Lobby

Reviews of Extended Stay America Suites Orlando Conv Ctr Sports Complex

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 179 out of 1009 reviews" "
Rating 8 - Good. 209 out of 1009 reviews" "
Rating 6 - Okay. 209 out of 1009 reviews" "
Rating 4 - Poor. 175 out of 1009 reviews" "
Rating 2 - Terrible. 237 out of 1009 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

5.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Kerim

Disliked: Cleanliness, amenities, property conditions & facilities
The whole place had a weird smell and did not really feel as clean as it should be. The vending machine doesn’t work properly and no one cares to do something about it.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 27 Mar 2024
Dear Kerim, Thank you for being our guest and sharing your feedback. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We are also sorry for the vending machine and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope to make your next stay with us outstanding.Sincerely,Hotel Management

2/10 Terrible

Sumit

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying in this hotel from last 10 Years and seen the quality falling every year This year it reached its lowest
Stayed 7 nights in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Sumit, Thank you for your feedback. We sincerely apologize for any disappointment you've experienced during your recent stay. As valued guests, your feedback is invaluable to us. We are committed to addressing your concerns and enhancing our services to ensure a better experience for you and all our guests. Please allow us the opportunity to make amends and regain your trust. Your continued loyalty over the past decade means a great deal to us, and we're dedicated to restoring your confidence in our establishment in your future stays.Sincerely,Hotel Management

4/10 Poor

Rahel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Was a place to sleep. The smell wasn’t the best but for the price it was fine. Go if you just need a cheap place to stay.
Stayed 3 nights in Mar 2024
Response from Hotel Management on 23 Mar 2024
Dear Rahel, Thank you for your feedback. We apologize for any inconvenience caused by the odor during your stay. Our team is working diligently to address this issue and ensure a more pleasant experience for all guests. We're glad to hear that you found our hotel suitable for your needs and that you appreciated the affordability. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management

2/10 Terrible

Michelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived there was no one in the receptionist when a lady arrived she gave us a card and immediately told us that they didn’t have breakfast and their coffee machine was broken, when we were going to the room the place smelled like someone was smoking, the room was dirty and it smelled bad. There was nothing we could do because it was late.
Stayed 1 night in Mar 2024
Response from Hotel Management on 18 Mar 2024
Dear Michelle, Thank you for taking the time to review your stay. We apologize that your experience fell short of our usual high standards of offering clean, comfortable, and well-maintained suites. We have taken note of your comments and will make necessary improvements to enhance our services. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way.Sincerely,Hotel Management

2/10 Terrible

Youlanda

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Mildred

Disliked: Cleanliness, staff & service, property conditions & facilities
I have stayed in an Extended Stay before and it was clean and nice. So, I assumed it was the same level of service I would get. However, the room was filty. There was hair on the bed. When I requested new sheets, it still had hair on it. The floors were so dirty to the point I ended up trashing the sandals I wore around the room. The dishes that was given to me was so dirty I had to run it under extreme hot water. I couldn't get another hotel because everything was either sold out or the price had skyrocketed due to a conference. Some of the staffs we also not polite and I regret staying there. The facility itself was run down and people were smoking weed in the building.
Stayed 7 nights in Mar 2024
Response from Hotel Management on 17 Mar 2024
Dear Mildred, We deeply regret your disappointing experience during your recent stay with us. Your feedback regarding the cleanliness of the room, the condition of the facilities, and the behavior of some of our staff members is concerning and does not reflect the level of service we strive to provide. Please accept our sincerest apologies for any inconvenience or discomfort you experienced. We understand the impact this had on your stay, especially given the circumstances with other hotel options. We are committed to improving our services and ensuring all guests have a comfortable and pleasant experience. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve in the future.Sincerely,Hotel Management

2/10 Terrible

Kalisha

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the worst hotel stay I’ve ever had. The first two rooms assigned to me were not touched at all by a cleaner after the last visitor. The covers were off the beds towels on the floor, crumbs on the counter just dirty. After finally getting a room that was partially cleaned it stink very bad. The floor was dirty and sticky, refrigerator dirty, hair in the tub, wash cloths were darn near black. I would never stay or recommend anyone else to stay at this particular extended stay. I could not sleep comfortably so when the Sun came up I was out.
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
Dear Kalisha, We deeply regret the subpar experience you encountered during your stay. Your feedback is concerning, and we sincerely apologize for the cleanliness issues you encountered. This does not align with the high standards we aim to uphold. Rest assured, we will address these issues with our housekeeping team to prevent recurrence. We understand your reluctance to return and appreciate your honesty. We hope you will consider giving us another chance to provide you with a more satisfactory experience in the future. Your comfort is important to us, and we will strive to exceed your expectations should you choose to stay with us again.Sincerely,Hotel Management

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay even for just one night
Stayed 1 night in Mar 2024

6/10 Okay

GUSTAVO EDUARDO

Disliked: Staff & service, property conditions & facilities
Staff service.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 6 Mar 2024
Dear GUSTAVO EDUARDO, Thank you for sharing your experience; we love that you could join us. We are glad that you enjoyed your stay overall. We know how small details add up to make a significant impact on our hotel's overall impression. Therefore, we would like to apologize that your stay was not the seamless visit you deserve. We appreciate you choosing our hotel, and we hope you will allow us to improve your impression of us the next time your travels bring you to the area.Sincerely,Hotel Management

2/10 Terrible

Yudi

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I reserved a 2 bedroom and when I got there they did not have it they were offering me a 1 bed and I waited 45 min in line I had to drive late at knight to find a different hotel The hotel did not look clean at all and smelled nasty when I walked in I don’t recommend staying hear at all
Stayed 2 nights in Mar 2024
Response from Hotel Management on 5 Mar 2024
Dear Yudi, Please accept our apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We also regret any cleanliness oversights you experienced. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

2/10 Terrible

Brandon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I made the reservation and then called the hotel saying I wouldnt be checking in until arpund 2 am after my bands show in tampa. They said no problem. When i arrived later that night they gave my room away and I was unable to find another hotel. Absolutely disgusting customer servive and im filing a grievance with the better business bureau.
Stayed 1 night in Mar 2024
Response from Hotel Management on 6 Mar 2024
Dear Brandon, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

2/10 Terrible

Sammy, Henderson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirtiest pot smelling hotel ever! Do not stay here...
Stayed 2 nights in Feb 2024
Response from Hotel Management on 2 Mar 2024
Dear Sammy, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

2/10 Terrible

Nathan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Staff were awesome. Room was clean. At first glance even appears modern in style. Upon closer inspection the furniture was worn out and banged up. Very odd smell in hallway and different but equally odd smell when entering my room. Though the smell became unnoticeable until the next time I’d leave then return. I’d they gave the hallways and lobby area a fresh coat of paint and new carpeting this would easily be a 4 star hotel for me.
Stayed 4 nights in Feb 2024
Response from Hotel Management on 14 Feb 2024
Dear Timothy, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

4/10 Poor

Gabriele

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The properties is very old
Stayed 2 nights in Feb 2024
Response from Hotel Management on 12 Feb 2024
Dear Gabriele, We're sorry to hear that you found our property to be old. We understand that the condition of our facilities is important to our guests, and we strive to maintain a comfortable and pleasant environment. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our property. Thank you for sharing your experience with us.Sincerely,Hotel Management

6/10 Okay

Shaileshkumar

Disliked: Staff & service, property conditions & facilities
No breakfast in the morning .
Stayed 1 night in Jan 2024
Response from Hotel Management on 30 Jan 2024
Dear Shaileshkumar, Thank you for reviewing our hotel. It is always our priority to keep our guests happy and comfortable with the services offered. We are sorry for the inconvenience caused by the breakfast concerns you mentioned, and we will check with the team to find out what went wrong and take steps for improvement. Our front desk can help you to solve such issues. We look forward to having you as our guest again whenever your travels bring you back to the city. Sincerely,Hotel Management

4/10 Poor

Sean

Liked: Cleanliness
They claim there was breakfast. There was not. Breakfast was a coffee machine and two old granola bars. Very misleading.
Stayed 5 nights in Jan 2024
Response from Hotel Management on 23 Jan 2024
Dear Sean, Thank you for sharing your experience on your recent visit to the city. It is always our effort to keep our guests happy and satisfied with our services. However, we are sorry for the breakfast experience and will discuss it with the concerned individual so that future guests do not have a similar problem. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Jesus, richmond

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Detras

Liked: Staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Brittany

Stayed 1 night in Dec 2023

4/10 Poor

Wheaton

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caveat Emptor
Was traveling ofe business to attend an engineering conference, and though I would book an affordable room with a kitchen to reduce costs. When I got there, they claimed to be overbooked and forced me to pay for a more expensive room, and charged me a rebooking fee. They were out of most kitchen utensils. The shower was broken, so they gave me the key to another room (having broekn cabinets) to shower in. The rooms smelled terrible, I bought frebreeze to deal with it. The carpets were stained. I literally spent as little time there as possible, but couldn't book somewhere else with traveling on university funds. This hotel simply exists to squeeze money out of people with minimal effort.
Stayed 6 nights in Nov 2023
Response from Hotel Management on 7 Dec 2023
Dear Wheaton, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns can be better handled as we move ahead. We wish we had addressed your problems while you were still here. Please give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

4/10 Poor

Adam, Spokane Valley

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I first was given a handicapped room that was not clean enough though I already prepaid for the room. I was then given another room that was cleaner, but it still had dirt in n the bathroom and the corner of the bed was dirty. The hallways smelled like smoke and place didn’t feel safe. The staff was okay, but not great. Because of a delayed flight I checked in late and the good thing is that the staff woman gave me some muffins and breakfast bars since I had not eaten all day. The positive side is that it was close to the convention center and the price was right. But, it didn’t feel clean and well-maintained. I would only recommend it if you were to stay a night and needed a place real bad.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 23 Nov 2023
Dear Adam, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our front desk team is there to help you 24/7. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

2/10 Terrible

Jordan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Ruben

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service
We call three times to said that I checked in late. All the persons said that is OK but I received a call cancel my reservation just as is. When I trying to look for alternatives the hotel representative just hang up the phone. Also they told me that any reservation trough Hotels.com is NOT granted.
Stayed 1 night in Nov 2023
Response from Hotel Management on 17 Nov 2023
Dear Ruben, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us, and we hope you will give us a chance to redeem ourselves in the future.Sincerely,Hotel Management

2/10 Terrible

Verified traveller

Business traveller
Roaches is everywhere and smelly funny in the hall. Towels you have to bring it to front desk and front desk will wash it for you .
Stayed 7 nights in Nov 2023
Response from Hotel Management on 16 Nov 2023
Dear Guest, Please accept our sincere apologies for the inconvenience you encountered in your suite and any oversight in our hotel areas. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

10/10 Excellent

Stanley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the outside has a “motel” feel, but inside the rooms have been upgraded, rooms are well maintained, and the location is perfect to areas of interest for tourists. Staff is excellent and accommodating.
Stayed 8 nights in Sep 2023

2/10 Terrible

ARIEL, Miami

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room and Bathroom old and worn out. Also they stated there was breakfast included. It was granola bars and a muffin. Very disappointed in this stay.
Stayed 1 night in Oct 2023
Response from Hotel Management on 31 Oct 2023
Dear ARIEL, Thank you for staying with us and bringing these issues to our attention. We apologize for not meeting your expectations regarding the condition of your suite and bathroom. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we are sorry for your disappointment with our grab-and-go breakfast. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

6/10 Okay

Lance

Business traveller
Liked: Staff & service
.
Stayed 3 nights in Oct 2023

2/10 Terrible

Marcos, Lakewood Ranch

Stayed 2 nights in Oct 2023

2/10 Terrible

Golnoush

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was awful!!! The cleanliness of the room was awful!! some sticky things was attached to the wall...uugh! there were spider's web as well! Gum has hardened and stuck to the wardrobe. The most awful experience I ever had. there was no hair dryer in the room and when I asked them they said they are running out of it. They also do not have a same room to keep you luggage if you arrive soon!
Stayed 3 nights in Sep 2023
Response from Hotel Management on 28 Oct 2023
Dear Golnoush, Thank you for staying with us. We are sorry to hear that we did not live up to your expectations during your visit. Our goal is to provide our guests with clean and well-maintained rooms, and we understand that we failed to deliver on that promise in this instance. Your feedback is valuable to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to the area.Sincerely,Hotel Management

6/10 Okay

WEIZHOU, Boston

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Smell was bad, bed sheet was yellow.
Stayed 1 night in Oct 2023
Response from Hotel Management on 26 Oct 2023
Dear WEIZHOU, Thank you for staying with us. It is nice to read that we met most of your expectations. However, please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management

8/10 Good

Carla

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
She made it worth it
The woman working the front desk was so amazing! She assisted with our late checkin and helped beyond her front desk title.
Stayed 1 night in Oct 2023
Response from Hotel Management on 21 Oct 2023
Dear Carla, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to the city.Sincerely,Hotel Management

2/10 Terrible

Shao

Disliked: Cleanliness, staff & service, property conditions & facilities
Spots in the carpet. Mold in the fridge, pee spots on the toilet when I walked in. Yellow tanned towels. Bed sheet smelling
Stayed 3 nights in Oct 2023
Response from Hotel Management on 12 Oct 2023
Dear Shao, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We are working with our housekeeping managers to prevent this from happening again. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management

2/10 Terrible

Octavia

No hot water at site had to locate different facility
Stayed 3 nights in Oct 2023
Response from Hotel Management on 11 Oct 2023
Dear Octavia, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to check with our team to find out what went wrong so that such concerns are better handled as we move ahead. We wish we had addressed your concerns while you were still here. Please feel free to connect with the hotel for further assistance and give us another chance so we can leave you a much better impression on your next visit. Sincerely, Hotel Management

10/10 Excellent

Jessika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay!
Stayed 1 night in Oct 2023

2/10 Terrible

Dylan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon check in the place smelled TERRIBLE, the manager checked us in, warned us hot water was out for the night and would be back on in the morning, she was polite. We went to our room, bedding was dirty (had food in it) towels were dirty, their was hair all over bathroom counter and such, we went to the lobby got fresh bedding, went to the store for cleaning supplies when we came back we saw roaches in the bathroom and our ankles were being bitten by fleas, we contacted expedia support but they were unable to help the first night.we toughed it out and cleaned the room and made fresh bed and reset bathroom ourselves. We went to univeral early morning came back to a note stating the hot water would be off for 5 days, contacted expedia support, they refunded 2/3 nights we booked. All in all the hotel was terrible, the staff was polite atleast.... would not recommend.
Stayed 3 nights in Oct 2023
Response from Hotel Management on 9 Oct 2023
Dear Dylan, Thank you for choosing us and for sharing your comments about our polite staff. However, these events detracted from a relaxing and seamless visit, which is very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 Excellent

nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. wish the breakfast had more options. breakfast bars and coffee not that much variety
Stayed 1 night in Sep 2023
Response from Hotel Management on 6 Oct 2023
Dear Nelson, Thank you for your kind words! It is always encouraging to receive positive feedback from our guests, and we thank you for sharing your kind remarks. We have noted your feedback about our breakfast option and will use it as a guide for improvement. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon. Sincerely,Hotel Management

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Pay for what you get
Don't expect the highest of quality, but it served its purpose for what I needed which was shower and bed. Theres a bit of musty smell amongst the hallway but room did not have it. It was surprisingly quite throughout the night too. Not the greatest, so you pay for what you get.
Stayed 2 nights in Sep 2023

4/10 Poor

Keith

Travelled with group
Disliked: Cleanliness, amenities
The room was mostly clean, aside from several stains. The room smelled like leftover cigarette smoke. And overall it was a very uncomfortable experience. Good price though.
Stayed 1 night in Sep 2023
Response from Hotel Management on 18 Sept 2023
Dear Keith, Thank you for being our guest and for the valuable feedback. We are sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a spotless room and one free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. On the other hand, we are happy to know you were pleased with the price paid. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

4/10 Poor

MARIA

Travelled with family
Disliked: Amenities, property conditions & facilities
The entire hotel smelled horrible, and it was in verry bad conditions. Would not recommend to anyone
Stayed 1 night in Sep 2023
Response from Hotel Management on 11 Sept 2023
Dear MARIA, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. We are committed to enhancing the overall guest experience by addressing these concerns. Thank you for choosing us, and we look forward to the chance to show you the visit you deserve.Sincerely,Hotel Management

2/10 Terrible

Cindy

Stayed 8 nights in Aug 2023

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Several issues with the room. AC never cooled despite being set to 60. Bathroom had paint peeling off the plastic shower surround. Fire/smoke detector hanging off the ceiling by its wires. Room smelt terrible and i had to get a can of Lysol to take some of the smell away. I checked in just before midnight so they had plenty of time to check the room. There was even a note in the bathroom saying “checked by management”… clearly not, or not done well.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 16 Aug 2023
Dear Paul, Thank you for staying with us and sharing your experience. Please accept our apology for the various maintenance issues and any frustration and inconvenience this may have caused. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. We will address these issues with our maintenance team to ensure this does not happen again. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel Management

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled horrible like cigarettes
Stayed 2 nights in Jul 2023
Response from Hotel Management on 2 Aug 2023
Dear Leslie, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Thank you.Sincerely,Hotel Management

2/10 Terrible

Stefanie, Hialeah

Disliked: Cleanliness, staff & service, property conditions & facilities
Broken elevator,late breakfast,
Stayed 1 night in Jul 2023
Response from Hotel Management on 2 Aug 2023
Dear Stefanie, Thank you for sharing the specifics of your visit. We apologize for the issue you had with our elevators during your stay. We have also noted your comments regarding breakfast. We certainly understand your frustration and are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for a much-improved stay.Sincerely,Hotel Management

2/10 Terrible

Danielle

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, property conditions & facilities
Would never stay there again.
Stayed 3 nights in Jul 2023
Response from Hotel Management on 24 Jul 2023
Dear Michael, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

2/10 Terrible

Elenita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023