Exterior

Reviews of Quality Inn & Suites Heritage Park

2.5 out of 5
Quality Inn & Suites Heritage Park
2039 East Irlo Bronson Memorial Highway, Kissimmee, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 1000 reviews" "
Rating 8 - Good. 338 out of 1000 reviews" "
Rating 6 - Okay. 116 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cristina on 23 Apr 2024
Thank you for your feedback!

4/10 Poor

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cristina on 10 Apr 2024
Thank you for your feedback!

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. The building in front looks vacant and had some people sitting in front of it. It did not make a good first impression.
Stayed 1 night in Apr 2024
Response from Cristina on 8 Apr 2024
Thank you for the feedback!

2/10 Terrible

Chandrawatie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had hair on the sheets and bathroom there was also dust in the corner had a piece of tissue in toilet and had lots of noise in the room next to us couldn’t sleep had to ask for a late check out because my daughter finally fell asleep at 6 something in the morning and we was tired as well
Response from Cristina on 8 Apr 2024
I apologize for the inconvenience you experienced during your stay. We take cleanliness seriously, and I’m truly sorry that your room did not meet our standards. Rest assured, we will address these issues with our housekeeping team to prevent such occurrences in the future. Regarding the noise disturbance, we understand how crucial a good night’s sleep is, especially when traveling with family. We appreciate your patience and hope to have the opportunity to make it right for you in the future. Thank you for your feedback.

2/10 Terrible

Scott

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Cristina on 5 Apr 2024
Thank you for your review!

10/10 Excellent

Joseph

Stayed 3 nights in Mar 2024
Response from Cristina on 18 Apr 2024
Thank you for your feedback!

10/10 Excellent

Bailey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, beds were super comfy!
Stayed 2 nights in Mar 2024
Response from Cristina on 1 Apr 2024
Thank you for your positive feedback! We’re delighted that you found our property convenient, enjoyed the spacious room, and had a comfortable bed. We look forward to welcoming you back soon!

8/10 Good

Laila

Stayed 1 night in Mar 2024
Response from Cristina on 15 Apr 2024
Thank you for taking time to leave feedback on your stay with us!

10/10 Excellent

Anne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was convenient to our venue and the room was large and the bed was comfortable. Happy with our stay and will return again.
Stayed 5 nights in Mar 2024
Response from Cristina on 1 Apr 2024
Thank you for your positive feedback! We’re delighted that you found our property convenient, enjoyed the spacious room, and had a comfortable bed. We look forward to welcoming you back soon!

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities
I left an envelope with cash in it I didn't realize it until I arrived back home. Very honest staff working at this place they had already called me to notify me before my plane landed. My sincere gratitude. Benny
Stayed 4 nights in Mar 2024
Response from Cristina on 1 Apr 2024
Thank you for sharing your experience! The honest and proactive staff at this place truly went above and beyond. Their integrity is commendable, and I’m grateful they reached out to you before your plane landed.

8/10 Good

Zelda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was quiet, room was clean, staff was very friendly.
Stayed 2 nights in Mar 2024
Response from Cristina on 1 Apr 2024
Thank you for your feedback!

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Mar 2024
Response from Savannah on 21 Mar 2024
Thank you!

8/10 Good

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the room having a musty smell, the hotel was great. The pool was the cleanest that I’ve ever seen a hotel pool and the room/hotel was overall clean.
Stayed 5 nights in Mar 2024
Response from Cristina on 1 Apr 2024
Thank you for sharing your feedback! We apologize for any inconvenience caused by the musty smell in your room. We appreciate your positive comments about our clean pool and overall hotel experience. Your satisfaction is important to us, and we’ll take steps to address the odor issue. We hope to welcome you back soon!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Savannah on 19 Mar 2024
Thank you!

10/10 Excellent

Carla De

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Savannah on 19 Mar 2024
Thank you!

6/10 Okay

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Savannah on 17 Mar 2024
Thank you.

6/10 Okay

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy. Nothing special. Wifi sucked though.
Stayed 1 night in Mar 2024
Response from Cristina on 14 Mar 2024
Thank you for your feedback. We appreciate it and will use it to make improvements and strive for better results.

6/10 Okay

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Savannah on 17 Mar 2024
Thank you.

2/10 Terrible

Maffalda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cristina on 13 Mar 2024
Thank you for your feedback!

2/10 Terrible

Tammy

Disliked: Staff & service
Response from Cristina on 7 Mar 2024
Thank you for your feedback!

6/10 Okay

Mauro Roque

Travelled with family
Liked: Amenities
We had a good Time
Stayed 1 night in Feb 2024
Response from Savannah on 3 Mar 2024
Thank you for choosing to stay with us!

6/10 Okay

Omi

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Savannah on 3 Mar 2024
Thank you!

10/10 Excellent

Steven

Stayed 1 night in Feb 2024
Response from Savannah on 21 Mar 2024
Thank you!

6/10 Okay

Cheryl

Stayed 1 night in Feb 2024
Response from Savannah on 21 Mar 2024
Thank you!

8/10 Good

Maxo

Disliked: Property conditions & facilities
Do not ask for deposit once one made reservation
Stayed 1 night in Feb 2024
Response from Cristina on 22 Feb 2024
Thank you for taking the time to leave feedback on your stay with us.

8/10 Good

glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and acceptable. No linen service 1 day
Stayed 3 nights in Feb 2024
Response from Cristina on 19 Feb 2024
Thank you for your feedback!

6/10 Okay

Marcela

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
poor illumination of areas/building behind the main building, heavy smoke smell in common areas, not enough parking space close to back building.
Stayed 1 night in Feb 2024
Response from Savannah on 15 Feb 2024
We apologize for not meeting your expectations. We are working on our parking lot to accommodate all guests' needs. I will also work with my staff to ensure all public areas are up to par.

6/10 Okay

Bruce

Travelled with partner
Parking was difficult.
Stayed 2 nights in Feb 2024
Response from Cristina on 12 Feb 2024
Thank you for your fedback! We are currently working on expanding our parking lot.

10/10 Excellent

Gary Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 7 nights in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for staying with us! We appreciate your feedback.

2/10 Terrible

Margarita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Savannah on 7 Feb 2024
We apologize for failing to meet your expectations.

8/10 Good

latonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Savannah on 7 Feb 2024
Thank you!

8/10 Good

Ray

Travelled with family
Liked: Amenities
Clean lobby and dining area. Great choices for breakfast. Friendly staff. Will stay again when my family comes to Kissimmee, FL. Thank you!
Stayed 1 night in Feb 2024
Response from Savannah on 7 Feb 2024
Thank you for your kind words about our hotel! We can't wait to see you and your family on their next trip to town.

4/10 Poor

Lindsey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Savannah on 7 Feb 2024
We apologize for any inconvenience you may have experience while staying with us.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, nice rooms, decent breakfast.
Stayed 1 night in Feb 2024
Response from Savannah on 7 Feb 2024
Thank you for choosing to stay with us! We appreciate your feedback and look forward to seeing you again!

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady attending the breakfast room was excellent. The breakfast it self was very good
Stayed 3 nights in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for feedback! Erika is the best!

6/10 Okay

Anna

Travelled with family
How to say, the rate was a little expensive for the quality
Stayed 1 night in Jan 2024
Response from Savannah on 7 Feb 2024
We apologize for our rates being more expensive than expected. This time of year, is high demand for our area. We do offer multiple discounts. On your next trip, please be sure to call us and compare.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Pleasant staff
Stayed 1 night in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for your feedback! Come stay with us again!

8/10 Good

Talia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for your rating!

10/10 Excellent

Danny

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Dec 2023
Response from Savannah on 7 Feb 2024
Thank you for feedback!

10/10 Excellent

Hiu Fai

Stayed 2 nights in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for rating us!

6/10 Okay

Reiner, FRANKTOWN

Business traveller, Travelled with group
Liked: Staff & service
No blankets available the first night we stayed Marginal breakfast- best described as bare bones
Stayed 2 nights in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for sharing your feedback about your recent stay with us. We apologize for any inconvenience you experienced during your visit. We will explore other options to add to our breakfast menu and we will look into fleece blankets for all of our rooms.

8/10 Good

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quick stay! Comfy bed and great water pressure for shower. Saw a few ants in the bathroom area in the middle of the night, we didn’t bring any food or drinks into the room so this was not from us. I’d stay again in a pinch!
Stayed 1 night in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for sharing your experience! We’re delighted to hear that you found the bed comfy and enjoyed the water pressure in the shower. Regarding the unexpected ant visitors, we apologize for any inconvenience. Our team takes cleanliness seriously, and we appreciate your understanding. Rest assured, we’ll address this promptly to ensure a pest-free environment for our guests.

2/10 Terrible

Jenet

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Savannah on 7 Feb 2024
We apologize for not meeting your expectations while staying with us. We hope you will give us another chance.

2/10 Terrible

LUCIANA

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like it because the pillows were too small, the bathroom toilet was liking.
Stayed 1 night in Jan 2024
Response from Savannah on 7 Feb 2024
We apologize for not meeting your expectations while staying at our hotel. I will work on these issues right away.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for your high rating!

8/10 Good

Robert

Stayed 2 nights in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for your feedback!

6/10 Okay

CATHERINE

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
OK for an overnight stay
This is a fairly old building, no elevator. Our room was a double, 2 queen beds but only 1 luggage holder and one chair. Had to use the chair for the other suitcase so there was no place to sit but the beds. It seems there was no thought to the layout of the room because only 1 bed could see the tv. If it was placed in the center of the wall it would be good for both. The fridge was cold .Did not use the microwave. Again, the room is a double but there were toiletries for only 1 person. The beds were soft and comfortable to sleep but not to sit. Add a star if you are attending a function at the Osceola Heritage Park which is less than a mile away. Very easy walk.
Stayed 4 nights in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for sharing your detailed feedback about your recent stay with us. We appreciate your insights, and I apologize for any inconveniences you encountered during your visit. We do offer additional luggage racks and chairs upon request. We are now installing bulk toiletries in all rooms to accommodate all guests.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We highly recommend!
We stayed overnight to attend the Mecum Collector Car Auction. Your hotel was a 10-minute walk. Your staff were friendly m, welcoming & professional. Included breakfast was full of many wonderful choices. Large very clean rooms. We highly recommend!
Stayed 1 night in Jan 2024
Response from Savannah on 7 Feb 2024
Thank you for choosing our hotel for your overnight stay during the Mecum Auction! We’re thrilled to hear that our convenient location, friendly and professional staff, and well-appointed rooms left a positive impression on you. We're see you at the next auction!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean
The room was very clean and the walk-in shower was great! The nights were a little noisy with people coming and going but nothing you wouldn't expect in a hotel. Hotel employees were very friendly!!
Stayed 2 nights in Jan 2024
Response from Savannah on 7 Feb 2024
We appreciate your detailed review! Thank you for choosing to stay with us!

10/10 Excellent

Thomas

Liked: Staff & service, amenities, property conditions & facilities
Didn't like the price
Stayed 3 nights in Jan 2024
Response from Cristina on 7 Feb 2024
Thank you for your rating! We apologize for any inconvenience the rate may have caused you.