Exterior

Reviews of Hilton Garden Inn Lake Mary

3 out of 5
Hilton Garden Inn Lake Mary
705 Currency Cir, Lake Mary, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 525 out of 1004 reviews" "
Rating 8 - Good. 276 out of 1004 reviews" "
Rating 6 - Okay. 103 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 42 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself is very nice and well maintained. The rooms are a little small, but very nice and updated. The beds were very comfortable as well. Our only complaint, like others have stated, is the staff is not friendly at all. Even housekeeping was unfriendly. They do not clean rooms everyday, so I asked one of the housekeepers in the hallway for some fresh towels and she was very put out by my request. While I liked the hotel and location, I might look elsewhere next time I was in town, just based on the unfriendly staff. It's a hotel, so to me hospitality should be first and foremost.
Stayed 2 nights in Mar 2024

10/10 Excellent

BIANCA

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Mar 2024
Response from Viraj on 25 Mar 2024
Dear Traveler,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4/10 Poor

Doug

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs to be upgraded. I was in two rooms, both were nasty. The 2nd room's bath tube was flaking, not just a spot but the entire tub. The Staff was great, and the bar/food was very good. I was surprised by the ratings listed; this is not a clean place.
Stayed 1 night in Feb 2024
Response from Viraj on 25 Mar 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to hear that your experience was not up to Hilton Garden Inn standards. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall hotel.
Stayed 3 nights in Feb 2024
Response from Viraj on 25 Mar 2024
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 Good

Factor

Business traveller, Travelled with partner
The property was average
Stayed 1 night in Feb 2024
Response from Viraj on 25 Mar 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to hear that our property did not meet expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the breakfast was marginal and not a good deal.
Stayed 3 nights in Feb 2024
Response from Viraj on 25 Mar 2024
Thank you for your review. I am glad to hear that overall, your experience was positive. I am disappointed to hear that you were not satisfied with our offerings for breakfast. Next time you are in town, please speak to one of our staff members and they will assist you with our A La Carte Menu. Thank you and look forward to seeing you soon.

8/10 Good

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
It's always a good time when we stay. The staff is very accommodating. The only negative is that the rooms need some tlc. Is starting to look outdated.
Stayed 1 night in Feb 2024
Response from Viraj on 25 Mar 2024
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, amenities
Our stay was good. Staff was friendly and helpful. Hotel had plenty of outdoor seating at the pool and also another are attached to hotel which was nice to have options! Clean and relaxed atmosphere. Our bathtub faucet leaked but it happens and was reported to the front desk. Will stay there again.
Stayed 1 night in Feb 2024
Response from Viraj on 25 Mar 2024
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Juan, Storm lake

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Viraj on 25 Mar 2024
Dear Traveler,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Jeff

Stayed 1 night in Jan 2024

10/10 Excellent

Robbie

Stayed 1 night in Dec 2023

6/10 Okay

Denise

Disliked: Amenities, property conditions & facilities
I was saddened to find the this property did not have any indoor pool or hot tub. Florida weather is not always pristine. It was cold and rainy during my stay. The hall carpet was not vacuumed, there was a peanut and a piece of trash directly in front of my room door. The room needed more detail cleaning/repair: there were 3 significant peeling areas of paint around the corners of the tub, desk was very wobbly, top of lamp on desk dusty, silver items inside shower/tub were not polished and had water stains covering them, toilet seat was loose and wobbly, floor in bath and entryway was sticky to walk on, the area between the bed frame and mattress was filthy/dusty. Also no restaurant food available. I left prior to the breakfast bar and was offered nothing. For the price I paid, I was disappointed. Could have paid less and had the same room at Super 8 or Motel 6. Disappointing.
Stayed 1 night in Dec 2023

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Food was really good for hotel food. Had a problem with the prepay for dinner (12.00) was taken care of by giving us 2 chits.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Erica

Stayed 1 night in Dec 2023

6/10 Okay

Desirae

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

6/10 Okay

Robin

Room air conditioner wasn’t cooling.
Stayed 1 night in Nov 2023

10/10 Excellent

Keith

Stayed 1 night in Nov 2023

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Charlie

Travelled with family
Disliked: Cleanliness, amenities
Room toilet clogged twice while, although staff sent maintenance worker to the issue, worker came a plunger which unclogged toilet for a day and had to call again. Room felt dirty, room smell musty and rugs did did not appear to be clean.
Stayed 5 nights in Nov 2023

4/10 Poor

Jori

Disliked: Cleanliness, amenities, property conditions & facilities
Room was never cleaned. Stayed for 2 nights. Room was very dingy. Had a mildew smell. Could be from the carpet. Rusted bathroom
Stayed 2 nights in Nov 2023

10/10 Excellent

Diane

Stayed 1 night in Nov 2023

2/10 Terrible

tammy, jamaica

Stayed 3 nights in Nov 2023

10/10 Excellent

Carmen, Davenport

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023

8/10 Good

Eileen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I like that the hotel is very cozy and has everything I need for a quick trip to Orlando. I love that there's a bar on site and a terrace to hangout and relax. The hotel breakfast was also very good and convenient. This is our 2nd stay here and staff is always amazing. but this time around I noticed the guestrooms need major tlc. Our shower had a shower mat that had mold on it. This was gross! and the carpet in the room had several stains and you can just tell is time to change them. Pillows were flat and I just felt stuffy in there. Had a horrible night sleep.
Stayed 3 nights in Oct 2023

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing stay
I have stayed in hotels all over Europe and the US and this is by far the worst hotel ever. The room was not cleaned despite my 10 day stay. I had to request the trash be removed, coffee and coffee cups every single day. After 5 days a cleaning was supposed to take place but I had to request it first. The towels were exchanged , the bed was made and trash removed and that was all the housekeeping that was done. My coffee, coffee cups and water cups were never replenished and not once did they supply even one bottle of water which is standard in every hotel I have ever been in. The only friendly member of staff was Pedro who gave me several coffees and cups when asked. The rest of the staff could use some training in smiling and general customer service, in fact a pretty surly bunch overall. Breakfast was overpriced at $10.00 per day and the one dinner I ate in the evening was mediocre. All the other Hiltons I have ever stayed in have been wonderful experiences but I would never stay at Hilton Garden Inn, Lake Mary again and would definitely not recommend it to any of my friends or family.
Stayed 9 nights in Oct 2023

6/10 Okay

Mario

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room 329 has the security light near the pool shining directly into the room. Also the tub is scarred and keep running water. The toilet kept running water. The orange chair is stained and dirty
Stayed 4 nights in Oct 2023

2/10 Terrible

Angelina

Disliked: Staff & service, room comfort
Didn’t honor my reservation request
I reserved a room with king size bed. I was given a room with double queens. When I spoke with the hotel associate I was told none were available. What is the point in reserving a specific room AND paying that price if you’re not going to honor it. The double bed rooms are cheaper and yet I paid more money for a room I didn’t even get. Really not happy with the stay at all and no one had any interest in making it right. I was told you get what you get. So again - why is selecting a room type even an option if you’re not going to make sure that’s what is given at the time you check?? And then no refund for what I overpaid. Really unhappy.
Stayed 1 night in Oct 2023

4/10 Poor

Tynetta

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Carmen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Gabi and omg i forgot his name but awesome staff.

6/10 Okay

Andrea

Travelled with group
Liked: Staff & service
We were surprised that this hotel was rated as high as it is. The staff was nice and the lobby was clean. All the other parts of the hotel, including rooms, need a major upgrade. The door to our room wouldn’t close well. The metal doors seemed industrial and had paint chipping off. Our shower had a constant drip. The brown carpets, furniture, and white bedspreads needed deep cleaning.
Stayed 1 night in Sep 2023

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Malyka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel stay was great. The only thing I would have to say is that twice I had staff open the door to my room while I was in there. I had the latch on so they could not enter, but I thought that it was weird. The first time I was asleep but did not hear a knock, the second time I was in the bathroom but they did knock.
Stayed 2 nights in Aug 2023

10/10 Excellent

Royce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Garden Inn
Great location and wonderful place to stay! Staff is very friendly and professional! Highly recommended!
Stayed 2 nights in Aug 2023

10/10 Excellent

Samuel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful location and incredibly comfortable room!
Stayed 2 nights in Aug 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Good, bad ,ugly
Great. Location staff. Lobby area Good. Everything else Bad carpet and pillows Ugly. Nothing
Stayed 2 nights in Aug 2023

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Unhappy
my biggest issue was the rate I booked included breakfast, however the hotel stated otherwise. Also hotel still has a $39.75 hold on my credit card that they refuse to release. My bank say hotel is showing charge as pending, even though amount was paid out already. ??? Hallways were very hot and humid. I know its Florida in summer but this was extreme.
Stayed 1 night in Jul 2023

8/10 Good

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel, knob in shower/bathroom fell off numerous times. Other than that clean and comfortable room. Will stay again
Stayed 3 nights in Aug 2023

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed in airport shuttle
We expected the shuttle but it didn’t start til later. We had to pay for a cab- $40! It was a big disappointment and would not stay there again because of this
Stayed 1 night in Jul 2023

8/10 Good

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property and staff were friendly. We stayed there twice in the same week and each time housekeeping knocked loudly on our door both mornings, waking us up. There needs to be some organization there so that occupied rooms are not disturbed.
Stayed 1 night in Jul 2023

8/10 Good

brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

belinda, New York

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 2 nights in Jul 2023

4/10 Poor

GUSTAVO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They didnt clean de room, is old and dirty
Stayed 2 nights in Jul 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone we came in contact with was very helpful and courteous
Stayed 2 nights in Jun 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We would definitely stay at this property again.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mehri

Liked: Cleanliness, staff & service, property conditions & facilities
The staff (receptionist) and services were the best. I lived this place and will go back again
Stayed 1 night in Jun 2023