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Reviews of Holiday Inn Hotel & Suites Council Bluffs I-29, an IHG Hotel

3 out of 5
Holiday Inn Hotel & Suites Council Bluffs I-29, an IHG Hotel
2202 River Rd, Council Bluffs, IA

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1004 reviews" "
Rating 8 - Good. 282 out of 1004 reviews" "
Rating 6 - Okay. 105 out of 1004 reviews" "
Rating 4 - Poor. 45 out of 1004 reviews" "
Rating 2 - Terrible. 33 out of 1004 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Allissa on 25 May 2024
Thank you for your review! We hope to see you again!

10/10 Excellent

Brandi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay!
Stayed 1 night in May 2024
Response from Allissa on 23 May 2024
Thank you for your feedback. We are happy that you enjoyed your stay! We hope to welcome you again!

8/10 Good

Juanita

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel check in was easy and he was so pleasant
Stayed 1 night in May 2024
Response from Bill on 21 May 2024
Thank you for such a wonderful review! We are happy to hear such great things about our team and will be sure to share it with him! We hope to see you again soon!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bill on 21 May 2024
Thank you for such a wonderful rating! We are happy that you enjoyed your stay and hope to see you again soon!

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found 2 mice in the hallway and the shower heads were somewhat disappointing. Could hardly rinse soap off your body in room 758. Otherwise, a beautiful hotel with great breakfast, connected to the casino and restaurants and a largw parking lot with a dystopian robot checking license plates.
Stayed 1 night in May 2024
Response from Allissa on 22 May 2024
We are very sorry to hear about those issues during your stay! I will pass these items along to the proper teams to get them handled. We hope you'll stay with us again.

8/10 Good

Jess

Travelled with family and small children
Liked: Staff & service, amenities
Good breakfast options
Stayed 1 night in May 2024
Response from Allissa on 22 May 2024
Thank you for your positive feedback! We hope you'll stay with us again!

10/10 Excellent

Carla

Travelled with family
The view of the river was great. The whole facility was very clean. We were very comfortable in the room, great beds and fluffy pillows.
Stayed 1 night in May 2024
Response from Allissa on 22 May 2024
We are so glad you had a great stay with us! We hope you'll stay with us again!

10/10 Excellent

Ann, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient parking and easy drive to Omaha
Stayed 2 nights in May 2024
Response from Bill on 21 May 2024
Thank you for such a wonderful review! We are happy to hear everything that you enjoyed about your stay and hope to see you again soon!

10/10 Excellent

Stacy

Stayed 2 nights in Apr 2024
Response from Allissa on 23 May 2024
Thank you for sharing your 5/5 score! We appreciate the great feedback and hope you will stay with us again!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are always friendly and helpful. Location is convenient.
Stayed 1 night in Apr 2024
Response from Cynthia on 2 May 2024
Thank you for such a positive review, and we look forward to seeing you again next time!

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the river view was awesome definitely coming back again
Stayed 1 night in Apr 2024
Response from Cynthia on 2 May 2024
Thanks so much for taking the time to leave such a great review, we cant wait to have you come back and enjoy our views again!

6/10 Okay

Elisa

Stayed 3 nights in Feb 2024
Response from Bill on 21 May 2024
Thank you for sharing your rating with us! We are sorry to have only provided an average experience but hope you would stay with us again!

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cynthia on 23 Apr 2024
Thank you for such a positive review, and we look forward to seeing you again next time!

10/10 Excellent

Jeanette

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to casino made it so nice to just walk to dinner!
Stayed 1 night in Apr 2024
Response from Cynthia on 16 Apr 2024
Thank you for such a positive review, and we look forward to seeing you again next time!

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks nice and great customer service
Stayed 1 night in Apr 2024
Response from Cynthia on 16 Apr 2024
Thanks for taking the time to leave such a positive review, we really appreciate the feedback and we look forward to seeing you back soon!

10/10 Excellent

Carol

Stayed 1 night in Mar 2024
Response from Cynthia on 23 Apr 2024
Thank you for such a positive review, and we look forward to seeing you again next time!

4/10 Poor

Zahra

Disliked: Staff & service, property conditions & facilities
Broken tv, loud constant humming sound, noisy hvac, curt staff.
Stayed 1 night in Mar 2024
Response from Bill on 29 Mar 2024
Thank you for taking the time to share such valuable feedback from your visit with us. I am very sorry that we have let you down in so many different ways. We will be sure that we work with our team to do better for our guests in the future! I appreciate you sharing such valuable feedback and we hope you would give us another try!

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities
Only places to eat were in the casino with limited options but it was a nice place to stay and I would stay there again when I travel that way!
Stayed 1 night in Mar 2024
Response from Bill on 29 Mar 2024
Thank you for sharing such great feedback from your visit with us! I am very happy that overall, you enjoyed your stay and would choose to stay with us again! We look forward to it!

10/10 Excellent

Brian Joseph

Stayed 5 nights in Mar 2024
Response from Cynthia on 16 Apr 2024
Thank you for such a positive review, and we look forward to seeing you again next time!

10/10 Excellent

Boyd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay.
Stayed 1 night in Mar 2024
Response from Bill on 22 Mar 2024
Thank you for such a great review! We are happy that you found us to be a nice place to stay and hope that you choose to visit us again soon!

8/10 Good

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking sucked and the robot is creepy
Stayed 2 nights in Mar 2024
Response from Bill on 20 Mar 2024
Thank you for sharing your review with us! We sorry for the difficulties with the parking but hope you would choose to stay with us again in the future!

2/10 Terrible

doug

Arrived to check in only to be told they didn’t have a room for me because the hotel was “overbooked”. Keep in mind I had made a reservation weeks ago and had a card on file to “guarantee “ the room. There are many other options in the area I strongly recommend trying any of them before wasting your time with this business .
Stayed 1 night in Mar 2024
Response from Management on 20 Mar 2024
Thank you for taking the time to share your experience with us. I am very sorry that we have let you down. We will review this with our front office team to figure out what went wrong and try to avoid it for all of our future guests. Thank you for sharing your review with us and giving us the opportunity to improve!

10/10 Excellent

Judy

Stayed 2 nights in Mar 2024
Response from Cynthia on 4 Apr 2024
Thank you for such a positive review, and we look forward to seeing you again next time!

8/10 Good

SHANNON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cynthia on 19 Mar 2024
Thank you for such a positive review, and we look forward to seeing you again next time!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, cleanliness of the room and public areas. Quiet and comfortable bed
Stayed 2 nights in Mar 2024
Response from Bill on 13 Mar 2024
Thank you for sharing such wonderful feedback from your visit with us! We love hearing when we have done such a great job, especially regarding cleanliness and friendly service! We will be sure to let our team know what a great job they have done! Thank you for staying and we hope to see you again soon!

8/10 Good

Sam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Limited parking with casino traffic
Stayed 1 night in Mar 2024
Response from Bill on 13 Mar 2024
Thank you for sharing such great feedback! I am sorry for the limited parking but am happy that overall you still enjoyed your visit! We hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Bill on 29 Feb 2024
Thank you for such a great rating! We are happy that you enjoyed your stay and hope to see you again soon!

8/10 Good

Adalissa

Stayed 1 night in Feb 2024
Response from Bill on 20 Mar 2024
Thank you for such a good rating! We are happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bill on 29 Feb 2024
Thank you for such a great rating! We are happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Bill on 23 Feb 2024
Thank you for such a great rating! We are happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Dean

Stayed 1 night in Feb 2024
Response from Bill on 20 Mar 2024
Thank you for such a great rating! We are happy that you enjoyed your stay and hope to see you again soon!

8/10 Good

Ross

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
A bit outdated in some areas like the pool but overall it’s very good.
Stayed 2 nights in Jan 2024
Response from Bill on 20 Feb 2024
Thank you for sharing such a great review! We appreciate that overall, you enjoyed your time here with us! We will be sure to pass your pool feedback along to the proper people as well! Thank you for staying and we hope to see you again soon!

8/10 Good

Elzahn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bill on 23 Feb 2024
Thank you for such a good rating! We are happy that you were satisfied with your stay and hope to see you again soon!

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in literally took three minutes at most. It was fast, easy, and the staff is very friendly.
Stayed 1 night in Feb 2024
Response from Bill on 20 Feb 2024
Thank you for sharing such a wonderful review with us! We love hearing when our team has done such a great job and will be sure to share that with them! Thank you for staying and we hope to see you again soon!

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024
Response from Cynthia on 17 Feb 2024
hank you for taking the time to leave such a wonderful review of your stay at our hotel. We are thrilled to see that you had an enjoyable experience and we hope to have you back soon!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cynthia on 13 Feb 2024
Thanks so much for leaving such a positive review, and we look forward to seeing you again soon!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and amazing staff!
Stayed 1 night in Feb 2024
Response from Bill on 5 Feb 2024
Thank you for such great feedback about our team! We are happy that they made your stay more comfortable and we hope to serve you again soon!

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
I love watching the river
Stayed 1 night in Feb 2024
Response from Bill on 5 Feb 2024
Thank you for such wonderful feedback! It is great to know how much you enjoyed your visit and we hope to see you again soon!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Bill on 5 Feb 2024
Thank you for such a great rating! We are happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Sangwook, Herriman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bill on 5 Feb 2024
Thank you for such a great rating! We are happy that you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2024
Response from Bill on 30 Jan 2024
Thank you for sharing such a great rating! We are happy that you enjoyed your visit and look forward to your next one!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
close to the interstate, easy access, and connected to a nice venue
Stayed 1 night in Jan 2024
Response from Bill on 30 Jan 2024
Thank you for sharing such a wonderful review! We are happy that you found us to be in the perfect location! We appreciate your business and hope to see you again soon!

8/10 Good

Matthew

Business traveller
Liked: Staff & service, room comfort
Stayed 4 nights in Jan 2024
Response from Bill on 30 Jan 2024
Thank you for such a good rating! We are happy that you were satisfied with your stay and hope to see you again soon!

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2024
Response from Bill on 30 Jan 2024
Thank you for such a wonderful review! We are happy that you enjoyed your stay and hope to see you again soon!

8/10 Good

Yazmin

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bill on 30 Jan 2024
Thank you for such a good rating! We are happy that you were satisfied with your stay and hope to see you again soon!

10/10 Excellent

Trinton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was actually even better than I had expected. I’d definitely stay there again
Stayed 3 nights in Jan 2024
Response from Bill on 30 Jan 2024
Thank you for sharing such a wonderful review of your visit with us! It is great to know that you enjoyed your stay and will choose to return to us! We look forward to it!

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This room is gorgeous! Just what we needed after driving through an awful winter storm. Friendly, helpful staff made our even better.
Stayed 1 night in Jan 2024
Response from Cynthia on 17 Jan 2024
Thanks so much for taking the time to leave such a positive review, we really appreciate such wonderful feedback and we hope to see you again soon!

10/10 Excellent

Rose, Cherokee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Ive stayed there many times. Always clean, comfortable, & nicely decorated at Christmas! Rooms are spacious, comfortable beds, big screen TV, clean & modern bathroom, very nice! Staff were great, helpful, friendly. Breakfast was very good, many choices for hot or cold breakfast!
Stayed 1 night in Jan 2024
Response from Cynthia on 17 Jan 2024
Thanks so much for taking the time to leave such a wonderful positive review, we really appreciate the positive feedback! Happy to hear you enjoyed yourself and we hope to see you again soon!

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in and very friendly staff
Stayed 1 night in Jan 2024
Response from Cynthia on 17 Jan 2024
Thanks so much for taking the time to leave such a positive review, and we hope to see you again soon!

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Cynthia on 17 Jan 2024
Thanks so much for taking the time to leave such a positive review, and we hope to see you again soon!