4 - Poor. 16 out of 988 reviews" "
Rating 2 - Terrible. 14 out of 988 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yeh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ritz Carlton hotel has been the best hotel my wife and I have stayed. The staff at the check in counter, doorman, restaurants and servers are top notched. The Manager actually took us to our room after check in and showed us around the hotel. It is simply the Best Hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Best breakfast ever in all the ritz properties that i stayed
Stayed 2 nights in Feb 2024

4/10 Poor

Ian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was great. Room was subpar for pricing with limited services. Wouldnt stay there again.
Stayed 1 night in Feb 2024

10/10 Excellent

Zabrien

Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing
Stayed 1 night in Feb 2024

8/10 Good

KAZUHISA, Rancho Mirage

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Beautiful Classic Hotel, but need upgrade for now.
Stayed 3 nights in Feb 2024

4/10 Poor

Khushal

Stayed 2 nights in Jan 2024

10/10 Excellent

Hirofumi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the interior decor. The breakfast was amazing. Worth waiting for in line. The service was impeccable. Definitely coming back soon.
Stayed 2 nights in Jan 2024

10/10 Excellent

Janice

Liked: Cleanliness
Stayed 3 nights in Jan 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 4 nights in Dec 2023

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Georgian glamour in Osaka- Unique!
Simon was amazingly kind and warm! Kudos to the whole team for keeping the operations seamless and ticking over the busy holiday period! Rooms were spacious and turndown service provided.
Stayed 4 nights in Dec 2023

10/10 Excellent

Dean K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japan 2023 Tour
We were very impressed with the greeting and service upon arrival; the room and view were wonderful, beautifully decorated with quality furnishings and amenities; location near shopping and restaurants via the underground tunnel was great; what a great property!
Stayed 1 night in Nov 2023

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with amazing staff! We always enjoy our stay at the Rotz Carlton.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mitsuko

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Stayed 1 night in Oct 2023

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and conveniently located. Underground passage connects to JR Osaka Station with many eateries and department stores!
Stayed 2 nights in Oct 2023

10/10 Excellent

Yong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has given us the best experience ever. I will come back and stay at this wonderful hotel when I am in Osaka
Stayed 5 nights in Oct 2023

10/10 Excellent

oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, ggood service and well located
Stayed 5 nights in Oct 2023

10/10 Excellent

xuchen, east stroudsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staffs are friendly & professional. Their service is impeccable & would come back & stsy again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tracy

Stayed 3 nights in Sep 2023

2/10 Terrible

saleh

Stayed 3 nights in Sep 2023

10/10 Excellent

Christopher Michael

Stayed 5 nights in Sep 2023

10/10 Excellent

Sabina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a treat staying at this Hotel. Staff, especially housekeeoing were extra oridary. You seldomly get this level of service these days.

10/10 Excellent

Jack

Stayed 2 nights in Jul 2023

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The most amazing hotel ever! So classy and staff was so nice and attentive. Thk you for a wonderful vacation!
Stayed 3 nights in Jun 2023

10/10 Excellent

elaine

Travelled with family
The staff are amazing. Food is great and the best service ever
Stayed 4 nights in Jul 2023

10/10 Excellent

Nikos

Stayed 3 nights in Jul 2023

10/10 Excellent

Gilad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service and facility. A small detail I liked: they supply you with plenty of good quality water bottles - very useful convenience when touring.
Stayed 2 nights in Jun 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to recharge our energy !
Perfect two days in Osaka to rest after four days in Tokyo . My daughter and her friend and I all visited the outdoor jacuzzi and had a Lovely time. The attendant even brought us cold water bottles! Breakfast buffet was excellent for my two travelling companions who are vegans. Memorable stay
Stayed 2 nights in Jun 2023

8/10 Good

Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 1 night in Mar 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Osaka Time
I was treated like royalty. Everyday I was greeted warmly by the Ritz Carlton team when I came in and went out. I had not been to Osaka for 12 years so, I had forgotten somethings. No worries. The staff researched places to go, restaurants, Shinkansen timetables, you name it. They made me feel like I was special even though I am just a regular Joe.
Stayed 5 nights in Mar 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior service, very friendly and helpful staff. Excellent restaurants on site
Stayed 2 nights in Nov 2022

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great service and wonderfully unique hotel.
Stayed 2 nights in Sep 2022

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2020

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service!
We had a group of 8 adults and 1 child so we constantly have to contact the concierge to help us book our van and book our reservations for dinner. The concierge team we superb! During our first dinner on our arrival night, the concierge team even called us at the restaurant to made sure if we needed any help. That was a real surprise. The housekeeping was really sweet too. We left the hotel after housekeeping usual hours. They cleaned up our room even though we didn’t contact them. That’s a plus for services. Overall, the hotel’s service was awesome, everyone in the hotel was very willingly to help. Would totally come back again.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful spacious room, clean, classy place. the staff are very courteous and professional.
Stayed 2 nights in Sep 2019

10/10 Excellent

Erasmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
A little bit for from big shipping centers . Two much price /room compared with everything
Stayed 4 nights in Dec 2019

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Ahamd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
Its not my first stay at this wonderful hotel , everything about this hotel is perfect , their breakfast, their service, the rooms and the location as well.
Stayed 3 nights in Dec 2019

10/10 Excellent

Hoo Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super high class of service standard
Many thanks to all the staff at concierge for their extra miles service to help us reserve restaurants before our arrival. And many thanks to all the staff for their high standard of service and guidance on how to go to places of interest. We will come back to Ritz Carlton when we visiting Osaka again. Thank you
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel, the most helpful staff, great restaurants and food (breakfast and lunch really good, and two 1-star Michelin restaurants). We went to the Japanese one and it was great.
Stayed 1 night in Dec 2019

2/10 Terrible

JOHN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Schitz-Carlton Osaka
Because I had chosen the "Pay at the hotel" option when booking I expected to pay in local currency (Yen) when I checked out. Upon check-in I was asked to put down a credit card, I did not want to incur any charges on that card so I asked the girl checking us in if there would be a hold placed on the card; she assured me that there would be no hold on my credit card and that only any future charged amenities would be charged to that account at check out. This was a Lie, they put a hold on the full amount of my anticipated stay ($1,650) and did not remove the hold for another six days after I had checked out and paid my bill in full in cash. This caused me to incur a number of overdraft service charges due to unavailable funds and considerable inconvenience in necessary explanations. When I told them about this they just blew it off as a "teachable moment." In the future I will avoid having their employee incompetence become my accounting nightmare by booking with their competitor. The Imperial Hotel Osaka is a little out of the way, but they really care about their customers.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Amazing property. Great service and good location to train station. Love the old school feel!
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with good location
Excellent hotel. Had a really enjoyable stay. Staff were friendly and welcoming and very good location too.
Stayed 6 nights in Oct 2019