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This hotel was unkept and dirty. When we first arrived, our pillows smelled humid and had a stench. We had to request new pillows and the maintenance person who replaced them knocked on our door extremely hard to give them to us. The bathroom curtain was ripped and sjower knob was loose. We also had no room service and were not told we had to request it beforehand. The closet smelled horrible and there was a trash container conveniently placed right next to our rooms so that the whole hall could smell like trash. Wouldn’t reccomend this place unless it’s last resort. The only perk was the jacuzzi and the distance from Universal.
Lovely property, rooms were very clean. Maximum gratitude to the front desk, housekeeping and facilities staff!
Aubrey
Stayed 2 nights in May 2024
Response from Clarion on 27 May 2024
Greeting s Aubrey. We are happy to hear that you greatly enjoyed your stay with us. Thank you for your positive feedback. We hope to have you back again very soon.Thank you for staying with us.
Dear Chloe. Thank you for staying with us. We are glad to hear that we exceeded your expectations during your stay. Thank you for your positive feedback. We hope to see you again soon.
Dear Adriana. We are glad to hear that you were very satisfied with your recent stay with us. Thank you for you positive feedback. We hope to see you back gain soon.
Dear valued guest. Thank you for staying with us.. We are sorry to hear that you were not satisfied with your recent stay with us. Our staff strive to provide the best service and we are sorry to hear that you were still not happy with your experience during your short stay with us.Thank you.
Greetings Pankaj. Thank you for staying with us here at the Clarion near Universal. We appreciate your positive feedback. We hope to have you again soon.
Greetings Taylor. We are glad to hear that you greatly enjoyed your recent stay with us. Thank you for your positive feedback. We hope to have you back very soon. Thank you for staying with us.
I would definitely come back to this hotel, low pet fees, free parking the way should be free shuttle to universal, and Tabla the indian cuisine at lobby was a Plus !
Roxana
Stayed 2 nights in May 2024
Response from Clarion on 21 May 2024
Greetings Roxana. Thank you for staying with us. We are very pleased to hear that we were able to exceed your expectations during your stay. Thank you for your positive feedback. We hope to see you again very soon.
Dear Michelle. We are sorry to hear that you were not satisfied with your recent stay with us. We hoped you had been more specific about areas of our service that didn't meet your expectations so we could address them with our staff.Thank you kindly.
Greetings Amado. Thank you for staying with us here at the Clarion near Universal. We appreciate your positive feedback. We hope to have you again soon.
Excellent service and good place to enjoy , rest and relax in family
Katialys
Stayed 5 nights in May 2024
Response from Clarion on 21 May 2024
Dear valued guest. We are very pleased to hear that you enjoyed your recent stay with us. Thank you for your feedback. We hope to have you again very soon.
2/10 Terrible
Lisa
Travelled with family
16 May 2024
Awful service
Lisa
Stayed 6 nights in Mar 2024
Response from Amina on 17 May 2024
Dear Lisa,Thank you for taking the time to deliver feedback on your experience with hour Clarion hotel in Orlando. I'm so sorry to see you weren't happy. Our goal is always to provide the best possible experience for all our guests. We have plenty of towels at the pool, even if they were used later at night, you could ask for more as well as the housekeeping service that we provide daily on request. We have 2 soda machines, full bar and a Coffee shop to get any kind of drink you can imagine.Again, sorry for any misunderstanding.Management
Dear Lynn. Thank you for staying with us here at the Clarion across from Universal. We appreciate your feedback. We hope to have you again on your next visit.
6/10 Okay
Adrie May
Travelled with family
13 May 2024
Liked: Cleanliness
Very convenient. Close to outlet mall and universal studio
Adrie May
Stayed 1 night in May 2024
Response from Clarion on 14 May 2024
Dear Adrie. Thank you for staying with us. We appreciate your feedback. We hope to see you back again soon.
Dear Ivelisse. We are very pleaded to hear that you enjoyed your recent stay with us. Thank you for your positive feedback. We hope to have you back again soon.Thank you for staying with us.
Dear valued guest. Thank you for staying with us. We are sorry to hear that you were not satisfied with your stay. We hoped you had been more specific about areas of our service that did not meet your expectations so we could address them with our staff. We hope you would give us another chance to serve you better.
Greetings George. Thank youf or staying with us here at the Clarion across from Universal. We are pleased to hear that you enjoyed your stay. We hope to see you gain very soon.
8/10 Good
Donna
Travelled with family, Travelled with family and small children, Business traveller
Dear Randall, thank you for staying with us. We appreciate your feedback. Your comments are important to us and we will use that in order to improve on the amenities we offer our guests. We hope to have you again on your next visit to Orlando.
6/10 Okay
Ana Karen
6 May 2024
Liked: Cleanliness, staff & service
Diferente a las fotos
Ana Karen
Stayed 3 nights in Apr 2024
Response from Clarion on 11 May 2024
Dear Ana. Thank you for staying with us. We appreciate your feedback. We are sorry to hear that you were not satisfied with it. We hoped you were more specific about areas of our service that did not meet your expectations so we could address it. We hope you would give us another chance to serve you better.
6/10 Okay
Kristy
Travelled with partner
5 May 2024
Disliked: Property conditions & facilities
A/C very cold! Fairly clean in room but run down overall. Appears to have been updated some time recently but is in disrepair now such as inside doors don’t close properly, tub faucet shaky, sink not draining properly.
Kristy
Stayed 2 nights in May 2024
Response from Clarion on 11 May 2024
Dear Kirsty. Thank you for taking the time to fill out a brief review about your recent stay with us. We are sorry about the issues you had during your stay. We will address them with our staff. Thank you for letting us know. We hope you would give us another chance to serve you better.
Greetings Tanai. We are glad to hear that you were very satisfied with your recent stay with us. Thank you for your positive feedback. We hope to see you again very soon.
Greetings Joseph. Thank you for staying with us on your recent visit to Universal Orlando. We appreciate your positive feedback. We hope to have you back gain soon.
6/10 Okay
MYRLANDE
Travelled with family
3 May 2024
I won’t go back
MYRLANDE
Stayed 1 night in Feb 2024
Response from Clarion on 5 May 2024
Dear valued guest. We are sorry to hear that we did not meet your expectations during you recent stay with us. We hoped you had been more specific about areas of our service that was not satisfactory to you so we could address them with our staff.Kind regards.
4/10 Poor
Zongde
Travelled with partner
2 May 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Definitely more of a motel vibe. Hairs or pubic hairs were on the bed. It didn’t seem like the sheets were changed. The hair dryer in bathroom was horrific. It had hairs, makeup, and melted plastic all over it. It was never wiped down/cleaned.
Zongde
Stayed 1 night in Apr 2024
Response from Clarion on 5 May 2024
Dear valued guest. We are sorry to hear that you were not satisfied with your recent stay with us. We will the issues you had. Thank you for letting us know. We hope you would give us another chance to serve you better.
4/10 Poor
Ali
30 Apr 2024
Disliked: Staff & service
Ali
Stayed 1 night in Apr 2024
Response from Clarion on 5 May 2024
Dear Ali. We are sorry t hear that you were not satisfied with your recent stay with us. We hoped you had been more specific about areas of our service that did not meet your expectations so we could address it with our staff.Thank you.
10/10 Excellent
Adolfo
28 Apr 2024
Liked: Cleanliness, staff & service
Adolfo
Stayed 1 night in Apr 2024
Response from Clarion on 29 Apr 2024
Greetings Adolfo. We are very pleased to hear that you enjoyed your recent stay with us. Thank you for you positive feedback. We hope to have you again very soon.
Dear valued guest. Thank you for staying with us at the Clarion across from Universal. We appreciate your feedback. Your comments are important to us and we will use that in order to improve on the services and amenities we offer our guests. We hope to have you again on your next visit.
Convenient location for the parks, good price, very nice pool and hot tub courtyard. Room was very clean and had modern decor. A\C not as cool as I would have liked, but would stay here again.
Kimberly
Stayed 1 night in Apr 2024
Response from Clarion on 28 Apr 2024
Dear Kimberly. Thank youfor staying with us here atthe Clarion near Universal. We appreciate your feedback. We hope to see you back agian very soon.
10/10 Excellent
Austin
24 Apr 2024
Austin
Stayed 3 nights in Apr 2024
Response from Clarion on 21 May 2024
Dear Austin. Thank you for staying with us. We appreciate your feedback. We hope to have you again soon.
4/10 Poor
Alina
Travelled with family and small children
22 Apr 2024
The bathroom needed to be fixed something where loose and shower curtains had holes, could hear all conversation from the next room and you need to ask for room service if not you don’t get it …… Expedia rates it better than it really is…. The rooms in the picture looks better then it really is.
Alina
Stayed 3 nights in Apr 2024
Response from Clarion on 22 Apr 2024
Dear Alina. Thank you for taking the time to leave us feedback about your recent stay with us. We are sorry to hear that you were satisfied with it. We will address the issues you had with the corresponding departments. Thank you for letting us know. We hope you would give us another chance to serve you better.
10/10 Excellent
Lyssa
21 Apr 2024
Lyssa
Stayed 1 night in Apr 2024
Response from Clarion on 14 May 2024
Greetings Lyssa. Thank you for staying with us here at the Clarion across from Universal. We appreciate your feedback. We hope to have you back very soon
Average bedding , small room , very noisy surrounding , overpriced room
Daniel
Stayed 1 night in Apr 2024
Response from Clarion on 22 Apr 2024
Dear Daniel. Thank you for staying with us. We are sorry to hear that we did not meet your expectations during your stay. We will address the issues you had. Thank you for letting us know. We hope you would give us another chance to serve you better.
Dear Joshua. Thank you for staying with us here at the Clarion near Universal. We are very pleased to hear that you enjoyed your stay. Thank you for your positive feedback. We hope to have you again soon.
6/10 Okay
Darren
20 Apr 2024
Darren
Stayed 10 nights in Apr 2024
Response from Clarion on 22 Apr 2024
Greetings Darren. Thank you for staying with us during your recent visit to Universal Orlando. We appreciate your feedback. We hope to have you back again on your next visit.
Dear Kathy. Thank you for staying with us. We appreciate your feedback. We hope to have you back again very soon.
8/10 Good
Ashley
Travelled with family
19 Apr 2024
Liked: Cleanliness, amenities
We liked the area outside to sit and enjoy snacks and meals. Pool area was able to access from all sides and not have to walk around. Bar staff was great!
Ashley
Stayed 5 nights in Apr 2024
Response from Clarion on 20 Apr 2024
Dear Ashley. We are happy to hear that we were able to exceed your expectations during your recent stay with us. Thank you for your positive feedback. We hope to have you back again very soon.
Dear Miguel. We are sorry to hear you were not satisfied with your recent stay with us. We will address the issues you had during your stay., so they don't happen again. We hope you would give us another chance to serve you better.
Dear James. Thank you for staying with us. We are glad to hear that we exceeded our expectations during your recent stay with us. Thank you for your positive feedback. We hope to have you again very soon.
Dear Ann. Thank you for staying with us here at the Clarion near Universal. We appreciate your positive feedback. We hope to have you again on your next visit to town.
10/10 Excellent
Michael
11 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Close to Universal.
Michael
Stayed 1 night in Apr 2024
Response from Clarion on 15 Apr 2024
Dear Michael. Thank you for staying with us. We appreciate your positive feedback. We hope to see you back again very soon.