Suite, 1 Bedroom

Reviews of Holiday Inn & Suites Orlando SW - Celebration Area, an IHG Hotel

Holiday Inn & Suites Orlando SW - Celebration Area, an IHG Hotel
5711 W Irlo Bronson Memorial Hwy, Kissimmee, FL

Reviews

7.8

Good

Rating 10 - Excellent. 534 out of 1365 reviews" "
Rating 8 - Good. 395 out of 1365 reviews" "
Rating 6 - Okay. 223 out of 1365 reviews" "
Rating 4 - Poor. 105 out of 1365 reviews" "
Rating 2 - Terrible. 108 out of 1365 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

RONALD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
LONG WAIT TIME TO CHECK IN
Stayed 2 nights in Mar 2024

8/10 Good

Newton Marcial Vivenes

Liked: Property conditions & facilities
It was good
Stayed 3 nights in Mar 2024
Response from Luz on 25 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Luz on 19 Mar 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

10/10 Excellent

kenneth

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Luz on 18 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

Pete

Liked: Cleanliness, property conditions & facilities
Love staying here! Location is excellent for Old Town (across the street). Everyone os helpful and very professional. Shout out to Ivan who checked us in...he was great!
Stayed 1 night in Mar 2024
Response from Luz on 11 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

Noreen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and helpful. Realized I entered wrong check in date. I called and they were able to change my dates without a problem. Only stayed 1 night, but my husband and I are already planning another stay for longer
Stayed 1 night in Mar 2024
Response from Luz on 11 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great affordable place to stay, has a great lounge and pool, staff was great as well
Stayed 4 nights in Mar 2024
Response from Luz on 11 Mar 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to everything. Staff very friendly.
Stayed 3 nights in Feb 2024
Response from Luz on 11 Mar 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

4/10 Poor

Edgar

Disliked: Cleanliness, property conditions & facilities
Didnt like the room, it was not fully clean. There was socks under the bed and could tell it needed a vaccuum. Also the remote was dirty and dusty.
Stayed 1 night in Mar 2024
Response from Luz on 11 Mar 2024
We sincerely do apologize for the poor experience you had at our hotel! We rely on you, our valuable guest, to let us know how we are doing and how we can better meet your needs. Please let us know what we can do to ensure that your next stay goes above your expectations!We sincerely appreciate your feedback! Please do let us know what we can improve to ensure your next stay goes above your expectations!

2/10 Terrible

breanna

Disliked: Cleanliness, property conditions & facilities
I totally understand value for dollar, however our room was not clean. Films of dust everywhere and bed bugs. The refrigerator door didn’t shut so we had to dispose of everything dairy, they gave us breakfast vouchers for that but not quality equivalent to what we had purchased. We had a kitchenette and no where to sit to eat, only a desk with 1 swivel chair and the couch. Generally not the safest feeling with children as there is a lot of homeless in the area, especially with half of the parking lot closed, we couldn’t even pull the car up to the front to load /unload because they were repaving. we found that out the hard way, after coming back from the parks late. The front desk girls were very nice, I know this goes beyond them. Again, I know the value of the dollar and went off of the great and very recent reviews, but it was far from our experience and will not be back.
Stayed 3 nights in Mar 2024
Response from Luz on 11 Mar 2024
We sincerely do apologize for the poor experience you had at our hotel! We rely on you, our valuable guest, to let us know how we are doing and how we can better meet your needs. Please let us know what we can do to ensure that your next stay goes above your expectations!We sincerely appreciate your feedback! Please do let us know what we can improve to ensure your next stay goes above your expectations!

10/10 Excellent

Abigail

Stayed 2 nights in Dec 2023
Response from Luz on 11 Mar 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for 10 days and was very impressed with the room and property. Very clean, beds were comfortable, bathroom was up to date. Totally would stay here again.
Stayed 10 nights in Feb 2024
Response from Luz on 7 Mar 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon!

4/10 Poor

SCOTT

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room outdated rough shape musty smell hair in shower uncomfortable beds if we didn’t check in at 1:00am I would have switched rooms or left all together.
Stayed 1 night in Mar 2024
Response from lUZ on 5 Mar 2024
We sincerely do apologize for the poor experience you had at our hotel! We rely on you, our valuable guest, to let us know how we are doing and how we can better meet your needs. Please let us know what we can do to ensure that your next stay goes above your expectations!We sincerely appreciate your feedback! Please do let us know what we can improve to ensure your next stay goes above your expectations!

6/10 Okay

JASON

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
This is an ok hotel. price is decent enough , but its not sound proof at all. the noise through the patio doors is terrible. no matter what you do , you hear the road noise and we were on the 8th floor of the back building. did not get much sleep because of the noise.
Stayed 1 night in Feb 2024
Response from Luz on 28 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn ORLANDO SW - CELEBRATION AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will allow us to serve you again in the future.

6/10 Okay

Dandre

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is a very old Holiday Inn and is in need of a serious make over. From the bathrooms needing remodeling form past water damage and bubbled walls that have been painted over to shower heads that are filthy and the condition of the tub is not good. This is an old property and should close one building and upgrade it and the do the same with the other.
Stayed 1 night in Feb 2024
Response from Luz on 28 Feb 2024
We sincerely do apologize for the poor experience you had at our hotel! We rely on you, our valuable guest, to let us know how we are doing and how we can better meet your needs. Please let us know what we can do to ensure that your next stay goes above your expectations!We sincerely appreciate your feedback! Please do let us know what we can improve to ensure your next stay goes above your expectations!

8/10 Good

nou

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We just there to sleep, Big parking, large bathroom and clean we will definitely come back to this hotel
Stayed 2 nights in Feb 2024
Response from Luz on 28 Feb 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

6/10 Okay

Christian

Business traveller
Liked: Property conditions & facilities
Stay went well. There were a few items that needed to be cleaned such as the fridge. Bed was comfy, staffing was quick to respond.
Stayed 2 nights in Feb 2024
Response from Luz on 28 Feb 2024
We sincerely do apologize for the poor experience you had at our hotel! We rely on you, our valuable guest, to let us know how we are doing and how we can better meet your needs. Please let us know what we can do to ensure that your next stay goes above your expectations!We sincerely appreciate your feedback! Please do let us know what we can improve to ensure your next stay goes above your expectations!

10/10 Excellent

Martha

Stayed 2 nights in Feb 2024
Response from Luz on 25 Mar 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

10/10 Excellent

Mary Ann

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Feb 2024
Response from Luz on 19 Feb 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

10/10 Excellent

Meital

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Luz on 22 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon! Sincerely, The Front Office Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sabina was great
Stayed 6 nights in Feb 2024
Response from Luz on 14 Feb 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our team. Thanks again for staying with us. As a Priority Club Rewards member, we truly appreciate it. We hope to see you again soon! Sincerely, The Front Office Team

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Guest services treated us amazingly, and they were very accommodating. I would definitely stay here again!
Stayed 2 nights in Feb 2024
Response from Luz on 12 Feb 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

10/10 Excellent

Marcia

Liked: Cleanliness, property conditions & facilities
enough said
Stayed 2 nights in Jan 2024
Response from Luz on 12 Feb 2024
Thank you for taking the time to convey your comments regarding your recent stay experience with the Holiday Inn Celebration. Your willingness to share thoughts with us is genuinely appreciated.We rely on you, our valuable guest, to let us know how we are doing and how we can better meet your needs. Your comments have been reviewed by the hotel’s management.I am glad to hear that your stay was up to your expectations. Also, the staff went above and beyond to make your stay memorable. Sincerely,The Front Office Team

4/10 Poor

Michelle

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was outdated, old and dingy. I have stayed in tower 1 numerous times and loved it! This time I was in tower 2 and it was terrible! I would like to mention the woman who checked us in was awesome! She was very helpful and understanding.
Stayed 3 nights in Feb 2024
Response from Luz on 7 Feb 2024
I want to extend my heartfelt apologies for the recent experience you had during your stay with us at Holiday Inn SW Orlando-Celebration Area. Your comfort and satisfaction are our top priorities, and it's clear that we fell short of your expectations, particularly regarding the location of your room during your visit this time.I understand that the room conditions were not up to the standards you rightfully expected, and for that, I am truly sorry. We take your feedback seriously, and your concerns have been shared with our maintenance team to ensure that such issues are promptly addressed and do not recur in the future.I would like to assure you that this is not a reflection of the level of service and quality that we aim to provide. We are committed to delivering an exceptional guest experience, and your feedback helps us identify areas in need of improvement.Thank you for allowing us to make things right, and we hope to have the privilege of welcoming you back to Holiday Inn SW Orlando-Celebration Area shortly to provide you with the outstanding experience you deserve.

10/10 Excellent

Alison, Cary

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Luz on 7 Feb 2024
Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lady at check in was so nice and welcoming. The parking lot definitely fills up. I felt safe at this hotel and had no problems.
Stayed 2 nights in Feb 2024
Response from Luz on 5 Feb 2024
Dear Melanie, Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

10/10 Excellent

Rae

Liked: Cleanliness, amenities, property conditions & facilities
Great staff support and communication!
Stayed 6 nights in Jan 2024
Response from Luz on 30 Jan 2024
Dear Rae,Thank you for sharing your positive feedback! We're delighted to hear that you had a satisfying stay with us. It was a pleasure hosting you, and we hope to welcome you back soon.Best regards,The S.W. Front Desk Team

8/10 Good

Denise

Liked: Cleanliness, property conditions & facilities
Close to Old Town and a quick drive to Disney. Would recommend.
Stayed 3 nights in Jan 2024
Response from Luz on 29 Jan 2024
Thank you for sharing your positive feedback! We're delighted to hear that you had a satisfying stay with us. It was a pleasure hosting you, and we hope to welcome you back soon.Best regards,The S.W. Front Desk Team

4/10 Poor

Tadd

Disliked: Cleanliness
Staff was great but rooms we old, comforter was filthy staff fixed right away and it was very noisy.
Stayed 3 nights in Jan 2024
Response from Luz on 24 Jan 2024
Thank you for your recent stay at our hotel and I'm so happy to hear that the staff service and comfortable rooms contributed to making your stay a pleasant one. I do want to take this opportunity to apologize for the shortcomings, especially with the room's cleanliness. Rest assured this has been shared with our housekeeping and management team for immediate action. Your comments are very important to us and allow us to focus on improving guest satisfaction. We hope to have another opportunity to have you stay with us again so we can show you how great our hotel is.Warm Regards,The Front Office Team

10/10 Excellent

Roza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
One of my go to places to stay in Orlando
Stayed 1 night in Jan 2024
Response from Luz on 24 Jan 2024
Dear Roza, Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

10/10 Excellent

patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
i liked it was secure n had a restaraunt in it along with a lil bar n that you had to have a key to get in the back i will be back.
Stayed 1 night in Jan 2024
Response from Veronica on 24 Jan 2024
We sincerely appreciate your feedback! Thank you so much! Can't wait to have you back!

10/10 Excellent

Horlan Vanessa Porras

Stayed 2 nights in Jan 2024
Response from Veronica on 24 Jan 2024
Thank you so much for your feedback! We hope to have you back!

10/10 Excellent

Jonathan

Travelled with partner
The staff was very helpful always checking to see thru text if everything was going fine bedrooms and sheets very clean little bit of noise from the highways but I like it also the location is so close to everything and the price was acceptable I would recommend this property
Stayed 5 nights in Jan 2024
Response from Veronica on 24 Jan 2024
Thank you for taking the time to convey your comments regarding your recent stay experience with the Holiday Inn Celebration. Your willingness to share thoughts with us is genuinely appreciated!

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Veronica on 24 Jan 2024
We sincerely appreciate your feedback! Please do let us know what we can improve to ensure your next stay goes above your expectations!

10/10 Excellent

Said

Stayed 2 nights in Jan 2024
Response from Luz on 30 Jan 2024
Dear Said,Thank you for sharing your positive feedback! We're delighted to hear that you had a satisfying stay with us. It was a pleasure hosting you, and we hope to welcome you back soon.Best regards,The S.W. Front Desk Team

6/10 Okay

Ana

Family place to stay
Stayed 5 nights in Dec 2023
Response from Veronica on 24 Jan 2024
We sincerely do apologize for the poor experience you had at our hotel! We rely on you, our valuable guest, to let us know how we are doing and how we can better meet your needs. Please let us know what we can do to ensure that your next stay goes above your expectations!

10/10 Excellent

carlos, Midleburg

Stayed 1 night in Jan 2024
Response from Luz on 29 Jan 2024
Thank you for sharing your positive feedback! We're delighted to hear that you had a satisfying stay with us. It was a pleasure hosting you, and we hope to welcome you back soon.Best regards,The S.W. Front Desk Team

10/10 Excellent

Denise, Sudbury

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Luz on 24 Jan 2024
Dear Denise, Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

2/10 Terrible

Marquavia

Stayed 1 night in Dec 2023
Response from Veronica on 24 Jan 2024
We sincerely do apologize for the poor experience you had at our hotel! We rely on you, our valuable guest, to let us know how we are doing and how we can better meet your needs. Please let us know what we can do to ensure that your next stay goes above your expectations!

10/10 Excellent

Victori

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Veronica on 24 Jan 2024
Thank you for taking the time to convey your comments regarding your recent stay experience with the Holiday Inn Celebration. Your willingness to share thoughts with us is genuinely appreciated.

10/10 Excellent

Maximo

Business traveller
Liked: Amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2023
Response from Veronica on 24 Jan 2024
Thank you for taking the time to convey your comments regarding your recent stay experience with the Holiday Inn Celebration. Your willingness to share thoughts with us is genuinely appreciated.

10/10 Excellent

Jeannette

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Dec 2023
Response from Luz on 5 Feb 2024
Querida Jeanette, Gracias por tomarse el tiempo para brindarnos sus valiosos comentarios. Nos esforzamos por brindar a nuestros huéspedes un excelente servicio al cliente y tomamos en serio sus comentarios. Como siempre, agradecemos su confianza y confianza en nosotros.Atentamente,El equipo del Holiday Inn S.W.Dear Jeanette, Thank you for taking the time to provide us with your valuable feedback. We strive to provide our guests with excellent customer service and we take your comments to heart. As always, we appreciate your confidence and trust in us.Sincerely,The Holiday Inn S.W team

6/10 Okay

veronica

Travelled with family
Liked: Cleanliness
Average hotel.
Stayed 2 nights in Dec 2023
Response from Veronica on 24 Jan 2024
We sincerely appreciate your feedback! Please do let us know what we can improve to ensure your next stay goes above your expectations!

2/10 Terrible

Bertha

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Not a good place to sleep
All the air conditioners make some crazy noise, when asked if they can be fixed they took their time. Kids couldn't go back to sleep after they finally fixed it.
Stayed 2 nights in Dec 2023
Response from Veronica on 24 Jan 2024
We sincerely do apologize for the poor experience you had at our hotel! We rely on you, our valuable guest, to let us know how we are doing and how we can better meet your needs. Please let us know what we can do to ensure that your next stay goes above your expectations!

8/10 Good

stacy

Stayed 1 night in Dec 2023
Response from Veronica on 24 Jan 2024
Thank you so much for your feedback! We hope to have you back! Please let us know in what we can improve to make sure your next stay is unforgettable!

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023
Response from Veronica on 24 Jan 2024
We sincerely appreciate your feedback! Please do let us know what we can improve to ensure your next stay goes above your expectations!

10/10 Excellent

Edna

Travelled with family
Liked: Cleanliness, amenities
The staff were super excellent, the pool area was super clean but they should give it a new picture and better decoration around it, the breakfast was very varied and the location was excellent.
Stayed 3 nights in Dec 2023
Response from Veronica on 24 Jan 2024
Thank you for taking the time to convey your comments regarding your recent stay experience with the Holiday Inn Celebration. Your willingness to share your thoughts with us is genuinely appreciated.

8/10 Good

Stephanie

Stayed 1 night in Dec 2023
Response from Veronica on 24 Jan 2024
We sincerely appreciate your feedback! Please do let us know what we can improve to ensure your next stay goes above your expectations!

2/10 Terrible

Dairon

Stayed 2 nights in Dec 2023
Response from Veronica on 24 Jan 2024
We sincerely do apologize for the poor experience you had at our hotel! We rely on you, our valuable guest, to let us know how we are doing and how we can better meet your needs. Please let us know what we can do to ensure that your next stay goes above your expectations!

10/10 Excellent

Shauntae

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Veronica on 24 Jan 2024
Thank you for taking the time to convey your comments regarding your recent stay experience with the Holiday Inn Celebration. Your willingness to share thoughts with us is genuinely appreciated.