Property grounds

Reviews of Pier Blue Inn Old Saybrook - Essex

2 out of 5
Pier Blue Inn Old Saybrook - Essex
1430 Boston Post Rd, Old Saybrook, CT

Reviews

7.6

Good

Rating 10 - Excellent. 228 out of 760 reviews" "
Rating 8 - Good. 286 out of 760 reviews" "
Rating 6 - Okay. 137 out of 760 reviews" "
Rating 4 - Poor. 67 out of 760 reviews" "
Rating 2 - Terrible. 42 out of 760 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jeffrey A

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room in severe disrepair, dirty. Key card had to be reset 3 times.
Stayed 2 nights in Mar 2024

8/10 Good

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the entrances for the rooms are all outside, the water pressure for the shower was phenomenal. The rooms are simple and cute and affordable!
Stayed 4 nights in Mar 2024

2/10 Terrible

Victoria Allison

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos of the property are deceptive. This is a dinky motel with dirty beds and rooms that are far less nice than the photos imply. When I noticed this, I tried to get a refund but since I technically accepted the key for the room before seeing it, they refused to honor the refund. I had to go to a different hotel and ended up doubling my budget for my vacation but it was worth it to get away from this place. Avoid at all costs.
Stayed 7 nights in Mar 2024

10/10 Excellent

Margery, Monroe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Comfortable beds, friendly staff and very clean
Stayed 1 night in Mar 2024

10/10 Excellent

MARLON

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Is clean , nice rooms
Stayed 1 night in Mar 2024

8/10 Good

Patricia

Stayed 1 night in Mar 2024

10/10 Excellent

Mary Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful place to stay for the price. It was clean, the desk person carried my bag up to my room and gave me two bottles of water. It is close to shopping, food and the highway. I would definitely stay here again.

8/10 Good

Lindsey

Liked: Property conditions & facilities
Dog friendly
Stayed 2 nights in Feb 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was enjoyable. I like the proximity to restaurants .
Stayed 3 nights in Jan 2024

6/10 Okay

Theresa

Liked: Staff & service
Staff friendly, allowed my late check out,, economical, and the offering of bottle water at the desk.
Stayed 3 nights in Jan 2024

10/10 Excellent

BARBARA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management was wonderful. Made us very welcome
Stayed 2 nights in Jan 2024

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023

10/10 Excellent

Chenelle, Waterbury

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice easy stay, staff was accommodating
Stayed 1 night in Dec 2023

8/10 Good

Margery, Monroe

Stayed 2 nights in Dec 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

4/10 Poor

Natalie

Stayed 2 nights in Dec 2023

10/10 Excellent

Shaun, norwalk

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet very nice atmosphere
Stayed 2 nights in Dec 2023
Response from Pier Blue Staff on 5 Dec 2023
Thank you for choosing to stay with us. We are so very pleased to hear you enjoyed your stay We appreciate all the positive feedback and hope to see you again if ever in the area

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Pier Blue Staff on 2 Dec 2023
Thank you for choosing to stay with us. We are so very pleased to hear you enjoyed your stay We appreciate all the positive feedback and hope to see you again if ever in the area

8/10 Good

Meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay. The price was right, it was much quieter than expected. Very clean and spacious. Would definitely recommend and stay in again. The only thing was it smelled pretty heavily perfumed/the cleaning products used were very fragrant. Lovely stay regardless!
Stayed 2 nights in Nov 2023
Response from Pier Blue Staff on 29 Nov 2023
Thank you for choosing to stay with us. We are so very pleased to hear you enjoyed your stay We appreciate all the positive feedback and hope to see you again if ever in the area.

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Pier Blue Staff on 29 Nov 2023
Thank you for choosing to stay with us. We are so very pleased to hear you enjoyed your stay We appreciate all the positive feedback and hope to see you again if ever in the area.

8/10 Good

William

Stayed 12 nights in Oct 2023

8/10 Good

Vera

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Shopping trip
The shower head needs to be fixed.
Stayed 1 night in Nov 2023
Response from Pier Blue Staff on 12 Nov 2023
Thank for staying with us we greatly apricate all the feedback. I have spoken to my maintenance department to fix the shower head. We do hope to see you again if ever in the area.

8/10 Good

Allison

Liked: Cleanliness, staff & service
The property is old and needs to be refreshed.
Stayed 1 night in Nov 2023
Response from Pier Blue Staff on 10 Nov 2023
Thank you for choosing to stay with us. All you feedback is greatly appreciated

8/10 Good

Alice

Liked: Staff & service, amenities, property conditions & facilities
The room was clean. It was a quiet location. Check in was easy and friendly. Would definitely stay here again.
Stayed 1 night in Nov 2023
Response from Pier Blue Inn on 4 Nov 2023
Thank you for staying with us and for the positive feedback. It was a pleasure having you here. We are so glad to hear you enjoyed your trip and we look forward to seeing you again if you are ever in the area.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room with a comfortable bed. Convenient location.
Stayed 1 night in Oct 2023
Response from Pier Blue Staff on 1 Nov 2023
Thank you for choosing to stay with us. We appreciate all the positive feedback and hope to see you again if ever in the area

6/10 Okay

Joan

Liked: Property conditions & facilities
The room had a musty smell.
Stayed 1 night in Oct 2023
Response from Pier Blue Staff on 27 Oct 2023
Thank you for choosing to stay with us. We apologize if the room was not to your standards. I have addressed your concerns with our maintenance team. We appreciate all the feedback and hope to see you again if ever in the area

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here often and we have stayed in nicer rooms on other visits.
Stayed 2 nights in Oct 2023
Response from Pier Blue Staff on 27 Oct 2023
Thank you for choosing to stay with us. We apologize if the room was not to your standards. We appreciate all the feedback and hope to see you again if ever in the area

4/10 Poor

Neil

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No ice, old needs update
Stayed 3 nights in Oct 2023
Response from Pier Blue Staff on 27 Oct 2023
Thank you for choosing to stay with us. We apologize if the room was not to your standards. I have addressed your concerns with our maintenance team. We appreciate all the feedback and hope to see you again if ever in the area

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Clean
Decent place. Quiet and clean. The staff was friendly and the bed was comfortable.
Stayed 1 night in Oct 2023
Response from Pier Blue Staff on 23 Oct 2023
Thank you for staying with us. We appreciate all the positive feedback. We are so pleased to here you had a great stay with us. We hope to see you again if ever in the area.

6/10 Okay

Nella

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Pier Blue Staff on 23 Oct 2023
Thank you for choosing to stay with us. We apologize if the room was not to your standards. We appreciate all the feedback and hope to see you again if ever in the area

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pier Blue Inn is overall a very good motel with very friendly and helpful staff and a good location on on Route 1 on the outskirts of Old Saybrook, across the street from an excellent café called the Tea Kettle. The King Deluxe room was spacious and had a full-size refrigerator/freezer, a rare treat in motels. The room was not very quiet though. Sound carried a lot through the walls and ceiling, a problem in a first-floor corner room, and the king size bed had the noisiest springs I have ever slept on. With a better bed I would give the Pier Blue Inn five stars.
Stayed 4 nights in Oct 2023
Response from Pier Blue Staff on 23 Oct 2023
Thank you for choosing to stay with us. We apologize if the room was not to your standards. I have addressed your concerns about the bed with our housekeeping staff. We appreciate all the feedback and hope to see you again if ever in the area

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a night while attending a wedding nearby. Would definitely recommend it. Clean, convenient and quiet (our room was on the back side). An excellent value.
Stayed 1 night in Oct 2023
Response from Pier Blue Staff on 16 Oct 2023
Thank you for choosing to stay with us we are so pleased to hear that you enjoyed your stay. We appreciate all the positive feedback and hope to see you again if ever in the area

4/10 Poor

Sherry

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Pier Blue Staff on 23 Oct 2023
Thank you for choosing to stay with us. We apologize if the room was not to your standards. We appreciate all the feedback and hope to see you again if ever in the area

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
Just ok
Hotel was old and Dated but clean.. room had a overpowering smell not mildew but maybe some type of cleaner being used. Was not expensive but got what we paid for.
Stayed 2 nights in Oct 2023
Response from Pier Blue Staff on 13 Oct 2023
Thank you for choosing to stay with us. We appreciate all the feedback and hope to see you again if ever in the area

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The place needs an upgrade. The locks on the door barely function. Nice and spacious but very old. Lovely staff.
Stayed 1 night in Oct 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We apologize if the room was not to your standards. I have addressed your concerns with our staff. We appreciate all the feedback and hope to see you again if ever in the area

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We are so pleased to hear you enjoyed your stay. We appreciate all the positive feedback and hope to see you again if ever in the area.

8/10 Good

Scott

Stayed 1 night in Sep 2023
Response from Pier Blue Staff on 16 Oct 2023
Thank you for choosing to stay with us we are pleased to hear that you enjoyed your stay. We appreciate all the positive feedback and hope to see you again if ever in the area

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, convenient. The staff was very friendly and knowledgeable. They offered good recommendations for dining options.
Stayed 1 night in Sep 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We appreciate all the positive feedback and hope to see you again if ever in the area

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable + clean accommodations - Nice location
This hotel met our price and location requirements. Decent accommodations. Clean and spacious. Comfortable. Nice to have a microwave and fridge. Check-in was quick and easy, and when we asked, we got a recommendation for dinner at a sports bar. Nice to have a breakfast joint just across the road too.
Stayed 1 night in Sep 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We are so pleased to hear you enjoyed your stay. We appreciate all the positive feedback and hope to see you again if ever in the area.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We are so pleased to hear you enjoyed your stay. We appreciate all the positive feedback and hope to see you again if ever in the area.

8/10 Good

Merna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only downside was the breakfast. I realize the breakfasts that are included in such places are usually quite basic, but this was the worst I have every experienced. No fruit. There were two tiny, blueberry muffins that looked stale - no other muffins are baking. So made waffles from the machine.
Stayed 1 night in Sep 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We are so pleased to hear you enjoyed your stay. We appreciate all the positive feedback and hope to see you again if ever in the area.

4/10 Poor

Ann

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We apologize if things were not to your satisfaction. We appreciate all the positive feedback and hope to see you again if ever in the area.

8/10 Good

Edwina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Little dated but still clean and pleasant. No coffee or breakfast. Had large table and bench in room which was helpful!
Stayed 2 nights in Sep 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We are so pleased to hear you enjoyed your stay. We appreciate all the positive feedback and hope to see you again if ever in the area.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean and beds were comfortable with nice linens. Front desk staff was very friendly. Would definitely stay again!
Stayed 1 night in Sep 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We are so pleased to hear you enjoyed your stay. We appreciate all the positive feedback and hope to see you again if ever in the area.

10/10 Excellent

gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to many Ct. coastal beaches , sites and venues! Staff is extremely helpful and nice .
Stayed 1 night in Sep 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We are so pleased to hear you enjoyed your stay. We appreciate all the positive feedback and hope to see you again if ever in the area.

6/10 Okay

Natasha

Liked: Cleanliness, staff & service
Easily accessible off highway
Stayed 1 night in Sep 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We are so pleased to hear you enjoyed your stay. We appreciate all the positive feedback and hope to see you again if ever in the area.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was nice, rooms clean...
Stayed 2 nights in Sep 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We are so pleased to hear you enjoyed your stay. We appreciate all the positive feedback and hope to see you again if ever in the area.

10/10 Excellent

Jeanne

Stayed 1 night in Sep 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We are so pleased to hear you enjoyed your stay. We appreciate all the positive feedback and hope to see you again if ever in the area.

6/10 Okay

Brian

Stayed 2 nights in Sep 2023
Response from Pier Blue Staff on 10 Oct 2023
Thank you for choosing to stay with us. We are so pleased to hear you enjoyed your stay. We appreciate all the positive feedback and hope to see you again if ever in the area.