View from room

Reviews of Imperial Hotel Osaka

4.5 out of 5
Imperial Hotel Osaka
8-50 Temmabashi 1-chome, Kita-ku, Osaka, Osaka

Reviews

9.6

Exceptional

Rating 10 - Excellent. 804 out of 1012 reviews" "
Rating 8 - Good. 153 out of 1012 reviews" "
Rating 6 - Okay. 34 out of 1012 reviews" "
Rating 4 - Poor. 9 out of 1012 reviews" "
Rating 2 - Terrible. 12 out of 1012 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Travelled with family and small children
Liked: Staff & service, amenities
Staying here was a magical experience, absolute first class service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favourite hotel of our stay in Japan. Great room, great staff. Only issue we had is the hard beds, we aren’t used to them and hence got a bit of back ache from sleeping on them. Other than that perfect stay.
Stayed 6 nights in Mar 2024

10/10 Excellent

Hengbao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Yumiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provide wonderful services!
Stayed 1 night in Mar 2024

2/10 Terrible

Ramin, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Hiromasa, Kawasaki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been a fun of Imperial Hotel. I believe it is the one of best of best hotel.
Stayed 5 nights in Mar 2024

10/10 Excellent

Maria, Houston

Business traveller
Excellent hotel
Stayed 4 nights in Mar 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Alexander

Great location and caring staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is always great in japan but this hotel took it a few steps further. Very nice hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous view of the river from room. Area is well separated from the bustle of the city, so area is nice and quiet. Would have preferred for an option to pay for all drinks and snacks besides the complimentary water upfront.
Stayed 3 nights in Mar 2024

10/10 Excellent

Shannon X

Travelled with group
Liked: Cleanliness, staff & service
A very quiet location with free shuttle to the train station.
Stayed 3 nights in Mar 2024

8/10 Good

si

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Roberto, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Feb 2024

8/10 Good

ALLY WONG

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
In general Japanese staff are always extremely professional. The biggest issue we have with this hotel is that its gym facilities open only to club members and hotel guests have to pay a high price (almost the same as a one evening stay in the hotel) in order to go. This really is a bumper and it makes us feel less welcoming in this hotel.
Stayed 5 nights in Feb 2024

10/10 Excellent

Farook

Liked: Cleanliness, staff & service, property conditions & facilities
Love the staff for their attentiveness to guests request. Really wonderful service.
Stayed 4 nights in Jan 2024

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend as hospitality was outstanding! Everyone gave us a warm welcome and were very helpful in giving us information about sightseeing. They made us feel more than welcome and it was great fun talking to the entire staff. The accommodations were excellent, with lots of amenities. Nice turn down service. The room had a great view of Osaka and convenient to the river walk.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kim, Woodgate

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
An excellent premium hotel in every respect very well located on the river away from the busy city core.
Stayed 3 nights in Jan 2024

10/10 Excellent

Junji

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next level of everything fantastic Hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Anabel

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Dec 2023

10/10 Excellent

Yifan

Stayed 3 nights in Dec 2023

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel
Stayed 2 nights in Dec 2023

10/10 Excellent

Anton, Santa Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Japan is an exceptional country. Cleanliness and courtesy are part of the culture. The Imperial magnifies these qualities. Osaka Castle is a thirty minute walk away. Walking along the riverfront is also a delight. There is an outdoor open air shopping arcade 10 minutes walk away, and walking to the main train station, where there is amazing shopping, is about 30 minutes. From there the whole of Japan is accessible on a remarkable train network. Nara is about an hour away. The room was spacious and meticulously serviced each day. There is a free hotel shuttle to the main station as well.
Stayed 6 nights in Dec 2023

10/10 Excellent

Anfred

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5 star hotel with 6 star staff
The hotel was very nice with lots of positives; the room was clean and comfortable, the location was convenient with the free shuttle to and from Osaka station and the food was excellent. What truly made the hotel stand out though was the staff. They gave me a very warm welcome and were incredibly friendly throughout my stay. I could not say enough good words about them.
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property. Solid breakfast and it is 4,000 yen in person so definitely add it before, it is high quality and worth it (I paid separately, much to my chagrin). Beautiful property. Amazing, friendly staff. Amazing flute and live music in the lobby. True 5 star professional hotel amazing experience.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, great value for money. The room has a lovely view!
Stayed 2 nights in Nov 2023

10/10 Excellent

Ashok, Washington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel by the river and close to the Osaka Castle
Stayed 1 night in Nov 2023

10/10 Excellent

ziyu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. They have wonderful dinning options and perfect hotel service. I definitely will choose this hotel again!

10/10 Excellent

Ligia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed at many hotels, I was thoroughly impressed with how wonderful this hotel is. Our view of the river was spectacular when waking up. It was tough to leave because I felt so well cared for by each staff member. I would stay here again when I come back to Osaka
Stayed 3 nights in Oct 2023

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Oct 2023

6/10 Okay

SATAR, Rancho Mission Viejo

Liked: Property conditions & facilities
Guest room mattresses needs attention. Charge for spa is not acceptable , since all four star property there is no charge. Guest service agent needs authority to makes decisions
Stayed 4 nights in Sep 2023

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Ideally situated on river with a short walk to Osaka Castle and convenient to Osaka Kids Plaza However it wasn't until after we booked that hotel stated pool is only for 20 years and older so not truly family friend. Without coupon, the breakfast buffet is very expensive
Stayed 4 nights in Aug 2023

10/10 Excellent

SHUI BING JANE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a shuttle bus service to Osaka station. The location is also close to Sakuranomiya Metro Station which is within 10 mins walk.
Stayed 4 nights in Aug 2023

10/10 Excellent

Ramin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean elegant rooms with beautiful views of the city and river. Frequent shuttle to shopping center and downtown. Excellent service and staff. I would definitely stay here on our return.
Stayed 2 nights in Aug 2023

6/10 Okay

Omar

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I enjoyed my stay at the imperial hotel. Staff were very friendly. Rooms were clean. The only two issues were the location is far away from everything. And the outrageous $50 USD fee to use the swimming pool per person per each time. I booked 2 rooms for 3 night's. Costed me $4,000 USD. You'd think simple amenity like a pool would be included. I would not stay there again
Stayed 3 nights in Aug 2023

6/10 Okay

Helen

Stayed 4 nights in Aug 2023

8/10 Good

jesse, chatham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff where excellent, but breakfast room service not so much; the American breakfast was served with broccoli, 3 1.5 inch sausages toast etc, the asia breakfast was much better and bigger
Stayed 3 nights in Jul 2023

10/10 Excellent

XIAOLI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, excellent service,
Stayed 3 nights in Jul 2023

10/10 Excellent

Lingshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I thought that the hotel was very nice and it was my first 5 star hotel experience. The staff were extremely polite and helpful and were able to communicate in English. I am only giving it a three star because every one of their amenities costed extra. You weren’t allowed to use the gym, have breakfast or anything without having to pay more. To me paying the premium price for the stay should come with some perks. Just to do one load of laundry would have costed me around $30 due to the fact they charge for every item instead of per load. The hotel was right off a river with gorgeous views and had many restaurants attached to it.
Stayed 3 nights in Jul 2023

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023

10/10 Excellent

mavis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience. We highly recommend this hotel. If you want to stay at a high end hotel, this is the place in Osaka. Over exceeded my expectations
Stayed 4 nights in Jun 2023

8/10 Good

Xu Chang

Liked: Cleanliness, staff & service
fair priced under imperial brand room facility being old and tired we enjoyed the restaurant (sushi dinner) that was great!
Stayed 1 night in Jun 2023

10/10 Excellent

Alexandrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel I’ve ever stayed at, especially if you consider the price to performance metric. Staff were incredible, thoughtful, and assisted us every step of the way, and while they didn’t all speak the same language, they made sure our needs were met no matter what.
Stayed 1 night in May 2023

10/10 Excellent

Darcy, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with exceptional staff
Stayed 2 nights in May 2023

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 2 nights in May 2023

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Tarnished gilt
Beds too hard for a hotel of that quality. Shower too fussy.
Stayed 2 nights in Apr 2023