All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel had great staff, bartender, and breakfast! Bathroom could use some updating and the sofa bed mattress was not clean. BUT compared to most hotels in that homeless downtown area it was nice! We’d stay there again. Super close to a fantastic farmers market!
Michelle
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Michelle, it's wonderful to hear that you appreciated DoubleTree by Hilton Olympia's exceptional team members, our bartender and breakfast options! We're pleased our location was convenient for your needs. Your feedback regarding the bathroom and sofa bed will be passed onto our maintenance and housekeeping teams to ensure improvements. Looking forward to welcoming you back on your next visit, perhaps for another visit to the nearby farmers market.
10/10 Excellent
stacey, lake foreat park
Travelled with family
21 Apr 2024
Liked: Cleanliness, staff & service
The jacuzzi was broken so bummed about that bc we only stay for jacuzzi and pool but great customer service. Front desk made it up with excellent customer service
stacey
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Stacey, it's great to hear that your stay at DoubleTree by Hilton Olympia was quite enjoyable, despite a minor setback with the jacuzzi. Our front desk team's commitment to excellent service shines through in your compliments. We can't wait to welcome you again for a flawless stay next time, with all amenities fully functional for your enjoyment.
The staff who helped me check in had great hospitality and I wanna give him five stars, however, the room… window was covered with bird poop, junk outside of window, shower door not working and automatically opens while taking shower and that caused the floor soak wet, shampoo bottle holder was not fixed, coffee maker wss not clean, bedside table was not cleaned amd glass mark on it.
NORIKO
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Noriko, it's heartening to hear about your positive experience with our team member during check-in. However, your room experience evidently fell short of expectations. We apologize for the inconveniences you faced, from the window's cleanliness to bathroom fixtures, and other room elements not up to par. We've taken heed of your input and are adjusting our cleaning protocols to ensure an improved experience. We look forward to having another chance to showcase these improvements.
Hotel itself was fine. Lowering the rating and leaving a review because we chose this property specifically to use a pool over Spring Break. Upon arrival we learned that the pool would be closed for the majority of our stay. The staff was unhelpful, and was unwilling to offer any sort of solution or compensation "because we booked through Expedia." What a waste of rare vacation days.
Ryan
Stayed 2 nights in Apr 2024
6/10 Okay
wei
Travelled with family
8 Apr 2024
Good location. Hotel is a little bit old. We searched all over the Olympia, there is no new and luxery hotel.
wei
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Wei, we're glad to hear that our location was advantageous for your visit. We appreciate you highlighting the unique character of our hotel. While we're not the newest establishment, our focus lies in providing a comfortable experience enriched with quality service. We hope you took advantage of all the amenities our hotel has to offer. We look forward to improving your stay on your next visit.
Laundry services, indoor pool and hot tub, gym, great breakfast. First night had no view. Second night had okay view , we could see part of the marina
Lindsey
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Lindsey, it's fantastic to hear your appreciation for the various amenities like laundry services, indoor pool, hot tub, gym, and breakfast at the DoubleTree by Hilton Olympia. We're happy you were able to enjoy a view of the marina during your stay. We look forward to serving you again in the future.
A nice hotel, great breakfast. Kids loved the pool and hot tub.
Lindsey
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Lindsey, we're thrilled to hear you had such a pleasant stay at the DoubleTree by Hilton Olympia. It's wonderful to know that you enjoyed our hearty breakfast and that your children found the swimming amenities to their liking. We're looking forward to welcoming you and your family back for another enjoyable visit soon.
Stephanie, it's wonderful to hear that you appreciated the convenient location of DoubleTree by Hilton Olympia! We value your feedback and look forward to welcoming you back on your next visit. Thank you for choosing us.
Loved this hotel, way better than expected. Location is great and walkable, rooms are nice and clean, beds were comfortable. My kids loved the free cookies at check in, the pool, and breakfast.
Misty
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Misty, your heartfelt review made our day here at DoubleTree by Hilton Olympia! We're thrilled to hear that our location was convenient, the rooms met your expectations, and the beds provided comfort. It's always delightful to hear when the small touches, such as our complimentary cookies and pool, are enjoyed by our young guests. Looking forward to warmly welcoming you and your family again soon.
Christine, it's great to hear you found your stay at DoubleTree by Hilton Olympia pleasant and well-situated. We strive to maintain a pristine environment for our guests to enjoy. We eagerly await your return for an equally enjoyable experience.
10/10 Excellent
B
30 Mar 2024
B
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Apr 2024
It's wonderful to hear you had a great experience at DoubleTree by Hilton Olympia. Our team appreciates your high rating! We hope to have the pleasure of serving you again in the future.
Kind, good snacks and amenities. Nice experience overall- bed was nice too!
Julianna
Stayed 2 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Julianna, it's wonderful to read about your excellent stay at the DoubleTree by Hilton Olympia. We're glad you appreciated the amenities and enjoyed the comforting bed. The team members strive to create memorable experiences and are thrilled they made a positive impact on your stay. We hope to host you again for another enjoyable stay.
We had a wonderful stray. very convenient location, and staff were lovely. Thank you.
Elizabeth Anne
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Elizabeth Anne, we're thrilled to hear of your amazing experience at the DoubleTree by Hilton Olympia. Our convenient location and dedicated team members are some of the aspects we love about our hotel. We appreciate your kind words and look forward to hosting you again.
Great property. Some maintenance needed in our room.
Gary
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Gary, we're delighted to hear about your overall positive experience at DoubleTree by Hilton Olympia. We appreciate you bringing the room's maintenance to our attention and be sure our team is addressing it. We look forward to your next visit.
We enjoyed this hotel, the best part was the warm cookies upon arrival! The staff when we arrived were so friendly and kind. The bar/food was open until 11pm which was great because we got in late. The area around the hotel wasn’t great, it didn’t feel like a safe neighborhood. The hotel itself was great for us but the parking was very limited. I’m happy with our stay there but I wish we had time to go to the hands on kids museum that’s within walking distance. The pool looked clean and nice, we ran out of time for that as well. The bed was comfortable and the duvets were comfy. The electronics were old (tv didn’t have Netflix and the clock had a charging port for an iPhone 4). The room was huge though!
Tami
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Tami, we're delighted you enjoyed your stay at DoubleTree by Hilton Olympia, especially the toasty cookies and the welcoming nature of our team members. We appreciate the feedback on the area and parking, your comments are valuable in our ongoing efforts to provide the ideal experience. Your remarks about the proximity to the children's museum and the pool are delightful, we hope you can return soon and take advantage of those. We have noted your comments regarding the electronic features in the room. We strive to provide modern amenities that meet the needs of our diverse clientele. We await the chance to welcome you back for another comfortable stay and perhaps, to visit that museum!
We were placed in a room on the first floor. Exactly at 12.30am strange sounds began, hotel workers were outside, right under our windows, they were taking out some things or dirty laundry and this continued until 3-3.30am, we could not sleep, and in the morning we had an important meeting at which we needed to have maximum concentration. We were broken and tired because couldn’t sleep almost all the night. I do not recommend staying at this hotel.
Very clean and comfortable stay. Would recommend 10/10.
Jerry
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Jerry, it's wonderful to hear you found your stay at DoubleTree by Hilton Olympia both clean and comfortable. Your recommendation truly means a lot to our team. We look forward to welcoming you back on your next visit.
Staff was great, Kyla was very helpful and accommodating as we had a complicated check-in with three bookings for eight different rooms, with people arriving at different times. She was very flexible and stayed a little later than her shift and when she did leave, she directed to me to where she parked, as it was the last spot available in the lot. She was also very helpful when I talked to her earlier in the day about some early guest arrivals. Thank you.
Brett
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Mar 2024
Brett, it's wonderful to hear your high praise for our team members at DoubleTree by Hilton Olympia. It sounds like Kyla particularly went above and beyond to ensure a smooth check-in experience. We always aim to be as accommodating as possible, and we're glad that was reflected in your stay. Thank you for your kind words about our diligence and hospitality. We look forward to welcoming you back in the future.
Everything was fine except the fold out sofa was horribly uncomfortable. My son was unable to sleep on it. The location at the waterfront was great and easy to walk into town from.
Amy
Stayed 1 night in Feb 2024
Response from Customer Service on 4 Mar 2024
Amy, thank you for your feedback. We're thrilled you found our location near the waterfront convenient and easily accessible to the town. We regret to hear about your son's discomfort with the sofa bed, and it's a matter we take seriously. We're always striving to provide optimal comfort for all our guests. We hope to have another chance to improve your experience during your next visit to the DoubleTree by Hilton Olympia.
Thanks, Autumn! It's outstanding your time at DoubleTree by Hilton Olympia was fantastic. We can't wait until your next visit!
6/10 Okay
Hannah
Business traveller
13 Feb 2024
Liked: Cleanliness, staff & service
Decent hotel with nice accommodations in a great location in downtown Olympia. It's all fine, just a little worn around the edges and has the weirdest shower I have ever encountered in a hotel!
Hannah
Stayed 2 nights in Feb 2024
Response from Customer Service on 14 Feb 2024
Hannah, thank you for taking the time to share your feedback. It's good to hear you enjoyed the convenient location of the hotel. We're continually working on updates and improvements, and your observations will undoubtedly guide us. In relation to your comment about the unique specifications of our showers, we appreciate your patience and understanding. We hope to have the pleasure of hosting you again to provide a refined experience.
Jacob, it's truly rewarding to learn that your stay at DoubleTree by Hilton Olympia was satisfying. We're thrilled you chose us for your visit and hope to have the pleasure of welcoming you back in the future!
Nancy, it's disappointing to hear you found the value of our breakfast to not meet your expectations. We consistently strive to provide quality food options and we will take your feedback to heart as we look to further improve our offerings. We hope for an opportunity to offer you a more satisfying experience in the future.
Check in was easy, fresh warm cookie at check-in was a nice touch. Staff was really nice, attentive. My only issue is that we checked out yesterday and we're still waiting to see a detailed bill emailed to us. As we had some drinks at the bar several days, I like to see what exactly was charged to our card.
Tom
Stayed 4 nights in Jan 2024
Response from David on 31 Jan 2024
thanks for your review, can you email us with your full name and the days that stayed with us to send you the email receipt.
Kimberly, thank you for choosing DoubleTree by Hilton Olympia and for sharing your 5-star experience. We take pride in providing a remarkable stay for our guests. Your fantastic rating shows we're succeeding! We look forward to having the opportunity to welcome you back in the future.
It was disappointing that the two week long stays the laundry facilities were not working and there was no options. I don't drive so walking with laundry to another place to do laundry for 2 - 3 weeks wasn't an option.
Carol
Stayed 5 nights in Jan 2024
Response from Customer Service on 27 Jan 2024
Carol, it's regrettable to read about your difficulty regarding the laundry facilities during your prolonged stay. We understand your challenges, especially when other laundry solutions are not readily accessible. We constantly strive to ensure all amenities are running smoothly and our guests' comfort is always at the forefront of our concerns. Thank you for highlighting this issue, and we hope to better serve you in the future.
10/10 Excellent
William
26 Jan 2024
William
Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Mar 2024
William, it's fantastic to hear you had a five-star experience at DoubleTree by Hilton Olympia. We always strive to provide top-notch service for our guests. We can't wait to welcome you back for another exceptional stay.
10/10 Excellent
Dan
6 Jan 2024
Dan
Stayed 1 night in Jan 2024
Response from Customer Service on 27 Jan 2024
Thank you for sharing your perfect rating with us, Dan!It's wonderful to see how much you appreciated your time at DoubleTree by Hilton Olympia! We want everyone to feel right at home at DoubleTree by Hilton Olympia. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
Thank you for leaving us a great rating! We look forward to seeing you again soon so we can share another exceptional experience with you at DoubleTree by Hilton Olympia!
10/10 Excellent
Frank
30 Dec 2023
Frank
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for the 5 out of 5 rating, Frank!We're thrilled to see how much you enjoyed staying at DoubleTree by Hilton Olympia. We look forward to hosting you again in the near future! Thank you again for sharing.
We enjoyed the hotel. Nice dinner in the bar. Decent breakfast (for pay). The staff treated us well. I guess that the hotel has recently been updated. They did well. I think the shower door in our room was installed backwards.
Gary
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Gary, it's lovely to hear you enjoyed your stay at DoubleTree by Hilton Olympia, including our enjoyable on-site dining and recent updates. We appreciate your positive remarks about how our team members treated you. As for the issue regarding the shower door in your room, thank you for bringing this to our attention. We assure you that our maintenance team will look into this to ensure a comfortable stay for all our future guests. Looking forward to your next stay with us.
Very convenient to the capital buildings and state government campus.
carol
Stayed 1 night in Dec 2023
Response from Customer Service on 22 Dec 2023
Carol, it's fantastic to hear how you appreciated the prime location of DoubleTree by Hilton Olympia, close to the capital buildings and government campus. We're delighted we could offer you convenience during your stay. We look forward to hosting you again in the future.
6/10 Okay
James
18 Dec 2023
Liked: Cleanliness, staff & service, amenities
James
Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
James, thank you for taking the time to rate your stay. We notice there's room for improvement based on your score. We'd appreciate any further feedback regarding your experience in order to better serve you next time you stay with us.
It’s a very and comfortable hotel. I believe it’s from the 1990s originally. The beds are comfortable. The staff gives guests in the lobby a hot chocolate chip cookie in the afternoon. They have a nice lobby with a bar and a fireplace. It’s well located near everything in downtown Olympia in terms of walking distance. When I had a sudden death in my family and had to leave, they only charged me for the 1 night out of my intended stay of 3 days. That was very kind and compassionate of them to do. I recommend this hotel.
Charles
Stayed 3 nights in Nov 2023
Response from Customer Service on 19 Dec 2023
Charles, it's delightful to read that you had a positive experience at DoubleTree by Hilton Olympia. We do indeed pride ourselves on the comfortable ambience and our iconic afternoon cookies. We are glad to learn that our team members were able to assist you during an unexpected situation. Your commendations are greatly appreciated and we're looking forward to welcoming you back when your travels bring you to Olympia again.
Well situated close to restaurants and coffee shops. Bus station only blocks away!
David
Stayed 4 nights in Dec 2023
Response from Customer Service on 17 Dec 2023
David, your warm words about DoubleTree by Hilton Olympia are truly appreciated. We're delighted the proximity to dining establishments and transport facilities added to your conveniences during your stay. We look forward to welcoming you back in the future.
10/10 Excellent
Brandon
15 Dec 2023
Brandon
Stayed 1 night in Dec 2023
Response from Customer Service on 17 Dec 2023
Thanks for the fantastic rating, Brandon!It's outstanding we could exceed your expectations during your stay at DoubleTree by Hilton Olympia. We're all looking forward to your next stay with us.
Terrence, DoubleTree by Hilton Olympia truly appreciates your high rating. It's a clear indication of an enjoyable stay with us, and we aim to make your future visits just as pleasant. The entire team looks forward to having you again.
8/10 Good
DeeAnn
Travelled with partner
23 Nov 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This new hotel is really nice, but the loud old-fashioned heater in the room ruined our sleep!
DeeAnn
Stayed 1 night in Nov 2023
Response from Customer Service on 25 Nov 2023
DeeAnn, it's great to know you appreciated the aesthetics of DoubleTree by Hilton Olympia. We regret any inconvenience caused by the heating system affecting your slumber. Rest assured, it's part of our commitment to refine every aspect of our guest experience. We trust your next stay will be more satisfying.
Dale, thank you for your high rating towards DoubleTree by Hilton Olympia. It's heartwarming to see our hard work pay off with your satisfaction. We can't wait to provide you the same service level on your next visit.
Is okay I am sure if is safe safe at the parking area.
Felix
Stayed 1 night in Nov 2023
Response from Customer Service on 20 Nov 2023
Felix, thank you for staying with us at DoubleTree by Hilton Olympia and taking the time to provide feedback. Your comment on parking safety is noted. We assure you that the security of our guests is a top priority for us, and we have measures in place to ensure the same. We look forward to better serving you on your next visit.
The front desk and all the rest where very nice and helpfull!
Donald
Stayed 2 nights in Nov 2023
Response from Customer Service on 15 Nov 2023
Donald, it's always heartwarming to read such glowing feedback about DoubleTree by Hilton Olympia. We're thrilled that our front desk team and colleagues exceeded your expectations with their helpful and friendly service. We appreciate your Expedia review and look forward to your future visits.
Thank you for sharing, Yasuhiko!At DoubleTree by Hilton Olympia, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
Ramesh, we've noticed your rating and are genuinely concerned to learn of your less than satisfactory experience. We strive to provide quality service to all our guests and it appears we fell short this time. We would appreciate the opportunity to understand your concerns better if you're willing to share more details. Thank you.
Thank you for the amazing rating, Terresa!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at DoubleTree by Hilton Olympia soon!Thanks again for leaving your feedback!
Charlotte, thank you for taking the time to rate your stay at DoubleTree by Hilton Olympia. We are pleased to see that your overall experience with us was enjoyable. Our team looks forward to welcoming you back in the near future for an even better experience. Safe travels.
The staff at the property was great, very polite and helpful.
Margaret
Response from Customer Service on 26 Oct 2023
Margaret, it's heartening to know your interactions with our team members at DoubleTree by Hilton Olympia met your expectations. They are indeed devoted to providing exceptional assistance. We hope to see you again soon.
Staff was friendly and helpful. My room was clean and comfortable.
Tamara
Stayed 2 nights in Oct 2023
Response from Customer Service on 23 Oct 2023
Tamara, thank you for your stellar feedback. We're delighted to hear that our team at the DoubleTree by Hilton Olympia created such a positive experience for you with their friendliness and helpful nature. We're indeed committed to providing our guests with tidy and snug accommodations. We welcome the opportunity to serve you again in the future.
6/10 Okay
James
19 Oct 2023
Liked: Staff & service
James
Stayed 1 night in Oct 2023
Response from Customer Service on 21 Oct 2023
James, it's noted that you gave a moderate rating. Please know we appreciate your feedback and we're committed to improving. Thank you for staying with us and sharing your feedback. We look forward to having another chance to better serve you next time.
4/10 Poor
Tina
Travelled with family and small children
16 Oct 2023
Disliked: Cleanliness, staff & service
I booked two rooms for my husband and I, and a second room for my son and his wife and baby. They said their room was dirty and the travel crib they requested from the hotel looked dirty and had stains on it. The person at the front desk was very unfriendly. I would not stay at this hotel again.
Tina
Stayed 1 night in Oct 2023
Response from Customer Service on 17 Oct 2023
Tina, it's disheartening to read about your last experience. Guests' satisfaction is a top priority and it's clear you didn't feel this way. We regret to hear about the cleanliness issue in the room and the travel crib not meeting your standards. Also, we would like to learn more about your interaction with our front desk colleague, as we always aim for friendliness. We hope you might reconsider and give us another chance to provide the exceptional service we're known for.
6/10 Okay
Shaun
13 Oct 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Nice hotel in good location in the town
Hotel in need of refurbishment
Though comfortable for a nights stay
Breakfast has limited options
Staff are friendly
Shaun
Stayed 1 night in Oct 2023
Response from Customer Service on 14 Oct 2023
Shaun, it sounds like your stay was satisfactory, but there were areas that could use improvement. It's heartening to hear that you found our team members approachable and the hotel's location advantageous. However, we're acutely aware of the importance of aesthetics and breakfast variety, and we continually strive to enhance these areas for guest satisfaction. We appreciate your feedback and hope to provide a more fulfilling experience in the future.