Room, 1 King Bed, Non Smoking

Reviews of Super 8 by Wyndham Cypress Buena Park Area

2.5 out of 5
Super 8 by Wyndham Cypress Buena Park Area
5651 Lincoln Ave, Cypress, CA

Reviews

7.0

Good

Rating 10 - Excellent. 221 out of 759 reviews" "
Rating 8 - Good. 224 out of 759 reviews" "
Rating 6 - Okay. 125 out of 759 reviews" "
Rating 4 - Poor. 79 out of 759 reviews" "
Rating 2 - Terrible. 110 out of 759 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elle, Moreno Valley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 6 nights in Apr 2024
Response from FD on 18 Apr 2024
Thank you immensely for your fantastic review! We're thrilled to hear that you enjoyed your experience at our property. Your kind words truly mean a lot to us. We look forward to welcoming you back soon for another unforgettable stay. Cheers!

2/10 Terrible

Sherri

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No shower curtain, floors very dirty and a sign that says "due to saving water and laundry detergent we only clean the room every 3 days"
Stayed 1 night in Apr 2024
Response from FD on 16 Apr 2024
Dear valued guest,Thank you for sharing your feedback, although we're surprised by your experience as it contradicts our standard procedures. We ensure daily room servicing and uphold rigorous cleanliness standards. We encourage guests to communicate any concerns during their stay for immediate resolution. We're disappointed by the misinterpretation and assure you that your claims are being thoroughly investigated. Our investigation, including camera footage, confirms that curtains were intact during your stay. Rest assured, we remain committed to providing exceptional service and invite you to experience our true hospitality again.Best regards,

10/10 Excellent

Ellyda, Moreno Valley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the hospital where i work
Stayed 4 nights in Apr 2024
Response from FD on 13 Apr 2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience at our property. Your kind words truly mean the world to us, and we can't wait to welcome you back for another memorable stay!

2/10 Terrible

Artem

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FD on 3 Apr 2024
We regret to learn of your disappointment following your recent stay. We strive to provide exceptional experiences and value all feedback. Unfortunately, without specific details, it's challenging to address concerns or improve. We encourage guests to communicate any issues during their stay to ensure prompt resolution. Rest assured, we continuously work to enhance our services. We hope for the opportunity to exceed your expectations in the future. Please reach out directly with any concerns, as your satisfaction is our priority.

8/10 Good

RONALD

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was clean and generally nice, however there was a noise in the walls or pipes that kept us awake most of the night also people talking outside the door.
Stayed 2 nights in Mar 2024
Response from FD on 30 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our room to be clean and generally pleasant. Your comfort and satisfaction are our top priorities, and we sincerely apologize for any disturbances you experienced during your stay. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Ellyda, Yucaipa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 1 night in Mar 2024
Response from FD on 30 Mar 2024
Thank you immensely for your fantastic review! We're thrilled to hear that you enjoyed your experience at our property. Your kind words truly mean a lot to us. We look forward to welcoming you back soon for another unforgettable stay. Cheers!

2/10 Terrible

Nabil

Disliked: Cleanliness, staff & service, property conditions & facilities
No hospitality
Stayed 1 night in Mar 2024
Response from FD on 28 Mar 2024
Thank you for sharing your feedback with us. While we strive to ensure all guests have a positive experience, we're surprised to hear about your perception of our hospitality, especially considering no concerns were raised during or after your stay. We value open communication and would have appreciated the opportunity to address any issues in real-time. Your insights will help us enhance our services for future guests. We hope you'll give us another chance to exceed your expectations in the future.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice and clean
Stayed 1 night in Mar 2024
Response from FD on 26 Mar 2024
Thank you for your glowing review! We're delighted to have exceeded your expectations. Looking forward to welcoming you back soon!

10/10 Excellent

Ellyda, Yucaipa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to work
Stayed 1 night in Mar 2024
Response from FD on 25 Mar 2024
We're thrilled to hear about your positive experience with us! Providing exceptional service and comfort is our top priority. Your satisfaction is our greatest reward. We can't wait to host you again soon!

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were all super friendly! They were on top of everything and made sure everything is clean. Would come again!
Stayed 2 nights in Mar 2024
Response from FD on 18 Mar 2024
Thank you immensely for your glowing 5-star review of Super 8 Cypress Buena Park Area! We're thrilled to hear about your positive experience. It was our pleasure to have you with us, and we eagerly await your next visit.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from FD on 16 Mar 2024
We acknowledge the discrepancies during your stay and the inconvenience they caused. The presence of undisclosed pets, resulting in pet waste and damage, along with the vandalism by your children, was regrettable. Had we been informed of any special needs, we would have endeavored to provide suitable accommodations. Mutual respect and open communication are vital for ensuring a relaxed guest experience

6/10 Okay

elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from FD on 15 Mar 2024
We're sorry to hear about your experience. Please accept our apologies for any shortcomings you encountered during your stay. We appreciate your feedback and will strive to improve to ensure a better experience for all our guests in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always helpful and accommodating.
Stayed 1 night in Feb 2024
Response from FD on 29 Feb 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS BUENA PARK AREA. WE LOVE HAPPY CUSTOMERS AND WE HOPE TO SEE YOU AGAIN.

10/10 Excellent

Brian

Stayed 5 nights in Feb 2024
Response from FD on 21 Mar 2024
We're delighted to hear you enjoyed your stay with us. Your kind words fuel our commitment to providing exceptional experiences. We look forward to welcoming you back soon!

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is really friendly
Stayed 2 nights in Feb 2024
Response from FD on 19 Feb 2024
Thank you so much for your delightful feedback! We're thrilled to hear that you had a wonderful experience with our friendly staff. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another enjoyable stay.

2/10 Terrible

kendra

We went to Checkin at 3:30, had our confirmation on phone and paper. They said we had no room reservation . I had been charged already on my credit card. There was no manager on site to help. Clerk said NO rooms available that night. No help at all. I asked clerk to make a note that we were refused a room and want a full refund. So to be fair, we never saw a room to review
Stayed 1 night in Feb 2024
Response from FD on 19 Feb 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the cancellation of your reservation.We understand your frustration, and we want to clarify that the cancellation was initiated by Expedia, our booking partner, and unfortunately, as a hotel, we do not have control over their reservation processes.We empathize with your situation and recognize the importance of a seamless booking experience. While we strive to ensure a positive experience for all our guests, we regret that this incident fell short of your expectations.

6/10 Okay

Deborah

Travelled with partner
Liked: Staff & service
The staff was nice and friendly. The area is ok. It is next door to other hotels and crab shack that we enjoyed walking to. I got a smiking room not knowing it would be so horribly smell like smoke. I had to go get some air freshner. The breakfast is very basic of cereal small muffins , bananas, coffee and tea. Its reasonable price so b not b bad.
Stayed 1 night in Feb 2024
Response from FD on 14 Feb 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS FOR YOUR LAST STAY. WE A GLAD YOU ENJOYED YOUR STAY AND HAD A GOOD NIGHT SLEEP. WE HEAR YOUR INCONVENIENCE, BUT UPON CHECKING WE REALIZED YOU HAD A SMOKING ROOM RESERVATION AND SMOKING ROOMS DO SMELL LIKE SMOKE. WE HOPE TO SEE YOU AGAIN.

8/10 Good

Andrei

Stayed 1 night in Feb 2024
Response from FD on 21 Mar 2024
Grateful for your positive feedback! Exceeding your expectations is our goal. We can't wait to welcome you back soon!

10/10 Excellent

Lorena

Travelled with family
Liked: Staff & service, property conditions & facilities
Liked the continental breakfast. Did not like the fighting and yelling from the guest next door or the loud noise above the room I was staying in.
Stayed 1 night in Feb 2024
Response from FD on 5 Feb 2024
thank you so much for choosing super 8 cypress. we appreciate your business with us. we are sorry for your inconvenience. we highly encourage our guests to report any inconvenience immediately so that we can come up with an alternative for you.

2/10 Terrible

Haylee

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The second I get my card for my room there are about seven girls trying to jump one girl she asks for help and climbed into my car and all the other girls came up to my car pulling her out by her hair and jumping her the police came and we had to be involved so the cops could get what we saw and it wasted about 3 hours of our time when we just drove an hour to get to this hotel definitely would never stay there again
Stayed 1 night in Jan 2024
Response from FD on 5 Feb 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS. WE ARE SORRY FOR YOUR INCONVENIENCE. UPON CHECKING MY CAMERA SYSTEM FOR THE DAY YOU CHECKED IN, I DID NOT SEE ANY SUCH EVENT WHERE POLICE WAS ON THE PROPERTY. WE APPRECIATE YOUR FEEDBACK AND HOPE TO SEE YOU AGAIN.

10/10 Excellent

Claude

Stayed 1 night in Jan 2024
Response from FD on 21 Mar 2024
We're thrilled to receive your positive feedback! Providing a memorable stay is our top priority, and we're delighted we met your expectations. Your satisfaction is our greatest reward. Come back and see us again!

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FD on 30 Jan 2024
WE APPRECIATE YOU CHOOSING SUPER 8 CYPRESS FOR YOUR RECENT STAY AND WE ARE GLAD THAT YOU HAD A COMFORTABLE STAY. HOPE TO SEE YOU AGAIN

4/10 Poor

Bryanne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Check in was okay but then we got into our room ans it smelled like sewage. I dont normally complain but it was so bad that I asked to move rooms. We get to the next room and it was filthy. The bed was made by with dirty blankets. The couch in the room was covered in hand prints that no one bothered to wipe down. So they moved us again. The 3rd room was cleaner. Scratchy thin sheets, scratchy thin towels, What you expect at a cheap motel. But the first two rooms.. Also the "free breakfast" is stale cereal, bananas and coffee the airport wouldnt serve.
Stayed 2 nights in Jan 2024
Response from FD on 20 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS BUENA PARK AREA. WE ARE SORRY FOR YOUR INCONVENIENCE. WE ARE GLAD WE WERE ABLE TO ACCOMMODATE YOU TO YOUR LIKING. SUPER 8 BY WYNDHAM CYPRESS PRACTICES GRAB N GO BREAKFAST AND WE ARE GLAD YOU COULD GRAB SOME.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay and very friendly and if needed of any service they respond quick and efficient.
Stayed 2 nights in Jan 2024
Response from FD on 20 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS. WE REALLY APPRECIATE OUR LOYAL CUSTOMERS AND IT IS OUR ABSOLUTE PLEASURE TO HAVE YOU HEAR.

4/10 Poor

Wut

Disliked: Cleanliness, staff & service, property conditions & facilities
Old conditions smell bad
Stayed 1 night in Jan 2024
Response from FDDDDDDDDDDDDD on 15 Jan 2024
THANK YOU FOR CHOOSING SUPER 8 CYPRESS. SORRY YOU HAD SUCH AN EXPERIENCE. WE HIGHLY RECOMMEND YOU TO REACH FRONT DESK IF YOU COUNTER ANY PROBLEM. WE HOPE YOU GIVE US A CHANCE YO SERVE YOU AGAIN.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were nice and clean
Stayed 1 night in Jan 2024
Response from FD on 15 Jan 2024
THANK YOU SO MUCH.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from FD on 15 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS.

10/10 Excellent

Elena

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from FD on 15 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8

8/10 Good

Raquel

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
When checking in the person at the front desk burped loudly while he was helping me and didn’t even excuse himself. One of our queen beds didn’t have a fitted sheet. The breakfast was skimpy which was ok but coffee was running out and when we asked for more coffee to be made the worker was rude like I inconvenienced him.
Stayed 2 nights in Dec 2023
Response from FD on 29 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS. WE ARE SORRY FOR YOUR INCONVENIENCE, OUR GRAB AND GO BREAKFAST ALWAYS HAS EXTRA BATCHES OF COFFEE SITTING RIGHT NEXT TO THE POT FOR THE CUSTOMERS TO USE. WHEN A CUSTOMER CHECKS-IN WE WOULD NOT KNOW IF THERE IS SOME ISSUES UNTIL WE ARE INFORMED. A ROOM CHANGE COULD HAVE BEEN GIVEN TO YOU IF WE WERE INFORMED. WE HOPE TO SEE YOU AGAIN.

10/10 Excellent

Tiffany

Stayed 1 night in Jan 2024
Response from FD on 15 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER8 CYPRESS.

6/10 Okay

Ana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The front desk clerk was amazing! However, we booked a non smoking room but it actually smelled terrible, like the cigarette smell was penetrated in the walls and drapes. The bathroom smelled especially bad. It was a bit noisy at night, and walls are paper thin. The staff was great though. Take cash since they only take cash deposit.
Stayed 1 night in Dec 2023
Response from FD on 29 Jan 2024
WE APPRECIATE YOU FOR CHOOSING SUPER 8 CYPRESS. WE ARE SORRY FOR YOUR INCONVENIENCE. WE HIGHLY ENCOURAGE THE GUESTS TO REACH OUT FOR A ROOM CHANGE IF THEY DETECT A PROBLEM. WE HOPE YOU WILL GIVE US A CHANCE TO SERVE YOU AGAIN.

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before, nice rooms, very clean and quiet. Staff very friendly. Will definitely come back !
Stayed 1 night in Jan 2024
Response from FD on 29 Jan 2024
WE LOVE OUR VALUED GUESTS AND WE APPRECIATE YOUR KIND WORDS. WE A RE GLAD YOUR STAY WAS COMFORTABLE AND WE HOPE TO SEE YOU AGAIN SOON.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The comfortably
Stayed 1 night in Dec 2023
Response from FD on 15 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER8 CYPRESS.

10/10 Excellent

Aja

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I were able to book the last room last min on New Year’s Eve. Room was reasonably priced for two queen beds on a holiday. The room was very nice. Actually superb compared to what we thought we’d get for a Super 8. We did end up on the 3rd floor so for my Autistic 5 year old son, being so close to the fireworks was not great for him. There was a strand of hair in the tub and the ends o one bed warmed like the maid rushed to get the room done. There was a fridge and a microwave that had a burned smelled to it upon opening the heater worked great and the hot water was good. We would definitely stay again.
Stayed 1 night in Dec 2023
Response from FD on 29 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS WE APPRECIATE YOUR BUSINESS WITH US. WE WOULD HAVE OFFERED A ROOM ON BOTTOM FLOOR IF WE HAD ANY. AS THE RESERVATION WAS LAST MIN WE HAVE TO GIVE YOU WHAT WAS AVAILABLE. WE HOPE TO SEE YOU AGAIN SOON.

10/10 Excellent

Juan Carlos

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FD on 15 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER8 CYPRESS.

10/10 Excellent

Verenise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at this hotel it was really clean and comfortable it was really quiet I would definitely stay there again theres a lot of shopping centers places for you to go eat, staff was friendly I would give it 10 stars ..
Stayed 2 nights in Dec 2023
Response from FD on 29 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS. WE ARE HAPPY TO HEAR THAT YOU HAD A GREAT STAY WITH US. WE LOVE OUR VALUED GUESTS AND WE HOPE TO SEE YOU AGAIN.

8/10 Good

Pedro

Stayed 1 night in Dec 2023
Response from FD on 15 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER8 CYPRESS.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FD on 15 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER8 CYPRESS.

2/10 Terrible

Zardoz

Disliked: Amenities
Not clean
Response from FD on 30 Dec 2023
WE ARE REALLY SORRY THAT YOU FELT THAT WAY IN YOUR ROOM. WE DEFINITELY ARE NOT TRYING TO GIVE OUT SUCH SERVICES. WE HIGHLY RECOMMEND CUSTOMERS TO REACH OUT FRONT DESK WHEN THEY FACE A PROBLEM, OR DETECT AN ISSUE BECAUSE WE COULD HAVE CHANGED THE ROOM FOR YOU. WE HOPE YOU GIVE US A CHANCE TO SERVE YOU AGAIN.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are decorated very nicely and they are clean. It's a fairly large room.
Stayed 1 night in Dec 2023
Response from FD on 30 Dec 2023
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS. WE ARE VERY GRATEFUL FOR YOUR KIND WORDS. WE LOVE HAPPY CUSTOMERS AND HOPE TO SEE YOU SOON AGAIN.

10/10 Excellent

Trinton

Stayed 2 nights in Dec 2023
Response from FD on 30 Dec 2023
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS. WE APPRECIATE YOU CHOOSING OUR PROPERTY AND GLAD THAT YOU LIKED IT.

8/10 Good

Hans Dieter, Cuernavaca

Stayed 4 nights in Dec 2023
Response from FD on 15 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER8 CYPRESS.

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from FD on 15 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER8 CYPRESS.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this motel .very clean and quiet
Stayed 1 night in Dec 2023
Response from FD on 5 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Elena

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FD on 5 Dec 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from FD on 15 Jan 2024
THANK YOU SO MUCH FOR CHOOSING SUPER8 CYPRESS.

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well they took care of a situation pretty fast afer all they accommodated me with a new room when i needed it right Away
Stayed 4 nights in Nov 2023
Response from FD on 28 Nov 2023
THANK YOU SO MUCH FOR CHOOSING SUPER 8 CYPRESS BUENA PARK AREA. WE ARE GLAD THAT YOU LIKED OUR SERVICES. WE HOPE TO SEE YOU AGAIN.

10/10 Excellent

JAMIE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great room
Stayed 2 nights in Nov 2023
Response from FD on 18 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

PETER Kirt, ONTARIO

Stayed 1 night in Nov 2023
Response from FD on 18 Nov 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from FD on 16 Nov 2023
thank you so much