2 outdoor pools, a heated pool, pool cabanas (surcharge), pool umbrellas

Reviews of Universal's Cabana Bay Beach Resort

3.5 out of 5
Universal's Cabana Bay Beach Resort
6550 Adventure Way, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 2912 out of 4997 reviews" "
Rating 8 - Good. 1132 out of 4997 reviews" "
Rating 6 - Okay. 511 out of 4997 reviews" "
Rating 4 - Poor. 223 out of 4997 reviews" "
Rating 2 - Terrible. 219 out of 4997 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Melanie

Travelled with group
Disliked: Staff & service
No hot water staff was inattentive To the issue had the maintenance man, come up and run the water after 3 calls nothing happened clearly. We leave because they said that it's gonna take a while. We missed our Reservations. After 5 calls a manager changed our room. Building 8 is the tower of terror!!!! So we leave there ....There is no concierge. There is no way to transport your luggage on a cart. They moved our room at midnight. Had to pack up every single thing. It was very inconvenient. They gave me a free meal ticket that was basically free Eggs and that's it. I had to pay for the sides. If you want a mediocre place, this is the place for you. There are some perks if you have no allergies to foods. It's like a cafeteria style place. They have cups. You can buy and refill each day while you're there. That's a perk if the coke machine works. Three out of four are often not working. I was impressed the first time I went to this hotel, but I am not anymore. Do not stay in tower eight. Another perk we thought we had was the POOL HOPPING well its not true!! We had to leave another hotel that was below cabana bay .It's all over everywhere that you can pool hop. And that is why we decided on Cabana Bay. So that we could do that. Unfortunately that did not work out either. We tell the people at Cabana Bay and nobody cared..... Not one ounce of communication. Was overall great weather thank god. Cuz ill never try this place again.
Stayed 4 nights in May 2024

10/10 Excellent

Isabella

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the best swimming pools!
Stayed 2 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you enjoyed our swimming pools during your stay with us. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Shirley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of pool choices. A lot of food choices. Ping pong tables in the sand. Close to City walk. Safe. Accommodated adjoining room request. Refillable cups should have had a 4 day option. Jumps from 3 to 7. Atomic Grille makes awesome Atomic salad with chicken. Couldn’t get into Bowling Alley- too busy - needed to reserve 48 hours prior. Gym is very nice.
Stayed 4 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you enjoyed the variety of pool and food choices available, as well as the amenities like the ping pong tables in the sand. We're delighted that our proximity to CityWalk provided convenience and that you felt safe during your stay. We're glad we could accommodate your request for adjoining rooms, and we appreciate your suggestion regarding the refillable cups. It's fantastic to hear that you enjoyed the Atomic salad with chicken from the Atomic Grille and found our gym to be very nice. We appreciate your feedback and we look forward to welcoming you back or another enjoyable stay in the future! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

4/10 Poor

Naghmana

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that the rooms were not clean. The sheets were dusty and the room was also dusty. The room had a weird smell. And the room is not cleaned regularly.
Stayed 4 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We sincerely apologize for the cleanliness issues you experienced during your stay with us. Please rest assured that we take your feedback seriously, and we will address these concerns with our housekeeping team to ensure that our rooms are thoroughly cleaned and maintained to the highest standards. We appreciate your feedback and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Sincerely, Universal’s Cabana Bay Beach Resort Management

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We're absolutely thrilled to hear that your stay with us was the best hotel experience you've had in Orlando. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities
It was the best hotel I’ve stayed at in Orlando!!!
Stayed 1 night in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We're absolutely thrilled to hear that your stay with us was the best hotel experience you've had in Orlando. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Keith, East Hanover

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So happy we picked this place for our Universal break. Fun vibe. Great staff. River taxi to city walk changed my life. We’ll be back.
Stayed 5 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a fantastic experience and that our fun vibe and great staff contributed to your enjoyment. It's wonderful to know that our river taxi to CityWalk made a positive impact on your stay. We're delighted to have had the opportunity to enhance your experience. We appreciate your feedback and we excited to welcome you back for another memorable stay in the future! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Jessamyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is starting to show its age, but we enjoyed the pool grounds and proximity to the parks. We enjoyed the Diner.
Stayed 2 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We're glad to hear that you enjoyed our pool grounds, proximity to the parks, and the Diner during your stay. We appreciate your comment about the property showing its age. Please know that we continuously strive to maintain and improve our facilities to ensure a comfortable experience for our guests. We appreciate your feedback and we hope we will have the opportunity to welcome you back for another enjoyable stay in the future. Warm Regards, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Shawna Mae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th time staying here. Always very clean and the staff is always helpful and friendly.
Stayed 2 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing to return to Cabana Bay. We're thrilled to hear that you consistently find our hotel very clean and our staff helpful and friendly. We appreciate your feedback and we look forward to welcoming you back for another wonderful stay in the future! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Fernando, Fort Myers

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

James

Liked: Amenities, property conditions & facilities
Excellent time there as always
Stayed 2 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing to return to Cabana Bay. We're thrilled to hear that you had an excellent time during your recent visit. We appreciate your feedback and we look forward to welcoming you back for another wonderful stay in the future! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Daila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had 3 days with 2 nights. The staff really friendly, variety food and differents installations where you can get everithing that you needs. Hotel very clean. I recommend this hotel.
Stayed 2 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a wonderful stay with us. It's fantastic to know that you found our staff friendly, enjoyed the variety of food options, and appreciated the different facilities available to meet your needs. We're also delighted that you found our hotel to be clean and well-maintained. We appreciate your feedback and we look forward to welcoming you back for another enjoyable stay in the future! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Francis

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was all good
Stayed 7 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that your experience with us was all good. We appreciate your feedback and we look forward to welcoming you back for another wonderful stay in the future! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities
Alll
Stayed 2 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Tabatha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! We have been to Orlando many times but wanted a change in where we stayed. I’m so glad we decided to at your resort. The best decision we could have made.
Stayed 3 nights in Apr 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a wonderful stay with us and that choosing our resort was the best decision for your Orlando trip. It's fantastic to know that we were able to provide you with a refreshing change of scenery and contribute to your overall enjoyment of your time in Orlando. We appreciate your feedback and we look forward to welcoming you back for another fantastic stay in the future! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pools and lazy river but bring your own tube because they charge you to rent one. Also leave your car at home because they will charge you to park it there.
Stayed 3 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you loved our pools and lazy river during your stay. We appreciate your suggestion about bringing your own tube for the lazy river. While we do offer tube rentals for convenience, we understand that some guests prefer to bring their own. We'll certainly take your feedback into consideration as we strive to enhance our guest experience. Regarding parking, we apologize for any inconvenience caused by our parking policy. We understand that this may not be ideal for all guests, and we'll make sure to communicate this clearly to future visitors. We appreciate your feedback and we hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Warm Regards, Universal’s Cabana Bay Beach Resort Management

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly atmosphere, clean, beautiful property
Stayed 4 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that you enjoyed the friendly atmosphere, cleanliness, and beauty of our property during your stay. We appreciate your feedback and we look forward to welcoming you back for another enjoyable stay in the future! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Irvin

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I liked that it is right next to volcano bay. I also loved the pool, bar, and the atomic grill that is next to the pool. However, the cleaning staff would not completely clean/organize the beds on the days that we were there. The front desk staff was also kind of unpleasant and they charged me a 664 dollar deposit and the guy at front desk told me that charge was not from them.
Stayed 4 nights in May 2024

8/10 Good

Ada

Liked: Staff & service
Stayed 4 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Lanesia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fun hotel with quite a few amenities. The cafeteria style restaurant was surprisingly good. We particularly enjoyed the salad bar because it has so many items to choose from to build a salad. We had a mini suite room with a seating area and little kitchenette. It was nice to have that extra space. The transportation to the parks is very good. We never had to wait for a bus on either side. The staff were friendly and accommodating. I would stay there again.
Stayed 3 nights in May 2024
Response from CBBR Management on 22 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you found our hotel fun and enjoyed the variety of amenities we offer. We're delighted to know that you were pleasantly surprised by the cafeteria-style restaurant and that you particularly enjoyed the salad bar. It's wonderful to hear that your mini-suite room with the seating area and kitchenette provided the extra space and comfort you desired. We're glad our transportation to the parks met your expectations and that you found our staff friendly and accommodating. We appreciate your feedback and we look forward to welcoming you back for another enjoyable stay in the future! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

6/10 Okay

Arlena

Travelled with family
Roaches
Stayed 2 nights in May 2024
Response from CBBR Management on 16 May 2024
Thank you for your review and for choosing Cabana Bay. We are deeply sorry to hear about your experience with roaches during your stay. Please accept our sincerest apologies for the inconvenience and discomfort this caused you. Rest assured, we have immediately escalated your concerns to our team to address and rectify the situation. We appreciate your feedback and we hope we will have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay in the future. Warm Regards, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Jacinta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a true blast from the past. I loved the attention to detail for the entire property. The soap was zest, and the shampoo was Vo5. The staff was very friendly and allowed us to check in early when we arrived at 9:30 am. The shuttles were easy to get to and the wait time was minimal. Even at the most crowded times, they were spacious enough to remain comfortable. It was a short ride to the parks, and they drop you off close to the entrance. It really is an adorable property. Plus they have a Starbucks near the lobby!
Stayed 2 nights in May 2024
Response from CBBR Management on 16 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a blast from the past and appreciated the attention to detail throughout our property. It's fantastic to know that you enjoyed the nostalgic touches, from the Zest soap to the VO5 shampoo. We're delighted that our staff could accommodate your early check-in request and that you found our shuttle service convenient and efficient. We're glad you found our property adorable, and we agree that having a Starbucks near the lobby adds to the convenience and comfort of our guests. We appreciate your wonderful feedback and we look forward to welcoming you back for another memorable visit! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
loved it and miguel in housekeeping!
Stayed 7 nights in May 2024
Response from CBBR Management on 16 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you loved your stay with us and that Miguel from our housekeeping team made a positive impression on you. We'll be sure to pass along your kind words to him. We appreciate your feedback and we look forward to welcoming you back for another fantastic stay soon! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from CBBR Management on 16 May 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Katy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful family fun resort. We stayed at the beachside with the volcano bay view and it was awesome. Buildings are nice and clean. Parking plenty and many food options. Only negative you have to purchase your own tubes for the pool and lazy river which was a bummer.
Stayed 4 nights in May 2024
Response from CBBR Management on 15 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a wonderful family experience at our resort and enjoyed the beachside view of Volcano Bay! It's great to know that you found our buildings nice and clean, and appreciated the ample parking and food options available. We appreciate your feedback and we look forward to welcoming you back for another memorable stay soon! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

elizabeth a

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very neat and tidy. The mattress was comfortable. The air conditioning worked fabulously!
Stayed 4 nights in May 2024
Response from CBBR Management on 15 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you found your room neat and tidy, and that you had a comfortable stay with us. It's great to know that you found the mattress comfortable and the air conditioning working fabulously! We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Yelena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from CBBR Management on 15 May 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from CBBR Management on 15 May 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from CBBR Management on 15 May 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time here as a family of 4. Pools were fun and safe. We had a room looking at the volcano that was spacious and adequate for us. Food was ok, but would have been nice if there was a slightly finer dining experience at the hotel. Other than that can’t fault it.
Stayed 14 nights in Apr 2024
Response from CBBR Management on 13 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you and your family had a great time during your stay. It's wonderful to know that you enjoyed our pools and felt they were both fun and safe. We're also pleased that you found your room spacious and suitable for your needs, especially with a view of the Volcano Bay. We appreciate your feedback and we look forward to welcoming you back again soon for another fantastic stay! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Marcia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2024
Response from CBBR Management on 13 May 2024
Thank you for your review and for choosing Cabana Bay. We're glad to hear that you had a very good experience during your stay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Joanny, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every was GREAT but the food wasn’t good
Stayed 3 nights in May 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is super close to Volcano Bay and the Garden walking path to the Theme parks and city walk. There is also bus transportation if you’d rather not walk
Stayed 7 nights in May 2024
Response from CBBR Management on 13 May 2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that you appreciated our property's close proximity to Volcano Bay and the convenient Garden walking path to the theme parks and CityWalk. We understand the importance of offering various transportation options, and we're glad that our bus transportation was convenient for you as well. We appreciate your feedback and we look forward to welcoming you back for another wonderful stay in the future! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved this retro looking property. Everything was so convenient, walkable, and clean. There was always a regular bus pickup to and from Universal and City Walk. We never waited for the shuttle for longer than a couple minutes either way. The Bayliner Diner was so convenient to get a quick bite to eat. I wish that there were more water fountains around the property as you have to walk all the way back to the diner if you want a drink and you're located at the far end. We stayed for 6 days and never did get a visit from housekeeping. We would leave early in the morning and come back by late afternoon, so we left plenty of time for service. After a few days, we just decided they weren't coming and left the privacy sign up and asked for fresh towels. Next time we visit, we will make a point to ask if we can get the room cleaned.
Stayed 7 nights in May 2024
Response from CBBR Management on 13 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you loved our retro property and found everything convenient, walkable, and clean. It's great to know that our shuttle service to Universal and CityWalk was prompt and convenient for you, and that you enjoyed the convenience of Bayliner Diner. We apologize for the oversight regarding housekeeping during your stay. Your feedback has been shared with our team, and we'll be sure to address this issue to ensure it doesn't happen again in the future. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Looking for more healthy food choices - so much greasy fast food at the hotel and Universal…but otherwise a good vacation!
Stayed 7 nights in Apr 2024
Response from CBBR Management on 13 May 2024
Thank you for your review and for choosing Cabana Bay. We're glad to hear that you had a good vacation overall. We understand the importance of healthy food options, and we appreciate your suggestion. Providing a variety of dining options, including healthier choices, is something we continually strive to improve. Your comments will be shared with our team as we consider enhancements to our food offerings. We appreciate your feedback and we hope we will have the opportunity to welcome you back for another enjoyable stay in the future! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

6/10 Okay

Chris

Travelled with family
Bus system very good , check in was easy , the fast response with the texting system was fantastic . Was our fourth time at hotel And it’s showing its years . Paint carpets etc.
Stayed 4 nights in May 2024
Response from CBBR Management on 13 May 2024
Thank you for your review and for choosing to return to Cabana Bay. We're delighted to hear that you found our bus system efficient, check-in process easy, and our texting system fantastic. We understand your comments regarding the condition of the hotel, and we appreciate your patience as we work to maintain and improve our facilities. Your feedback is invaluable to us, and we'll certainly take it into consideration as we continue to make enhancements. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Charity Joyce Coon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the area
Stayed 5 nights in Apr 2024
Response from CBBR Management on 13 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you loved the area! We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place! Lots for kids to do! Short walk to Volcano Bay… lots of towels. Stayed here twice. Will def make this my home
Stayed 6 nights in Apr 2024
Response from CBBR Management on 13 May 2024
Thank you for your review and for choosing to return to Cabana Bay. We're thrilled to hear that you had an awesome experience at our resort and that there were plenty of activities for the kids to enjoy. It's great to know that you appreciated the short walk to Volcano Bay and the abundance of towels provided. We appreciate your feedback and we look forward to welcoming you back for another fantastic stay! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

LaShayah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the vintage decor. The property was very clean and the staff was kind. The pool was a big plus as well. We stayed on the side with the water slide. The property was also very close to the theme parks and was a quick shuttle ride away.
Stayed 4 nights in May 2024
Response from CBBR Management on 10 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you enjoyed our vintage décor and found our property clean and our staff kind. It's fantastic to know that you had fun at the pool, especially on the side with the water slide. We're glad our convenient location near the theme parks and shuttle service made your stay even more enjoyable. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Cute, clean, and convenient (close to the Universal parks). I recommend this hotel and would stay there again.
Stayed 3 nights in Apr 2024
Response from CBBR Management on 9 May 2024
Thank you for your review and for choosing Cabana Bay. We're thrilled to hear that you had a great stay with us and that you found our hotel to be cute, clean, and conveniently located near Universal Orlando. We appreciate your feedback and we look forward to welcoming you back for another wonderful experience! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

2/10 Terrible

Paola

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from CBBR Management on 10 May 2024
Thank you for your review and for choosing Cabana Bay. We sincerely apologize for any inconveniences you encountered. We appreciate your feedback and hope we will have the opportunity to welcome you back and provide you with a more seamless and enjoyable stay in the future. Sincerely, Universal’s Cabana Bay Beach Resort Management

10/10 Excellent

Chloe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort if you're planning to go to Universal Studios Orlando. Big and clean room, pool, and dining area. Perfect for families.
Stayed 1 night in May 2024
Response from CBBR Management on 9 May 2024
Thank you for your review and for choosing Cabana Bay. We're delighted to hear that you found our resort to be the ideal choice for your Universal Studios Orlando trip. It's fantastic to know that you enjoyed our spacious and clean rooms, as well as our pool and dining area. We appreciate your feedback and we look forward to welcoming you back on your next adventure to Orlando! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Saraday

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from CBBR Management on 9 May 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place come here every year.
Stayed 2 nights in May 2024
Response from CBBR Management on 8 May 2024
Thank you for your review and for choosing to return to Cabana Bay. We're thrilled to hear that you love our place and choose to stay with us year after year! We're honored to be your preferred destination. We appreciate your feedback and we look forward to welcoming you back for another wonderful stay next year! Have a swell day, Universal’s Cabana Bay Beach Resort Management.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CBBR Management on 9 May 2024
Thank you for your review and for choosing Cabana Bay. We appreciate your feedback and we look forward to welcoming you back in the future. Have a swell day, Universal’s Cabana Bay Beach Resort Management.

6/10 Okay

Amber, Whitehouse

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
There was not a stroller ramp or luggage ramp on doth sides of the building, had to go down around the other side and the elevator wasn’t working at times
Stayed 2 nights in Apr 2024
Response from CBBR Management on 8 May 2024
Thank you for your review and for choosing Cabana Bay. We apologize for any inconvenience caused by the lack of stroller and luggage ramps on both sides of the building, as well as the intermittent issues with the elevator. Rest assured, we will address these matters promptly to ensure a smoother and more convenient experience for our guests in the future. We appreciate your feedback and hope we will have the opportunity to welcome you back and make your next experience a pleasant one. Sincerely, Universal’s Cabana Bay Beach Resort Management