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Reviews of Courtyard by Marriott New Haven Orange-Milford

3 out of 5
Courtyard by Marriott New Haven Orange-Milford
136 Marsh Hill Rd, Orange, CT

Reviews

8.4

Very good

Rating 10 - Excellent. 358 out of 796 reviews" "
Rating 8 - Good. 262 out of 796 reviews" "
Rating 6 - Okay. 108 out of 796 reviews" "
Rating 4 - Poor. 37 out of 796 reviews" "
Rating 2 - Terrible. 31 out of 796 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
While I'm aware that Courtyard properties charge for food, it would be a wonderful perk for guests to have coffee and tea available (gratis) at all times. We had to leave before the cafe opened.
Stayed 1 night in May 2024
Response from Front Desk Manager on 17 May 2024
Thank you for your feedback. We do offer free coffee included in your room at all times. I hope you choose to stay with us when travel brings you near.

8/10 Good

Katherine

Travelled with family
Clean and convenient. Would like more coffee options and breakfast fare. More comfortable in room seating. Sturdier handles in barhtub.
Stayed 2 nights in May 2024
Response from Front desk Manager on 13 May 2024
Thank you for your recent stay and for bringing this up to our attention. I will be sharing with the team. Thank you again , we hope to welcome you back soon.

10/10 Excellent

Darrius

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet stay.
Stayed 3 nights in Apr 2024
Response from Front Desk Manager on 10 May 2024
Thank you for your recent stay. We hope to welcome you back.

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First floor rooms very loud from rooms above.
Stayed 1 night in May 2024
Response from Front Desk Manager on 10 May 2024
Hello and Thank you for your feedback. I apologize that there was noise. We hope to welcome you back when travel brings you near.

10/10 Excellent

Mario

Stayed 2 nights in Apr 2024

2/10 Terrible

Bruce

Disliked: Cleanliness, property conditions & facilities
Outdated
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on 29 Apr 2024
Thank you for your recent stay with us. Thank you for your feedback.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and restaurant area . Good supply of toiletries and snacks for purchase
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 22 Apr 2024
Thank you for your recent stay, we appreciate your feedback. We hope to welcome you back soon.

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, room was clean. Perfect for a nights stay.
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 14 Apr 2024
Thank you for your stay. Your feedback is very important to us. We hope to welcome you back soon when travel brings you near. Once again thank you for your stay.

4/10 Poor

Lisa

Travelled with partner
Disliked: Amenities
I wasn’t impressed that breakfast was extra but there is no complimentary coffee either. We asked and it wasn’t available or until after 630 am and then you had to ask so I’m still not sure if there was a charge for it because we checked out and went to Dunkin’s. Don’t expect any extras with this stay
Stayed 1 night in Apr 2024
Response from Front Desk Manager on 11 Apr 2024
Thank you for choosing our location, your feedback is very important to us. I apologize for the inconvenience. We have coffee in every guest room that is free. We also have a Starbucks machine in our market where your allowed to make your own coffee for a small price. We you choose to come back to our location. Once again thank you for your recent stay and we hope to welcome you back soon.

10/10 Excellent

Carol

Stayed 1 night in Apr 2024
Response from Front Desk Manager on 5 Apr 2024
Thank you for our recent stay. We hope to welcome you back soon.

10/10 Excellent

Skylar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly this was such a cute little spot! Perfect and convenient for the road trips, absolutely will be staying here again when I'm in Orange again.
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 27 Mar 2024
What an amazing feedback ! Thank you for choosing our location and staying with us. We hope to welcome you back when travel brings you near. Thank you again for the feedback.

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Front Desk Manager on 12 Mar 2024
Thank you for choosing to stay with us, Thank you for your feedback. We hope to welcome you back soon.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very cordial staff in every position: check-in, housekeeping, maintenance, cafe! Food at cafe was delicious and lobby area was spacious and comfortable.
Stayed 2 nights in Feb 2024
Response from Front desk Manager on 7 Mar 2024
Thank you for choosing to stay with us. We appreciate your feedback and hope you choose to stay with us again.

10/10 Excellent

Matthew

Travelled with family
We needed a quick overnight stay for a concert in New Haven. Location right off I-95 made this a great space. Hotel was clean, rooms were spotless, and staff was very friendly.
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 7 Mar 2024
Thank you for your feedback. We hope you choose to stay with us soon.

10/10 Excellent

Cardine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 7 Mar 2024
Thank you for your stay. We hope to welcome you back soon.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely come back
The food was outstanding not your normal hotel food all the servers were so polite and attentive to needs food was well seasoned I love local would definitely stop in just for some good food and friendly people or just a weekend away John was also very helpful woth a issue I had that he was able to straighten out
Stayed 2 nights in Feb 2024
Response from Front Desk Manager on 7 Mar 2024
Thank you for much for your amazing feedback. We greatly appreciate you for choosing to stay at our location. We hope to welcome you back soon.

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 21 Feb 2024
Thank you for choosing to stay at our location. We hope to welcome you back soon.

10/10 Excellent

Alyciah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and informative
Stayed 3 nights in Feb 2024
Response from Front desk Manager on 21 Feb 2024
Thank you for your recent stay. We take pride in providing the best service we can. We hope to welcome you back soon.

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very accessible. The check-in process was easy and quick. The room was clean and up to standard. Convenience came in how near my vehicle was to my room, allowing me to get the things I needed without issue. All in all, a good experience.
Stayed 1 night in Feb 2024
Response from Front desk manager on 16 Feb 2024
Thank you for your great feedback. We appreciate you for choosing to stay at our location. Your feedback is greatly appreciated. We hope to welcome you back when travel brings you near.

10/10 Excellent

Courtney

Stayed 2 nights in Feb 2024
Response from Front Desk Manager on 20 Mar 2024
Thank you for choosing our location. We hope you choose to stay with us again. Your feedback is very important to us.

2/10 Terrible

Michael

Disliked: Staff & service
I stayed atthis property for four days in a row One room the TV didn't work. The other room the heater wouldn't work when I brought these problems to the staff at they were dismissed I was very unhappy with my treatment and would not recommend this place for anybody
Stayed 1 night in Feb 2024
Response from Front desk Manager on 13 Feb 2024
Dear guest,thank you for your feedback. The issues with your stay were discussed in person with you. I apologize for the inconvenience. Please contact the hotel directly if you feel you may need to discuss this matter with me directly.

2/10 Terrible

Michael

Liked: Cleanliness
I spent four days in a row with this hotel. First day they put me in a room that you couldn't hear the TV. Then on the fourth night they put me in a different room where you couldn't adjust the heat. It was 76 all night in the whole room and also I ordered food at the restaurant in the hotel. The food was substandard and they charged me $59 for a cheeseburger and two drinks. Now the cheeseburger I ordered that after I had to send back the chicken because the chicken was so tough you couldn't tear it apart. I would not recommend this place to anyone
Stayed 1 night in Feb 2024
Response from Front Desk Manager on 13 Feb 2024
Dear Guest , all necessary measures and protocols were followed during your stay. We did go over all details with you at the front desk. I apologize for not meeting your expectations.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very helpful and friendly is a nice place. I would recommend it
Stayed 1 night in Feb 2024
Response from Front desk Manager on 7 Feb 2024
Thank you for choosing our location , we are happy to hear you enjoyed your stay. We hope to welcome you back anytime.

8/10 Good

katricia

Stayed 1 night in Jan 2024
Response from Front Desk Manager on 20 Mar 2024
Your feedback is very important to us. We appreciate you for staying with us. We hope to welcome you back again soon !

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front desk manager on 13 Feb 2024
Thank you for your stay , we hope to welcome you back again when travel brings you near.

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay.
Stayed 8 nights in Jan 2024
Response from Front desk manager on 29 Jan 2024
Thank you for your stay and thank you for your feedback

10/10 Excellent

DANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front desk manager on 29 Jan 2024
Thank you for choosing to stay with us, your feedback is very important to us.

10/10 Excellent

Laura Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot ask for more
Amazing stay, very friendly and comfortable. Close to local amenities but also has more than enough services in the hotel itself. Comfy beds and plenty of space.
Stayed 1 night in Jan 2024
Response from Front desk Manager on 22 Jan 2024
Thank your feedback , your time is valuable to us. Thank you for your stay. We hope to welcome you back soon!

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk Manager on 22 Jan 2024
Thank you for your stay. We hope to welcome you back!

10/10 Excellent

Rommel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front desk Manager on 22 Jan 2024
Thank you for choosing to stay with us. We hope to welcome you back.

10/10 Excellent

Brandi

Liked: Amenities
Such a lovely place to stay
Stayed 1 night in Jan 2024
Response from Front desk Manager on 13 Jan 2024
Thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front desk Manager on 13 Jan 2024
Thank you for your stay. We will be happy to have you back anytime.

8/10 Good

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front desk Manager on 13 Jan 2024
Thank you for your stay.

10/10 Excellent

Darrius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Front desk manager on 13 Jan 2024
Thank you for choosing to stay with us

10/10 Excellent

Gorrety

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front desk manager on 13 Jan 2024
Thank you for your stay.

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front desk manager on 13 Jan 2024
Thank you for choosing to stay with us.

4/10 Poor

Kaitlyn

Disliked: Cleanliness
Looks nice enough but I had a horrible experience checking in, I was told I wouldn’t be able to stay despite having paid in full (which was non refundable). After fighting for 35 mins, I got my room key. Unfortunately, the room smelled like urine and the thermostat was broken so it was 62 degrees the entire night in the middle of winter. Overall, not worth the money.
Stayed 1 night in Dec 2023
Response from Front desk manager on 13 Jan 2024
Hello and thank you for your feedback. I apologize for the inconvenience and your past experience is not Marriott standards. We hope you choose to stay with us again.

8/10 Good

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front desk Manager on 13 Jan 2024
Thank you for choosing to stay with us. We appreciate you.

10/10 Excellent

KJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk Manager on 13 Jan 2024
Thank you for your stay.

8/10 Good

Dayle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk manager on 13 Jan 2024
Thank you for choosing to stay with us. We appreciate you.

8/10 Good

Christopher, North Canton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was an excellent stay except the mattresses appear to have met their serviceable life and need to be replaced (they sank too much). Excellent check in counter staff and snack options.
Stayed 2 nights in Nov 2023
Response from Front desk Manager on 13 Jan 2024
Thank you for your stay and thank you for your feedback. We appreciate it and hope to see you again.

10/10 Excellent

George C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easy, smooth and comfortable
Stayed 2 nights in Nov 2023
Response from Front desk Manager on 13 Jan 2024
Thank you for your feedback and thank you for choosing to stay with us.

8/10 Good

JAE WON

Travelled with family
Liked: Cleanliness, property conditions & facilities
We heard too much noise from upstairs
Stayed 7 nights in Nov 2023
Response from Front desk Manager on 13 Nov 2023
I apologize for the noise. We do hope you choose to come back. Thank you for your stay.

10/10 Excellent

Mike

Stayed 1 night in Oct 2023
Response from Front desk Manager on 13 Nov 2023
Thank you for staying with us. We welcome you back anytime.

10/10 Excellent

ROD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front desk manager on 10 Oct 2023
Thank you for your feedback. Thank you for staying with us.

6/10 Okay

Anil

Liked: Cleanliness, staff & service
Housekeeping services are quite weak. There was some trash in the bin when we checked into the room. In the shower, there was no shampoo, conditioner, and body wash in the bottles.
Stayed 3 nights in Oct 2023
Response from Front desk Manager on 10 Oct 2023
Thank you for your feedback, your stay was below our standards. I do apologize for housekeeping falling short. I have shared your feedback with the housekeeping manager to ensure this was an isolated incident. I hope when travel brings you near you choose to stay with us.

2/10 Terrible

MARY, White Plains

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Poor staff
Response from Front desk Manager on 21 Sept 2023
Dear Mrs. Mary , thank you for staying with us, I want to apologize for falling short. Your experience is below our standard. I hope you choose to stay with us in the near future where we can redeem our true hospitality.

10/10 Excellent

Nixon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located for the intended purpose
Stayed 4 nights in Sep 2023
Response from Front Desk Manager on 21 Sept 2023
Thank you for your feedback. Thank you for staying with us.

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor pool and patio were relaxing
Stayed 1 night in Sep 2023
Response from Front desk Manager on 21 Sept 2023
Thank you for choosing to stay with us, I am glad you enjoyed your stay. We welcome you any time.

8/10 Good

Robert

Travelled with family
Liked: Property conditions & facilities, room comfort
Very pleased. A pleasant sùrprise - will stay here sgain.
Stayed 1 night in Aug 2023
Response from Front Desk Manager on 29 Aug 2023
Thank you for choosing to stay with us. Your feedback is very encouraging, especially when it comes to those who matter-our guest.