2/10 Terrible
Melanie
Travelled with group
22 May 2024
Disliked: Staff & service
No hot water staff was inattentive To the issue had the maintenance man, come up and run the water after 3 calls nothing happened clearly. We leave because they said that it's gonna take a while. We missed our Reservations. After 5 calls a manager changed our room. Building 8 is the tower of terror!!!! So we leave there ....There is no concierge. There is no way to transport your luggage on a cart. They moved our room at midnight. Had to pack up every single thing. It was very inconvenient. They gave me a free meal ticket that was basically free Eggs and that's it. I had to pay for the sides. If you want a mediocre place, this is the place for you. There are some perks if you have no allergies to foods. It's like a cafeteria style place. They have cups. You can buy and refill each day while you're there. That's a perk if the coke machine works. Three out of four are often not working. I was impressed the first time I went to this hotel, but I am not anymore. Do not stay in tower eight. Another perk we thought we had was the POOL HOPPING well its not true!! We had to leave another hotel that was below cabana bay .It's all over everywhere that you can pool hop. And that is why we decided on Cabana Bay. So that we could do that. Unfortunately that did not work out either. We tell the people at Cabana Bay and nobody cared..... Not one ounce of communication. Was overall great weather thank god. Cuz ill never try this place again.
Melanie
Stayed 4 nights in May 2024