Exterior

Reviews of Crowne Plaza Costa Mesa Orange County, an IHG Hotel

3.5 out of 5
Crowne Plaza Costa Mesa Orange County, an IHG Hotel
3131 Bristol Street, Costa Mesa, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1004 reviews" "
Rating 8 - Good. 247 out of 1004 reviews" "
Rating 6 - Okay. 86 out of 1004 reviews" "
Rating 4 - Poor. 36 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allen

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from APS on 28 Mar 2024
We appreciate the high rating review you gave for the Crowne Plaza Costa Mesa. We are glad that you enjoyed your stay with us and we look forward in welcoming you back to our property soon!Thank you!

10/10 Excellent

Alfons

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean and quiet
Stayed 4 nights in Mar 2024
Response from aps on 27 Mar 2024
Hello!We appreciate the high rating review you have given the Crowne Plaza Costa Mesa. We look forward to welcoming you back soon!Thank you!

10/10 Excellent

Myland

Liked: Cleanliness, staff & service, property conditions & facilities
I like the privacy in and out of my room. Everything was satisfactory to me.
Stayed 3 nights in Mar 2024
Response from aps on 27 Mar 2024
Hello!We appreciate the high rating review you have given the Crowne Plaza Costa Mesa. We look forward to welcoming you back soon!Thank you!

4/10 Poor

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from aps on 27 Mar 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we would like to thank you for staying with us and we hope to see you in the near future. If there are issue we can correct please let us know to make your stay more comfortable in the future.Take Care!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff, convenient to the airport and shopping and major freeway
Stayed 1 night in Mar 2024
Response from aps on 23 Mar 2024
We appreciate the high rating review you have given the Crowne Plaza Costa Mesa. We look forward in welcoming you back at our property!Thank you!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Easy pleasant checkin AND Front Desk staff! Easy expressway access AND parking!
Stayed 1 night in Mar 2024
Response from aps on 21 Mar 2024
We appreciate the high rating review. I hope you had an enjoyable stay and we look forward to welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice clean room. I have to say the traffic noise can be heard pretty easily outside in the morning. Other than that, pretty good!
Stayed 1 night in Mar 2024
Response from APS on 18 Mar 2024
Thank you fr staying at the Crowne Plaza Costa Mesa. We look forwrd to welcoming you back at our property!

10/10 Excellent

Minyong

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great restaurant called an American tavern. The food, drinks and service was excellent. The service at the front desk was so so. Young lady who helped me seemed detached and unfocused. Facility was in fair shape. Great deal for the room rate, even with the surcharge for parking.
Stayed 1 night in Mar 2024
Response from aps on 17 Mar 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we would like to thank you for staying with us. We look forward to welcoming you back to our property!

10/10 Excellent

Candelario

Liked: Staff & service, property conditions & facilities
Very quiet and friendly staff. Great locations and wonderful hotel!
Stayed 2 nights in Mar 2024
Response from aps on 10 Mar 2024
Thank you for sharing your experience with us and we appreciate the high rating review. We look forward to welcoming you back at the Crowne Plaza Costa Mesa.

10/10 Excellent

Marla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 1 night in Mar 2024
Response from aps on 8 Mar 2024
Thank you for staying with us and giving us a high rating review. We look ford in welcoming you back at our property.

6/10 Okay

JoAnn

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location. Moderate accomodations. Best for business travelers.
Stayed 1 night in Feb 2024
Response from aps on 2 Mar 2024
In behalf od the entire staff of the Crowne Plaza Costa Mesa, we appreciate your good rating and we look forward to welcoming you back to our property!Thank you.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Intelligently and elegantly designed for the business traveler.
Stayed 2 nights in Feb 2024
Response from aps on 29 Feb 2024
We appreciate you staying at the Crowne Plaza Costa Mesa. We would like to thank you for the good rating and we look forward in welcoming you back at our property.Take Care!

10/10 Excellent

Rosy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place with a nice pool, hot tub and very hospitable staff. I only wish the food quality was better.
Stayed 1 night in Feb 2024
Response from aps on 28 Feb 2024
Hello!We appreciate the good rating you have given the Crowne Plaza Costa Mesa. We look forward to welcoming you back to our property!Thank you.

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and attentive and friendly staff.
Stayed 2 nights in Feb 2024
Response from aps on 28 Feb 2024
Hello!We appreciate the good rating you have given the Crowne Plaza Costa Mesa. We look forward to welcoming you back to our property!Thank you.

10/10 Excellent

Shirley

Stayed 1 night in Feb 2024
Response from aps on 21 Mar 2024
We appreciate the high rating review. I hope you had an enjoyable stay and we look forward to welcoming you back at the Crowne Plaza Costa Mesa.Thank you!

6/10 Okay

Gil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say that the staff was always outstanding and it was the food at the resturant. However, the level of noise during my stay was out if control. I was unable to get a full night of sleep durinf my stay.
Stayed 3 nights in Feb 2024
Response from aps on 20 Feb 2024
We appreciate you staying at the Crowne Plaza Costa Mesa. We hope to welcome you again soon at our property.Thank you.

10/10 Excellent

Fernando, Phoenix

Stayed 2 nights in Feb 2024
Response from aps on 15 Feb 2024
Thank you for choosing the Crowne Plaza Costa Mesa during your visit in Orange County. We look forward to welcoming you back soon.

8/10 Good

Ken

Business traveller
Disliked: Amenities, property conditions & facilities
Dryer is broken
Stayed 3 nights in Jan 2024
Response from aps on 28 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the good review and we look forward to welcoming you back to our property.Thank you.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024
Response from aps on 28 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the good review and we look forward to welcoming you back to our property.Thank you.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
staff
Stayed 2 nights in Jan 2024
Response from aps on 26 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the good rating and we hope to see you again in the near future.Thank you.

8/10 Good

Julia S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful. Friendly and helpful. The rooms were a little worn but very clean. Quiet and peaceful.
Stayed 2 nights in Jan 2024
Response from aps on 21 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa, we appreciate the good rating and we look forward to welcoming you back to our property.Thank you.

8/10 Good

lydia

Business traveller
Liked: Staff & service
I stayed 2 nights in Crown Plaza hotel for a business conference. smooth check in with Alexander and he was super nice and helpful. Room is very spacious, shower is amazing but the furnitures are bit of outdated. AC is really loud. Easy parking at the front of hotel entrance. Staff is super attentive especially those two ladies work in the restaurant. I was in rush and needed to take a quick breakfast before attending the conference, both ladies worked in the restaurant helped me a lot and even prepared coffee to go for me. I am very impressed with the quality of the service. Also, great location right next to the freeway and South Coast Plaza.
Stayed 2 nights in Jan 2024
Response from aps on 19 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the good feedback and are glad that our staff made a difference during your stay. We look forward to welcoming you back real soon.Thank you!Crowne Plaza Costa Mesa Team

10/10 Excellent

Rosemary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from aps on 14 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate you staying at our property and we look forward to welcoming you back in the near future.Thank you!

10/10 Excellent

sami

Liked: Cleanliness, staff & service, property conditions & facilities
friendly
Stayed 3 nights in Jan 2024
Response from aps on 12 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate you staying with us and are glad that you enjoyed your stay. We look forward to welcoming you back to our property!Thank you!

10/10 Excellent

Ruben

Stayed 1 night in Jan 2024
Response from APS on 8 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate you staying with us and we are glad that you enjoyed your time at the property. We look forward in welcoming you back in the near future.Crowne Plaza Costa Mesa Team

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is awesome! Right off the freeway, is off and easy on. I checked in with Jessie at the front desk….she is absolutely amazing, made me feel welcome, super friendly and truly down to earth/very sincere! Then off to the Bar/Restaurant to meet Beto…what a sweetheart! Loves his job and it shows, excellent Bartender, made me feel like part of his family! If you are in the area, you must stay here. You won’t be disappointed
Stayed 2 nights in Jan 2024
Response from aps on 8 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate you staying with us and we are glad that you enjoyed your time at the property. We look forward in welcoming you back in the near future.Crowne Plaza Costa Mesa Team

10/10 Excellent

JOSEPH, MIDVALE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from aps on 8 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate you staying with us and we are glad that you enjoyed your time at the property. We look forward in welcoming you back in the near future.Crowne Plaza Costa Mesa Team

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from aps on 8 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate you staying with us and we are glad that you enjoyed your time at the property. We look forward in welcoming you back in the near future.Crowne Plaza Costa Mesa Team

2/10 Terrible

Stella

Stayed 2 nights in Oct 2023
Response from aps on 27 Jan 2024
We apologized that we did not meet your standards during your stay. However, we look forward to welcoming you back to our property with a better experience.Thank you.

10/10 Excellent

Knick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from aps on 8 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate you staying with us and we are glad that you enjoyed your time at the property. We look forward in welcoming you back in the near future.Crowne Plaza Costa Mesa Team

10/10 Excellent

Trae

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about our stay had a wonderful time. Alexander was awesome during our stay.
Stayed 2 nights in Dec 2023
Response from aps on 7 Jan 2024
Thank you for staying at the Crowne Plaza Costa Mesa. We appreciate the good review are are looking forward to welcoming you back to our property!

10/10 Excellent

Zahrah, Tampa

Stayed 7 nights in Dec 2023
Response from aps on 7 Jan 2024
Thank you for staying at the Crowne Plaza Costa Mesa. We appreciate the good review are are looking forward to welcoming you back to our property!

10/10 Excellent

Spencer, Long Beach

Stayed 1 night in Dec 2023
Response from aps on 7 Jan 2024
Thank you for staying at the Crowne Plaza Costa Mesa. We appreciate the good review are are looking forward to welcoming you back to our property!

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The jacuzzi is set amidst tropical plants and is very nice. I was not too impressed with the food at the hotel restaurant. Nice staff.
Stayed 4 nights in Dec 2023
Response from APS on 5 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the 5 star review rating. We look forward to welcoming you back to our property.Thank you.

10/10 Excellent

Lori

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tub were available. Like that a bar and restaurant are on site. Toilets are very loud in the rooms. Lots of parking on site but didn’t like that it’s a a fee of over $20 per day.
Stayed 7 nights in Dec 2023
Response from APS on 5 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the 5 star review rating. We look forward to welcoming you back to our property.Thank you.

6/10 Okay

Cecilia

Liked: Staff & service
Room was not what I expected!
Stayed 2 nights in Dec 2023
Response from APS on 6 Jan 2024
Hello!We would like to thank you for staying with us. We hope to see you again in the near future.Crowne Plaza Costa Mesa Team

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from aps on 8 Feb 2024
In behalf of our team at the Crowne Plaza Costa Mesa, we would like to thank you for staying with us. We hope you enjoyed your stay and we look forward to welcoming you back to our property.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from APS on 5 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the 10 star review rating. We look forward to welcoming you back to our property.Thank you.

10/10 Excellent

barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness and professionalism of the staff and proximity to the restaurants and shops, my home away from home.
Stayed 1 night in Dec 2023
Response from APS on 5 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the 5 star review rating. We look forward to welcoming you back to our property.Thank you.

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities
Response from aps on 8 Feb 2024
Hello!We would like to thank you for staying with us. We hope to see you soon again.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Convenient location. Nice restaurant.
Stayed 2 nights in Dec 2023
Response from APS on 5 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the 10 star review rating. We look forward to welcoming you back to our property.Thank you.

10/10 Excellent

Judy

Stayed 1 night in Dec 2023
Response from APS on 6 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we appreciate the good rating you have given us and we look forward to welcoming you back to our property.Thank you!

2/10 Terrible

Tristan

Stayed 1 night in Dec 2023
Response from APS on 5 Jan 2024
In behalf of the entire staff of the Crowne Plaza Costa Mesa, we would like to thank you for staying with us. It seems like we did not meet your standards or have fallen short on some your expectations. We would like to hear how we can make batter for your next visit. Please email us fd@cpcostamesa.com.Thank you.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Beautiful property.
Stayed 1 night in Dec 2023
Response from APS on 15 Dec 2023
In behalf of the entire Crowne Plaza Staff, we appreciate you for staying with us and are glad that you enjoyed your stay. We look forward to welcoming you back!Crowne Plaza Team

6/10 Okay

Veronica, Rogers

Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from aps on 15 Dec 2023
In behalf of the entire Crowne Plaza Staff, we appreciate you for staying with us. If there is something we can do to make your next stay more comfortable, please let us know . We look forward to welcoming you back!Crowne Plaza Team

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from aps on 15 Dec 2023
In behalf of the entire Crowne Plaza Staff, we appreciate you for staying with us and are glad that you enjoyed your stay. We look forward to welcoming you back!Crowne Plaza Team

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from aps on 15 Dec 2023
In behalf of the entire Crowne Plaza Staff, we appreciate you for staying with us and are glad that you enjoyed your stay. We look forward to welcoming you back!Crowne Plaza Team

8/10 Good

Jill

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located hotel close to the airport, South Coast Plaza and freeways. Friendly and helpful staff from the front desk, housekeeping and breakfast staff! The room was comfortable and the beds provided a good night sleep. A little attention to maintemxe details might be in order for light bulbs and vent cleaning. Otherwise good stay.
Stayed 2 nights in Dec 2023
Response from aps on 15 Dec 2023
In behalf of the entire Crowne Plaza Staff, we appreciate you for staying with us and are glad that you enjoyed your stay. With regards to maintenance, rest assured we will definitely address the issues mentioned to our Maintenance Dept. We look forward to welcoming you back!Crowne Plaza Team

8/10 Good

Sergio

Never got maid cleaning. Had to call twice for towels, I got the towels pretty quick, just no one came to clean, left sign on door.
Stayed 3 nights in Nov 2023
Response from aps on 15 Dec 2023
In behalf of the entire Crowne Plaza Staff, we appreciate you for staying with us. We do inform guests at check in that Housekeeping cleaning is not daily however, if a guests needs additional amenities like towels and coffee, they are free to call us at the FD to request anytime. We look forward to welcoming you back!Crowne Plaza Team

10/10 Excellent

Irene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from aps on 5 Dec 2023
In behalf of the Crowne Plaza Costa Mesa staff, we appreciate you staying at our property and glad that you have enjoyed your stay. We look forward to welcoming you back to our property.Thank you!Alexander/Front Office SupervisorCrowne Plaza Costa Mesa