Exterior

Reviews of Holiday Inn Express & Suites Costa Mesa, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1004 reviews" "
Rating 8 - Good. 314 out of 1004 reviews" "
Rating 6 - Okay. 89 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 38 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an overnight trip, the hotel was convenient, clean and quiet. will stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it and it was so clean and nice!
Stayed 1 night in Mar 2024

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
close to Orange County Airport. Price was reasonable
Stayed 1 night in Mar 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was large with 2 queen beds. Very clean. The bed was very comfortable. TV remote with lots of channels. Iwould stay here again and recommend to anyone.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jimena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and helpful
Stayed 1 night in Mar 2024

6/10 Okay

David

Travelled with partner
It’s in a great location, clean and tidy. Friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

louis, ontario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Dale

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

micaela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in/out. Quiet. Needs little upgrade. Great service
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and always willing to help
Stayed 2 nights in Feb 2024

10/10 Excellent

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and staff were friendly. Breakfast was delicious. Would stay again for sure.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kristan

Liked: Cleanliness, amenities, property conditions & facilities
All staff friendly & place very clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception , room was nice and clean and love the toiletries.
Stayed 1 night in Feb 2024

10/10 Excellent

antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay everything was great
Stayed 2 nights in Feb 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and easy access to John Wayne. Free parking. Clean units. Not the nicest looking neighborhood but honestly it was well cared for hotel and staff was amazing
Stayed 1 night in Jan 2024

10/10 Excellent

Bowen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Bang

Very good
Stayed 3 nights in Jan 2024

8/10 Good

seth

Stayed 1 night in Jan 2024

8/10 Good

Noemi, Caruthers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Dominique

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall stay was very comfortable for my partner and I. The only complaint my partner had was the lack of cleanliness from the bed. My partner stated he noticed that our sheets were not entirely replaced; our bed was just made! Also, upon arrival, there were stains and hand prints on the head board of the bed that we had to wipe down! Other than that, I enjoyed the attentiveness from Jesse and breakfast was great!
Stayed 3 nights in Jan 2024

6/10 Okay

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great, including staff very friendly, I just personally think the parking area is small.
Stayed 2 nights in Jan 2024

10/10 Excellent

Thomas, Naples

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Staff made check in easy and they are super friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a night
Friendly service, clean rooms, good breakfast.
Stayed 1 night in Dec 2023

10/10 Excellent

janelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Markus

Stayed 1 night in Dec 2023

10/10 Excellent

Vicki, Merced

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the fact that we could get around easily and find what we needed close by. We are older and can't drivee far at night so it was easy to get around. No breakfast and hardly any creamers for us to use when w went down to the lobby. We thought there would be some kind of breakfast items, but, no none. Everything else was fine. One of the ladies told us about a restaurant close-by for dinner which was wonderful. So we thank her for that. I'm sorry I didn't get her name.
Stayed 3 nights in Dec 2023

6/10 Okay

Charles

Travelled with family
Stayed 1 night in Dec 2023

2/10 Terrible

Michael

This hotel is not in a nice neighborhood. Combined with the minimal staffing, this made for a scary experience. Would not recommend!
Stayed 2 nights in Dec 2023
Response from Liz Tapia on 12 Dec 2023
Hello, MichaelWe appreciate you taking the time to give us your feedback of your experience during your stay and for choosing Holiday Inn Express Costa Mesa. Please rest assure that your concerns are taken to heart and we will use this survey to improve our guest's overall experience. We hope that you can give us another chance in the near future. Thank you again for choosing Holiday Inn Express.

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every employee I encountered was friendly and helpful. Property a little dated, but clean and comfortable.
Stayed 2 nights in Nov 2023
Response from Liz Tapia on 23 Nov 2023
Hello, VickiWe appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. It is great to hear that you enjoyed your stay and we hope to serve you again in the near future.

10/10 Excellent

GABRIEL

Stayed 3 nights in Nov 2023
Response from Liz Tapia on 17 Nov 2023
Hello, GabrielThank you for choosing Holiday Inn Express Costa Mesa and for taking the time to fill out a survey. We appreciate your feedback and we hope to serve you again in the near future.

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Liz Tapia on 17 Nov 2023
Hello, Julieta We appreciate your feedback and for choosing Holiday Inn Express Costa Mesa. We are glad to know that you enjoyed your stay and we hope to serve you again in the near future.

10/10 Excellent

Urson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Liz Tapia on 17 Nov 2023
Hello, UrsonWe appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We hope to serve you again in the near future.

10/10 Excellent

Navin

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front office was very helpful and pleasant.
Stayed 1 night in Nov 2023
Response from Liz Tapia on 9 Nov 2023
Hello, Navin Thank you for choosing Holiday Inn Express Costa Mesa and for taking the time to give us your feedback. Glad to hear that you enjoyed your stay it was a pleasure serving you and we hope to have you as a guest in the near future.

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the breakfast room was really fun. Other hotels usually serve on the first floor. But I thought this was really creative.
Stayed 1 night in Nov 2023
Response from Liz Tapia on 9 Nov 2023
Hello, Kathryn We appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. Glad to hear that you enjoyed our complimentary breakfast, we hope to serve you again in the near future.

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. The location is filled with some sub par hotels and this hotel stands out by far. Safe, clean, service oriented and very reasonable. The restaurant staff on weekdays was amazing. Front desk staff was great. Underground safe parking was a plus. Only issue is the breakfast room is very odd, but breakfast was great.
Stayed 2 nights in Nov 2023
Response from Liz Tapia on 9 Nov 2023
Hello, AmyWe appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We are glad to hear that you enjoyed our complimentary breakfast as well as our hospitality. Hope to have you as a guest again in the near future, it was a pleasure serving you.

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express Costa Mesa
Hotel was pretty small really for a Holiday Inn Express. It was clean. There was evidence the hotel was aging. It was clean though and had all the amenities of the typical Holiday Inn hotel The area is fabulous. It's close to Newport Beach. Parking is inside and protected for no additional charge. We will do it again next year.
Stayed 2 nights in Oct 2023
Response from Liz Tapia on 4 Nov 2023
Hello, Douglas Thank for choosing Holiday Inn Express Costa Mesa and for taking the time to give us your feedback. We are happy to hear that your enjoyed your stay and we definitely look forward to serve you again in the near future. Thank you.

10/10 Excellent

Vernon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed!
This has got to be one of the most impressive IHG properties I've stayed in (and I've stayed in plenty)! The bathroom presentation is a game changer --- decoratively folded towels, tech-forward mirror, tiled floor shower, etc. I'll definitely be staying here again when in the area!
Stayed 2 nights in Oct 2023
Response from Liz Tapia on 4 Nov 2023
Hello, VernonThank you for taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. It is always a pleasure when a guest lets us know that they enjoyed their stay. This really made our day, we look forward to serve you again in the near future.

8/10 Good

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Liz Tapia on 26 Oct 2023
Hello,Thank you for taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We are happy to hear that you enjoyed your stay and we hope to serve again in the near future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms clean. Staff very friendly. Loved the breakfast room. Great stay. Will stay again
Stayed 2 nights in Oct 2023
Response from Liz Tapia on 26 Oct 2023
Hello, JosephWe appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. Glad to hear you experience a pleasant stay and we look forward to serve you again in the near future.

10/10 Excellent

Wednesday

Stayed 2 nights in Oct 2023
Response from Liz Tapia on 17 Nov 2023
Hello, WednesdayThank you for the positive feedback you provided in regards to your resent stay. We appreciate you choosing Holiday Inn Express Costa Mesa, we hope to serve you again in the near future.

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly! Worth the stay
Stayed 1 night in Oct 2023
Response from Liz Tapia on 18 Oct 2023
Hello, Juan We appreciate you taking the time to give us your feedback in regards to your stay. We are glad to hear that you experienced a pleasant stay. Thank you for choosing Holiday Inn Express Costa Mesa.

4/10 Poor

Lorri, Carmel

Stayed 1 night in Oct 2023
Response from Liz Tapia on 26 Oct 2023
Hello, LorriThank you for choosing Holiday Inn Express Costa Mesa and for taking the time to give us your feedback. We strive to make our guest stay as comfortable as possible and we apologize if we failed to do so with you. We hope you can give us another chance in the near future. Thank you again for choosing Holiday Inn Express.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Liz Tapia on 7 Oct 2023
Hello, MichaelThank you for choosing Holiday Inn Express Costa Mesa and for giving us your feedback. We are happy to hear you enjoyed your stay and we hope to serve you again in the near future.

6/10 Okay

Dennis

Liked: Cleanliness, staff & service
There needs to be a lamp in the sitting room of the suite allowing one to read a book. The TV never was really functional and there were no directions on how to operate it. The tech who came and brought the second remote was very kind but unable to fix it.
Stayed 2 nights in Sep 2023
Response from Liz Tapia on 30 Sept 2023
Hello, DennisWe appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We sincerely apologize for the inconvenience and we hope that you can give us another chance.

10/10 Excellent

DAVID, LAS VEGAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the need parking came earlier because after 11 pm probably don’t find parking
Stayed 2 nights in Sep 2023
Response from Liz Tapia on 30 Sept 2023
Hello, DavidWe appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We are happy to hear you enjoyed your stay it was a pleasure serving you. We understand that parking can be challenging especially when we are sold out and for that we deeply apologize. We hope to have you as a guest again in the near future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast Chris!
Great stay- twice in two weeks in fact. Chris in the breakfast room is delightful. Really like him and breakfast was fantastic. Front desk guy is great too. Great stop in hotel.
Stayed 1 night in Sep 2023
Response from Liz Tapia on 21 Sept 2023
Hello, AnonymousThank you for taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We are happy to hear you enjoyed your stay and we also appreciate you giving a shout out to our amazing team member Chris! We thank you sincerely thank you and we hope to serve you again in the near future.

10/10 Excellent

Tereena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made reservations for same day check in. Right off highway but QUIET, clean, excellent rooms with comfy bed, Keurig, refrigerator and microwave in room. On a two week road trip up the coast and this is the best place we have stayed=best nights sleep. Highly recommend 10 stars!
Stayed 1 night in Sep 2023
Response from Liz Tapia on 9 Sept 2023
Hello, TereenaWe appreciate you taking the time to give us your feedback and for choosing Holiday Inn Express Costa Mesa. We are very happy to hear that you enjoyed your stay and are glad to know that after a long road trip you were able to get much needed rest. We hope to serve you again in the near future and thank you again for choosing Holiday Inn Express.