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Reviews of Hilton Omaha

4 out of 5
Hilton Omaha
1001 Cass St, Omaha, NE

Reviews

8.2

Very good

Rating 10 - Excellent. 499 out of 999 reviews" "
Rating 8 - Good. 225 out of 999 reviews" "
Rating 6 - Okay. 140 out of 999 reviews" "
Rating 4 - Poor. 77 out of 999 reviews" "
Rating 2 - Terrible. 58 out of 999 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Love this Hilton for its close location to Creighton and the CHI Center. Easy walk to fun downtown neighborhoods and restuarants. Only compliant is that our shower had little to no water pressure.
Stayed 2 nights in May 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a wedding in the area. The reception venue was within walking distance. No issues with our stay.
Stayed 1 night in May 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I have stayed at this hotel several times for events in downtown Omaha. We love it!
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access and friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The on site restaurant and bar were excellent, rooms were spacious and quiet
Stayed 1 night in Apr 2024

4/10 Poor

Rebecca

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Not the friendliest customer service. The rooms are not the cleanest
Stayed 2 nights in Apr 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff we encountered were helpful, kind going above and beyond. I would highly recommend this hotel. Our stay was very enjoyable.
Stayed 1 night in Apr 2024

10/10 Excellent

lesa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for concerts.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Skywalk is worth every penny you would pay for a room here if you are in town for a concert at CHI. The bed and shower are just a bonus.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Stayed 1 night in Apr 2024

10/10 Excellent

Brandi

Stayed 1 night in Apr 2024

10/10 Excellent

Lewis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Greg on 7 Apr 2024
Thank you for taking the time to leave a survey about your recent stay with us. We value your feedback. We look forward to seeing you again down the road.

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg on 7 Apr 2024
Thank you for taking the time to leave a survey about your recent stay with us. We value your feedback. We look forward to seeing you again down the road.

10/10 Excellent

Dilaila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from Greg on 7 Apr 2024
Thank you for taking the time to leave a survey about your recent stay with us. We value your feedback. We look forward to seeing you again down the road.

2/10 Terrible

Braden

Stayed 1 night in Mar 2024

10/10 Excellent

Katie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay!
Stayed 1 night in Mar 2024
Response from Greg on 31 Mar 2024
Thank you for staying with us. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

8/10 Good

Albrecht

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I know it was the weekend of the NCAA basketball tournament but seemed over priced.
Stayed 2 nights in Mar 2024
Response from Greg on 7 Apr 2024
Thank you for taking the time to leave a survey about your recent stay with us. We value your feedback. We look forward to seeing you again down the road.

2/10 Terrible

Dana, Erie

Travelled with family
The room is still not ready and checkin was supposed to be at 3:00. Plus, when I asked about earning reward points for my stay, the refused because I booked through a 3rd party. Never again!
Stayed 1 night in Mar 2024
Response from Greg on 24 Mar 2024
Thank you for filling out our survey for you recent stay. I apologize that check in was delayed. I know how frustrating that can be which is why I offered a 25 food and beverage credit for you. Hilton Honors terms and conditions allow us to put the Hilton Honors number on 3rd party reservations but you do not accrue points as it is not paid directly. Thank you again for staying with us and for your feedback

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024

10/10 Excellent

Abraham, NORFOLK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN AND CONVINIENTE
Stayed 2 nights in Mar 2024
Response from Greg on 24 Mar 2024
Thank you for staying with us and for submitting a review. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Greg on 24 Mar 2024
Thank you for staying with us and for submitting a review. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Kristopher

Stayed 1 night in Mar 2024
Response from Greg on 7 Apr 2024
Thank you for taking the time to leave a survey about your recent stay with us. We value your feedback. We look forward to seeing you again down the road.

10/10 Excellent

DEBRA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a perfect place to stay as we were attending a concert at the CHI Center in Omaha Ne., they had a sky walk that allowed a quick comfortable route to the event center. Will definitely stay again!
Stayed 1 night in Mar 2024
Response from Greg on 6 Mar 2024
Thank you for taking the time to review your recent stay at the Hilton Omaha. We value your time and your feedback. We hope to see you again down the road!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Greg on 6 Mar 2024
Thank you for taking the time to review your recent stay at the Hilton Omaha. We value your time and your feedback. We hope to see you again down the road!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg on 6 Mar 2024
Thank you for taking the time to review your recent stay at the Hilton Omaha. We value your time and your feedback. We hope to see you again down the road!

10/10 Excellent

randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greg on 6 Mar 2024
Thank you for taking the time to review your recent stay at the Hilton Omaha. We value your time and your feedback. We hope to see you again down the road!

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an event at CHI center. Loved the convenience of the skywalk to and from the hotel. Lobby bar did a great job of service since the restaurant was under renovation. Valet service was great and easy to work with since parking was very busy!
Stayed 1 night in Feb 2024
Response from Greg on 5 Mar 2024
Thank you for taking the time to fill out a survey about your recent stay with us. I am thrilled to hear you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Steve, Neligh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like being able to walk right across the sky walk to the CHI center.
Stayed 1 night in Feb 2024
Response from Greg on 25 Feb 2024
Thank you so much for your feedback of your recent stay with us. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Greg on 25 Feb 2024
Thank you so much for your feedback of your recent stay with us. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

6/10 Okay

PATRICK

Travelled with partner
Liked: Staff & service, property conditions & facilities
The check in was backed up, approximately 80 people standing in line to check in.
Stayed 1 night in Feb 2024
Response from Greg on 25 Feb 2024
Thank you so much for your feedback of your recent stay with us. We value your feedback. I apologize about the line. We do our best to handle the crowds as they come in. We appreciate your patience and we hope to see you again in the future

6/10 Okay

Tim

Travelled with partner
Liked: Cleanliness, staff & service
Room design and decor not inviting. Odor.
Stayed 1 night in Feb 2024
Response from Greg on 18 Mar 2024
I apologize about the delay in responding. I am sorry that the decor was not inviting. We did just finish a renovation on our property.

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place to stay for Arena events
Just an overnight stay here for a concert at the Arena. Great lunch in their Cafe. Had no idea when I booked the room that the hotel had a Skybridge that connected to the Arena. So convenient. Even had crowd control for the elevators after the concert to make sure an orderly process was maintained getting up to rooms
Stayed 1 night in Feb 2024
Response from Greg on 25 Feb 2024
Thank you so much for your feedback of your recent stay with us. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the concert venue, right across the street. Unfortunately our shower water never got hot, and we had bursts of cold water during the shower. Otherwise the hotel was very nice.
Stayed 1 night in Feb 2024
Response from Greg on 6 Mar 2024
Thank you for taking the time to review your recent stay at the Hilton Omaha. I apologize about the water situation. We have since fixed the issue. We value your time and your feedback. We hope to see you again down the road!

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Greg on 25 Feb 2024
Thank you so much for your feedback of your recent stay with us. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Greg on 25 Feb 2024
Thank you so much for your feedback of your recent stay with us. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

8/10 Good

Myna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing outstanding. It was ok
Stayed 1 night in Feb 2024
Response from Greg on 6 Mar 2024
Thank you for taking the time to review your recent stay at the Hilton Omaha. We value your time and your feedback. We hope to see you again down the road!

4/10 Poor

John

Stayed 1 night in Feb 2024
Response from Greg on 25 Feb 2024
Thank you so much for your feedback of your recent stay with us. We want to make sure every stay is fantastic. If you would be willing, would you elaborate on any issues you had that caused you to not enjoy your stay with us? We are always looking to improve

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent site and convient to CHI
Stayed 1 night in Feb 2024
Response from Greg on 11 Feb 2024
Thank you so much for staying with us. I'm am thrilled you enjoyed your stay. We hope to see you again in the future.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay in Omaha
Stayed 2 nights in Jan 2024
Response from Greg on 11 Feb 2024
Thank you so much for staying with us. I'm am thrilled you enjoyed your stay. We hope to see you again in the future.

4/10 Poor

Lucas

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The Bar area was so busy you had to wait 30 minutes to get a drink. At the restaurant we were seated right by an outside door which was a main door so we had walking traffic the entire time we sat there so we ate in the cold. On top of that entire restaurant/bar are smelled like sewage. The shower in my room did not have hot water. Staff was great but this hotel is not worth the money.
Stayed 1 night in Feb 2024

10/10 Excellent

Anabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Greg on 9 Feb 2024
Thank you so much for taking the time to review your recent stay with us. We hope to see you again soon!

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Greg on 9 Feb 2024
Thank you so much for taking the time to review your recent stay with us. We hope to see you again soon!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Sky bridge to game made it easy with kids. Just left jackets in room.
Stayed 2 nights in Feb 2024
Response from Greg on 9 Feb 2024
Thank you so much for taking the time to review your recent stay with us. We hope to see you again soon!

6/10 Okay

Melina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greg on 9 Feb 2024
Thank you so much for taking the time to review your recent stay with us. We hope to see you again soon!

10/10 Excellent

Carmelita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great. Staff was very nice and accommodating. We our enjoyed our stay.
Stayed 2 nights in Jan 2024
Response from Greg on 9 Feb 2024
Thank you so much for taking the time to review your recent stay with us. We hope to see you again soon!

4/10 Poor

brenda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Beds were not comfortable king size bed didn’t come with sofa bed so we had to upgrade to 2 queen beds for $30 more. Beds seemed way too small and not queen. They were not comfortable and the pillows deflated bad.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sheila, Overland Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beds. Nice lobby. I could not find ice machine, but didn't look real hard.
Response from Greg on 16 Jan 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Sheila, Overland Park

Liked: Cleanliness, staff & service, property conditions & facilities
I thought the lobby was excellent. We bought a mixed fruit cup in lobby store with strawberries that were bad, but exp date still a few day
Stayed 1 night in Dec 2023
Response from Greg on 16 Jan 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!

10/10 Excellent

Ericka

Stayed 1 night in Jan 2024
Response from Greg on 16 Jan 2024
Thank you for taking the time to review your stay with us. We appreciate your feedback. We are thrilled to hear you enjoyed your stay. We look forward to seeing you again!