Water park

Reviews of Red Lion Hotel Orlando Lake Buena Vista South

3.5 out of 5
Red Lion Hotel Orlando Lake Buena Vista South
5150 West Irlo Bronson Memorial Highway, Kissimmee, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 2434 out of 4271 reviews" "
Rating 8 - Good. 1049 out of 4271 reviews" "
Rating 6 - Okay. 436 out of 4271 reviews" "
Rating 4 - Poor. 195 out of 4271 reviews" "
Rating 2 - Terrible. 157 out of 4271 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Elizabeth

Travelled with family, Travelled with family and small children
We've stayed here multiple times and it just seems that the quality goes down by each stay. We asked for housekeeping 4 days straight and noone came until the final 5th day. One of our faucets was broken, tub has some rust and when I asked for 3 spoons from the store downstairs (after spending $ in there the day before) the guys says no and gives me 2, so odd. Won't be staying here again. Will opt to spend the extra money for quality somewhere else.
Stayed 5 nights in Mar 2024

8/10 Good

Wendy

Travelled with family and small children
Liked: Amenities
For small kids the outside pool and lazy river is a hit. Our kids loved it for the outside the rooms are very basic! The air exchanger didn’t work in our room so we have to keep it very cold. The carpet was not clean under the bed and with small kids they are putting there hands everywhere
Stayed 3 nights in Mar 2024

10/10 Excellent

Jaime

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and big
Stayed 1 night in Mar 2024

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to spend a couple days from home life. The rooms were clean, the beds comfortable and clean. The shower pressure was fantastic but the hot water in the sinks were really too hot. The pool area was incredible with everything for everyone.
Stayed 2 nights in Mar 2024

10/10 Excellent

Angelica D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!!!
Stayed 2 nights in Mar 2024
Response from Denis on 27 Mar 2024
Thank you

10/10 Excellent

Cecilia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The river pool was awesome
Stayed 3 nights in Mar 2024
Response from Denis on 27 Mar 2024
Thank you

8/10 Good

Ana

Stayed 3 nights in Mar 2024

8/10 Good

TIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall is better than I expected. The room was very spacious! Staff there were very friendly and nice. Easy parking and great location to Disney. Btw Room services system was disorganized. You may want to make sure you book it and make sure the cleaners know since most of them don’t speak English.
Stayed 5 nights in Mar 2024
Response from Denis on 27 Mar 2024
Thank you

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were the cleanest and most inviting I have ever stayed in. The staff was the best. The front desk supervisors and manager treated me and my family so great. I am very pleased with the stay and will be back.
Response from Denis on 27 Mar 2024
Thank you for your kinds words Brad

10/10 Excellent

Julie, Lake Geneva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, the pool area was good. The water was cold. There was public transportation right out front.
Stayed 4 nights in Mar 2024
Response from Denis on 27 Mar 2024
Thank you Julie

10/10 Excellent

Toya

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was amazing!!! The room was clean and comfy and the pool was was amazing too and its close to everything restaurants and the highway and gifts shops. Walmart and Target are just down the road and publix also. Im definitely going to stay here everytime for my visits to orlando.
Stayed 1 night in Mar 2024
Response from Denis on 27 Mar 2024
Thank youWe are glad that you had an enjoyable stay

2/10 Terrible

Greg

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We stayed at this property 2 nights while visiting Disney. On the first morning we woke up and the toilet did not work I called the front desk and they said they would send up maintenance, maintenance did not come and we had to leave so went to Disney for the day and got back to the room at 2am and the toilet was still not working so no one ever came.. I went to the front desk and they said there was nothing they could do but give me a key for another room to use the toilet since ours was not working, fine. But, then on my credit card statement they charged me a resort fee for the other room. I have called and explained the situation and that I am not paying a resort fee on a second room because my toilet was not working. No one at the hotel cares to resolve this issue, it is truest unbelievable.
Stayed 2 nights in Mar 2024
Response from Denis on 26 Mar 2024
We are investigating this issue Please give us sometime and we will call you back Thanks

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is so very kice, excellent food and services!! I miss you all xox
Stayed 2 nights in Mar 2024
Response from Denis on 27 Mar 2024
Thank you

10/10 Excellent

Goorudat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All’s good
Stayed 3 nights in Feb 2024
Response from Denis on 27 Mar 2024
Thank you

4/10 Poor

Marie

Travelled with partner
Liked: Amenities, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Denis on 26 Mar 2024
Can you please tell us what did not go well for you during your stayThanks

10/10 Excellent

coy, redlands

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Response from Denis on 27 Mar 2024
Thank you

10/10 Excellent

Rosalio Jr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 7 nights in Mar 2024
Response from Denis on 27 Mar 2024
Thank you

10/10 Excellent

Justyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything you require. Gym isn’t impressive and could do with some improvement but everything else was good quality and service was great.
Stayed 3 nights in Mar 2024
Response from Anthony on 25 Mar 2024
We appreciate the great score and comment. Thank you and have a great day!

10/10 Excellent

Guy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised. Very clean room, everything worked as it should and staff was easy to talk to. Check in was easy.
Stayed 1 night in Mar 2024
Response from Anthony on 25 Mar 2024
We appreciate the great score and comment. Thank you and have a great day!

8/10 Good

Jameela, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice. The adjoining rooms i didnt care too much for. I heard EVERYTHING that went on in the next room, including their alarm that went off early
Stayed 1 night in Mar 2024
Response from Anthony on 25 Mar 2024
We appreciate the great score and comment. We will address this with our leadership team. Have a great day!

4/10 Poor

luis, andover

Travelled with family
Liked: Amenities
Disliked: Staff & service
We arrive and the lobby was a little durty and the floor was really sticky. Roor service never clean our room and when i ask they tell me they only clean the room on request But when i read about it it say they clean the room every other Day
Stayed 4 nights in Mar 2024
Response from Anthony on 24 Mar 2024
Thank you for your comment. We will share this with our leadership team. Thank you and have a great day!

8/10 Good

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property many times, and it’s been great. I just got home from staying there. The first night I checked in, the fire alarm went off a few minutes after midnight. The announcement was that everyone needed to evacuate the building via the stairs. A fire drill, At midnight. This announcement went off for almost 30 minutes, and was very loud. I was outside with a lot of other people, and it was cold. Not once did a staff memeber of the hotel come out and talk to us, to tell us what was going on. Someone finally turned the alarm off. When we went back inside we passed a panel, that was open for anyone to touch, that had a fire drill button on it. We all assumed it must have been kids messing around, and someone hit it. No one understood, including me, why anyone but staff is the hotel would have access to this button. Just not a good experience the first night I was there. It also would have been nice if someone from the hotel came and gave some sort of direction. I felt bad for the people with small kids who had to evacuate this hotel at midnight. Yes, it said it was a drill. But what hotel does a fire drill at midnight? A lot of us were wondering if there was an actual fire
Stayed 4 nights in Mar 2024
Response from Anthony on 24 Mar 2024
We thank you for the score and comment. We will share this with the leadership team to better our property and your next stay with us. Thank you and have a great day!

10/10 Excellent

Anita, Largo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Room was spacious, clean. Pool and hot tub refreshing🙂 Cose to many venues.
Stayed 3 nights in Mar 2024
Response from Anthony on 24 Mar 2024
We appreciate the great score and comment. Thank you and have a great day!

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place. Rooms were big. Nice pool area. Good value for the money! Beds were comfy too
Stayed 5 nights in Mar 2024
Response from Anthony on 24 Mar 2024
Appreciate the score and comment. Have a great day!!

10/10 Excellent

Daniel Richard, Gorham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of families which made it friendlier, room was very quiet on the tenth floor. Once I sorted out how to get around, it was easier as it is a larger site. Entrance and exit was difficult from one of the entrances, and as I learned the traffic patterns, I was able to plan use the other and make a u-turn for improved navigation. Pool area was comfortable and calm. Nice enough affordable place for a short or extended stay.
Stayed 6 nights in Mar 2024
Response from Anthony on 24 Mar 2024
Appreciate the great score and comment. Have a great day!!

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely surprised at the value. Staff was very friendly.
Stayed 4 nights in Mar 2024
Response from Anthony on 24 Mar 2024
Appreciate the great score and comment. Have a great day!!

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was awesome, big and comfortable.
Stayed 1 night in Mar 2024
Response from Anthony on 24 Mar 2024
Appreciate the great score and comment. Have a great day!!

10/10 Excellent

Mario, any city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff clean rooms will definitely return!!!
Stayed 1 night in Mar 2024
Response from Anthony on 22 Mar 2024
Thank you for the great score and comment. Have a great day!

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Red Lion is a great hotel for family and friends to stay while on vacations. Me and my family love it here and the staff were very professional and nice.
Stayed 1 night in Mar 2024
Response from Anthony on 22 Mar 2024
Thank you for the great score and comment. Have a great day!

4/10 Poor

Carolina

Travelled with family
Liked: Cleanliness, staff & service
The A/C wasn't working (it was impossible to turn it off, and it was cold). A couple hours after the maintenance guy (very helpful and nice, by the way) finally turned it off and we went to sleep, the fire alarm went off. Everybody went out in the middle of the night, in our PJs, and it was "just a drill,"but there was a malfunction and they couldn't turn it off. In the morning, we went to try the breakfast buffet and it was sad and unappetizing (and the room freezing cold), so we just had the complimentary coffee (actually, not bad).
Stayed 1 night in Mar 2024
Response from Anthony on 21 Mar 2024
Thank you for the comment. We will share this with our leadership team. Thank you and have a great day!

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price and the ammenities.
Stayed 1 night in Mar 2024
Response from Anthony on 21 Mar 2024
We appreciate the great score and comment. We will share this with our leadership team. Thank you and have a great day!

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great staff!
Stayed 4 nights in Mar 2024
Response from Anthony on 21 Mar 2024
We appreciate the great score. Thank you and have a great day!

8/10 Good

Jane, Staten Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean. A tiny bit dated but not run down. No coffee maker. Pool is nice with bar/snack area. Close to parks and shopping. Would definitely stay here again for our one or 2 night trips.
Stayed 1 night in Mar 2024
Response from Denis on 19 Mar 2024
Thank you for your comments

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here with my kids for a Disney vacation and loved it! The quality for the price can’t be beat. Our room was comfortable, staff were courteous, the lazy river and pool slide were great compliments to the pool. The parks are so close and easy to get to. We will stay here again!
Stayed 2 nights in Mar 2024
Response from Denis on 19 Mar 2024
We are glad that you had an enjoyable stay with us

8/10 Good

Latoya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lazy River
Stayed 3 nights in Mar 2024
Response from Denis on 19 Mar 2024
Thank you

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property, I stay here most times I visit and have never not been impressed with the service. Amber at the front desk is very helpful!
Response from Denis on 19 Mar 2024
Thank you for your comments

6/10 Okay

Jennifer

Travelled with partner
Staff at the front desk were always friendly. Room was clean.
Stayed 4 nights in Mar 2024
Response from Denis on 19 Mar 2024
Thank you

8/10 Good

jeff

Travelled with family
Liked: Cleanliness, staff & service
Clean, convenient basic hotel. Good for families on a budget. Could use some working ice machines, but overall a good value
Stayed 9 nights in Mar 2024
Response from Denis on 19 Mar 2024
Hey JeffAll of our ice machines are working.

10/10 Excellent

maria, HOMESTEAD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We always stay in this hotel, never have any issues, excellent place
Stayed 1 night in Mar 2024
Response from Denis on 19 Mar 2024
Thank you Maria

6/10 Okay

Blaze

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was not bad, the only things I did not like is throughout my stay I was constantly being solicited to at the door. I did not use the pool or hot tub because it was spring break and it was almost always packed. It was nice, easy, clean place to stay close to a good amount of activities.
Stayed 2 nights in Mar 2024
Response from Denis on 18 Mar 2024
Hello Blaze,Sorry about being solicited but this is an independent company and not part of our hotel. We will certainly reach out to them. Thanks for staying with us.

2/10 Terrible

Cail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a bad experience at red lion hotel, the wifi was out for two days while me and my family stayed there and the front desk never brought us our towels
Stayed 1 night in Mar 2024
Response from Anthony on 18 Mar 2024
We apologize for the inconvenience, we will share this with our leadership team. Have a great day!

8/10 Good

Caroline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like is how loud it was! Our room overlooked the parking lot where there was a 24 hour bar.
Stayed 2 nights in Mar 2024
Response from Anthony on 18 Mar 2024
We thank you for the score. We will share this with our leadership team. Thank you and have a great day!

10/10 Excellent

Nicole, West Roxbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. The lazy river was awesome but it was freezing, makes since it’s it’s February. The staff was helpful and lovely when checking in and out.
Stayed 4 nights in Feb 2024
Response from Anthony on 18 Mar 2024
We thank you for the score. We will share this with our leadership team. Thank you and have a great day!

10/10 Excellent

Jothi

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome property
Stayed 2 nights in Mar 2024
Response from Anthony on 18 Mar 2024
Thank you for the score and comment. Have a great day!

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think breakfast buffet menu should change up a bit. The buffet seems to be same or similar style of choices every day.
Stayed 4 nights in Mar 2024
Response from Anthony on 18 Mar 2024
We thank you for the score. We will share this with our leadership team. Thank you and have a great day!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place in a good location. We only overnighted and didn’t get to take advantage of the amenities. But I certainly notice there was no coffee in the room. I believe that’s a first for me.
Stayed 1 night in Mar 2024
Response from Anthony on 18 Mar 2024
We thank you for the score. We will share this with our leadership team. Thank you and have a great day!

6/10 Okay

LINDA

Travelled with partner
Disliked: Property conditions & facilities
Resort fee added to bill
Stayed 1 night in Mar 2024
Response from Anthony on 18 Mar 2024
Resort fee is apart of the bill. Not sure what you mean? Have a great day!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to share my positive experience with the hotel. I'm definitely considering staying there again on my next trip. However, I noticed that when using the elevator to reach the second floor, guests must walk through a hall where the laundry room is located. In my opinion, this arrangement may pose sanitary concerns, as guests might walk between laundry items.
Stayed 4 nights in Mar 2024
Response from Anthony on 18 Mar 2024
We thank you for the score. We will share this with our leadership team. Thank you and have a great day!

6/10 Okay

Virginia

Travelled with partner
Liked: Property conditions & facilities
There was mold on the ceiling in the shower and some on the walls in the shower. Nightstand dusty. Asked for room service and thought that meant new sheets/bedding, but I guess it doesn’t. Very nice cleaning staff (even though they don’t speak English they whipped out their phone to do translation) and I loved the mini store in the hotel. Close to many things.
Stayed 5 nights in Mar 2024
Response from Anthony on 16 Mar 2024
We appreciate the comment. We will share this with our leadership team. Have a great day!

8/10 Good

Yadily

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff did not replace towels until asked
Stayed 3 nights in Jan 2024
Response from Anthony on 16 Mar 2024
Thank you for the comment. We will pass this on to our leadership team.